P.C. Richard & Son Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This issue will have to be resolved between this customer and our New Jersey service [redacted].  His e mail address is [redacted] and [redacted] has also been forwarded a letter of complaint from this customer that he sent to [redacted] & [redacted]) of our...

company on 10/*/14. Unfortunately, this may  in fact be a cosmetice issue as per the original techs report which states "TV works OK. Elect is OK Frame is bent. Frame problems". So, that is basically the same report that this customer received from [redacted] but perhaps they can work something out. Our extended warranty does state that cosmetic issues or physical damages are not covered  the TV is working according to the techs report.

Tell us why here...We will give this customers information again to Mike Ward and have him respond to the customer. Vince C[redacted] is a supervisor at Viking and since the customer is under the manufacturers warranty at this time it is up to him to authorize a return authorization so that we can pass that along to the customer and once the old unit is picked up from the customer we can then send it back to Viking for a dealer credit. Without that authorization we would have to scrap that product. If Viking is not able to replace the parts needed or resolve this customers issue then it is up to them to issue an authorization to retrn that product to them since the customer is under their manufacturers warranty at this time. Perhaps this customer should contact Viking directly at ###-###-#### and see what progress they have made with Vince C[redacted] regarding getting getting this issued resolved.

A supervisor has been given all the information regarding this matter and he will be contacting this customer before the end of the day. The supervisor is [redacted] and he can be reached at ###-###-#### if the customer does not hear from him by this afternoon. A telephone representative will...

transfer them to [redacted].

Tell us why here...We have placed a return authorization on this customers invoice [redacted] so that they can exchange the refrigerator for a new one or if they prefer they can take a damage allowance and keep the one they have as is. We do not order new doors because they take 10 to 12 weeks to get...

and more often than not are received in worse condition than the ones that we are looking to replace. Customer can contact the store and all the information they need will be noted on their invoice.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:PC Richards does not show any urgency  in my situation being in a house for about almost one week without a refrigerator. Today 1/**/17  the day that actually the technician suppose to come they give me a time frame between 10am-5pm , when actually I have two different dortors apppointment with my children, different location , different time frame. PC Richards did deliver that refrigerator and install it and in addition I do have an extended service warranty with PCRichards invoice#[redacted]. They just want to pass the buck. I would like PC Richard to do more starting with Compensation for the inconvenience, new Refrigerator, and reimbursement for my groceries.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been...

resolved because:

The problem was not resolved. I can't accept the resolution. They had been to my house six times they say they fixed it and the next day the same problem happens I have to set up one more appointments.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Tell us why here...This customer should call us att ###-###-#### and have the telephone representative get a supervisor to speak with her. Have them refer to invoice [redacted] and based on what we have already spent in repairs the supervisor may authorize an exchange. They will check with the last...

tech that was there to see if he received a case number from tech line as well. If an exchange is authorized, the remainder of the customers extended warranty will be satisfied by that exchange.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I did not schedule service for June **.  That is a fiction.  Since May ** I have called several times, and since the first day I attempted to get a COI, after having twice sent a sample acord form to PC Richard. I have had to reschedule service four times because I did not receive a COI.  I called today and was told that a manager or supervisor would call me back before 5 PM and I did not receive a  call or email.  In the past service from PC Richard was acceptable, which is why I bought a  service contract. The unresponsive service since May ** is wholly unacceptable.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...I HAVE PLACED A RETURN AUTHORIZATION ON THIS CUSTOMERS INVOICE [redacted] SO THAT THEY NOW CAN CONTACT THE STORE MANAGER AT THE STORE WHERE THEIR PURCHASE WAS MADE AND HE WILL BE ABLE TO PROCESS AN EXCHANGE FOR A NEW WASHER FOR THIS CUSTOMER.

Tell us why here...customer can cntact the store manager at the store where their purchase was made and refer to invoice [redacted] where a return authorization has been placed so that they can exchange the refrigerator in question. They can also have the store manager place a service call for the range with the broken knob although cosmetic parts may not be covered under warranty. They can request that service order the knob as a one time courtesy.

Tell us why here...As per our service manager all Fire Island service calls are pre screened for parts needed so that when our tech arrives he will already have the parts needed to complete the repair with him. We have no problem refunding the extended warranty which then would mean that all future...

service calls would be on a COD basis. I suggest that this customer contact our service manager at [redacted] and he will be able to assist him and explain the proceedures for Fire Island service calls since they are unique.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Your integrity is so compromised you can't even keep things straight -  you know very well this item has not shipped.  One minute you're saying it has shipped , then the next you're sending an invoice with a refund -  so which is it?  Despite the invoice my card still shows the full balance.  I have spent enough time and aggravation dealing with this - not my position to continue to resolve this when this is now the 6th attempt.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...Ok. If [redacted] is working on it the customer is in good hands. He will do his best to make things right.

Tell us why here...All damages will be paid once the insurance adjustor for the installation company that caused the problem assess the damage and the cost to repair whatever needs to be repaired.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
To whom it may concern, my complaint #[redacted] I wrote in a week ago about my refrigerator with PCRichards. I did get the problem rectified I got a voucher and was able to purchase a new one. I would also like to mention that the only person who listen to my problem and was very helpful and understood my situation [redacted]). Thank you
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[PC Richard misled me about the warranty and made me select a much cheaper washer.  PC Richard should have repaired the washer and left my original 10 yr warranty in effect.  This was consumer fraud.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...As per the notes from the store manager on this issue. There is no store credit due on the invoice that the exchange was done on in 2014 as per the terms of our exchange policy. However, in good faith, he offered this customer a credit of $400.00 but they refused that. The...

store manager states that as per a copy of a letter that he was shown by our director of customer service all our obligations were satisfied by the exchange that was done in 2014. If this customer wants to pursue their request for the amount that they think they are due further, they should contact our director of customer service directly at [redacted] and ask for his assistance in this matter. They should have him refer to the invoice in question which is [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:
The have not tried to resolve the issue by shipping the order to me or take their responsibility to cover part of my cost (timing/money) due to their misleading information (confirm the order/ship the order) and no notification to call back the order.
The reason they mentioned to call back the order from their reply is bank verification issue. My bank showed no issue with that charge and it was also released the charge. Verification issue may be just an excuse. We can do a three way meeting with the bank to verify these.
The fact is that I have wasted a lot of time on this as well as the convenience of my travel. In addition to this, currently all the stores have ended the promotion on this product and I
have to spend a lot of more on the product compared with that one week ago. All of these are due to the seller's fault of sending out wrong (fraud) information (order confirmed, order shipped with tracking number, charged the money from my credit card) and no notification of the action to call back the order. During the whole process, I was totally fooled by the seller with the cost of timing/money. The seller should take responsibility for this.
Thanks
[redacted]

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]