P.C. Richard & Son Inc.

Review: I bought a Samsung Washing machine from PC Richards about 9 months ago and for the last 3 months it has been either not working or malfunctioning. A PC Richard service technician has been dispatched to my home over half a dozen times. Once they showed up with not enough technicians to move the stackable washer/dryer. Two times they showed up to my house without asking and with no notice and we were not home because we had work. They replaced one part and the washing machine broke again during the next use with the same error code (drainage issues). They dispatched a technician to troubleshoot with Samsung who told them they would need to replace yet another part. PC Richards never called me back to schedule another service call after that, they simply dispatched someone to my home without asking.

I have called them multiple times over the last few months to resolve this issue. Last week, I told them that I would like an exchange for a new washer because this unit is clearly defective and if we keep replacing parts it will just continue to break until the warranty is no longer valid and I have no power as a consumer in that situation. The woman from PC Richards agreed and submitted a refund request last Friday. She told me she would call me on Monday with details on how I can get my new washer. I never received a call on Monday. I waited until Wednesday and called them myself. They told me that the part had been ordered and I would need to have a technician come out again, even though I was told I was getting a refund. I asked to speak with a supervisor who was incredibly rude and put me on hold indefinitely. He never came back on the phone. I emailed corporate PC Richards for help and never heard back from them either. So far I have spent hundreds of dollars at the laundromat because my washing machine does not work. I've had to take at least 5 days off work because of this issue. I need a resolution.Desired Settlement: I would like a new replacement washing machine delivered and installed. It is unfair that I received a defective unit and have to continually take days off work, spend unnecessary money at the laundromat, and sit on hold with PC Richards to no avail. Washing machines are supposed to last 10 years but mine barely lasted 6 months.

Business

Response:

Tell us why here...Customer can contact the store manager at the store where their purchase was made as a return authoization has been placed on their invoice and they are now able to exchange the product in question or reselect a different make and model. All the necessary paperwork will be done at the store.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: P. C. Richards & Son sent me a PROSCAN tablet as a premium with s Chicago Tribune Digital 2 years subscription. After three weeks the table no longer would turn on. I have made multiple attempts to resolve this to no avail. I have spoken with several of P.C. Richards & Son employees with their promise to call me back with information regarding the replacement of the non-functioning PROSCAN tablet. No one has called me back. I have left phone messages for [redacted] at P.C.Richards & Son and he has ignored my messages. The motto of P.C. Richards & Son is "HONESTY, INTEGRITY, & RELIABILITY"; I wonder who this includes, certainly not anyone working for P.C. Richards & Son that I have dealt with are honest, or reliable.Desired Settlement: I want a working PROSCAN tablet.

Business

Response:

Cutomers invoice is [redacted] and they will have to contact [redacted] at [redacted] and he will have to process the exchange for them. We cannot do that from this office. There should be no reason that an exchange for a new one cannot be processed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Here is a copy of the email sent to me by [redacted]:

Dear P.C. Richard & Son customer,

Thank you for your recent feedback on PCRichard.com. I apologize that our warehouse location is not available on our website. We can still set up a pick up from this location if you want. Please call us at ###-###-#### begin_of_the_skype_highlighting ###-###-#### FREE end_of_the_skype_highlighting (option*) to do this. Please let me know if there was anything additional that we can assist you with.

Thank you, [redacted] P.C. Richard & Son Online Sales Managerv

Given that this response makes no sense what so ever, I have purchased a 7" Tablet on Amazon to replace the "freemium". This has taken up way to much of my time and I want Revdex.com to close this matter today.

I HAVE HAD IT, I CALL "UNCLE"....THEY WIN!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

So, I guess that it is as we have nothing more to add to our previous statements.

Review: I purchased a washing machine and dryer on 2/*/2013, the first time using my washing machine I noticed at the end of the cycle the load was full of water, I try washing a few more loads still having the problem. I go back to p.c.richard & son on 14 st to speak to the sales man [redacted] and he gave me this ####-###-#### for repair service and I waited and they never came. I also have a 2 year service protection, I went to [redacted] on 2/**/2013 to complain and he should of help me and exchange my washer, I purchased other washers in my past and never had a problem, I need an exchange or refund a.s.a.p. Thank You, [redacted]Desired Settlement: I FEEL DISRESPECTED AS A CUSTOMER, I WOULD LIKE TO SETTLE WITH A REFUND.

Business

Response:

According to our records this customer has only had one service call on the washer in question and that was in March with Preway service which is an authorized service company for Avanti. That being said, if they are still having a problem with the washer, I am palcing a return authorization on their invoice[redacted] so that they can contact the store where they made their purchase and have them process an exchange so that they can get a new washer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

PC RICHARD AND SON SAID THEY WERE GONNA EXCHANGE THE WASHING MACHINE SINCE OCT,** 2013 AND I'M STILL WAITING EVERY TIME I CALL THEY GIVE ME EXCUSES, THEY SHOULD GIVE ME A REFUND FOR NOT SOLVING MY PROBLEM, THANK YOU [redacted]

Sincerely,

Business

Response:

The customer is correct. We have been notified by Avanti that the model needed to do the exchange is no longer available. I will put a return authorization on the customers invoice [redacted] so that we can pick up her old washer and give her a refund. Customer can call the store to have them set a date to pick up the old washer.

Review: I purchased a Sharp Aquos Lc70LE857U on 6/**/13, from [redacted] of the Jersey City [redacted]. It was delivered by two drivers it was dropped off at my residence, but never taken out of the box to confirm the condition. Since this was a gift for my wife for completing her chemo treatment it remained until then. When I took it out of the box I noticed the tv had been damaged on the side which in turned broke the glass. I have tried everyway to come to an agreement to have the problemed resolved, spoke to Sharp directly about warranty but they will not cover it, spoke to [redacted] the mgr at the JC [redacted] to no avail and PC Richards corporate offices to no resolution. According to [redacted] policy the delivery consists of delivering the item as well as taking the product out and examining for any potential issues. The paperwork I signed off on cleary states that is was delivered but not inspected or installed in any way. The [redacted] continues to state that it was, I have paperwork proving otherwise. No I have made high ticket item purchases from the [redacted] before, so I shocked that this is the treatment they offer a return customer.Desired Settlement: I looking for an exchange of the above item as originally purchased.

