P.C. Richard & Son Inc.

Review: I purchase wall unit aircondition on jun** at pc richard&son. that time sales person reconmended me buy the special piece for the complete installation. so I buy 1600btu aircondition and special piece on jun **. that time sales person said I have to wait one weeks for instllation. I wait for more than 10 days instllation. today july **. installation guy come to my house. but he only

bring aircondion without special piece. this is not the complete installaton. I call pc richard&son for the refund requet. they said I can get only 70% is available for refund. this is not the fair.

because they recomeded special piece for the complete installaton and chargeded me special piece price around $40 dollor.and installation aircondion without the special piece. I waste lot of time waiting for aircondion installation.Desired Settlement: bring a special piece hopelly soon otherwise refund 100% back

Business

Response:

This customers request is a reasonable one. If the special piece needed is not delivered soon they should be entitled to a 100% refund and at that time they should contact the [redacted] to have that done, since the installation cannot be done without it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Our refrigerator is defective. It is heating up instead of cooling. We called the service department and we have not had a resolution since. Three visits have been made and still no resolution. We are now on December [redacted]still waiting on a fourth visit. Very unhappy to spend the holidays without a very much needed refrigerator. We have children and elderly in this household and have to be inconvenienced without a refrigerator during the holidays and while the children are off school.Desired Settlement: We just want our refrigerator to be fixed/replaced. The refrigerator is months old and there is still no resolution. The company is handling the repair in a very poor, inconsiderate manner. We are very dissatisfied and will NOT recommend this vendor to our worst enemy.

Business

Response:

Evaporator needed to complete this repair will be in tomorrow. We will contact the customer as soon as it arrives so that we can set them up to have the parts installed on Saturday 12/[redacted]/13. In the event that does not happen or that the repair is not successful, we will then issue a return authorization so that the customer can contact the store for an exchange.

Review: After visiting the store and being given a price, I ordered a stove by phone. When it was delivered, there was no legible invoice. The stove also had a design flaw in that it did not fit flush against my wall. After immediately calling the store, I was reassured that a filler piece would be ordered an installed. When I further asked for an invoice I was told a 10year warranty had been added to my bill despite my repeatedly refusing one. I was then told that the price of the stove would no longer be honored. I was also told that the installation cost of a [redacted] dishwasher, bought on the same day would be refunded to me. This has not happenedDesired Settlement: Credit to my credit card and installation of filler piece.

Refund of the [redacted] dishwasher installation fee

If that is not possible, the removal of the stove with full credit including delivery and installation costs

Business

Response:

Customer should contact the district manager for that store, [redacted], at [redacted] so that he is made aware of all these issues and he will be able to refund what has to be refunded on this invoice.

Review: I have been having problems with this company and this one item I have purchased for almost 6 months. first the ridiculous delay with the delivery of my product. Now the issue is my wall oven was finally delivered and installed, and the guy who installed the oven broke the glass on the door. I was told by him that it will take 10 days for the product to come, and installed. I gave them a month before I called, and I that time I was told that the installer should not have told me 10 days it actually takes 6weeks. It has now been over 2 months and not only have I not received a call regarding the glass on the oven. I have not been able to get any update at all on the expectant date. corporate customer services have been giving me the run around stating that they have emailed the district manager, and he's just not getting back to me. ( When I had the first problem and contact the district manager he called back within 24hrs) this time I'm not sure if they are getting in touch with him, but I'm frustrated and disappointed in the lack of communication and false information.Desired Settlement: If they can not repair my product within the next week I am requesting full refund. It's ridiculous that I have been having a problem with this company since April

Business

Response:

I have placed a return authorization on the customers invoice [redacted] so that they can contact the store where the purchase was made and exchange the wall oven in question for a new one. There is no reason that they should have had to wait all this time parts. We will uninstall the old and reinstall the new at no cost to the customer as an even exchange for the same model.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a laptop from the store on the [redacted] of February today on March [redacted] I tried to return it due to a lot of issues with the computer I did not want to send it out I just wanted my money back for the faulty computer and they would not return credit or money they basically told me there's nothing they could doDesired Settlement: I understand I might not be able to get the full refund for the computer with all the fees but I would like the amount for the computer itself given back

Business

Response:

Tell us why here...We do not sell products on a trial basis. If the computer in question has problems and it was purchased in February it can be exchanged for a new one but a refund is not an option.

