P.C. Richard & Son Inc.

I have bought a brand new ** refrigirator in July 2013. This has died ten days ago. Their technician came and told us both the compressor and mother board failed. Ever since, I have not gotten a definite answer yet as when and how they are going to take care of it. I had to literally chase them to get an answer. Their service really is bad. This is summer and I am without a refrigirator. They hAVE NOT EXPEDITED THE SERVICE EVEN AFTER I TOLD THEM ABOUT THE SITUATION. tHEY EXPECT ME TO HAVE A SECOND REFRIGIRATOR. WOULD THEY TAKE THE SAME ATTITUDE IF I AM LATE IN MY PAYMENT?

Review: On January **, 2015 I purchased an item in the store and I was told that the item was not available but I would receive at the end of the week. Two weeks passed and I still didn't have my product. I called the store and asked them to please refund my account for the full amount which was done immediately on February [redacted]. I received my bill and the charges were still made and on top of that I incurred finance charges and my minimum amount went up as well. I contacted the financial services for the card and I explained to them the situation but instead of receiving the customer service that all clients deserve I was continuously interrupted by a so called [redacted] named [redacted] who was beyond rude and told me to seek a [redacted] to discuss my economic crisis. All I wanted to know if possible, was how they can bring my minimum payment back down to what it was previously since I never received the item in question, but instead I was treated like a criminal that didn't want to pay her bill. These type of "PEOPLE" should be evaluated and trained correctly before given a position in which they cannot handle or address a CUSTOMER or CLIENT correctly. I would really appreciate if this LADY could be trained correctly so she may know how to treat a customer from such a respectable company. This makes PC RICHARDS look really bad in customer service.Desired Settlement: I would really appreciate a formal apology from the financial department for the way I was addressed and for my account to be handled accordingly and brought back to it's previous monthly fee. I shouldn't have to pay more for a product that I never received on top having to wait almost a month for. The store should not promise customers something that they can't provide.

Business

Response:

Tell us why here...This customer can contact our in house liason between customers and the bank at [redacted] and he will be able to assist him with the bank issue.

I was lucky enough to have a friend recommend that I go to PC Richards in [redacted] for my appliances I was treated like Royalty and although I was asking a lot of questions my sales person was very knowledgeable and was so patient I would recommend this store to all my friends you are treated with the same high level of courtesy whether you are making a small purchase or a very large one I only wish I could give this store 10 stars

Review: I ordered a 50" HAIER TV ON DECEMBER 31 2014 it was delivered on January * 2015 I was very pleased with it on Saturday ** I was watching tv at that time the picture went out a few mini nuts later the sound went out the office where I can talk to someone about my problem was closed On Monday I called them an spoke to women concerning my problem I informed them I'm not pleased I didn't even have the TV a month yet an it's not working I want to return it she said she would have to call me back which she did an told me that they would have to service it first I don't understand that because I don't want the TV I don't understand why I have to keep something that doesn't work an it haven't been thirty day their contract say you can return in thirty day with you receit an no damage to it I so disappointed with their products please help me resolve this issueDesired Settlement: I would like to return this TV an purchased a better a brand I no about Please help me sorry they are going to service it on Wednesday ** but I don't want it Thank you

Business

Response:

Tell us why here...Customer must contact the head of our Internet Sales Department [redacted] at [redacted] or call our Internet Department and ask to speak with him and he will be able to assist them.

Review: 10/**/2014:

I purchased a Kitchen Aid Refrigerator/Freezer - model #KSSC42QVS and paid $7968.46.

11/*/2014:

Aforementioned merchandise was delivered.

11/*/2014:

The refrigerator/freezer was installed and but was damaged and missing parts. Both the refrigerator and freezer stainless steel door handles are gouged. They are sharp and dangerous. The toe-kick grill was missing entirely. The installer placed tape over the gouged handles and said, "We'll fix it."

Three service calls later with excuse after excuse. A second set of handles was left by a technician and those, too, are damaged. "One man is not strong enough to fix this. I'll be back later with my partner." Nobody showed.

Countless phone calls to PC Richard have left me with no satisfaction. As of 11/**/2014, I still have tape covering gouged door handles, a second set of handles sitting in my home, and no toe-kick grill on the bottom of the refrigerator.