Business

Response:

According to a copy of the delivery receipt from the day of delivery, the customer signed that the items delivered were received in satisfactory condition. They also initialed that they received the remote control that comes with that TV. The District Manager of the [redacted] where this purchase was made is also aware of this situation. In addition, we have spoken to the head of our installation department and he stated that we would never leave any TV in an unopened box just to avoid incidents such as this one. That is why the customer paid an additional $52.43 to get the TV delivered and inspected for damages. If this customer wishes to discuss this with the District Manager they can contact him at [redacted] as he would have the ultimate decision regarding this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

With respect to the [redacted]'s response, I paid for and signed off for delivery of goods only. The TV was never taken out of the box or inspected by the delivery folks. I would like see proof that PC Richards makes customers aware that what they are paying for in terms of delivery also includes inspection and set-up upon delivery. I would also like to see proof that I signed off on inspection of the goods by the [redacted] delivery folks.

At this point, all I am seeking is an exchange of the TV. If I have to go out and buy a new one, I will have no other recourse but to take legal action and request a refund rather than an exchange.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

First of all, no logical person would believe that someone would purchase a new TV and keep in in a box for 6 months before opening it up. That being said, I am mailing a copy of the delivery receipt that this customer or whomever accepted the delivery at that time signed which shows that the merchandise was delivered in good condition with no damages. If this customer wishes to take legal action, that is his perogative and we will present the original of that signed delivery receipt to the court at that time.

Review: I purchased an air conditioner on may [redacted] 2014 from p.c. richard. They installed the window air conditioner. I purchased the 2 year extended warranty through the store. Shortly after the air conditioner started spitting water into my apartment. I contacted the store and after being stood up by their repairman twice they finally came to look at it. The repairman said that he had been seeing alot of issues with this model. This being one of them. He Said he could give us a voucher to bring back to the store and exchange it for a new or different brand. I proceeded to bring the work order from the repairman to the store. I spoke with a [redacted] who said he couldn't give me the air conditioner right then because the info from the repairman hadn't been entered yet. He assured me it wouldn't be an issue and that installation of the new air conditioner could be installed the next Monday. He Said we would be contacted by the store the next day with confirmation. The next day I went to the store to see what was going on with my issue. A different [redacted] spoke with me and said that I "must have told the repairman to write that there was a problem with the unit". He said he needed to speak to a supervisor to get the ok for the exchange. The next day he contacted me and said there are no exchanges or returns and offered me a $50 store credit. The store warranty policy states that if the unit can not be repaired that it can be exchanged for a unit of equal value. The store is not honoring this policy. Amongst many other issues with the stores customer service, I feel I was sold a warranty that is useless. The unit is a fire hazard and is a health issue because it is collecting water inside the unit and it's becoming moldy.Desired Settlement: I would like the Frigidaire brand window air conditioner 12000 btu that the original [redacted] I worked with said would be no problem.

Business

Response:

Exchanging this air conditioner will not resolve the problem. The unit is not properly installed and that is why it is collecting water in the pan and spitting it out the front. Customer must contact the store [redacted] at the store where they made the purchase and have him set up an INS FIX so our installers can go back to their home and tilt the unit back so that the water will flow out of the pan. That is of course, if we did the installation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I do not understand. If that is what the store offered then what is the purpose of this complaint???. Customer should contact the store [redacted] at the store where their purchase was made and have them honor what they were told.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The store contacted me because this complaint was made. I want it in writing here that the store made an agreement with me by phone and that they will honor it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: In March of 2011 I purchased an LG refrigerator with in door ice maker from PC Richards and within a year, the ice maker stopped working and the appliance was making strange sounds. I had the extended service contract so they came to do the repair and discovered that they needed a part. So the part was ordered and they returned to do the repair and once completed, it stopped working yet again. This time I was told it needed a new door, so again I waited about 4 weeks for the new door. The repair company came to install the new door, not 24 hours after they left the refrigerator stopped working altogether. PC Richards agreed to replace the product and told me to come in and pick out a new product. I decided that I would pay the extra money for the Kitchenaid and stick with a reputable refrigerator manufacturer and the people I know with Kitchenaid or Whirlpool appliances swear by the brand. The new refrigerator was delivered just in time for last Christmas and I was very happy with it. 6 months later early July, the ice maker and water stop working on the new product. I called in for a repair and of course it needs parts that can only be obtained from Whirlpool. So now more days to take of from work and I have been waiting for the mysterious parts for 5 weeks now. When I called PC Richards I got no help just that I will need to call Whirlpool. The issue is not with Whirlpool since my last lemon was an LG also purchased from PC Richards. So basically the issue is with PC Richards lack of desire to make a customer happy, and I truely believe they are selling inferior products. I have never known anyone to go through this much trouble with 2 refrigerators in 18 months. I am now getting ready to rennovate my kitchen and I will not be getting new appliances from PC Richards.Desired Settlement: I want the 6 month old refrigerator fixed and I want a credit on the credit card for the remaining balance. I have had to take off from work so many times for repairs on both refrigerators that I can't even count any more.