Review: Purchased a warranty from PC Richards for Bose headphones. In 2014, I returned the headphones and received a new set. At the time I did not have the original package (which is a requirement of the warranty), but the salesperson honored the warranty and gave me new headphones. He did not give me the package, but he did offer me a new warranty which I purchased. Today, I went to a PC Richard to replace my headphones and was told by the manager that my warranty would not be honored because I did not have the original package. When I informed the manager that the salesperson did not give me the package, he stated that the employee made a mistake and he would not honor the warranty. I do not think that I should be penalized because of an employee mistake. I had a valid warranty and it should be honored. The manager offered me a refund for the amount that I paid for the warranty, however if a customer has a warranty it should be honored.Desired Settlement: I want my warranty to be honored by the company

Business

Response:

Tell us why here...The warranty was cancelled and refunded in cash on 2/*/16. In order for us to receive credit from Bose for those headphones as per the the return policy of that warranty we must return them with the original box and packing. It is soley up the the store manager whether or not he is willing to take them back without the box and packing for a second time in this case as it will be his store that will be charged back with that merchandise which will now have to be scrapped instead of being returned to Bose for dealer credit.

Consumer

Response:

I am not satisfied with this response from the business in reference to complaint ID [redacted] however, I received a call from Mike, Manager of Social Media, and he offered me new headphones which I received today. I find this resolution satisfactory to me and the matter is now resolved.

Sincerely,

Review: On 8/**/14 I purchased a Frigidaire refrigerator from P.C Richards & Sons in [redacted]. The refrigerator was delivered on 8/**/14 and within a few days started to malfunction with ice forming on the door. I called the store and complained to a [redacted] who told me that the service department handles these issues and that they were closed for the weekend. He was very rude and hung up on me when I told him that I wanted it replaced instead of serviced.A few days later contact was made with customer service and I was told that I have an appointment for servicing on 9/**/14. I begged for a replacement instead since it is my belief, that I was sold a refurbished refrigerator for a new one.A man came on 9/**/14 and claimed that he fixed the problem. Within days the problem reoccurred. I called customer service again and pleaded with the representative to replace it. I was again given a date for servicing, 10/*/14.On that day a repair man came and said that he need to order parts to repair the problem so he would have to return at a later date to fix it. I immediately called customer service and begged that he does not return and that the refrigerator be replaced. I was told by the representative that when servicing submit the report he would requests an authorization for replacement from the manufacturer.10/**/14 without prior notice a repair man called that he was on his way to repair the refrigerator. I called customer service and the representative was very rude. Her [redacted] submitted an authorization for replacement. 10/**/14 I went to the store for the replacement and was told several lies by a sales man and his [redacted]: "we see no such approval, we do not carry that refrigerator any more, you could get a different one but you have to pay the extra money". I refused to pay so they decided to give it to me as a "courtesy" but that it was not on display for me to see. Delivery would be 10/**/15. I refused to accept it without seeing it and was shown one half the size. I refusedDesired Settlement: I Need a replacement because I believe they are at fault for selling me this refrigerator that seemed to be refurbished and sold to me for new. I bought this refrigerator for my 80 year old grandmother who has [redacted], walks with a cane, and does not drive. I need the same size refrigerator as food is bought for her on a monthly basis to prevent her from going food shopping daily. If I had taken the size that I was shown, it would not fit the amount of things that is presently in the one now.

Business

Response:

All we can do is what we have already done. We have given the customer full credit of what they paid us to exchange or to reselect. If they reselect a model which is more than their credit then they are responsible to pay the differerence in cost. I suggest the customer go back to the store where their original purcase was made and speak with the store [redacted] to see what arrangements can be made to resolve the issue of size and cost.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[What they are telling me to do is the exact thing that I have done before without any resolution. The fact of the matter is that I am not a fault for been sold a refrigerator that malfunctioned within days of been bought; Neither am I at fault for the company no longer carrying the product. The only thing that I wanted when I went to the store Saturday 10/**/14 was to be have the current refrigerator replaced with one the same model and size but brand new this time. This one was obviously refurbished for it to be malfunctioning within days of been used. At this point the best thing they can do is to refund the money, a request that I have already made on the 10/**/14, and was told by the [redacted] that, "We do not give back money so that is not going to happen". I will not accept an exchange if I have to pay the diference and I will not accept an exchange that is smaller than the one I currently have; that particular size was purposely bought.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The refrigerator was bought in August **, 2014 and delivered 8/**/14 and started malfunctioning within the same week. I asked for a replacement that same week and called the store and customer service. I dont how you calculate months and weeks but it is not six months yet. It only 2 months and a week and I have been asking for a repalcement for too long now. It time for you to start doing your job. It is your job to call the disctrict [redacted]. you will receive a call about this in the very near future but not from me, I hope you are prepared to answer.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted], your refrigerator is under the manufacturers warranty for one year. That calls for it to be serviced. If it cannot be repaired we will contact the manufacturer and get a return authorization from them which we did. Upon getting that authorization we issued you a store credit so that you can exchange that refrigerator or use that credit to reselect a different make and model. A reund is not an option and if you want to pursue that the only person in this company that would be able to assist you with that would be the District [redacted] of the store where your purchase was made. The district [redacted] for that store is now [redacted] and you must reach him at [redacted] if that is the only option that you want to choose.