I have called my credit card company and disputed the charge as I will not pay for merchandise that is not as promised.Desired Settlement: I want the unit replaced with an undamaged and complete refrigerator/freezer.

Business

Response:

Customer is scheduled for service 12/*/14 with all the parts needed to resolve the issues. If they are not resolved at that time we will give the customer credit to exchange or reselect.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was told initially that I would receive a technician on 12/* and then told that would not work as I needed two technicians to complete the work. Now, I am supposedly going to see two technicians on Friday, 12/*. However, many promises have been made and broken.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I want my unit to be complete. It is not. I want compensation for the damage done to my property - I have nothing!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...As per [redacted], the check for $382.59 (check # [redacted]) was mailed out to this customer by our accounting office on 1/**/15. She should have received it by now. If for some reason it does not arrive in the next day or so I ssuggest that she contact [redacted] so that we can put a trace on that check.

Review: I bought a Samsung Washing machine from PC Richards about 9 months ago and for the last 3 months it has been either not working or malfunctioning. A PC Richard service technician has been dispatched to my home over half a dozen times. Once they showed up with not enough technicians to move the stackable washer/dryer. Two times they showed up to my house without asking and with no notice and we were not home because we had work. They replaced one part and the washing machine broke again during the next use with the same error code (drainage issues). They dispatched a technician to troubleshoot with Samsung who told them they would need to replace yet another part. PC Richards never called me back to schedule another service call after that, they simply dispatched someone to my home without asking.

I have called them multiple times over the last few months to resolve this issue. Last week, I told them that I would like an exchange for a new washer because this unit is clearly defective and if we keep replacing parts it will just continue to break until the warranty is no longer valid and I have no power as a consumer in that situation. The woman from PC Richards agreed and submitted a refund request last Friday. She told me she would call me on Monday with details on how I can get my new washer. I never received a call on Monday. I waited until Wednesday and called them myself. They told me that the part had been ordered and I would need to have a technician come out again, even though I was told I was getting a refund. I asked to speak with a supervisor who was incredibly rude and put me on hold indefinitely. He never came back on the phone. I emailed corporate PC Richards for help and never heard back from them either. So far I have spent hundreds of dollars at the laundromat because my washing machine does not work. I've had to take at least 5 days off work because of this issue. I need a resolution.Desired Settlement: I would like a new replacement washing machine delivered and installed. It is unfair that I received a defective unit and have to continually take days off work, spend unnecessary money at the laundromat, and sit on hold with PC Richards to no avail. Washing machines are supposed to last 10 years but mine barely lasted 6 months.

Business

Response:

Tell us why here...Customer can contact the store manager at the store where their purchase was made as a return authoization has been placed on their invoice and they are now able to exchange the product in question or reselect a different make and model. All the necessary paperwork will be done at the store.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In March of 2011 I purchased an LG refrigerator with in door ice maker from PC Richards and within a year, the ice maker stopped working and the appliance was making strange sounds. I had the extended service contract so they came to do the repair and discovered that they needed a part. So the part was ordered and they returned to do the repair and once completed, it stopped working yet again. This time I was told it needed a new door, so again I waited about 4 weeks for the new door. The repair company came to install the new door, not 24 hours after they left the refrigerator stopped working altogether. PC Richards agreed to replace the product and told me to come in and pick out a new product. I decided that I would pay the extra money for the Kitchenaid and stick with a reputable refrigerator manufacturer and the people I know with Kitchenaid or Whirlpool appliances swear by the brand. The new refrigerator was delivered just in time for last Christmas and I was very happy with it. 6 months later early July, the ice maker and water stop working on the new product. I called in for a repair and of course it needs parts that can only be obtained from Whirlpool. So now more days to take of from work and I have been waiting for the mysterious parts for 5 weeks now. When I called PC Richards I got no help just that I will need to call Whirlpool. The issue is not with Whirlpool since my last lemon was an LG also purchased from PC Richards. So basically the issue is with PC Richards lack of desire to make a customer happy, and I truely believe they are selling inferior products. I have never known anyone to go through this much trouble with 2 refrigerators in 18 months. I am now getting ready to rennovate my kitchen and I will not be getting new appliances from PC Richards.Desired Settlement: I want the 6 month old refrigerator fixed and I want a credit on the credit card for the remaining balance. I have had to take off from work so many times for repairs on both refrigerators that I can't even count any more.

