P.C. Richard & Son Inc.

Review: Frigidadare seal will not keep refridgearator closed. Freezer also Seal is loose needs replacing. I made an appointment on July ** 2015. A phone call to confirm came. It said someone would call by 9:39. At 11:30 I called. Serviceman called me said he could come by 3 said he was sick with fever. I. XCL him saying if he was sick no go. I rested for July ** at 9am I call am told between 1pm & 4 pm. It is 8:30 pm & someone named Carlos?? Cancels at 4:10 they called said could I do another day. Carlos is condescending not allowed in my home fridge is a Health Hazard. Is speed taped for now. All. Unacceptable. I cannot block another day at work. Cannot buy food and cannot reach anyone. Pic Richard does Not care. I purchased a contract for this. Would like to be contacted by a manager. Do Not want Carlos in my home.Desired Settlement: I would like to be contacted by a Manager. And. My refridgearator needs repair before someone gets sick .

Business

Response:

Tell us why here...Customer is scheduled for service on 8/**/15 with parts needed to complete this repair. They can contact our appliance service manager at [redacted] if they want to discuss the no shows with Carlos or other issues regarding this repair. He also may be able to schedule them for a sooner appointment if the customer wants one.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Thank you for your help. I am hopeful that this can be fixed on Aug **. Pc Richards must talk and train their employees especially in customer interactions . No one from PC Richards ever apologized except Ana. Case should not be closed until repair complete. Many thanks. [redacted]

Review: I had purchased a double oven from PC Richards on 10/*/2015, when it was delivered it worked great till I needed to program the oven for Sabbath mode (Jewish orthodox holiday every Friday Night). the manual to the product clearly states the default setting is 300 degrees on the Sabbath mode and it would only warm up to 180 degrees (you cant warm food from the fridge) with that temperature. I called pc Richards and they told me to call the manufacturer, so I did, waited 3 weeks for a service tech who told me that there's nothing to do! he said back office says they can't change the temperature even though the manual clearly states you can adjust the temp. I have called the local PC Richards store more then 30 times and they are giving me the go around! I have spent $5,000 for an oven that is not working properly!Desired Settlement: I want somebody to come pick up the oven unit and replace it with a BOSCH HBLP651UC

Business

Response:

Tell us why here...This customer should contact the District Manager for that store at [redacted] to see if he is able to assist them in this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have sent an email to your divisional guy with no email or call back

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...We have stepped up to the plate for this customer and made Bosch give us a return authorization for this product based on the incorrect information that is in their use and care manual for this model. Looks like the customer has been made aware of this as an exchange has been written and the Thermadore model is being exchanged for a new Bosch model.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: hi I have got a brand new fridge GE GSHF3KGXBB in jersey city from pc richards on 8/**/09 I have also got an pcr extended service plan for 5 years my mistake was when I have got that fridge the salesperson put down as delivery adress as [redacted] but I live at [redacted] I told the salesperson right there that I live in bayonne not jersey city and he told me just keep this recipt and I will change in computer . never did change anything . when they delivered fridge it went to jersey city so I had to wait extra time for delivery that day now my fridge is broken I had a service person come out about 2 months ago to fix it and they went to jersey city adress but the guy I spoke with very understanding and polite and told me what he would be to me in 10 min and he did now last week I had same proble with it and I made another service appointment for today I get a phone call from service guy tells me he is ringing door bell and noone is answering I asked him if he is at right adress and he told me [redacted] I told him its bayoone not jersey city he said he can come now I have to call service again I spent whole morning on the phone with pc richards service name [redacted] and they still dont have no answer meanwhile my fridge is broken it makes terrible knocking noise and I cant work because I have to wait for service to comeoutDesired Settlement: please fix adress and possibly new fridge

Business

Response:

The correct address is in the comments on the customers invoice but that is not good enough so I will correct the address on the front of the invoice so that we now show the Bayonne address. The other issue is because G.E. services their own products so if we do not send them the correct information they would not know where to go. This will not happen in the future once I change the ship to address on the invoice which I will do immediately.