Review: Basically this is my third refrigerator in a year, the original refrigerator the ice maker was broken, it was a factory defect, I received the second refrigerator on March [redacted] 2015 as I was unpacking the refrigerator I noticed that the left door kept closing on me while the right door would stay opened,called the service dept and they sent someone over the guy just looked at it and said there is nothing he can do, that I needed a new refrigerator, called pc Richards to set up a new delivery for the third refrigerator on March [redacted] 2015 as they were unpacking the refrigerator I noticed that the left door again was closing while the right door was staying opened, the installers said there is nothing they can do, that I have to call service again and have someone come over and fix it, I called frigidaire twice and they said they would have someone come and look at the refrigerator, the service man came April [redacted] 2015 he told me that it was an installation problem to call P C Richards service and have someone come and look at it, the service man came April [redacted] 2015 and he said that the floor is not level that I need to call and have an installer come and look at it that he only does service so I called yet again and had an installer come and he was at a loss for words didn't know what to do for me, I called PC Richards corporate office and pretty much got no where with them either, mind you that the first refrigerator the doors stayed opened when I needed and closed when I needed, don't know what to do please help!!!!!Desired Settlement: I would like this refrigerator door fixed if it cannot be fixed then I want all new appliance from another brand!

Business

Response:

Tell us why here...Customer should call us at ###-###-#### and have the telephone representative get a supervisor to look into this for them. Of course ,if the door cannot be fixed they will offer another exchange.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This complaint is in regards to invoice #[redacted]. I purchased an LG Refrigerator as a result of prior defective GE profile refrigerator under the extended warranty. The LG unit was purchased 12/2009 along with 5-year extended warranty. In June 2013, I started to have problems with the ice maker and call PC Richards warranty service and they dispatched a technician. Between June and September 2013 I placed 4 calls to them for the same issue and they replaced three parts. The ice maker was working okay until May of this year (8 months after last call). I called again stating this is the 5th time I'm calling about the same problem and requested the unit be replaced as defective. They advised they would dispatch a technician. The same technician was dispatched for the 5th time. He made some call and said he had to order a part. At this point I called them again stating I've called 5 times on the refrigerator for the same problem and I've had 4 parts replaced. The refrigerator is defective and I want it replaced. The representative named [redacted] stating I was not getting a new one and they will keep fixing it. I told her this is unacceptable and that I was going to file a complaint with the Revdex.com and she did not care. I requested to speak with a [redacted] and she put me on hold and hung up. I called back and spoke to [redacted] who advised she would speak to [redacted] & call me back. Her voice message to me stated the part was in and call back to arrange for it to be installed. I called to make the arrangements and was advised the manufacturer states the unit is not defective. I replied, I didn’t purchase the unit from LG, I purchased it at PC Richards and your technician says there’s a problem with it. I further stated if I call 5 times for the same problem and you put in 4 parts what would you call it. The part was installed on Tuesday, May [redacted]. By yesterday morning, the ice tube was barely half full. At noon on Wednesday, the [redacted], I advised everyone in my house not to use the ice maker. At 5:40am today, Thursday May [redacted], I check the ice level and it has not changed since Wednesday afternoon. I have not called PC Richards but decided to file this complaint. Lastly, whenever a technician comes out I do not receive any paperwork. I have not received a single piece of documentation as to what repairs and/or parts were made to the refrigerator. When I inquired about this the representative on the telephone stated they don’t do that. But she would be happy to tell me. I advised I want it in writing.Desired Settlement: The icemaker and water dispenser on this unit are defective and I want the unit replaced. I believe PC Richards is stalling as the extended warranty expires 12/2014.