Business

Response:

We see 2 service calls on the new refrigerator which was delivered in December. One in February and the most recent one in August. That last service call was with [redacted] and we will have [redacted]who is incharge of our 3rd party service companies) get in touch with them to see what the delay is in getting the parts they need to complete this repair. [redacted] will contact this customer once he gets a reply from [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] arrived today 9/**/14 to repair the refrigerator, Kitchenaid model number KFIV29PCMS. I will not fully know if it is working properly until I have ice which will most likely take the rest of the day. Secondly, the issue is that within 18 months I have purchased 2 refrigerators from PC Richards that were defective. The first one, an LG model, was replaced with this new Kitchenaid model for an extra $1000, which, afer careful research during my long wait period for the parts from the manufacturer, come to find that my problem is a known problem with this model appliance. Why was this model not recalled? and if this problem was known, why was is it still being sold to unsuspecting customers in the PC Richards store? It is posted all over the Internet that my model serial number K33102372 was the last of the lot that had the defective part. I have been in constant contact with [redacted] during this process since the customer service people at PC Richards don't seem to care at all. They kept telling me to call Whirlpool, and maybe the problem in part does lie with Whirlpool, however, PC Richards is the entity that sold me 2 defective products and I should be compensated the vacation time lost from missing work over the past 18 months. I will reply at the end of the week with the status of the repairs, but I will not close this complaint until I am confident that my refrigerator is working as expected.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Keeping the complaint open to insure the refrigerator has been successfully repaired is a "no brainer" that makes sense. The other issues should be addressed with the manufacturers as we do not make the products nor are we the ones that would issues recalls if their products are bad. We only purchas brand new products from these manufacturers and do not sell refurbished products. Unfortunately, this customer has had a bad experience with 2 of the products that we have sold them but we stand behind what we sell even though we are not the manufactuer. If the product that was just repaired fails to operate, the customer should call us at ###-###-#### and have a supervisor issue them a credit to exchange or reselect.

Review: I purchased an air conditioner on may [redacted] 2014 from p.c. richard. They installed the window air conditioner. I purchased the 2 year extended warranty through the store. Shortly after the air conditioner started spitting water into my apartment. I contacted the store and after being stood up by their repairman twice they finally came to look at it. The repairman said that he had been seeing alot of issues with this model. This being one of them. He Said he could give us a voucher to bring back to the store and exchange it for a new or different brand. I proceeded to bring the work order from the repairman to the store. I spoke with a [redacted] who said he couldn't give me the air conditioner right then because the info from the repairman hadn't been entered yet. He assured me it wouldn't be an issue and that installation of the new air conditioner could be installed the next Monday. He Said we would be contacted by the store the next day with confirmation. The next day I went to the store to see what was going on with my issue. A different [redacted] spoke with me and said that I "must have told the repairman to write that there was a problem with the unit". He said he needed to speak to a supervisor to get the ok for the exchange. The next day he contacted me and said there are no exchanges or returns and offered me a $50 store credit. The store warranty policy states that if the unit can not be repaired that it can be exchanged for a unit of equal value. The store is not honoring this policy. Amongst many other issues with the stores customer service, I feel I was sold a warranty that is useless. The unit is a fire hazard and is a health issue because it is collecting water inside the unit and it's becoming moldy.Desired Settlement: I would like the Frigidaire brand window air conditioner 12000 btu that the original [redacted] I worked with said would be no problem.

Business

Response:

Exchanging this air conditioner will not resolve the problem. The unit is not properly installed and that is why it is collecting water in the pan and spitting it out the front. Customer must contact the store [redacted] at the store where they made the purchase and have him set up an INS FIX so our installers can go back to their home and tilt the unit back so that the water will flow out of the pan. That is of course, if we did the installation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I do not understand. If that is what the store offered then what is the purpose of this complaint???. Customer should contact the store [redacted] at the store where their purchase was made and have them honor what they were told.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The store contacted me because this complaint was made. I want it in writing here that the store made an agreement with me by phone and that they will honor it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Removing our refrigerator to install newly purchased refrigerator was attempted by a crew of only 2 (needed 3 or 2 stronger). Damage was done, in several places, to our wood stairs. To repair PC Richards Claim Dept had the delivery company contact me and choose the wood repair people. They were a no-show the date of repair and didn't answer my calls for weeks. I called the delivery company again and after making a 2nd appt, the repair people ruined my stairs, got stain on my walls and when I tried to contact the delivery company and sent text photos of the damage, they never responded. I called PC Richards Claims and they said I chose for PC Richards to handle the repair and they passed it to the people in charge and they were now done.Desired Settlement: Provide reimbursement costs, to me m, to have it professionally repaired properly.