Business

Response:

We see 2 service calls on the new refrigerator which was delivered in December. One in February and the most recent one in August. That last service call was with [redacted] and we will have [redacted]who is incharge of our 3rd party service companies) get in touch with them to see what the delay is in getting the parts they need to complete this repair. [redacted] will contact this customer once he gets a reply from [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] arrived today 9/**/14 to repair the refrigerator, Kitchenaid model number KFIV29PCMS. I will not fully know if it is working properly until I have ice which will most likely take the rest of the day. Secondly, the issue is that within 18 months I have purchased 2 refrigerators from PC Richards that were defective. The first one, an LG model, was replaced with this new Kitchenaid model for an extra $1000, which, afer careful research during my long wait period for the parts from the manufacturer, come to find that my problem is a known problem with this model appliance. Why was this model not recalled? and if this problem was known, why was is it still being sold to unsuspecting customers in the PC Richards store? It is posted all over the Internet that my model serial number K33102372 was the last of the lot that had the defective part. I have been in constant contact with [redacted] during this process since the customer service people at PC Richards don't seem to care at all. They kept telling me to call Whirlpool, and maybe the problem in part does lie with Whirlpool, however, PC Richards is the entity that sold me 2 defective products and I should be compensated the vacation time lost from missing work over the past 18 months. I will reply at the end of the week with the status of the repairs, but I will not close this complaint until I am confident that my refrigerator is working as expected.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Keeping the complaint open to insure the refrigerator has been successfully repaired is a "no brainer" that makes sense. The other issues should be addressed with the manufacturers as we do not make the products nor are we the ones that would issues recalls if their products are bad. We only purchas brand new products from these manufacturers and do not sell refurbished products. Unfortunately, this customer has had a bad experience with 2 of the products that we have sold them but we stand behind what we sell even though we are not the manufactuer. If the product that was just repaired fails to operate, the customer should call us at ###-###-#### and have a supervisor issue them a credit to exchange or reselect.

Review: 10/**/2014:

I purchased a Kitchen Aid Refrigerator/Freezer - model #KSSC42QVS and paid $7968.46.

11/*/2014:

Aforementioned merchandise was delivered.

11/*/2014:

The refrigerator/freezer was installed and but was damaged and missing parts. Both the refrigerator and freezer stainless steel door handles are gouged. They are sharp and dangerous. The toe-kick grill was missing entirely. The installer placed tape over the gouged handles and said, "We'll fix it."

Three service calls later with excuse after excuse. A second set of handles was left by a technician and those, too, are damaged. "One man is not strong enough to fix this. I'll be back later with my partner." Nobody showed.

Countless phone calls to PC Richard have left me with no satisfaction. As of 11/**/2014, I still have tape covering gouged door handles, a second set of handles sitting in my home, and no toe-kick grill on the bottom of the refrigerator.

I have called my credit card company and disputed the charge as I will not pay for merchandise that is not as promised.Desired Settlement: I want the unit replaced with an undamaged and complete refrigerator/freezer.

Business

Response:

Customer is scheduled for service 12/*/14 with all the parts needed to resolve the issues. If they are not resolved at that time we will give the customer credit to exchange or reselect.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was told initially that I would receive a technician on 12/* and then told that would not work as I needed two technicians to complete the work. Now, I am supposedly going to see two technicians on Friday, 12/*. However, many promises have been made and broken.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I want my unit to be complete. It is not. I want compensation for the damage done to my property - I have nothing!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...As per [redacted], the check for $382.59 (check # [redacted]) was mailed out to this customer by our accounting office on 1/**/15. She should have received it by now. If for some reason it does not arrive in the next day or so I ssuggest that she contact [redacted] so that we can put a trace on that check.

Review: I ordered a 50" HAIER TV ON DECEMBER 31 2014 it was delivered on January * 2015 I was very pleased with it on Saturday ** I was watching tv at that time the picture went out a few mini nuts later the sound went out the office where I can talk to someone about my problem was closed On Monday I called them an spoke to women concerning my problem I informed them I'm not pleased I didn't even have the TV a month yet an it's not working I want to return it she said she would have to call me back which she did an told me that they would have to service it first I don't understand that because I don't want the TV I don't understand why I have to keep something that doesn't work an it haven't been thirty day their contract say you can return in thirty day with you receit an no damage to it I so disappointed with their products please help me resolve this issueDesired Settlement: I would like to return this TV an purchased a better a brand I no about Please help me sorry they are going to service it on Wednesday ** but I don't want it Thank you

Business

Response:

Tell us why here...Customer must contact the head of our Internet Sales Department [redacted] at [redacted] or call our Internet Department and ask to speak with him and he will be able to assist them.

Review: On January **, 2015 I purchased an item in the store and I was told that the item was not available but I would receive at the end of the week. Two weeks passed and I still didn't have my product. I called the store and asked them to please refund my account for the full amount which was done immediately on February [redacted]. I received my bill and the charges were still made and on top of that I incurred finance charges and my minimum amount went up as well. I contacted the financial services for the card and I explained to them the situation but instead of receiving the customer service that all clients deserve I was continuously interrupted by a so called [redacted] named [redacted] who was beyond rude and told me to seek a [redacted] to discuss my economic crisis. All I wanted to know if possible, was how they can bring my minimum payment back down to what it was previously since I never received the item in question, but instead I was treated like a criminal that didn't want to pay her bill. These type of "PEOPLE" should be evaluated and trained correctly before given a position in which they cannot handle or address a CUSTOMER or CLIENT correctly. I would really appreciate if this LADY could be trained correctly so she may know how to treat a customer from such a respectable company. This makes PC RICHARDS look really bad in customer service.Desired Settlement: I would really appreciate a formal apology from the financial department for the way I was addressed and for my account to be handled accordingly and brought back to it's previous monthly fee. I shouldn't have to pay more for a product that I never received on top having to wait almost a month for. The store should not promise customers something that they can't provide.

Business

Response:

Tell us why here...This customer can contact our in house liason between customers and the bank at [redacted] and he will be able to assist him with the bank issue.