Business

Response:

We will contact this customer and inform them that they have a store credit to reselect a new refrigerator. The remainder of their conttact will be satisfied by this exchange. If the new refrigerator that they choose is more expensive than their store credit, they will be responsible to pay the difference in cost. We will pick up the old refrigerator and the same time that we deliver the new one.

Review: I bought a pair of outdoor rock speakers from them and within 4 to 5 weeks the speakers die on me. The speakers were switched out twice before because of faulty speakers. Now that the manager that was there throughout this problem was relocated they say that the cant help me. All I was looking for was credit to upgrade to a better speaker. When I called them on several occasions I kept getting the run around.(at the corporate office). Finally on 08/**/2015 after spending over a hour between hang ups a customer service adviser stated that all I was doing was trying to scam them......And when I tried to get him to get a manager on the phone he refused. By the way I used a second phone that had the manager from the Oceanside store (ed) listening to him call me a scammer......Desired Settlement: If the want to credit the amount to the upgraded BOSE speakers I would do that as well. I would also like an apology for being rude and not professional.

Business

Response:

Tell us why here...I have placed a return authorization on this customers invoice [redacted] so that they can return the speakers and use that credit to upgrade to the Bose that they want to purchase. I will forward the apology part of the complaint to the district manager of that store and he will be in touch with the customer.

Review: I purchased a washer machine( GE) and it shreds my clothes.I had a man from P.C.Richard come and he said nothing can be done. I don't understand the purpose of a washer machine if you can't wash your pillows or jackets .Desired Settlement: I would like to either have P.C.Richards offer me a different washer machine or replace this one.

Consumer

Response:

I did put the date of purchased July. 2013.and Model number I have to check.

Business

Response:

Customer can contact the store where they made their purchase, as a return authorization has been placed on their invoice [redacted] so that they can go to the store and reselect a different washer or if they want the same make & model, all they have to do is call the store and they can process the exchange over the phone.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Item returned on 8/*/2013 which was purchased with use of personal Visa card for $165.94 and 2 gift cards, one from American Express and the other a Visa gift card, each worth $100.00 for a total cash value of $200.00. First customer service person had difficulty with the transaction and was leaving for the day. Second associate [person 2] with more experience took over and also had computer issues necessary to complete the refund. Personal Visa card refund was not an issue, only the 2 gift cards utilized. Person 2 called over a manager to assist and was told to contact someone in accounting department and was apparently advised as to how to handle the transaction. Was told by person 2 that a receipt would be mailed to me and that I could expect a cash refund within 2 weeks. The receipt did arrive within a few days with a hand written note on the receipt that the refund should be received by me in a few days and to call the store if this did not occur. After about a week when the refund did not arrive called the store and person 2 checked and advised that the refund had been approved and that I should receive in a few days.On 8/**/2013 I called the store, [redacted], [redacted], to speak with person 2 who was not in that day or had a different shift. Asked to speak with a store manager and was placed on hold for 20 minutes with nobody ever coming back to the line. Recalled and was able to get [redacted], a store employee to find the store manager and [redacted] came to the line and advised that he would need to call accounting and then advised that the person he needed to talk to was unavailable and that he would call me back. He also advised me that only a store credit could be issued. This was the very first time that the policy of a store credit was ever raised during this entire process. This was not acceptable as it was never part of any conversation. In any event, after a return call from the store manager was never received a letter with a copy of the note sent to me/ the receipt by person 2 and the envelope date stamped that it came with was sent signed receipt requested to headquarters which was delivered and signed for 9/*/2013 and which has not been responded to.Desired Settlement: Refund - Cash. since any store policy claiming to offer only store credits on returns of any type was never made to me in the 30-40 minute time period that was spent on 8/* processing this return and the fact that P.C. Richard [except for employee [redacted] -[redacted]] has shown little regard or respect towards a customer who has acted entirely in good faith for over 1 month now does not need to keep me in a position of being forced to make any additional purchases at any of their stores. They have not warranted such an act of good faith from me at this time.

Business

Response:

I suggest that this customer contact our accounting department at ###-###-#### and speak with [redacted] because according to what I can see on their invoice [redacted], we do not owe them any more money as the entire $365.94 has already been refunded as of 8/**/13 and there is no open money left on that invoice.