Review: On April [redacted] 2013 I had a 70 inch TV delivered to my home. My salesperson in the [redacted] store told me that the old TV would be removed at no cost. (Also bought at PC Richards) I advised the salesperson that the TV to be removed was a large projection TV, 65 inches. Once the delivery men arrived they didn’t even knock at the door, they abruptly removed the TV from the truck and started walking to the house, I walked outside and introduced myself and received no response. It was obvious that they were having a bad day. The larger of the 2 men came into my home smoking. I made them aware that they would be taking the old TV and that the prior delivery men had brought the projection TV into the house in 2 parts. They ignored me and started to fight about what to do. Within seconds the smaller of the 2 men was at the bottom of the stairs and the larger of the two pushed the TV down the stairs, just pushed it. It was like a movie. The TV fell on its side, bending my railing and damaging my wall. Once the 250 lb TV wedged itself into the wall, I became obvious that the delivery mans life at the bottom of the stairs would be spared. My wife started to get very, very upset. They ignored us, righted the TV and continued to damage my home with its removal. I am 49 years of age, and this is my first complaint to the Revdex.com. I have spent Tens of Thousands of dollars at PC Richards, but will do my best to avoid them in the future. A PC RICHARDS TRUCK came to my home; it was clearly marked on the side of the truck. After the damage to my property, I called PC Richards and was referred to a manager from a "delivery company" who came to inspect the damage; he did so and acknowledged the damage. This “manager” told me to get an estimate. I did so and contacted PC Richards 3 more times to no avail and no resolve. I paid $850 dollars out of pocket for repair and my railing is still damaged. I think it unfortunate that PC Richards seems to care less about me, the consumer that keeps them in business. My next step will be to sue. I could not be more disgusted. There are certain companies that have held themselves to a higher standard over the years; obviously PC Richards is no longer that company. Yours truly, [redacted]Desired Settlement: Apology and refund of out of pocket.

Business

Response:

Looks like the damage claim is being handled by the head of our installation department. I suggest the customer contact him at [redacted] or call him at ###-###-#### to follow up and to see what is happening with their claim.

Review: I purchased a 32" flate Toshiba in 2011. The item was listed for $500.00, but I waited for it to go on sale for $300.00.After twenty four (24) months, the TV died. I contacted PC Richard and they told me to bring it in for examination at a cost of $25.00. They examined the TV and said it would take another $200.00+ to repair.I feel that a $500.00 television should last more than twenty-four (24) months. My current TV is over thirty (30) years old and has never needed to be repaired. The picture I get is super clear.I strongly feel that a $500.00 TV should last more than twenty-four (24) months, and the warranty should be disregarded.Desired Settlement: I would like to have the TV repaired or replaced at no cost to me.

Business

Response:

I can appreciate this customers position but we do not manufacture these products and their manufacturers warrant ran out in August of 2012 and they do not have an extended warranty with us. If they contact our service manager at [redacted] perhaps he acn reduce the cost of the repair for them.

Review: My refrigerator needs repairs. I have had 3 separate appointments scheduled to have the repairs corrected. After the first 2 scheduled appointments the repairs were not done. I was told that parts had to be ordered. According to PC Richards, the parts were ordered after the first scheduled appointment. So I assumed at the 2nd scheduled appointment, that the repairs would be done. Only to be told again, that the same parts had to be ordered. I scheduled a 3rd appointment with a specific request that the repair person arrive after 3:00 pm due to my work schedule. At this point I have already lost 2 days pay from my employer. PC Richard agreed to accommodate my time request. I received a call regarding the 3rd appointment and was told they would arrive at 7:30 am the following morning, not after 3:00 pm. My refrigerator is still not fixed. Please helpDesired Settlement: Please fix my refrigerator.

Business

Response:

Tell us why here...Parts needed have arrive and if the customer calls us at ###-###-#### a telephone representative will be able to schedule an appointment to have them installed. If a specific time is required the customer should ask to speak with a supervisor to see if they can accomodate their request. We also service on Saturdays in the event that the customer does not want to take a day off from work. A supervisor should not have a problem scheduling an after 3pm service call for them.

