P.C. Richard & Son Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted].                      I agree to call PCRichard with the hope that a exchange is what we both agree upon which would satisfy my complaint given the multiple time they had been to my home.                  
[redacted] 3/** / 2016

Tell us why here...We are not  the ones calling this customer. The calls they are getting is probably from the telemarketing company in [redacted] that follows up for us on customers who's extended warranties are about to expire. Funny, but the usual complaints that we get is when a customer needs...

repair service and their contract has expired and they want to know why we did not contact them so that they could renew. I will forward the information to our computer headquarters and have all this customers information deleted from their records so that this customer will never again receive any calls or literature regarding sales, promotions etc etc etc.

Tell us why here...This sale was cancelled on 4/**/16 and the $800.00 refund check # [redacted] printed on 4/**/16 and was mailed out to the address on the invoice on Friday 4/**/16. So, this customer should be receiving that check any day now depending on the mail service to their area.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have not received any call from PC Richard installation company insurance adjuster and since this response. It has been 6 days (I was told by PC Richard claim rep that it would be within 72 hours). That is why here! 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I do not find any information from the information provided regarding this complaint from this customer but a refund is not an option. Cuctomer should call us at ###-###-#### and have the telephone representative get a supervisor to look into this complaint and if we cannot repair the product in...

question the supervisor will give the customer a full credit of what they paid us in 2012 to exchange it or to reselect a new one.

Tell us why here...A return authorization has been placed on this customers invoice so that they can now contact the store manager at the store where their purchase was made and have him arrange for an exchange for a new washer to be delivered.

Tell us why here...As previously stated this customer has to contact our bedding supervisor in order to try to resolve their issue. She is the only person that can make a decision regarding bedding issues. [redacted] or call her at ###-###-####.

Tell us why here...Customer was issed a credit to reselect on invoice [redacted] under the terms of our extended warranty. If they do not want tto use that credit they should contact Kevin (the supervisor that issued that credit) at [redacted] and he will be able to assist them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I've already spoken to Diamond however I don't want to close this complaint until I actually get to the store and receive my mattress.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...This customer has disputed this sale with their credit card company and we are still awaiting to see the outcome of that dispute. The other issue is that we do not exchange or service Sony Video Games as the customer has to send it to Sony under their warranty. Perhaps this...

customer should contact the District Manager of that store at [redacted] to see if he can resolve this issue for them. They should give him the invoice number of that sale [redacted].

Review: Purchased a GE refrigerator on 11/**. When ready for delivery I was told it was discontinued so had to get different model(salesman told me this one had issues with the energy saver)but I took it anyway. Six months other than horrible noises, all was well and then I had to shut the energy saver off because of water inside and out on the doors. The freezer and refrigerator reading go up and down anywhere from `1 to 10 for freezer and 34 to 40 for the refrigerator. Repairmen tell me that's normal. I am 72 years old and have owned a few refrigerators in my day, that is not normal. Service came and so far have changed the control panel, and the sensor in the refrigerator. Still the same problem exists and also every now and than water will pool on the top of the freezer draw (which the repairman saw) and was told that's normal also.I had an appointment (G E)for today which they call and cancelled. 2 times cancelled on me.P C Richard's answer to all of this is they don't have a dissatisfaction clause for there products.Ge which this is still under warranty, has given me no satisfaction at all. This refrigerator cost me, with the service contract 2,351.I don't feel after spending that kind of money I should have to deal with these problems. All I want is a refrigerator that works the way it is supposed to. Food in refrigerator freezes (had to throw away food) and freezer crystallizes.Desired Settlement: Just want a refrigerator that works so I am not having to sit here and wait for repairmen all the time.

Business

Response:

I have placed a return authorization on the customers invoice [redacted] so that she can now go to our Riverhead store to reselect a new refrigerator. She will have full credit of what she paid to reselect. I will have someone from my office contact her with the above information.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] After numerous times speaking to the one of the owners and the person from their service department ([redacted]) and being told in no uncertain terms that they would not and could not replace the refrigerator, I was forced to go to GE to resolve this issue. After working with them for some time, they finally were the ones to help me and are going to replace the refrigerator. The only reason P C Richards all of a sudden said they would give me full credit to pick out a new refrigerator is because they got the complaint from Revdex.com. I would never deal with P C Richards again as their policies certainly are not for the consumer.

Thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Back on July **, 2013, I needed to buy an air conditioner, due to the excessive heat. I wanted a portable model, so that I could put it in my upstairs bedroom, which is a bit large. The salesperson showed me a floor model of an Amana Portable A/C, it looked OK and so I bought, not the floor model, but a brand-new one sealed in its box, using my credit card. Unfortunately when I brought this unit home and put it in the upstairs bedroom, it turns out that the A/C unit was defective and even when you stood right in front of it, you did NOT feel any cold air coming from it. It was about 90 degrees and I was sweating, even with the air conditioning turned on. I immediately realized that I had made a mistake purchasing this, and promptly packed the unit back in its box, and with receipt in hand wet back to the store to return and try to get my money back. This is when the store manager pointed out to me me -- a very sneaky clause that they had put right on the receipt, it is worded in such a way, that no matter if the unit or merchandize is in good working order or defective, once you open the box -- according to P.C. Richard & Son -- you are stuck with that item and they will only give you a store credit. This is what it says on the receipt: that if they deem an item Non-Returnable/Non Refundable (and an air conditioner falls within this definition according to them) the receipt states: "If opened and/or used, this merchandize is Non-Returnable and not sold on a trial basis:....". How in heavens name would I be able to tell if this item, sealed, brand-new in its box was in good working condition, unless I opened the box and took it out and tried it! To make matters worse they charged me $319.97 and taxes, for this useless piece of garbage. After a very nasty argument with the store manager, where I told him, that I did NOT want to keep that useless air conditioning, and that I wanted a afull refund, he refused and when I insisted that I did NOT wanted to keep the item, he just gave me a receipt for a store credit! I do NOT want to ever again shop at this or ANY P.C. Richard & Son store EVER AGAIN! I eant them to apply the refund to my credit card. I do not want their store credit!Desired Settlement: As I could not get P.C. Richard & Son to listen to me about me wanting a FULL refund of my money, and I have already returned to them the defective A/C unit, and as I do not WANT to use the store credit they gave me -- as I do NOT want to EVER shop there again! I want my full money refunded to me, as I believe that clause they have in their receipt is totally illegal -- as it forces the consumer to buy their merchandize, setting up a totally impossible condition on certain items you buy, so that thy don't have to be a responsible business and give their customers a fair service or sale.

Business

Response:

I will refund the $347.57 in question back to the customers American Express Card that they used to make that purchase and put a copy in the mail to them today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I checked with my credit card company and they verified that indeed the money was refunded.

Sincerely,

Review: The installers of a washing machine and dryer, which I understand are independent contractors, cut a pipe so that the water flooded out of the pipe when the washing machine was turned on. PC Richard sent out someone to look at it who took dozens of photos and told me -- I was present for the photo taking -- that it was the worst install he had ever seen. I then was told by the [redacted] that I should get a plumber to fix it and that PC Richard would pay the plumber. I got the plumber and then PC Richard refused to speak to me any further, turning me over to the claims department. I have never received payment despite the fact that PC Richard came to my house several times for this problem.Desired Settlement: Pay my plumbing bill, which PC Richard has.

Business

Response:

Tell us why here...There is a damage claim that has been filed in our customer relations damage claim file and it is being handled by [redacted]. He has all the photos and bills regarding this matter. The customer should contact him at [redacted] to see what the delay is in processing this claim.

Review: bought a stove from them november 2013 the burners just stop working they have been to my house four times tommorrow will be five times and they still cant fix it there answer is we will send somebody to fix it I cant keep taking time off work for this it the stove needs to be replacedDesired Settlement: a brand new stove

Business

Response:

Tell us why here...If the unit is not repaired after this last call we will issue the customer a credit to exchange or reselect.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The problem was not resolved. I can't accept the resolution. They had been to my house six times they say they fixed it and the next day the same problem happens I have to set up one more appointments.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...Customer has been issued a store credit on invoice [redacted] of what they paid for the range in question ($727.20 plus tax) to exchange or reselect. As per the terms of our extended warranty, the remainder of their extended warranty is satisfied by this exchange. If they want the same make and model they can call the store where their purchase was made and the [redacted] will make the arrangements for the exchange to be made. If they want to reselect to a different make and model they will have to go to the store to use the credit to reselect and if they choose a make and model which is more than the store credit that they have they will be responsible to pay the difference in cost. PC Richard will disconnect their old range and reconnect the new at no cost to the customer.