Business

Response:

You are not getting a cash refund because on 8/**/13 $100.00 was credited back to your Visa card and $100.00 was also credited back to your American Express card. Both of the accounts that you used at the time of the original purchase. I will put a copy of those refunds in the mail to your home. If you have any additional questions or concerns regarding this matter I suggest that you contact [redacted] at our accounting office at ###-###-#### as she handled this transaction.

Consumer

Response:

Review: I purchased a GE washing machine in October 2014. From the first month forward the machine was defective and did not properly drain the clothing properly. This situation is still ongoing and I have had a repairman here 5X. I had to leave work early and lose money. The machine is still not working. I have complied with every demand of ** and PC Richards. Please help me with this issue. Greatly appreciated!Desired Settlement: New machine to do a proper wash.

Business

Response:

Tell us why here...Customer is scheduled for an exchange for a new washer on 4/**/15. They have reselected and are now going with a Samsung washer.

Review: Pc Richards delivered a refrigarator the delivery man damaged my floors, walls and moldings. When I told him what he done he flipped out on me and started cursing me out. He made a bunch if derogatory comments towards me and my wife who at the time was 9 months pregnant. He would not leave my house. I called pc Richards and they are telling me it's a subcontractor who delivered it. . So now I'm dealing with spirit and the lady [redacted] is very slow at getting back to me and she also told me the driver has to pay out of his pocket for this damage. . I have sent photos and estimates. I want this damage to be paid for. It's been 3 weeks already and now there telling me I have to wait for there insurance adjuster but before the estsmate was sent she told me the driver was gonna pay for it but now tge adjuster has to cone and then she tells me she wont be in next week so now im looking at over a month.there are giving me the run around I bought this refrigarator from pc Richards I want this damage fixed in a timely manner.Desired Settlement: I want the damaged in my house repaired

Business

Response:

This must be handled thru the insurance process which unfortunately takes time. Do not know why they were told the driver would have to pay out of pocket. All our drivers are insured and it will have to go thru their insurance company. As long as all the estimates have been submitted I am sure that the process will shortly be resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

It's unreal how unprofessional your company is. You work for pc Richards and your telling me you did your part and to take you to small claims court. Instead of taking care of a loyal customer for 15 years your answer is take us to court. Get on the phone and call [redacted]. That lady should be fired for the way she has handled this situation. What department are you from I assumed you were from corporate.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have contacted [redacted] and her office on numerous occassions just as you have. If they are unresponsive to your calls and messages I apologize but this department and corporate as well does not get involved in damage insurance claims so we cannot assist you from this end. Obviously there is something wrong and it is possible that your claim may have been denied but you should at least be entitled to an answer so that you can take whatever action you deem necessary to settle your claim. This venue is merely to respond to consumer affairs regarding your complaint and to do whatever we can from this end to assist. We cannot settle your claim from our end as that has to be done through our insurance carrier which is what her office handles.

Review: I purchased a kitchen appliance set from the coop city store on Black Friday 2014 and it was delivered that Sunday. When the delivery guys plugged the fridge in; you could hear it running. Since we sold our old fridge AND both the PC Richards delivery guys and my husband could hear the fridge running; we place our food in the fridge and freezer. The appliances were delivered late afternoon. The next morning I discovered the fridge never got cold. We contacted PC Richards the gave us a hard time about getting someone out the same day. The sales rep that sold us the set was the person responsible for getting a couple of techs to come by our house after work and look at the fridge. The techs determined the issue to be that the fridge had no freon. Since the fridge could be heard running it was easy to think it was working. Even though the techs determined the fridge needed to be replaced, my husband still had to take a half day off of work the next day so PC Richards could send another tech to determine what the issue is before they would replace the fridge. The techs that came Monday evening were contracted PC Richard techs yet because a service call ticket was not opened PC Richards still needed to further inconvenience us. My husband missed half a day of work just to have a tech come by and determine the problem to be the same thing the first techs did. Then once the fridge was replaced my husband spoke with the [redacted] regarding reimbursement for all the food we had to throw out. He told my husband he would get back to him and never did. A week later I contact customer service and spoke with [redacted]. I explained to him that I took pictures of the food in the fridge and freezer as well as the food being on the counter spread out. I also informed [redacted] that I will itemized the items and the total cost of the food and submit since I am entitled to the cost of the damaged food and he agreed. He sent me his information so I can send him the list. Due to the passing of my father in law I was delayed in sending the list and when I did I was contacted by a woman named [redacted] who informed [redacted] no longer worked there. I went over the issue with the fridge and was cut off to be told "it is not in the contract you signed". I informed her I never signed a contract. The she provided more excuses as to why I can not get a refund. FIrst [redacted] stated,I have to put a warranty claim in which will be denied since the warranty does not cover damaged food, then it was put a claim in with [redacted] but they will deny it cause they do not cover damaged food either. Then she tells me it is PC Richards policy not to reimburse for food when I reminded her the item was delivered not working why would I put a warranty claim or manufacturers claim in. Then she offered $100 instead of the $220 I itemized some of the food to have cost because I didn't have actual receipts just a food list with pictures. I informed [redacted] I can get her receipts since I purchase a lot of it at [redacted] they will have records of the purchases made during that time after to replace the damaged food. I also explained to her the list I sent her was only of the food that could be seen in the pictures and that the receipts of everything that had to be thrown would total to more. SHe remained at the $100 repeating they do not reimburse for food but will give me the$100 as a courtesy. After reviewing the consumer affairs website I declined there offer as I am within my rights to request PC Richards reimburse me for my damaged food which I informed [redacted] of. I also spoke with her [redacted] and informed her of that is stated on the consumer affairs website and was still only offered $100 and told they do not care what consumer affairs says.Desired Settlement: I will collect my receipts and what the total of the food was I want reimbursed.