Review: I bought a stove on sept * 2015 we hook it up and the stove was not working right very bad smell we had a repair guy come look at it told us two to three day for the party now I found out after many phone calls that the part is comiming from China on a boat never told me this when I got the store know we have no store for my apt that we have people living in the part was order on dec ** 2015 I want a new store or my money back the store always kill us with the smell they told us we can not get a new store please try to hep me thank youDesired Settlement: The stove is now all black can't get it off I want a new stove or my money back on my credit card thank you

Business

Response:

Tell us why here...Customer can contact the store where their purchase was made as we have issued them a credit so that they can return this range and use that credit to get a new range.

Review: I purchased a samsung refridgerator and it was dented during delivery. Delivery service informed me that someone would call me. No one called. I called customer care 2x and never received any resolution. The store offered me $100 credit, but I refused. I do not want money, I want the dents repaired or the item replaced as the side is the one that I, and visitors, can see. In addition, I purchased a 10 year warranty for almost $290 and I'm being told that can't even help. So what was the purpose of buying your warranty? My invoice number is: [redacted]Desired Settlement: see above

Business

Response:

Tell us why here...If the refrigerator was delivered damaged the only 2 choices are to accept a damage allowance or to have the store exchange the refrigerator in question for a new one because dents on a refrigerator are not able to be repaired. We suggest that the customer contact the store manager at the store where his purchase was made and either have him offer a reqsonable damage allowance or exhange the refrigerator in question.r

I BUY REFRIGERATOR MODEL FFTH1821QS0 ON 03/**/2015, I HAVE FOR ONLY 3 DAYS AND IS LEAKING WATER INSIDE,VERY DISAPPOINTED

Terrible customer service..does not call back. Promises to return phone calls that never come. Does not stand behind their service. I would never buy from them again

Review: On July [redacted] I purchased a Frigidaire Washer/Dryer Combo (Model FFLE2022MW). The purchase price on my receipt is $1,149.98. During the sale I asked my salesman, [redacted], if there was anything else he could do with the price. He said that hed speak with his manager to see if he could take the $129.99 charge for the 3 year extended service protection plan off the selling price. When he got back and said he would be able to do that for me and I was satisfied with that decision. Well, when I got home I took a look at my receipt and the credit was never applied. I called [redacted] back immediately and told him what happened. He said that he was fixing it and he even repeated the amount back to me of what the receipt should have read for the selling price - $1,019.99. I asked if I could stop by and pick up a new receipt and he said that it wouldnt be necessary. Two days ago I received my first statement from the financing company and low and behold, they only credited me for $53.30. Where that amount came from, God only knows?? I called [redacted] at least 3 times already regarding this issue, but he hasnt had the courtesy to call me back. I also spoke with two managers there, [redacted] and [redacted], and they were of no help either. [redacted] did say that when [redacted] came back into the store (from wherever he was I dont know) theyd both give me a call back. Well that was last night and I havent heard a thing. I called [redacted] again this morning and Im still waiting.I find this to be inexcusable customer service and because of this instance I will never do business with P. C. Richard & Sons again. And Im starting to think that somethings not right if theyre not willing to call me back to settle this.Desired Settlement: Refund of $76.49 + tax applied to my bill.

Business

Response:

I do see that refund of $53.50 on this customers invoice but I also see an extended warranty for $129.99 on their invoice. If they do not want that contract I can refund that amount for them. Otherwise, they will have to contact the store if other arrangements were made to price adjust the sale price of the merchandise. It actually does not state why they refunded the $53.50 so far as the price they paid for the merchandise was not afected by that refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

July **, 2013

Didn’t they read my letter – I have tried contacting the store 4 times now and haven’t had a response.

I was told that they were going to take the $129.99 OFF the sale price as an additional reduction, but that never happened! I only received an adjustment of $53.50.