Review: After confirming a scheduled delivery, it was also confirmed that my old appliance would be replaced. That was annotated on my billing receipt for my records. On the date of the delivery the delivery people refused to take the old appliance. Granted the appliance is large, but the large size was noted as well. When calling PC Richards to try to rectify the problem, the salesman that sold me the item, [redacted], and the manager, [redacted], were very disrespectful and aggressive with me. Both where reluctant to even try to help find a solution to the problem. I had to personally call the corporate offices to try to have someone pick up my old appliance. I understand that someone may have made a mistake, but these two gentlemen were apathetic to the point of uselessness. Needless to say, a solution could not be negotiated.Desired Settlement: Contact by the business

Business

Response:

Tell us why here...According to the notes on this customers invoice, the pick up is scheduled for 7/*/15. If that is not a good date for them they should contact the store manager at the store where the purchase was made and h will be able to change that to a day that is good for this customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The manager was contacted and informed that Thursday was not convenient. After complaining about my tone and accusing me of being facetious he said that he would call back with an alternative. [redacted] never called back, so he was contacted again. He then gave his word that he would find a way to have someone pick up my old appliance the same night (tues 7/*) or (wedn 7/*) for the latest. When I tried verifying the pickup, no one knew anything about it, besides the Thursday that was never confirmed with me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...According to the notes on this customers invoice, the pick up is scheduled for 7/*/15. If that is not the case the customer should contact this store''s District Manager at [redacted] to file a formal complaint againt the store manager. Customers invoice number is [redacted].

Review: I purchased an Avanti refrigerator and oven. Within a few weeks the fridge was leaking and a [redacted] on the stove broke off. Approximately three months ago a serviceman came to determine why the fridge was leaking and to find out which [redacted] was broken. At that time I was told the fridge was faulty in that it came without a necessary tray, hence the leaking water all over my floor. I was told that the part would be available in a week. That was three months ago. About a month and a half ago I reached out to customer service to inquire about the extensive delay and was informed the part should arrive within a week. They informed me that Avanti sent the incorrect part, and I would hear from someone in the service department in a week. I am still waiting. Yesterday, my kitchen floor was flooded again due to the fridge. I have reached out to Avanti directly as PC Richard informs me Avanti should be the one to rectify my issue, even though I have a warranty with BOTH companies, since Avanti provided PC Richards with the defective product. Neither PC Richard nor Avanti have addressed this issue or stood behind the products they sell.Desired Settlement: I would like for the faulty/ lemon fridge to be replaced as well as for the [redacted] for the stove to be replaced.

Business

Response:

Tell us why here...Customer has been issued a store credit to return the refrigerator in question and exchange it for a new one.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received a return phone call or credit or offer for a replacement merchandise from P.C.Richards. In fact, the last time I reached out to P.C. Richards, which was in June of 2015, I was informed someone from the service department would be contacting me within a week. To date, that has not happened. I would appreciate a correspondence from P.C. Richards to either replace my fridge with a new one, or issue me a refund. I would also like a replacement stove if PC Richards is unable to deliver the broken knob as initially promised. By the way, as per Avanti, P.C. Richards has not requested any service parts for my items as of 7/**/2015.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Business

Response:

Tell us why here...customer can cntact the store manager at the store where their purchase was made and refer to invoice [redacted] where a return authorization has been placed so that they can exchange the refrigerator in question. They can also have the store manager place a service call for the range with the broken knob although cosmetic parts may not be covered under warranty. They can request that service order the knob as a one time courtesy.

Review: On December *, 2015, I went to the PC Richard store located at [redacted] to purchase a new television. I have purchased several items over the years from this retailer, including major kitchen appliances, televisions, cameras, etc. and I have always been quite satisfied with the service and the products, which is why I have continued utilize their services. However, my latest experience was unfortunately very different.

I spent nearly two hours in the store with a helpful Salesperson named Kathy. She answered all of my questions and made me feel confident about the decision I made to purchase the 65” JS9000 Samsung curved flat screen. The price sticker noted $1,998 and Kathy reassured me that it was indeed the price, down from $5,999. However, when I went to pay for the television, I was told that it was $2,998 and not, $1,998. This to me was unfair and misleading. Not only did the price tag clearly note $1,998, the Salesperson over and over confirmed that it was the price. She said it was the best deal in the store and that it was selling for the same price as the 55”, so of course I went with the larger television.

Sadly, Kathy said she could not honor the lower price, so I asked to speak to a manager. The manager, named Claudio L[redacted], apologized for the inconvenience and he that he would contact his corporate office to find out if he could honor the lower price. I contacted him the next day and he told me there was nothing he could do.

This is unfair and misleading. Kathy repeated the $1,998 price to me several times prior to me making a decision and this is the price that should have been honored at the register. When I called the store Claudio was very rude and said there is nothing he could do.

This is no way to conduct business and I want the matter addressed. In my sense, the retailer just did whatever they could to get me to the register and hope I would be too embarrassed to say that I could not afford the higher price for the TV and would proceed with the purchase. This is a devious way to handle business and unethical. PC Richard should honor the price they communicated to me, regardless of what the correct price was.

Thank you.

Kindly,

[redacted]Desired Settlement: I would like the TV at the price that was communicated to me at the store by Kathy.

Business

Response:

Tell us why here...Customer should contact the District Manager of that store at [redacted] to see if there is anything that Dan can do for him. I doubt that he will be able to honor the $1998.00 price which was obviously an error because who would purchase a 55 inch tv for the same price of a 65 inch tv that would make no sense. Perhaps as an accomodation Dan can lower the $2999.00 price but bear in mind that these priced were Black Friday prices so there probably is not much room to negotiate. It's not as if we advertised that 65inch tv as a "bait & switch" advertisment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Because I am still awaiting a response from PC Richards confirming if they will honor the price that was communicated to me at the store, $1,998 for the 65" Samsung, JS9000.Thank you for your assistance with this matter.Kindly,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...Upon speaking to the store manager and the store's District Manager they have both agreed that there is no way that we can honor that price which was obviously for the 55inch TV not the 65inchTV. We had given this customer the e mail address for the store's District Manager in the event that they wanted to contact him directly.