Review: on 12/**/12 I returned a camera and PC Richard in [redacted], NJ issued a store credit Invoice No. [redacted] for $91.44. On 8/*/13 I went to PC Richard's store in [redacted] and wanted to buy another camera. I presented original store credit (which was always with me in my wallet) for the payment and to my surprised was told that I had no money in store credit. On further inquiry I was told that my store credit was used by someone else for a different amount and had purchased two TV thru invoice number [redacted]. When I have my original stroke credit in my possession how the store used my stroke credit for different amount than what it was issued for. This is clearly a fraud within their store. When I complained to their head office I was asked to file a police complaint!!!! Why I have to go thru all this chile I still have original store credit for $91.44 still in my possession? Why I have to suffer for poor security within their business?Desired Settlement: P. C. Richard must honor store credit issued by them and should not punish a [redacted] for their inability to detect fraudulent transaction by using fraudulent store credit using my store credit number. The store has all the information of a customer who used my store credit number for a different amount.

Business

Response:

Cutomer will have to contact our security department to resolve this issue. There is nothing I can do from this end to assist in this matter. They should contact [redacted] or they can reach him at ###-###-####. He will fully investigate this matter to see if fraud was actually committed by someone at that store or if was just an honest mistake that took place.

Review: PC RICHARD & SON & THEIR SALES ASSOICIATE OPENED A CREDIT CARD WITHOUT MY CONSENT & KNOWLEDGE. BACK IN JANUARY 2015 I VISITED THE PC RICHARD & SON LOCATION IN BAYSIDE NY TO PURCHASE AN ITEM. AS I ENTERED THE STORE & WAS APPROACHED BY A SALES REP WHO ASKED WHAT I WAS LOOKING TO BUY & IF I HAD RECEIVED BY NEW PC RICHARD CARD (I DID GET A LETTER FROM PC RICHARD A FEW MONTHS PRIOR THAT THEY HAD SWITCH BANK. HE HELP ME WITH MY PURCHASE & ALSO EXPLAINED THAT HE WILL "HAVE TO SEND ME MY NEW CARD". AS I DID NOT HAVE MY OLD CARD WITH ME, I HAD TO ENTER MY SOCIAL SECURITY NUMBER WHICH IS NORMAL AT PC RICARD IF YOU DONT HAVE THE CARD WITH YOU. A FEW DAYS AFTER MY PURCHASE I RECEIVED A LETTER FROM MY CREDIT MONITORING COMPANY THAT A CARD WAS ISSUED. IT DID ALARM ME AND I HAD INTENT TO INQUIRE UNTIL 03/**/15 WHNE I ENTER THE SAME STORE TO MAKE A NEW PURCHASE & AGAIN WAS APPROCHED & QUICKLY ASKED IF I HAD RECEIVED "MY NEW CARD" WHILE MAKING MY PURCHASE, PC RICHARD BILLING DEPT ASKED WHICH ACCOUNT I WANTED TO PUT THE ORDER, MY REPLY WAS "I ONLY HAVE ONE ACCOUNT" SHE THEN INFORMED ME THAT I HAD ANOTHER PC RICHARD ACCOUNT OPENED AT THE BIGGINING OF THE YEAR (PLEASE NOTE MY 1ST ACCOUNT HAS $5,000 AVAILABLE). I TOLD HER I DID NOT OPEN & ACCOUNT & WHY WOULD I IF I ALREADY HAD ONE. I ASKED TO SPEAK WITH A SUPERVISOR & AFTER A NOT PLEASANT CONVERSATION WITH HIM HE KINDA DISMISSED ME & GAVE ME THEIR CUSTOMER SERVICE NUMBER. I HAVE BEEN CALLING PC RICHARD & BEING PUT ON HOLD FOR MORE THAN 20 MINUTES.Desired Settlement: I AM SURE THAT I'M NOT THE FIRST CUSTOMER AS I WOULD NOT HAVE BEEN AWARE OF THIS IF I DID NOT HAVE CREDIT MONITORING. I SPOKE WITH SYNCHRONY BANK & SINCE THE SALE REP PLACED THE PURCHASE ON MY NEW ACCOUNT I AM UNABLE TO CLOSE THE ACCOUNT. AT THIS TIME I WOULD PC RICHARD TO CLOSE THE NEW ACCOUNT WITHOUT IT AFFECTING MY CREDIT & WIPE IT OFF MY CREDIT REPORT AS I NEVER APPLIED FOR IT (WHICH I DID NOT).