Business

Response:

Tell us why here...The contractor that performed the repairs have sent us photos of the repair which was completed at that time to the customers satisfaction. Customer was advised to let the area dry for 3 or 4 days before putting anything on top of the repairs that were performed. The customer put some non slip mats over the steps as soon as the contractor left , thus caused the mats to absorb the stain from the wood. Obviously, now the repair that was done no longer looked the same. However, the delivery company will send the contractor to re-do the job. The reason the delivery company found a contractor for this customer was because she was not able to get one on her own. Reason for delay in repairs was that the customer kept postponing the appointments. We have documentation as to the appointments that kept being postponed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1) The contractors photos could only have been taken following his sanding, wiping and staining and after Which I pointed out spots on stairs, his footmarks on stairs, huge sanded markings on the stairs and his stain covered handprints on my walls going down the stairs which he rubbed with a paper towel and spread the stain marks. it was not yet dry, obviously, when he left he said it would be hours before it would dry and I did not use the stairs for 4 hours after and only with socks until 24 hours later the next day. the contractor's statement that I put non-slip mats on the stairs as soon as he left is not only a complete fabrication but also impossible for him to have seen that since he left the area to continue back north on 95. I did not nor would I be such an ignorant homeowner as to have done such a damaging thing after having my stairs repaired. The contractor's statement is a lie.2) Additionally, I was not satisfied in the least!! I was troubled by how it looked as they planned to leave, especially after he stepped on the stairs to rub some poorly handled areas I pointed out to him leaving even MORE footprints. To say that I was satisfied is also a complete lie! 3) The repair looks exactly the same as it looked when the contractors left the job. For the contractor to say it no longer looks the same is not only a lie but how would he have been able to make any of these assertions? He left Tuesday afternoon and has not seen the job since. 4) For PC Richards to state they will send the same person to redo the job is a violation of my privacy as I would not want this individual who lied to PC Richards about all the items he stated about this job afterdamageas well as being a no-show to our first scheduled appointment. I've had enough of this being pushed around by this contractor, his supervisors and PC Richards to put me through this after purchasing a Refridgerator from them. Everything fell apart as soon as 2 small delivery people came to remove my old refrigerator, scraped it all the way down my stairs. No consumer should have to endure this rediculous nightmare!! I do not want that contractor to come to my house!! 5) I trusted PC Richards own people to repair the damage. I never said I was not able to get one on my own! That is also a fabrication! They caused the damage, they said they could send someone so I agreed.6) Reason for the delay in the repair was that my father was rushed to hospital the day I bought the refrigerator, which the salesman helped me plan my route to [redacted]. Another delay was that the 2 small delivery people who scratched my old Refridgerator down the stairs would not attempt to bring my new delivered Refrigerator up to the kitchen and prepared to leave. I was forced to call the salesman, the dispatcher, etc regarding the poor business decision to send 2 small delivery people to swap out a second floor kitchen situation. I was told to wait until the next day and they would send bigger men to finish moving the refrigerator into the kitchen. More delay was heavy holiday foot traffic up and down the only stairway in the house which would cause a problem for newly repaired stairs.I promised that as soon as the holidays and guests left the first week of January, I would be ready for them to come fix the damage without any undue heavy traffic on them. The date made the first week of January the contractor was a no show. I tried contacting him and others at the company but no one could help me. 3 weeks I tried to find out what happened, when would someone call me, when could this be fixed. Not until I contacted claims again to ask what I should do did anything new happen. Someone called me and a new date was chosen. I inquired about the no show a month earlier and was told the contractor was having problems keeping up with his workload. Not a satisfactory excuse. 7) When I contacted claims inquiring what I should do about the damage from the repairs from the day before (proving I was NOT satisfied, per the contractor's statement that I WAS) I was treated equally disrespectfully by the claims person as I was by the contractor by not showing up for our appointment in January and never returning any of my calls to reschedule. She offered nothing but a dead end. They were done. PC Richards should stand behind the bungled delivery, damage done by delivery people, delay to install of a refrigerator sold to me by the loveliest of salesmen. I have been put through hell with this.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On December *, 2015, I went to the PC Richard store located at [redacted] to purchase a new television. I have purchased several items over the years from this retailer, including major kitchen appliances, televisions, cameras, etc. and I have always been quite satisfied with the service and the products, which is why I have continued utilize their services. However, my latest experience was unfortunately very different.