Review: Removing our refrigerator to install newly purchased refrigerator was attempted by a crew of only 2 (needed 3 or 2 stronger). Damage was done, in several places, to our wood stairs. To repair PC Richards Claim Dept had the delivery company contact me and choose the wood repair people. They were a no-show the date of repair and didn't answer my calls for weeks. I called the delivery company again and after making a 2nd appt, the repair people ruined my stairs, got stain on my walls and when I tried to contact the delivery company and sent text photos of the damage, they never responded. I called PC Richards Claims and they said I chose for PC Richards to handle the repair and they passed it to the people in charge and they were now done.Desired Settlement: Provide reimbursement costs, to me m, to have it professionally repaired properly.

Business

Response:

Tell us why here...The contractor that performed the repairs have sent us photos of the repair which was completed at that time to the customers satisfaction. Customer was advised to let the area dry for 3 or 4 days before putting anything on top of the repairs that were performed. The customer put some non slip mats over the steps as soon as the contractor left , thus caused the mats to absorb the stain from the wood. Obviously, now the repair that was done no longer looked the same. However, the delivery company will send the contractor to re-do the job. The reason the delivery company found a contractor for this customer was because she was not able to get one on her own. Reason for delay in repairs was that the customer kept postponing the appointments. We have documentation as to the appointments that kept being postponed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1) The contractors photos could only have been taken following his sanding, wiping and staining and after Which I pointed out spots on stairs, his footmarks on stairs, huge sanded markings on the stairs and his stain covered handprints on my walls going down the stairs which he rubbed with a paper towel and spread the stain marks. it was not yet dry, obviously, when he left he said it would be hours before it would dry and I did not use the stairs for 4 hours after and only with socks until 24 hours later the next day. the contractor's statement that I put non-slip mats on the stairs as soon as he left is not only a complete fabrication but also impossible for him to have seen that since he left the area to continue back north on 95. I did not nor would I be such an ignorant homeowner as to have done such a damaging thing after having my stairs repaired. The contractor's statement is a lie.2) Additionally, I was not satisfied in the least!! I was troubled by how it looked as they planned to leave, especially after he stepped on the stairs to rub some poorly handled areas I pointed out to him leaving even MORE footprints. To say that I was satisfied is also a complete lie! 3) The repair looks exactly the same as it looked when the contractors left the job. For the contractor to say it no longer looks the same is not only a lie but how would he have been able to make any of these assertions? He left Tuesday afternoon and has not seen the job since. 4) For PC Richards to state they will send the same person to redo the job is a violation of my privacy as I would not want this individual who lied to PC Richards about all the items he stated about this job afterdamageas well as being a no-show to our first scheduled appointment. I've had enough of this being pushed around by this contractor, his supervisors and PC Richards to put me through this after purchasing a Refridgerator from them. Everything fell apart as soon as 2 small delivery people came to remove my old refrigerator, scraped it all the way down my stairs. No consumer should have to endure this rediculous nightmare!! I do not want that contractor to come to my house!! 5) I trusted PC Richards own people to repair the damage. I never said I was not able to get one on my own! That is also a fabrication! They caused the damage, they said they could send someone so I agreed.6) Reason for the delay in the repair was that my father was rushed to hospital the day I bought the refrigerator, which the salesman helped me plan my route to [redacted]. Another delay was that the 2 small delivery people who scratched my old Refridgerator down the stairs would not attempt to bring my new delivered Refrigerator up to the kitchen and prepared to leave. I was forced to call the salesman, the dispatcher, etc regarding the poor business decision to send 2 small delivery people to swap out a second floor kitchen situation. I was told to wait until the next day and they would send bigger men to finish moving the refrigerator into the kitchen. More delay was heavy holiday foot traffic up and down the only stairway in the house which would cause a problem for newly repaired stairs.I promised that as soon as the holidays and guests left the first week of January, I would be ready for them to come fix the damage without any undue heavy traffic on them. The date made the first week of January the contractor was a no show. I tried contacting him and others at the company but no one could help me. 3 weeks I tried to find out what happened, when would someone call me, when could this be fixed. Not until I contacted claims again to ask what I should do did anything new happen. Someone called me and a new date was chosen. I inquired about the no show a month earlier and was told the contractor was having problems keeping up with his workload. Not a satisfactory excuse. 7) When I contacted claims inquiring what I should do about the damage from the repairs from the day before (proving I was NOT satisfied, per the contractor's statement that I WAS) I was treated equally disrespectfully by the claims person as I was by the contractor by not showing up for our appointment in January and never returning any of my calls to reschedule. She offered nothing but a dead end. They were done. PC Richards should stand behind the bungled delivery, damage done by delivery people, delay to install of a refrigerator sold to me by the loveliest of salesmen. I have been put through hell with this.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

This review is just to warn people about the PC Richards repair policy. We had a circuit blow on our microwave and since my first phone call for customer repair, it will be a MONTH by the time my microwave is fixed. Really?? A flipping month to fix a circuit in a microwave? I've had repairs from other appliance stores that were fixed within a week or two. Never this long. It's not brain surgery. Never shopping there again, because if something goes wrong with an appliance, be ready to wait over a month for someone to come fix it!!

I head PC Richard is good but they did deal with my case was opposite. I travel all over the place along with a laptop. I bought a Laptop from PC Richard, when I opened the box it is not a Laptop, is a notebook which is too skinny and is not strong enough. They listed Notebook as Laptop. As soon as I found that I contacted them to get an RMA they stated No return on Laptop but I was stating it is not laptop it is a Notebook. I 100% know the different between laptop and Notebook. I lost hope with PC Richard. I decided to take the lost. I have no time to deal with them back and forth, Life must go on. they lost a valuable customer.