Business

Response:

Tell us why here...This customer should contact [redacted] at [redacted] and he will be able to assist them in this matter. He is our in house contact person for the bank.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I contacted [redacted] at pc richard on 03/**/14 as requested and gotten no reply.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...This is a paperless application which is sent electronically via computer for approval to the bank for a credit card to be issued. If the customer wants to cancel this they should contact the bank at ###-###-#### and do so. Siince the customer willingly supplied their social security number to the salesperson, then what has the salesperson done wrong??? The bank will have the customers account number and only the customer can canel that account number once it has been issued.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I did not provide the sales person with my ss#. I entered it into your cash register to make a purchase since I did not have my card. This is normally procedure at pc richard and other businesses if you don't have your card. However I have contacted the bank and they set up an investigation. The bank saw the illegal transaction done on behalf of your salesperson as they too DO NOT any application showing I applied for a card. They are doing their own investigation into the matter. I find pc richard lack of concern and ability to review this matter very disturbing. I asked that the Revdex.com also look into this matter to find out if any other complains were reported. The practice on behalf of the sales person was unethical as it was done for the sole purpose of commission and on the banks behalf a hidden way of increasing one's credit without them being aware.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Two years ago I bought a whirlpool refrigerator (along with a stove, microwave oven & a dishwasher). Two weeks ago the refrigerator stopped working. Both sides stopped cooling, and had to throw out all the food that was store in it. I called the P.C. Richard, and they sent over a technician. Refrigerator is still under warranty. Technician informed me that he needed to order a piece, which he did and he came back two day later to install. With the new piece refrigerator stil was not working, he suggested we go to the store and pick out a new one for an exchange. That same afternoon I went over to the [redacted] st sore, to pick out my new fridge. The one that I chose they did not have in stock and would take 2-3 weeks for delivery. Salesperson gave me another option. He offered me an LG which he stated were the same dimensions as my broken whirlpool. Apparently that was not the case. Sunday the first delivery attempt was made. The delivery person came in, took measurements, did not attempt to offload the refrigerator form the truck and say the fridge would simply not fit in though my hallway since there's a radiator against the wall. They decided not to attempt to bring the appliance in. I then called P.C. Richard and explained the situation and asked to reschedule the delivery to se if they an attempt to get it in. The reschedule date was for today. The crew arrives and takes measurement and again states they will not attempt. I asked them if they can attempt to lift the (empty) refrigerator above the radiator, they said no. They don not want to lift anything. Then I asked if I could have the radiator removed if they bring the fridge in.they again said no. They will not attempt to deliver it, My father was there willing to remove the radiator which would give them enough clearance to move the refrigerator and again the refused to make the attempt. I called the store and asked to speak with a [redacted]. I explained the situation and he told me the best he could do is reschedule for,tomorrow for "heavy lifting"crew to come and make the move. So that is another day I need to take off from work and a third delivery attempt. I asked the manger why that crew want sent today considering the first delivery attempt didn't not go, he said there was not note on the account stating the issue. And once I asked what I would get for the inconvenience, they offered me nothing except for me to be available tomorrow for another 4 hours for get another delivery attempt. This is beyond poor customer service. 3 days off from work for a refrigerator and 2 refused delivery attempts.Desired Settlement: I want a credit for the full amount of the whirlpool refrigerator. It was a lemon.