What is so difficult to understand is beyond me. Someone from the corporate office has to contact these people and resolve this matter.

I’m not calling the store directly and I’d appreciate someone from your customer service office contact me at ###-###-#### asap.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

According to the notes on this customers invoice, [redacted] (the store manager) has reinstated the customers contract and also issued the refund that she wanted. If that is not the case, I suggest that she contact [redacted] at our [redacted] store to straighten everything out. He did all of this on 8/*/13 in writing to her according to his notes. So, she should now have a valid contract and her refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I brought a Freezer from PC.Richard ([redacted]) Frigidaire 5.0 chest freezer (model # FFFCO5M1QW) In June of 2014 ..In July of 2014 it STOP, DIE, QUIT working..... Call PC Richard to repair it, They said they can't repair and will give me Store credit. ... I didn't want a credit but want my money back because I only had the freezer for 1 month .... And PC Richard doesn't sell another Freezer in this size and I don't want to buy the same freezer. I open a PC Richard Credit and put the freezer on it ..I made my 1st payment on time... I also ask for the food cost that I'm losing PC Richard told me to call Frigidaire.... Frigidaire said they are just a distributor and they DO NOT DEAL WITH THE PUBIC ...( means you can not buy or service though Frigidaire, The store of purchase is RESPONSIBLE even under MANUFACTURERS WARRANTY.)

Please help me to resolve this issue ...I just want my money back not a store credit ...I NEED A FREEZER NOT STORE CREDIT

Business

Response:

We do not sell products on a trial basis. If the freezer in question needs to be repaired, we can do that or if the customer does not want a repair, we can issue them a credit to exchange it for a new one or they can reselect a different make and model with that credit. A refund is not an option at this time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

PC Richard told me they CAN NOT FIX THE FREEZER ... And this is the only freezer in this size they have which I do not want.....I went to the store today to try to resolve the problem there ... ( In Store) They could order a different one but it could take more then 7days ..... And I still have a food cost issue...

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The quickest resolve to this customers issue would be just to exchange the bad freezer that he now has with a brand new one of the same model at no additional cost to the customer and that would resolve the food issue right away. A pick up and refund of the one that he currently has is not an option at this time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Thank you PC Richard's ([redacted]) for the quick service you did ..( Better then the main office in Farmingdale,NY) A new Freezer with Deliver and the old one pick up ... Thank you again

Review: On Thursday July **, 2014 our GE Porfile Refrigerator was reading in the 44o range for both freezer and refrigerator. We have a 10 year warranty, the appliance is less than 2 years old. They would not give us an appointment until August **, 2014. Tweleve days! In the middle of summer. After 3 phone calls to P.C. Richards and [redacted] They will not come any sooner, but we can schedule with ** for service charge. We want this complaint to be against ** also, as they were no help at all in resolving ths issue. No one can be expected to be without a refgerator/freezer for 12 days. Who is going to pay for our spoiled food.Desired Settlement: We would like some one out to fiix our appliance much sooner the 12 days with NO expence to us! We would like an appology, also. We want to be reimbursed for any lost food.

Business

Response:

Cutomer has been scheduled for service on Friday, August [redacted] and they are not responsible for any charges regarding this service call. We do apologize for this incident but unfortunately G.E. only services their own products and often times are not very accomodating regarding scheduling and unless one of our supervisors speaks with one of their supervisors to get sooner dates they will not accomodate. As far as food loss, we have up to $100.00 food loss coverage under our contract so if the customer submits a food loss claim to [redacted], we can reimburse them up to the $100.00 limit.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had a very old washing machine which stopped working on March **, 2015. I needed to purchase a new one and had decided after visiting a few stores to purchase one on April *, 2015 at P.C. R[redacted] and Son's [redacted] location since I have purchased other items for my home from P.C. R[redacted]'s in the past. The washing machine I purchased was the LG WT1101C model which came highly recommended by the sales clerk and I did do some research prior to and this washing machine was touted as being very thorough with cleaning everyday garments and normal bedding items. I asked the sales associate if there were any drawbacks or limitations with the washer and was only told about the use of special detergent and asides from that nothing. I also asked if there were any negative feedback received about this washer and was told nothing. I purchased the washer along with the matching dryer, and these items were delivered on April **, 2015. I noticed after a few washings how my clothes did not smell as clean and how they were extremely wrinkled. After a few weeks, I decided to wash a washable raincoat which did not come out well and when I called the manufacturer, I was told that the machine cannot wash items other than regular clothing and cannot wash any waterproof items? I thought that was highly significant issue considering most people in the northeast wear these items. To resolve the washing issues, I tried different settings on the machine and still received the same results. When I returned to the P.C. R[redacted]s where I purchased the washer to inform about my issues which of course was past the 30 day time frame by 13 days, I was told sorry we can't do anything for you and was abruptly dismissed. I decided to write a certified letter to the President of the company which was received on June **, 2015 to see if it was at all possible for me to exchange the machine for another make and model in which I would pay more to do so and received no response by letter, phone or email, all of which were listed in my June [redacted] letter which spoke volumes. I have now had this machine for 4 months and have had to resort to washing items by hand to get them clean since this machine is absolutely horrible and useless.Desired Settlement: As stated in my June **, 2015 letter to the President of the Company, all I want to do is exchange the washing machine for another brand model that would clean better and wash my waterproof items.

Business

Response:

Tell us why here...To the best of my knowledge, there are not any washing machines that will clean waterproof garments. As for the letter sent to our president in June, it is very unusual that they would not have received any response since all letters received are assigved to someone to answer. This customer should re send a copy of that letter to [redacted] as she is the executive assistant to Gregg R[redacted], to see if she can assist them in any way regarding this issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The response is telling me to re-send a copy of my letter via email to the President's executive assistant to see if she can resolve the issue which is not resolving the issue. As requested in the business response, I sent an email to the executive assistant at [redacted] today, Thursday, September **, 2015. Below please find a copy of the email sent.Dear [redacted],I submitted a complaint to the Revdex.com ("Revdex.com") on September *, 2015 regarding a washing machine I purchased back in April of this year and a response was sent to me today, September 10, 2015 from P.C. R[redacted] via the Revdex.com email response. The response stated that I should re-send you a copy of my letter previously sent to the attention of Mr. Gregg R[redacted] back on June [redacted] 2015 (please see attached along with a photo of what I have been experiencing when washing clothing). The response also stated:I should have received a response from P.C. R[redacted]'s corporate department which I did not, hence why I submitted a complaint to the Revdex.com; and To their knowledge, there are no HE washing machines available on the market that handles waterproof clothing which is incorrect. There is one in which P.C. R[redacted] currently sells.All I want is a quick resolution to this issue and as stated in my letter and please advise.Regards,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...[redacted] will contact the customer as soon as she receives the e mail.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order for [redacted] inches Vizio HDTV on December [redacted]. My order number is [redacted].

I received the TV on Friday, December 13, but after opening it, realized it was much bigger than I expected, and was in fact too big for my bedroom.

I packed the TV back up and contacted PC Richard on Monday, December 16 to request a return. I was however told I could not receive a return because the TV, which cost $699.00, was over 50 inches.

I am highly upset. Why? Because on the link to the product page for the TV, there is ZERO mention that this sale would be final, or there would be no refunds offered.

I'm even willing to cover the shipping costs to my home since I received free shipping in other to return this TV. I was also willing to exchange it for a smaller 50" model of the same brand (Vizio). They however do not carry it.

I find it highly unethical that a company of this size and magnitude would not offer a return on such a high priced item. Even more unethical that they wouldn't indicate on the product page (link is below) that this sale was final.

I am writing because I still want to return this TV for a refund. I will be shipping it back on my own cost. I am also willing to cover the cost for the shipment to my home.

[redacted]Desired Settlement: I would like to ship back the TV (while the box has been open, it's still in new condition) back to PC Richard.