I spent nearly two hours in the store with a helpful Salesperson named Kathy. She answered all of my questions and made me feel confident about the decision I made to purchase the 65” JS9000 Samsung curved flat screen. The price sticker noted $1,998 and Kathy reassured me that it was indeed the price, down from $5,999. However, when I went to pay for the television, I was told that it was $2,998 and not, $1,998. This to me was unfair and misleading. Not only did the price tag clearly note $1,998, the Salesperson over and over confirmed that it was the price. She said it was the best deal in the store and that it was selling for the same price as the 55”, so of course I went with the larger television.

Sadly, Kathy said she could not honor the lower price, so I asked to speak to a manager. The manager, named Claudio L[redacted], apologized for the inconvenience and he that he would contact his corporate office to find out if he could honor the lower price. I contacted him the next day and he told me there was nothing he could do.

This is unfair and misleading. Kathy repeated the $1,998 price to me several times prior to me making a decision and this is the price that should have been honored at the register. When I called the store Claudio was very rude and said there is nothing he could do.

This is no way to conduct business and I want the matter addressed. In my sense, the retailer just did whatever they could to get me to the register and hope I would be too embarrassed to say that I could not afford the higher price for the TV and would proceed with the purchase. This is a devious way to handle business and unethical. PC Richard should honor the price they communicated to me, regardless of what the correct price was.

Thank you.

Kindly,

[redacted]Desired Settlement: I would like the TV at the price that was communicated to me at the store by Kathy.

Business

Response:

Tell us why here...Customer should contact the District Manager of that store at [redacted] to see if there is anything that Dan can do for him. I doubt that he will be able to honor the $1998.00 price which was obviously an error because who would purchase a 55 inch tv for the same price of a 65 inch tv that would make no sense. Perhaps as an accomodation Dan can lower the $2999.00 price but bear in mind that these priced were Black Friday prices so there probably is not much room to negotiate. It's not as if we advertised that 65inch tv as a "bait & switch" advertisment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Because I am still awaiting a response from PC Richards confirming if they will honor the price that was communicated to me at the store, $1,998 for the 65" Samsung, JS9000.Thank you for your assistance with this matter.Kindly,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...Upon speaking to the store manager and the store's District Manager they have both agreed that there is no way that we can honor that price which was obviously for the 55inch TV not the 65inchTV. We had given this customer the e mail address for the store's District Manager in the event that they wanted to contact him directly.

Review: I purchased an Air Conditioner from PC Richard & son 0n 8/*/12 as well as extended warranty. The unit stopped working July *, 2014. PC Richard was notified and a technician came to my home on 7/*/14. At that time I learned that the power cord was inoperable was told by Aid Air Conditioning (a sub contractor for PC Richard) that the company had to order the cord and that I would have to wait approximately 3 weeks. That is unacceptable for me. I am asthmatic and feel that is a awful long time to wait for a part so I called the corporate office and made a complaint. A man by the name of [redacted] told me that he had connections and that he would see to it that my unit would get fixed by next week. He further stated that he would call on Friday 7/**/14 to confirm an appt. date. Well Friday is here and [redacted] never called me so I called him. He tells me that someone will come out on Tuesday 7/**. As he was talking to me [redacted] did not sound too sure of himself and asked could he call back in 20 minutes. He never did and I was unable to speak with him when I called him back. I feel as though he was trying to appease me and really did not have a scheduled appointment for me. I should not have to spend half a day trying to get this matter solved and I especially don't think I should have to wait 3 weeks or more to get my A/C fixed. This is July not October. I even offered to have the part mailed Express and I would pay for it.Desired Settlement: If this unit cannont get fixed in a more timely manner, than I feel as though PC Richard should replace the unit. They installed the unit and the unit is practically new. The part needed is a power cord. From what I was told by the A/C Tech, the cord burned out from it being plugged into an extension cord. The cord used was a heavy duty cord made for appliances. I have since called in an electrician and had an outlet installed closer to the A/C unit so that there is no longer a need for an extension cord.