Business

Response:

Tell us why here...Cutomer was given full credit of what they paid us for the Whirlpool refrigerator and the new refrigerator is scheduled to be delivered today. If this customer is looking for additional cocmpensation for time lost due to delivery issues they should contact the [redacted] of the [redacted] Store at [redacted] and he will be able to assist them with that.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did not receive a credit, what I did get was a replacement refigerator after a week and a half from the initial call and two failed delivery attempts. Failed attempts because P.C. Richards sent me two delivery/ installation crews that did not even try to fit the refigerator into my house. Both times the refigerator did not even make out of the truck, nor did they attempt to remove the broken one. I had to wait for a THIRD delivery day, which meant another day off from work. I deserve to be compensated for the inconvenience due to the incompentence of TWO delivery/installtion crews who refused to even offload the refigerator from the truck. I ask for a credit/gift card of at least $200 to cover the food I had to throw out and for having to lose two days of work. The [redacted] offered no compensation for my inconvenience. Two weeks with no refigerator, and two failed deliveries.

....

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Blomberg dishwasher was purchased from PC Richards in [redacted] on 10/**/14 for a total of $819.84. Purchase included installation service for additional charge of $125, which was to be rebated after installation. Dishwasher was delivered on 10/**/14, but installation was incomplete. Installer told me I needed to hire my own plumber to complete the installation. I called the store to complain. I was replacing a previous dishwasher in the same location, so all of the basic plumbing needed was already in place. A simple connection is all that was required. On 11/*/14, they sent another installer, but that installer could not complete the installation either. I called store again, and they sent a third installer a few days later. This installer did further work and then stated that installation was now complete. I ran the dishwasher the next day and it caused a flood, creating considerable damage to my kitchen and the ceiling in the floor below in my home. I went back to the store to complain to the salesman ([redacted]) and his [redacted]. They refused to send a licensed plumber to properly repair the installation and the damage. So I hired my own plumber to fix the installation. The plumber showed me that there was considerable damage to the plumbing under the sink caused by the PC Richards installer. My plumber repaired this damage on Dec. **, 2014 and properly completed the connection of the dishwasher at a cost of $220. I called PC Richards customer service several times to complain and was finally told to get an estimate to effect further repairs of the significant damage caused by the flood (damaged flooring under sink, sheetrock ceiling of floor below, and painting). I got an estimate from a contractor to repair the damage, which amounted to $950. I mailed this estimate to PC Richards in early January, 2015. About a week later, they sent an inspecting team to my home to inspect the damage and take photos. I waited over a week and did not hear anything. Then I had to follow up with several calls, and finally spoke to Lisa in January, who promised to pay for the repairs of $950 plus $220. But no payment was forthcoming, other than the orginally promised rebate of the $125 installation charge . I then sent a certified letter of complaint to [redacted] of PC Richards and Son, dated Feb. **, 2015. As of today, March **, 2015, I have still not received any payment for the repairs resulting from the faulty installation of this dishwasher. ,Desired Settlement: I am asking for a cash payment of $1170 to pay for the repairs to my home, plus $200 to compensate me for all of my time and trouble for a total of $1370.

Business

Response:

Tell us why here...This issue is now a small claims court case which is scheduled for April [redacted] unless [redacted] settles this claim with this customer out of court. We have forwarded the estimate of the cost of the repairs plus the plumbers fee to [redacted] and they should be contacting this customer with a settlement prior to the court date otherwise they will be going to court to resolve the issue there.

Review: I purchased a dishwasher and an extended warranty and was forced to get item delivered due to a promotion on 10/**/13. The dishwasher was never opened nor used and properly stored during my construction. I just moved in and installed my dishwasher on 2/**/15 to find my dishwasher defected inside and that the door will not properly close. I was told to call the manufacturer [redacted] where in turn they said its not a malfuction piece in that it was damaged during delivery from PC Richards.