Business

Response:

Tell us why here...We do not have any food loss policy. Many years ago if you had an extended warranty with us and we did not service the unit in question within 48 hours and food was lost we would reimburse that food loss up to $100.00. We do not have that policy anymore but [redacted] (one of our [redacted]s) as a courtsey still offered that $100.00 food loss to this customer. The refrigerator in question was delivered 12/*/14 and exchanged on 12/*/14. We are not aware if [redacted] (who is the manufacturer) of the refrigerator in question has any food loss program for products that are delivered and fail to function. We suggest that this customer contact [redacted] again to see if she will revise her offer but technically and legally we are not responsible for food loss as is now stated on our contracts.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The excuse that PC Richards does not have a legal responsibility for loss food as stead in their contracts DOES NOT pertain to my complaint. I am NOT in a contract with them This was the first excuse [redacted] gave me when I requested reimbursement. I explained to [redacted] that I am NOT under contract with them which she learned to be true when she looked at my account. If the employee responding to the complaint actually bothered to look at my account they would have seen I am not in any contract with them so that would not apply. As I stated in my complaint, per consumer affairs I am entitled to reimbursement for my damaged food.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...The fact remains that we do not have a food loss program or provisions for any reimbursement of food loss. The $100.00 offered was only done by [redacted] as a courtesy. If customer is insisting on the $220.00 she should contact [redacted]'s [redacted] at [redacted] or call her at ###-###-#### rgarding this issue. As per [redacted] she believes that this customer may have already spoken with [redacted]. She was not sure about that.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I already spoke with the woman named [redacted]. There are consumer protection laws and I know my rights. I will now file a small claims case and I have already filed a complaint with consumer affairs.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

I bought a washing machine and it took them 4 times to get it to work right so that was 4 times I had to miss work. Then my landlord bought a fridge and that took 2 tries. When you call for an appointment the staff was rude and I think the times to come out and fix something that they installed wrong the FIRST time should be more convenient to the customer.

Review: • Series 5 Samsung Plasma TV – originally purchased from PC Richard & Son on [redacted]h **, 2010

o Store # ** in [redacted]

o Purchased 5 year extended protection service from PC Richard & Son

o At the time of purchasing TV extended warranty was offered with explanation of 100% repair coverage, except image burn-in (as per receipt)

• In the beginning of October turned on TV with remote – flash of light to the bottom on the screen followed by a cracking sound

• “Star” crack appeared at the bottom right of the screen

• The crack is also under the screen and cannot be felt when you run your fingers over it

• The TV was never moved or handled in a manner that would result in damage

• The television was in working order the night before the crack appeared

• Called PC Richard & Son who sent out a person to look at the TV

• On 10/**/14 representative came, inspect TV

• PC Richard & Son stated that the damage was not covered in the 5 year protection service because it was physical damage however, there was no physical damage done to the TV.