Business

Response:

I spoke to [redacted] and this customer is scheduled for Wednesday 7/** to have that repair completed and [redacted] did state to me that if that does not happen for whatever the reason, that he will issue this customer a credit to get a new air conditioner.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a Sharp Aquos Lc70LE857U on 6/**/13, from [redacted] of the Jersey City [redacted]. It was delivered by two drivers it was dropped off at my residence, but never taken out of the box to confirm the condition. Since this was a gift for my wife for completing her chemo treatment it remained until then. When I took it out of the box I noticed the tv had been damaged on the side which in turned broke the glass. I have tried everyway to come to an agreement to have the problemed resolved, spoke to Sharp directly about warranty but they will not cover it, spoke to [redacted] the mgr at the JC [redacted] to no avail and PC Richards corporate offices to no resolution. According to [redacted] policy the delivery consists of delivering the item as well as taking the product out and examining for any potential issues. The paperwork I signed off on cleary states that is was delivered but not inspected or installed in any way. The [redacted] continues to state that it was, I have paperwork proving otherwise. No I have made high ticket item purchases from the [redacted] before, so I shocked that this is the treatment they offer a return customer.Desired Settlement: I looking for an exchange of the above item as originally purchased.

Business

Response:

According to a copy of the delivery receipt from the day of delivery, the customer signed that the items delivered were received in satisfactory condition. They also initialed that they received the remote control that comes with that TV. The District Manager of the [redacted] where this purchase was made is also aware of this situation. In addition, we have spoken to the head of our installation department and he stated that we would never leave any TV in an unopened box just to avoid incidents such as this one. That is why the customer paid an additional $52.43 to get the TV delivered and inspected for damages. If this customer wishes to discuss this with the District Manager they can contact him at [redacted] as he would have the ultimate decision regarding this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

With respect to the [redacted]'s response, I paid for and signed off for delivery of goods only. The TV was never taken out of the box or inspected by the delivery folks. I would like see proof that PC Richards makes customers aware that what they are paying for in terms of delivery also includes inspection and set-up upon delivery. I would also like to see proof that I signed off on inspection of the goods by the [redacted] delivery folks.

At this point, all I am seeking is an exchange of the TV. If I have to go out and buy a new one, I will have no other recourse but to take legal action and request a refund rather than an exchange.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

First of all, no logical person would believe that someone would purchase a new TV and keep in in a box for 6 months before opening it up. That being said, I am mailing a copy of the delivery receipt that this customer or whomever accepted the delivery at that time signed which shows that the merchandise was delivered in good condition with no damages. If this customer wishes to take legal action, that is his perogative and we will present the original of that signed delivery receipt to the court at that time.

Review: I purchased an Avanti refrigerator and oven. Within a few weeks the fridge was leaking and a [redacted] on the stove broke off. Approximately three months ago a serviceman came to determine why the fridge was leaking and to find out which [redacted] was broken. At that time I was told the fridge was faulty in that it came without a necessary tray, hence the leaking water all over my floor. I was told that the part would be available in a week. That was three months ago. About a month and a half ago I reached out to customer service to inquire about the extensive delay and was informed the part should arrive within a week. They informed me that Avanti sent the incorrect part, and I would hear from someone in the service department in a week. I am still waiting. Yesterday, my kitchen floor was flooded again due to the fridge. I have reached out to Avanti directly as PC Richard informs me Avanti should be the one to rectify my issue, even though I have a warranty with BOTH companies, since Avanti provided PC Richards with the defective product. Neither PC Richard nor Avanti have addressed this issue or stood behind the products they sell.Desired Settlement: I would like for the faulty/ lemon fridge to be replaced as well as for the [redacted] for the stove to be replaced.