And be issued a full refund minus the cost to ship it to me (this will be verified through the shipping company).

Business

Response:

Please contact our Internet Sales manager at [redacted] and he will be able to assist you in getting this matter resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The business (PC Richard) instructed me to contact a sales person via email. I first emailed this person 3 days ago and did not get a response back. I sent them another email 48 hours later and still no response. All they have done is waste my time. Thank you.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As per the notes on our system from [redacted] on the customers invoice [redacted], we are accepting the TV in question back and he will be issuing a refund.

Review: I purchase Washer and dryer 8//2013

Tech came to above address from 1 st week in July tech [redacted] he wrote a ticket that both units are bad he had to order parts for washer and dryer [redacted] came here 2 nd time he put parts in the unit as soon as he left units does not work I call him immediately he does not answer phone I call several times executives at pc Richard [redacted] 10 e mails send to [redacted] no answer in call executive asking to speak to [redacted] they refuse to put him on the phone I'm sure if he knew the problem he was going to take care of it I call leave messages for executive they do not call back I'm a [redacted] person to be without a washer and dryer for over. A. On th I have picture to show you all clothes and the units and I also have the parts here that they changeDesired Settlement: I need to get new unit I'm having problems with this units

Business

Response:

Service has been performed and parts needed to repair the dryer have been expedited. Dryer is under our contract and unless it is deemed unrepairable by our tec (which is not the case), it must be serviced.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Tech from PC Richards came his name [redacted] he had to call whirlpool [redacted] to find out what the codes F 3 AND E 5 means [redacted] told jim the thermostat is shot they going to order me thermostat Tech from PC Richard was here saturday july ** and replace thermostat for dryer because clothes were not drying tech name [redacted] this is going on over a month they giving me run around im a [redacted] lady I have to go out to wash and dry clothes tech that came here [redacted] replaced the thermostat and other parts I send over 15 emails to [redacted] His the [redacted] of Service

I call [redacted] for PC Richard so many times he only call me once I call him again this morning at 10,00am I was so upset I was crying we got disconnected I call back [redacted] told me that [redacted] line is not working and will call me back never heard from him [redacted] very nice person very helpful was trying to calm me down I keep asking to speak to [redacted] they do not put him on the phone so I can tell him what im going through

I was treated so bad over one month going back and forth I also wrote a letter to Attorney General

this matter is not close no one calls me back I will not recommend PC RICHARD

THANKING YOU IN ADVANCE

###-###-####

PLEASE POST THIS ON THE WEB Revdex.com

DRYER GAS

Model [redacted]

Seria[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It has not been fix my clothes smell when you wash them dryer clothes is too jot or delicate do not dry machines all mess up

[redacted] pc Richard telling me I don't have warranty

[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Service calls were run on both the washer and dryer at no cost to the customer and both issues were resolved as far as we can determine. This customer did complain after that the dryer in the delicate cycle she feels is now getting too hot which is the opposite of the original complaint but we explained to her that her dryer has 9 different temperature settings that she can adjust to her liking (which she can find in the customers use and care manual). If she does not have that manual she can download it on the Whirlpool web site.