• Called Samsung and sent pictures to their specialists who also stated that the crack was in result to physical damage. Transaction # -[redacted] Called 11/**/14 and talked to Executive Customer Relations

• Samsung suggested a third party to repair the damages

• After being told by both companies’ that the crack was in result to physical damage – WHICH IT WAS NOT! – I googled Samsung Plasma TV’s that were manufactured around the same time and found tons of complaints from people who went through the same situation! Flash of light – Loud Sound – Crack on screen.

• The reason I purchased the extended 5 year protection from PC Richard & Son was for instances like this! Not to be accused of lying!! I would not go through all this trouble and being put on hold for hours if I caused this damage!! I am stating 100% that TV did not have physical damage!

• Please HELP.Desired Settlement: Repair or exchange

Business

Response:

Tell us why here...Under the terms of our extended warranty, screen damage of any kind is not covered. Physical damage does not nesessarily mean that someone physically abused the TV. Screens can be damaged and crack from outside impact of any kind even a sloght bumping into the TV by accident. If the screen were to crack due to a manufactuers defect I am sure that the manufacturer would have informed this customer of that since they have no reason not to because they are out of the picture after the first year and would refer the customer to us. If the customer does not have a copy of our extended warranty, we can mail one out to them.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To whom it may concern,I strongly disagree with the statements made by the P.CRichard & Son representative. The representative stated that:“Physical damage does not nesessarily mean that someonephysically abused the TV. Screens can be damaged and crack from outside impactof any kind even a sloght bumping into the TV by accident.”In my opinion, any outside impact even, “a sloght bumpinginto the TV by accident” accounts for physical damage because it is physicallydone. In our case however there was no physical damage!! There is nothing onthe outside of TV that suggest physical damage!! It is an internal crack on theinternal panel! Unless you think thatturning on a TV with a remote accounts for physical damage. The TV was never mounted on the wall. It was properly placedon a TV stand which was also purchased from P.C Richard & Son. The TV hasnever been moved or lifted since the date of purchase. When purchasing the TV we were clearly told by the salesrepresentative ([redacted] & [redacted]) that only physical damage andscreen burn-in was not covered by the extended warranty. We do not have physicaldamage or screen burn-in!! It is an internal crack on the TV panel that did notresult from physical damage!When I contacted Samsung they informed us that because wewere out of the one year manufactures warranty there was nothing they could do.They suggested we call a third party repair company to fix the television.There is no reason that I should pay out of pocket to have this TV looked atand repaired if I purchased the extended service protection from P.C Richard& Son. We have a copy of the original receipt and the extendedservice protection agreement on hand. Looking forward to hearing from you.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am currently in the process of getting in touch with [redacted]. However, I will not close this claim because my issue has not been resolved. Like I said previously, I contacted your [redacted] store front where a sales representative clearly stated that your protection agreement has "NO EXCLUSIONS" I even have this on file. You are lying to your customers with your shady deals. If you would have educated your sales representatives on your polices you would not be in this situation.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...Ok. See what [redacted] can do for the customer (if anything). Unfortunately, we can only go by the printed contract or by the manufacturers warranty, not what "he said,she said". If the customer does not have a copy of the manufacturers warranty or our extended warranty we can send it to them or [redacted] will be able to send it to them.

Review: I purchased a dishwasher, refridgerator, and a microwave from PC Richards. I paid hundreds of dollars to have these items both delivered and installed in my home. I was told everything was to be delivered at once and my time window was [redacted]. At [redacted], a truck arrived at my door with a microwave and a dishwasher. Upon installing the dishwasher, the dishwasher was not aligned properly and makes a loud noise and grinds against the wood, they also demanded $50 cash on the stop for installation even though I had already paid over $100 for the dishwasher installation. It was very difficult to understand the installers as they did not speak full english. I tried to call PC Richards during the installation but I was told the [redacted] was busy. I was forced to give the $50 so these men could leave my home. The plastic wrapping was left on all the item, plastic tags inside, it took an hour for me to actually unwrap everything was was supposed to be "installed and ready to go" ALSO, they refused to turn the water on for us to TEST the dishwasher. They said the valve was "too tight" to open back up. I then had to hire a plumber to come out, who, with a simple turn, turned the water on.

I called the store again to ask for the store [redacted] to find out where my refrigerator was. Again, I was told the [redacted] was busy... The refrigerator came and was installed. When they wanted me to sign the paper for acceptance, I refused as the bottom plastic grill was not on properly. After some arguing, the man finally admitted he had installed it backwards and fixed it. I signed the paper and they left. After spending quite a bit of time peeling THICK plastic wrap off the refrigerator I noticed that there was dents on the front as well as a crooked plaque. I clearly see why installers do not remove the thick plastic wrap for you... because it hides the product surface!!Desired Settlement: I am incredibly disappointed in this transaction. I spent almost $2,000 and was asked for MORE money and was given basically defective products.