Business

Response:

Tell us why here...Customer has been issued a store credit to return the refrigerator in question and exchange it for a new one.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received a return phone call or credit or offer for a replacement merchandise from P.C.Richards. In fact, the last time I reached out to P.C. Richards, which was in June of 2015, I was informed someone from the service department would be contacting me within a week. To date, that has not happened. I would appreciate a correspondence from P.C. Richards to either replace my fridge with a new one, or issue me a refund. I would also like a replacement stove if PC Richards is unable to deliver the broken knob as initially promised. By the way, as per Avanti, P.C. Richards has not requested any service parts for my items as of 7/**/2015.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Business

Response:

Tell us why here...customer can cntact the store manager at the store where their purchase was made and refer to invoice [redacted] where a return authorization has been placed so that they can exchange the refrigerator in question. They can also have the store manager place a service call for the range with the broken knob although cosmetic parts may not be covered under warranty. They can request that service order the knob as a one time courtesy.

Review: I purchased a 32" flate Toshiba in 2011. The item was listed for $500.00, but I waited for it to go on sale for $300.00.After twenty four (24) months, the TV died. I contacted PC Richard and they told me to bring it in for examination at a cost of $25.00. They examined the TV and said it would take another $200.00+ to repair.I feel that a $500.00 television should last more than twenty-four (24) months. My current TV is over thirty (30) years old and has never needed to be repaired. The picture I get is super clear.I strongly feel that a $500.00 TV should last more than twenty-four (24) months, and the warranty should be disregarded.Desired Settlement: I would like to have the TV repaired or replaced at no cost to me.

Business

Response:

I can appreciate this customers position but we do not manufacture these products and their manufacturers warrant ran out in August of 2012 and they do not have an extended warranty with us. If they contact our service manager at [redacted] perhaps he acn reduce the cost of the repair for them.

I bought a stove in April of 2015. So since it was getting near the summer months I probably didn't use the stove that much but once I started using the stove in Oct. have had nothing but trouble. The first time was just drying out apples for a wreath so it was on a low setting and the stove felt cold. Didn't realize what was going on since like I said it was a low setting 200 degrees. The real deal came Christmas Eve I was cooking a lasagna and a spiral ham in the oven and kept smelling gas. The gas was coming out but the stove wasn't igniting or it was a delay ignition. My guest were getting nervous so I turned the stove off and had to take my half cooked lasagna and ham out and warm it up plate by plate in the microwave. The total cost of that meal was probably $100. plus Christmas Eve, I was not happy. They came and repaired it. only a loose wire I was told. So last Sunday I bought a chicken and stuffed it and put it in the oven should have taken maybe 2.5 hours to cook. It was cooking then after about 2 hrs. I open the oven and its ice cold. Again my family was waiting to eat and no chicken. Had to take a 1/2 cooked chicken out of the oven and throw it away. I was so disgusted. So of course again they're coming to fix it. So another $20. down the drain never mind that what then were we suppose to eat for dinner. So again of course they're coming to fix it. Two meals wasted never mind that one was on Christmas Eve. I told them this is a lemon. Like the lemon laws for cars, they said they have no lemon laws for appliances. So how many meals am I suppose to waste never mind if I have company which was embarrassing. I think they owe me for the meals. Its a lemon simple as that. Is ashame because I have dealt with this co. since the 80's but if they can't do the right thing I am taking my business elsewhere

Review: On April [redacted] 2013 I had a 70 inch TV delivered to my home. My salesperson in the [redacted] store told me that the old TV would be removed at no cost. (Also bought at PC Richards) I advised the salesperson that the TV to be removed was a large projection TV, 65 inches. Once the delivery men arrived they didn’t even knock at the door, they abruptly removed the TV from the truck and started walking to the house, I walked outside and introduced myself and received no response. It was obvious that they were having a bad day. The larger of the 2 men came into my home smoking. I made them aware that they would be taking the old TV and that the prior delivery men had brought the projection TV into the house in 2 parts. They ignored me and started to fight about what to do. Within seconds the smaller of the 2 men was at the bottom of the stairs and the larger of the two pushed the TV down the stairs, just pushed it. It was like a movie. The TV fell on its side, bending my railing and damaging my wall. Once the 250 lb TV wedged itself into the wall, I became obvious that the delivery mans life at the bottom of the stairs would be spared. My wife started to get very, very upset. They ignored us, righted the TV and continued to damage my home with its removal. I am 49 years of age, and this is my first complaint to the Revdex.com. I have spent Tens of Thousands of dollars at PC Richards, but will do my best to avoid them in the future. A PC RICHARDS TRUCK came to my home; it was clearly marked on the side of the truck. After the damage to my property, I called PC Richards and was referred to a manager from a "delivery company" who came to inspect the damage; he did so and acknowledged the damage. This “manager” told me to get an estimate. I did so and contacted PC Richards 3 more times to no avail and no resolve. I paid $850 dollars out of pocket for repair and my railing is still damaged. I think it unfortunate that PC Richards seems to care less about me, the consumer that keeps them in business. My next step will be to sue. I could not be more disgusted. There are certain companies that have held themselves to a higher standard over the years; obviously PC Richards is no longer that company. Yours truly, [redacted]Desired Settlement: Apology and refund of out of pocket.