Review: we purchased a wall oven and an extended service from PC Richard. The wall oven stopped heating and I called the ###-###-#### number from our extended service protection agreement A date of Saturday September 6 between 8AM – noon was set up. We were to receive a call on our home phone a half hour prior to the service person coming over. I called the number halfway thru that morning to discover that the appointment had been changed to September **, unbeknownst to us and without our consent. Today, I am home between 8AM and noon and GE service blew me off again. I called ###-###-#### right after 12 and spoke to [redacted],.She said she would look into it and call me back. She has not.. I call ###-###-####, the PC Richard corporate office and spoke to [redacted] who advised me that an another appointment was set up had already been set up for Tuesday September ** between 8AM and noon. This was ONCE AGAIN without my knowledge or without my consent. She would not help me any further feeling that since another appointment had been set up, my problem was “FIXED”. This was not acceptable to me, so [redacted] has now passed me off to “[redacted]” a [redacted], who I could not speak too, but she said he would call me back on my home phone today to attempt to resolve this problem. I have not heard back yet from [redacted]. How can I purchase not only an appliance but an extended warranty, and be blown off not once but twice by a service person. How can PC Richard feel that just making another appointment for me, (without my knowledge I might add) resolve this inexcusable customer service.Desired Settlement: I need someone at PC Richard take responsibility for repairing my appliance. Making 2 repair appointments where no service person shows and then "fixing" it by just making a third is not acceptable. I expect PC Richards to ensure that their repair person shows up when the appointment is made. No one at PC Richard is willing to stand by their extended service agreements or ensure that my appliance will actually be repaired. This is intolerable when their advertisement says "Richard is reliable". I require a reliable person to come and repair my appliance and I require PC Richard to actually do what their extended service protection agreement says it will do which I purchased from PC Richard. I do not want a person sitting at a computer make an appointment as they do not take responsibility when the person does not show. I want a person to take responsibility to actual speak to me and set an appointment and ensure that the service person comes at that time and repairs my appliance. I have waited on 2 days between 8AM and noon and no one show. I require PC Richard to make up for my wasted time due to their poor customer service and not supplying what they promised me

Business

Response:

Customer will be contacted by [redacted] (one of our [redacted]s) who has been made aware of the problem and is contacting [redacted] dispatch to see why these calls have been cancelled. These calls were sent to [redacted] service since they prefer to service their own products but if that is the way they are handling our customers maybe the customer should ask [redacted] once he gets back to them to have our own techs run this service call.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

[redacted] did call and I set up an apt for after 1:30PM today on Wednesday, as I had to take another day off work to get my appliance repaired. I received a call at 9:20 AM this morning, it was a robo call to say I was next in line and a repair person would be at my house in half an hour!!!!!!!!! I have an email from [redacted] confirming my repair appt after 1:30 PM today, so why and how was that changed to now!!!!!!!! I don't know if the incompetence is on PC JRJichards part or **'s but the unprofessionalism the incompetence etc etc etc is inexcusable. I took the afternoon off work today and I expect a ** repair person to be at my house this afternoon to repair my appliance or PC Richard s and ** are in breach on the contract they have with me in my extended service agreement with them. Their neglect and dereliction of duties are irresponsible etc etc etc

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Sincerely,

%

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I am not accepting the solution for 2 reasons:

1) I do not wish to close this out as I will not be satisfied until my appliance is repaired or replaced, and I have received many promises and this has not happened yet. If I indeed do have a working appliance on Saturday I will be willing to close this case out.

2) I wish to inform PC Richard that their ** service person made me believe that he had fixed my appliance, it would have been beneficial to their customer that instead of pretending he had fixed it to inform me that in fact he was unable to and that other arrangements would have to be made. Considering the circumstances already surrounding this repair it was negligent on the part of the ** service person not to keep me, the customer informed. I wish to speak to someone in authority at ** and at PC Richard's to express my dissatisfaction with their policy to keep the customer in the dark, especially with the difficulties already incurred for me, their customer, with this repair. Please request from ** and from PC Richard, who I should speak to, and a phone number so I may call them. Thank you

?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

That seems to be a resonable request. The number she can call at [redacted] to esculate this problem is ###-###-#### and take option number 5. At PC Richard, she already has the number for [redacted] and as a [redacted] he is able to make any decision that is necessary to resolve any service issue.

Review: I purchased a 51" [redacted] Plasma TV with a 5 year warranty in July 2011 - I am aware that an physical damage or burn in is not covered by the warranty. Upon viewing the TV June 2015 I noticed a crack appear in the lower left hand screen. I went to PC Richards the next day and made an appointment. The service person came out June [redacted], took pictures of the TV and said that the crack could be from physical damage, even though there is no crack from the outside, and that it would not be covered. I tried following up with PC Richards to explain that the damage is not from physical damage, and was told that it was and they were not covering it.