I want montery compensation for this and I am happy to supply pictures of the damage. If I wanted a damaged refrigerator I would have gone to a discount center.

Business

Response:

Customer must contact the [redacted] for the store where they made their purchase. That is [redacted] and they can contact him at [redacted] They should give him their invoice number [redacted] and he will be able to assist them and make thigs right for them.

Review: I bought my son an Asus Notebook Computer at the store on 11/**/13. The sales person informed my mother and I that the warranty covered the touch screen. I purchased the warranty believing the sales person named Norbert. On August **, 2014 my son's Asus notebook screen cracked in his backpack. I informed P.C. Richards and they informed me the insurance did not cover cracked screens. This company has lied and misinformed me about the insurance. I would never had bought the Asus at P.C, Richards if the insurance did not cover the touch screen. I would have bought from [redacted] or [redacted] who has a better warranty policy. P.C. Richards claim to be honest and have integrity, they are not honest and they have no integrity. They will lie to make a sale.Desired Settlement: I want the screen to be fixed or to be given a replacement.

Business

Response:

Physical damage is not covered under any warranty. All we can do at this time is to refund the warranty that they purchased. We will also send the customer a copy of that warranty in the event he was not handed one in the store at the time of the purchase.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[P.C Richard should train their employees not to lie. The employee told me it was covered and therefore I proceeded to buy the tablet. This was my first time from buying from P.C. Richard because I always buy from [redacted]. [redacted]'s warranty covers physical damage. That is why I ask the employee if it covered physical damage and he assured me it did. P.C. Richard are liars and have no honesty and no integrity and they should change their slogan. They scam their customers and I am going to post on [redacted], [redacted] and create a blog informing everyone about P.C. Richard as liars. I want my screen fix.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

YOUR EMPLOYEE IS A LIAR. I HAVE A WITNESS. DO NOT CONTACT ME AGAIN. SEE YOU IN COURT.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Sorry that you feel that way. All we can go by is what the terms of our written contact states.

Review: On January **, 2016, at 7:18 pm, we purchased a 60" Samsung 4k Ultra High Definition Smart LED TV, Model # [redacted], along with PC Richard's extended service warranty plan, from their Newington, CT location. We installed the television the following afternoon, and after just an hour and a half of use, a big red line appeared through the screen.

We immediately called the store where the purchase was made and spoke with store associate, Megan, who assured us they would rectify the situation and replace our tv with a brand new one. Megan told us they reserved us one of the four exact televisions they were expecting with the Tuesday, January ** delivery.

On January **, we called the store to verify the tv would if fact be in stock, as we live over 30 minutes away. We were then informed that it had not be delivered and their were no more in stock. Instead of replacing it with something comparable to what we purchased, we could accept a different brand, lesser quality television valued at the sale price of the tv we originally purchased, even after expressing our desire to stay with Samsung as manufacturer. If we wanted the next model available, as they failed to receive/hold the television we were assured they would, we would have to pay an additional $2-300.

We have made calls to the store directly, as well as to their corporate office. We are now being told that PC Richard will send technician to attempt to diagnose/ repair the television on January **. They have been unable to give an estimated time frame for their arrival, which means we will have to take the day off and lose income. Not to mention having to spend over 2 hours on the phone with PC RICHARD & SON, with still no resolution.

We purchased a defective product from PC Richard & Son, and purchased their added protection service/ warranty insurance plan-- neither of which is the company willing to honor, on a product that failed less than 24 hours after purchase, and with less than 2 hours of use on it.Desired Settlement: For PC RICHARD & SON to honor their sale and customer agreement, and replace their defective product with a comparable product, same brand, same resolution, same features and screen size. Compensation should also be made for lost wages, added travel expenses, and aggravation.

Business

Response:

Tell us why here...According to the notes that are on this customers invoice, they spoke with Megan and with Naarha on 1/**/16 and have decided to take the service call which is scheduled for 1/**/16. If the TV is unrepairable or uneconomical to repair, and does not have physical damage, the store manager has already offered the customer a comparable 60inch 4K LG TV which also qualifies to receive a free 32 inch Tv with no money out of pocket to this customer since the model that they currently have in no longer available.