PC Richards is blaming [redacted]. I have been and still paying an extended warranty for the dishwasher. I spoke to the sales representative from the Astoria and was told there was nothing they can do. PC Richards Headquarters in [redacted] is not returning my calls and I am out of a dishwasher. I spoke to [redacted] who is the [redacted] at the headquarters and he is not returning my calls and insisted rudely that its not his problem.Desired Settlement: I am asking for a replacement or a repair so that I can use my dishwasher. It has never been used and I have been paying for insurance since 10/**/13 and no one is being held accountable for this unit.

Business

Response:

Tell us why here...According to the notes on our system from [redacted], he has spoken to this customer and advised them that we cannot be responsible for delivery daamge for somthing that was delivered 2 years ago. Based on the pictures that he received from [redacted]s Appliance the inner tub is damaged. Customer should contact [redacted] again to see if repair is even possible because we are not going to replace the dishwasher in question due to the [redacted]gth of time that has passed from the original delivery.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] keeps stating that I had the unit for 2 years which is false. It has been 1 year and 5 months NOT 2 YEARS. I was FORCED to get the unit deivered due to a promotion in which I had no choice but to get it delivered by 10/**/13. I explained to the salesperson that I am under construction and the house will not be ready anytime soon. He ([redacted]) INSISTED to get the unit delivered in order to receive the promotion and to store it in a safe place. He also stated not to worry that I have an extended warranty and I will be covered in case something is wrong. Everytime I call [redacted] I get a voicemail or leave a message with a receptionist with no response as of yet. [redacted] also stated that I should have opened the box when it was delivered, however, the problem is internally. There is no dent or any evidence that the damage was visible. The problem is internal. In addition, when [redacted]'s appliance came to observe the unit, the technician bent the piece even more and stated that he did this so that PC Richard or [redacted] would have no choice but to replace the unit. I have been paying for insurance since 10/**/13 and cannot understand why the aggravation in order to replace or repair a unit that was never used. When I purchased this dishwasher, I spent $25,000 in appliances and electronics and cannot understand why PC Richards is giving me a hard time for $799.99. I would like to see what pictures [redacted]'s technician sent him. This is a piece that is hard to see internally that will not allow the door to close properly. [Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Business

Response:

Tell us why here...[redacted] has the photos as well the report from [redacted]'s and the customer can receive both from [redacted] if they e mail him at [redacted] has discussed this issue with our [redacted] of Customer Service [redacted] and [redacted] will be calling this customer shortly with an offer suggested by [redacted] in an attempt to resolve this issue amicably. .

Review: watchung store # ** nj..p c Richard deliver my refrigerator with out ice maker.I fail to check the frezer when dropped on my home address.but a day later I found out,I went to store and spoke with sales person which was so nasty to me.he stated that he put the model # and that what I got..talked to the manager he said that we deliver whats in your receipt tried to explain that I ask for this ref beasd of my visual inspection and it has ice maker for it.he said no ice maker is optional..I said the sells person did not tell me that the ice maker is optional..he said if you ask he will tell you..I feel they fool me with this product even though I bought stove and dishwasher from them at the same time I bought my ref...I have several problem .started with the delivery.the day before devilry I called the make sure they will deliver .I called around 7pm on Friday the [redacted].the person that answer told me the you delivey will be tomorrow bet 9-2pm.and will be tow truck to deliver..on sat [redacted] got call @7:30am saying the truck will be there in 30min.7:45am the truck was front on my house.and they deliver the stove ..around 2pm the 2nd truck came ..my ref was kinda small.29w 32d-65h..but the guy told me this wont fit easey.they made me remove the modding around the door fram..they ask me to sweep in the place where they will put the ref....regarding the dishwasher it has a dent and they took it back.and I have to go through what io went through with delivery....but at this point I will cancel the order of dishwasher till they resolve the problem with the ref that came without ice maker or they give me credit for it.if they dont want to resolve it I would like to teturn there stuff and I will do my business some where else thanks for you hepl

Business

Response:

Tell us why here...This customer should contact the District Manager for the store where their purchase was made at [redacted] because there is no optional ice maker model ECKMFEZ2 listed on their invoice and the model refrigerator that they ordered WRT549SZDM does not come with a built in icemaker. That optional ice maker retails for an additional $100.00.