I bought a stove in April of 2015. So since it was getting near the summer months I probably didn't use the stove that much but once I started using the stove in Oct. have had nothing but trouble. The first time was just drying out apples for a wreath so it was on a low setting and the stove felt cold. Didn't realize what was going on since like I said it was a low setting 200 degrees. The real deal came Christmas Eve I was cooking a lasagna and a spiral ham in the oven and kept smelling gas. The gas was coming out but the stove wasn't igniting or it was a delay ignition. My guest were getting nervous so I turned the stove off and had to take my half cooked lasagna and ham out and warm it up plate by plate in the microwave. The total cost of that meal was probably $100. plus Christmas Eve, I was not happy. They came and repaired it. only a loose wire I was told. So last Sunday I bought a chicken and stuffed it and put it in the oven should have taken maybe 2.5 hours to cook. It was cooking then after about 2 hrs. I open the oven and its ice cold. Again my family was waiting to eat and no chicken. Had to take a 1/2 cooked chicken out of the oven and throw it away. I was so disgusted. So of course again they're coming to fix it. So another $20. down the drain never mind that what then were we suppose to eat for dinner. So again of course they're coming to fix it. Two meals wasted never mind that one was on Christmas Eve. I told them this is a lemon. Like the lemon laws for cars, they said they have no lemon laws for appliances. So how many meals am I suppose to waste never mind if I have company which was embarrassing. I think they owe me for the meals. Its a lemon simple as that. Is ashame because I have dealt with this co. since the 80's but if they can't do the right thing I am taking my business elsewhere

Review: I purchased a computer from p.c. richards in [redacted], after another computer I ordered directly from [redacted] failed to work. the monitor will not receive a signal from the tower. I purchased a similar model [redacted] from p.c. richards, as well as a monitor and that along with three other monitors failed to send a signal to the tower. all four monitors work on my current computer. the monitor from p.c. richards is currently functioning on my old computer. I was talked into getting a store card, buying a technical support package, and discounted on a security suite I said I didn't need, but I was never told about a return policy that doesn't allow you to open a product to see if it works. I called less the 24 hours after discovering this computer like the other has the same issue. I was repeatedly told I needed an adaptor, I have 4, they come with the computer, and I bought 2 as well as new cables thinking they might be the problem. they were not. the problem is the computer. thinking a compatible monitor might be an issue I agreed to buy a monitor from your store at the employee discount price, aprox. $20 off. this monitor doesn't work on the computer I purchased, nor does my old [redacted] monitor, a brand new [redacted] monitor,and a brand new [redacted] monitor. all 4 work on the old computer i'm trying to replace. I called again to get my money back, and i'm obviously supposed to repackage the product, bring 4 monitors, and drive for the third time to the store for someone there to determine the product is useless, and suffering from the same flaws as the [redacted] I ordered directly from the company, which is also being returned. if the tech people at your store find an issue they will give me my money back or replace the product. well there's a major issue and requiring me to move half a computer store worth of equipment to the place of purchase to prove a point. I was offered service to come to my house, but I don't have the time to wait around. all you store carries is [redacted] and I don't want another computer from them, so you have nothing to offer. I wish to be refunded the $1063.46, which includes the computer purchase price, the service package price, and the technical support price.

I am forwarding a copy of this letter to several local t.v. stations that handle situations like this.

sincerely,

[redacted]Desired Settlement: full refund of my purchase price plus the ad-ons.

Business

Response:

Our company policy does not permit refunds on computers. I suggest that since the customer has technical suppoort that they find the time to have someone come and check everything out to see what the issues are.

Business

Response:

Not a problem. Complaint should be kept open until customer receives a response from the District Manager since he is the only one that can authorize a refund of the computer in question. I suggest that the customer contact the store again so that they can get the District Manager to reply to this complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

as of november [redacted], 1013, pc richard and son has given me a full refund. thank you for your help.

sincerely,

Review: I emailed the following to PC Richard and have not received a response, - Hello, I am writing to tell you about our great disappointment with PC Richards warranty service. In the spring of 2011 we purchased a Samsung refrigerator from the Bridgewater N.J. store. We had happily purchased many of our home appliances and electronics from this store and were always offered PC Richards extended warranty. This time the manager convinced us it would be a good idea & we purchased it. During the course of the last 3 years we have used the warranty many times; the first refrigerator came dented & door was replaced. Subsequently many manufacturing flaws came to light & were remedied under the warranty, plastic surrounding door handles broke repeatedly, ice & water dispenser replaced, doors replaced. Eventually the refrigerator was replaced with a new one but arrived broken and we had to wait for a third refrigerator. At some point the warranty service gave us the option of picking out an entirely different refrigerator to replace this LEMON. Unfortunately we opted to stay with Samsung. Now here is the problem, when the manager at the time of the original purchase sold us the extended 10 year warranty he told us it covered EVERYTHING which could break and if the item gave us too much trouble it would be replaced. We had him repeat the details to make sure we understood and asked who decided when it should be replaced. He said, "Don't worry PC Richards takes care of its customers". Well after replacing numerous parts numerous times, replacing the refrigerator and offering us a different make & model PC Richards warranty service has washed its hands of us. When I asked to speak to a manager this time, Marta called me back and immediately was rude and combative. She said the warranty does not cover fixing or replacing the refrigerator and anything which was done in the past was done as a courtesy. I then spoke to the manager at the store, Lorenzo, and although he was polite & understanding, he told us he had no control over the warranty department and only sold warranties. We purchased the warranty in good faith, believing what the manager told us. My wife and I believe we should be given the option again of choosing a new make & model refrigerator since this Samsung keeps breaking and usually in the same areas. It should be considered a lemon. We are retired and my wife spends time on the internet and could not find emails for the top executives of PC Richards. This company does not appear to be very transparent. Right now we were told the refrigerator would once again be fixed as "a one time courtesy", what happened to our 10 year warranty? Please restore our faith in PC Richards by replacing this lemon with a new make & model of our choosing. My wife can't wait to hit the social media to describe how PC Richards has handled this situation, hopefully to everyones satisfaction. Thank you for your time and effort. Sincerely, [redacted]Desired Settlement: Replacement refrigerator of my choosing which would fulfill the warranty as explained to me.