I have looked up this issue and it is a large issue specifically with this size and model of TV, per the internet [redacted] is also aware of this issue, however, I have a contract with PC Richards not [redacted] and they are not honoring it, this crack is not from physical damage, and a quick search on the intranet will show this is a problem with this tv - which they offered a warranty on.Desired Settlement: A want either a fixed or replaced TV per the terms of the warranty.

Business

Response:

Tell us why here...As per the terms of the warranty, no screen damage of any kind is covered either under the manufacturers warranty of by our extended warranty. If this customer feels that the damage is due to the manufacturers defect, then they should contact [redacted] and have them render a second opinion from the one that was rendered by our tech.

Review: I ordered a product on their web site, specifying in-store pickup in Southampton, NY. I entered my card information in the web site and was charged the full amount. When I arrived at the store, they took my card and ran a charge again explaining when I questioned the action that it was a standard procedure and that I would not be charged twice. I was concerned, checked my charge account and found that I had been charged twice. When I complained to my credit card company, the store refused to acknowledge the error and insisted I had left that day with two of the items, which is patently false. I am currently disputing the charge with my credit card company, but the manner in which this was done suggests that this might be a routine practice of this store and other consumers should be on guard.Desired Settlement: At the minimum a refund for the charge. Better still would be an internal investigation to determine if this has happened to other customers.

Business

Response:

I suggest that this customer check their invoice [redacted] because it does show that 2 soundbars were taken from the store on 8/*/13 and that $ 1520.56 was charged to their Visa Card at that time. If that is not what it states on the invoice that this customer has in their possession, then I suggest that we will have to contact our corporate security department to see if someone at the store did something wrong.

Business

Response:

You are correct. We apologize for the error and any inconvenience that this has caused you. The Southampton store has credited $760.28 back to your Visa card. They realized their error once they took inventory of that product in their store.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought a TV from the [redacted] location on Saturday September [redacted] and asked for next day delivery. The delivery guys showed up with the TV and plugged it in so we could check that it worked, which it turned on just fine. So he left. However, the TV was still scrolling through it's initial screen settings and it was only after it had initiated that I noticed the screen burn marks right in the middle of the screen. It was originally unnoticeable because the screen wasn't fully initiated yet. I called the [redacted] location within the hour of delivery and spoke to [redacted], the [redacted] about an exchange. He said that unfortunately he was unable to send the guys back as it was past delivery times and that he would call it in the next day on Monday, and I would be receiving a call from them on Monday to confirm a pick up. After receiving no call on Monday I decided to call them. That was when it was clear that [redacted] did not call in my complaint to headquarters, nor did he even schedule a pick up or review. This is the [redacted]! I called back 3 times to schedule a pick up of the defective television and he kept putting me on hold. Originally I only wanted an exchange for a properly functioning TV. Now I just want a full refund after having revived lies from the top of the food chain. Very untrustworthy.Desired Settlement: I would like a full review of my case and for P.C Richard and Son to accept a the return on the TV and issue a full refund back to my credit card. Again, this is due to their failure to be honest about my case. Had they treated me courteously and not lied, I would have been fine with an exchange.

Business

Response:

Service is going out on 10/*/14 to inspect the TV in question and if it in fact does have burned in images we will authorize an exchange for a new TV.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I no longer wish to do business with PC Richard and Son after their initial promise to have someone come out Tuesday was not honored. This was what [redacted] the [redacted] said to me when I call him Sunday noon, within the hour that I received delivery of the TV. He in fact did not enter in my complaint that same day (Sunday) and I had to call them back again on Monday night, after waiting the entire day to reviece a call for an update.

I want to return the item for a FULL REFUND on my credit card due to poor customer service.

I have no confidence that I will receive a satisfactory TV replacement in a timely manner.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Looks like the store forgot to refund the installation charges, ($75.13). I will do that now and put a copy in the mail to this customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

thank you for helping me resolve my case. I have received the balance of my refund.

Thank you. You are making a difference and helping people get resolutions.

Best,

Sincerely,