Business

Response:

Looks like the damage claim is being handled by the head of our installation department. I suggest the customer contact him at [redacted] or call him at ###-###-#### to follow up and to see what is happening with their claim.

I head PC Richard is good but they did deal with my case was opposite. I travel all over the place along with a laptop. I bought a Laptop from PC Richard, when I opened the box it is not a Laptop, is a notebook which is too skinny and is not strong enough. They listed Notebook as Laptop. As soon as I found that I contacted them to get an RMA they stated No return on Laptop but I was stating it is not laptop it is a Notebook. I 100% know the different between laptop and Notebook. I lost hope with PC Richard. I decided to take the lost. I have no time to deal with them back and forth, Life must go on. they lost a valuable customer.

This review is just to warn people about the PC Richards repair policy. We had a circuit blow on our microwave and since my first phone call for customer repair, it will be a MONTH by the time my microwave is fixed. Really?? A flipping month to fix a circuit in a microwave? I've had repairs from other appliance stores that were fixed within a week or two. Never this long. It's not brain surgery. Never shopping there again, because if something goes wrong with an appliance, be ready to wait over a month for someone to come fix it!!

Review: hi I have got a brand new fridge GE GSHF3KGXBB in jersey city from pc richards on 8/**/09 I have also got an pcr extended service plan for 5 years my mistake was when I have got that fridge the salesperson put down as delivery adress as [redacted] but I live at [redacted] I told the salesperson right there that I live in bayonne not jersey city and he told me just keep this recipt and I will change in computer . never did change anything . when they delivered fridge it went to jersey city so I had to wait extra time for delivery that day now my fridge is broken I had a service person come out about 2 months ago to fix it and they went to jersey city adress but the guy I spoke with very understanding and polite and told me what he would be to me in 10 min and he did now last week I had same proble with it and I made another service appointment for today I get a phone call from service guy tells me he is ringing door bell and noone is answering I asked him if he is at right adress and he told me [redacted] I told him its bayoone not jersey city he said he can come now I have to call service again I spent whole morning on the phone with pc richards service name [redacted] and they still dont have no answer meanwhile my fridge is broken it makes terrible knocking noise and I cant work because I have to wait for service to comeoutDesired Settlement: please fix adress and possibly new fridge

Business

Response:

The correct address is in the comments on the customers invoice but that is not good enough so I will correct the address on the front of the invoice so that we now show the Bayonne address. The other issue is because G.E. services their own products so if we do not send them the correct information they would not know where to go. This will not happen in the future once I change the ship to address on the invoice which I will do immediately.

Review: I had purchased a double oven from PC Richards on 10/*/2015, when it was delivered it worked great till I needed to program the oven for Sabbath mode (Jewish orthodox holiday every Friday Night). the manual to the product clearly states the default setting is 300 degrees on the Sabbath mode and it would only warm up to 180 degrees (you cant warm food from the fridge) with that temperature. I called pc Richards and they told me to call the manufacturer, so I did, waited 3 weeks for a service tech who told me that there's nothing to do! he said back office says they can't change the temperature even though the manual clearly states you can adjust the temp. I have called the local PC Richards store more then 30 times and they are giving me the go around! I have spent $5,000 for an oven that is not working properly!Desired Settlement: I want somebody to come pick up the oven unit and replace it with a BOSCH HBLP651UC

Business

Response:

Tell us why here...This customer should contact the District Manager for that store at [redacted] to see if he is able to assist them in this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have sent an email to your divisional guy with no email or call back

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...We have stepped up to the plate for this customer and made Bosch give us a return authorization for this product based on the incorrect information that is in their use and care manual for this model. Looks like the customer has been made aware of this as an exchange has been written and the Thermadore model is being exchanged for a new Bosch model.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,