Business

Response:

Customer posted the same complaint on Facebook and it will be addressed by [redacted]. She will be in touch with the customer today to resolve this issue. Customer can also reach out to her at [redacted]

?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I want to add that [redacted] is very polite and outstanding and my faith in PC Richards has been restored. PC Richards has more than satisfactorily resolved this issue. I highly recommend this store.

Sincerely,

Review: I purchased a General Electric slide in electric range, Model JS750DFWW on 2.**.2014. The new range was installed on 2.**.2014 against code and safety warning. When I questioned the installer about these, he proclaimed that he is the best installer P.C. Richard & Son has, in this area and that he has always installed ranges exactly the same as mine, without the Anti-Tip Bracket (in fact, he removed and discarded the existing one) and with only one support front leg, sitting less than 1/8" on top of a cut out in a tile, specifically made for these supports. The right front support leg was not touching the floor and neither were both of the back supports. In addition, the back of the stove, was approximately 1/2" above the counter.I went to the store, to make arrangements for a proper installation, explaining the issues. An [redacted] actually walked away, in the middle of the conversation, claiming that it was impossible to install a range as I was describing the way mine was. However, the salesman I purchased the range from, based on his 'guarantee' that since the new range was same brand and style as my old one, there will not be any issues and the range will fit exactly, was sent to my home to take photos of the install issues and clear violations of safety. A re-install date was set up.The same installer was sent to my home to make corrections. By this time, 7 days after the initial install, the left front leg has slipped off the tile and thus the stove had somewhat settled and shifted. This time, the installer removed the two front support/adjustment legs, rather than employing them as they are meant to serve and proclaimed the Anti-Tip bracket is not necessary and refused to do anything further.As of today, the stove does not have the Anti-Tip bracket, no front support/adjustment legs and the back legs are up in the air. The entire stove is supported by less than 1/2" by the counter top on the left and right side only.Desired Settlement: If P.C. Richard & Son is not capable of providing a safe and up to code installation of the new stove, I want them to remove it and refund the purchase price, including Extended 10year Protection Plan.Also, I would urge Revdex.com to investigate, just how many consumers are dealing with a potentially dangerous stove installation, simply because an installer 'knows better' and clearly this practice is approved by P.C. Richard & Son.

Business

Response:

We are contacting customer to arrange a convenient time for our installers to come and install the anti-tip bracket and resolve any other open issues the customer has. We will satisfy her.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As promised in the Business Response, the [redacted], [redacted] has not called or contacted me in any way, 'by tomorrow', which would have been by 4.**.2014. I therefore phoned [redacted] today, only to find out that he is on vacation (from 4.**.2014, until 4.**.2014). I then spoke with [redacted], at P.C. Richard & Son, Corp., who informed me that there has been a 're-install' of my stove scheduled for next Tuesday, 4.**.2014. She could not tell me by whom, when I inquired.

She could also not find out whether a different installer, who does adhere to safety and regulations was assigned the job this time.

As Revdex.com instructions note to respond within 6 days of receiving the Business Response, this note is only for information purposes.

I will follow up with my final response, on 4.**.2014, whether the stove has been installed properly and with adherence to safety regulations.

Thank you for your attention to this matter in the meantime,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Confirmed for Tuesday, May [redacted] with installers to disconnect.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Hello [redacted]!

Thank you for your follow up. Yes, they were here early this morning to remove the stove. However, I just spoke with the local store, who was supposed to issue a credit (reverse the charge on my credit card) today. They have not been able to thus far, because they do not have the paperwork from the installer who removed the stove.

Also, the local store was not aware of the discrepancy in the amount to be refunded, as agreed by P.C. Richard & Son headquarters in New York, via one of the exchanges through your office. Total refund should be $1929.75.

They promised to verify the discrepancy and said may be able to finalize this within two days or so. They and I agreed that I will call them this Friday, May **,2014, to verify that a full refund has been processed and the charges reversed directly to my credit card used for the original purchase.

I will e-mail you on Friday, as soon as I speak with them.

Thank you again,

Sincerely,

Review: On Sunday April **, 2015, at the PC Richards (PCR) store, [redacted] location, I purchased a new [redacted] Ventless Dryer (Model WDT40, Serial # [redacted]), and a matching [redacted] Washing Machine (Serial # [redacted]), along with a 10 year warranty plan.

On Tuesday April **, 2015, PCR installation crew installed new washer & dryer. Initially the installation crew removed our existing [redacted] washer/dryer units (that we had for 10 years). Then the installation crew replaced the existing dryer venting exhaust unit attached to the inner and outside wall of the house. However when they installed the dryer on top of the washer and then attempted to connect the dryer unit to the new exhaust vent, everyone learned that the dryer unit purchased was a "ventless" self-contained unit (not even the salesperson knowing that such a device existed upon purchase).

That night I did my first load of laundry, and after I transferred wet laundry to the dryer and started the dryer cycle, water began to stream/drip/pour down from stacked dryer onto stacking unit/slide-out shelf tray, onto base unit washing machine. This continued with a few more repeated uses of the dryer. In addition the Check Drain light on the dryer unit would light up.

I followed the instruction manual to try to eliminate the "Check Drain" issue, but the problems continued with each use of the dryer.

I called PCR customer service to complain, and seek a remedy, and a few days later PCR sent a second installation crew to check the first crews' work. The 2nd crew said the first crew installed the units correctly and could not find an issue, and said we should continue to use the units. And the dryer continued to expel water onto the units below it and onto the floor.

Further complaints to PCR customer service led to a local [redacted] authorized service repairman to visit and inspect the units.

On Saturday May **, 2015, after explaining the problems to the [redacted] service man, he proceeded to remove the "Heat Exchanger" unit, turned on the dryer, poured water into the dryer unit, and watched as water dripped down from the unit onto the shelf and washer below that. He removed the shelf unit and repeated pouring water into the empty heat exchanger cavity and watched as water poured down from under the dryer and onto the washer unit and onto the floor.

The service man tried to rebalance the dryer on top of the washer saying that it was not level (thus allowing water to drip/pour from the dryer). In the meantime, the repairman said that PCR should replace the shelf unit as it was warped and damaged by exposure to the water.

When the service man had the units balanced he ran more water into the unit and nothing spilled out. So he put the heat exchanger back in place, said it was fixed and that we could use the dryer again. Then he went to his truck to go to another appointment.

Almost immediately upon using the dryer, with a new load of wet laundry, the dryer began to expel water onto everything below it. I caught the service man before he could drive away and told him it was still having the same problem and that the Check Drain light was on again. The service man said we should continue to use the dryer and call his company (Peak Appliance) on Monday May **, 2015, to update him on how it was performing.

I immediately called PCR customer service again, explained, and the PCR rep said they would call Peak Appliance & [redacted]. When PCR hung up on me, I called [redacted] directly, and explained, and the [redacted] rep told me that Peak notified them that the dryer needed a new pump to replace the existing pump.

So my main complaint is that since the dryer unit is brand new, why should it already need to have parts replaced? Shouldn't PCR and/or [redacted] replace the entire dryer unit with a unit that works, and one that is installed properly? (Yes, I purchased a 10 year warranty, but it makes no sense that the brand new unit purchased should need repairs immediately after installation.)

My second complaint is that all the water that has leaked out of the dryer has poured down onto the shelf unit (damaging that and requiring it to need replacing), and that the water is also pouring down onto the washer unit beneath both units.

While the washer tub is waterproof and meant to keep water inside the drum, there is no reason to believe that the washing machine body itself is water-tight. So any water that dripped/flowed onto the washer could have gotten inside the unit and have made contact with the inner workings (electrical/mechanical) of the washer and could lead to a breakdown/repairs much sooner than it would have required if the washer had remained unviolated.

We filed a report with [redacted] via Certified Mail, Return Receipt Requested (directed to BSH Home Appliances Corporation, Attn. [redacted] (###-###-####), [redacted]. Tel.: ###-###-####, Fax: ###-###-####.) explaining much the same thing explained here, and requesting the same remedy(ies).

At present a PCR customer representative has told us that [redacted] will only authorize a replacement of the dryer pump unit.Desired Settlement: Reasonably, I seek to have the entire dryer (presumably defective) & washer (presumably damaged by water) units replaced (as well as the water-damaged slide out shelf unit), or in the extreme, a full refund authorized for all units.

In the event an exchange is authorized, I would also request that the replacement dryer be a "vented exhaust" model, instead of the ventless model originally received.

Business

Response:

Tell us why here...This customer should contact us at ###-###-#### and speak with [redacted] as he is one of our supervisors and he has appealed to [redacted] for the replacements that this customer is asking for. Bear in mind that this customer is currently under the manufacturers warranty and that we have to abide with the decision that they make regarding this matter. [redacted] is awaiting a response from [redacted] at this time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# 10682361, and have determined that my complaint has NOT been resolved because:

I do not accept PC Richards (PCR) reply.There have been previous conversations with [redacted] on the telephone and in person and in front of me and my family. I / we were told by PCR store management that "they should take it back". If [redacted] does not have the authority to fix this, we need someone at PCR with the authority to fix this, or we need the Revdex.com (Revdex.com) to highlight this issue with management at PCR and in the public eye.I am an 82 year old woman whose family are regular customers. (Within a week of my purchasing this washer / dryer, my son purchased a $1,200.00 flat screen TV and TV stand from PCR - Bellmore.) I purchased a $3,000.00 washer / dryer combo from PCR, not from [redacted]. The dryer never worked properly from the day it was installed in April. It has been two months with no resolution. This matter needs to be resolved.This is not a minor problem that will "go away". PCR needs to step up, be responsible, fix this situation by replacing the "brand new merchandise", and let everyone move on. This is not the way to treat a customer, and not a way for PCR to garner "customer satisfaction". The PCR sales person ([redacted]) sold me the incorrect "ventless" dryer, replacing my "vented" dryer. PCR "owns" this problem. PCR carries [redacted] products and so PCR should be standing up for us and demanding a replacement or credit. PCR needs to tell [redacted] they need to take the machines back and make this right.To say we are at the mercy of [redacted] is incorrect. If PCR stands up for us, their client, this could / would / should be resolved very quickly. To say it is up to [redacted] is "passing the buck". My payments are being made to PCR, not [redacted]. PCR should withhold payment to [redacted] for the faulty / damaged units. PCR is a LARGE company. I would imagine that if they raised their voice with [redacted], then the replacements would be authorized. I want what I paid for: new machines, including a "vented" dryer, and a replacement slide out board, and not "water damaged" machines, or a "quick fix" replacement pump. I contacted the Revdex.com because it is a legitimate service for consumers that are not being properly treated.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...Customer has been issued a store credit to reselect. They can now go to the store where their purchase was made and reselect new products. If the products that they reselect cost more than the credit that has been issued they will be responsible to pay the difference. They should deal with the store manager and have him look at the information and return authorizations on invoice [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,