Penn Credit Corporation

August 10, 2014
Roman"> 
Revdex.com of Washington DC and Eastern Pennsylvania
1337 North Front Street
Harrisburg, PA 17102
 
RE:       [redacted]
Case:    [redacted]
 
 
            Penn Credit takes pride in following all Federal and State Collection calls.  
           
           
             Please be advised we were notified on August 6, 2014 for the first time we were calling an incorrect phone number.  The agent removed the phone number from our database, and no further phone calls have been made to the number in question. 
 
            Thank you for your assistance in the resolution of this matter
 
Sincerely,
 
Timothy F[redacted]
Collections Manager

Penn Credit reviewed, investigated, and located the personal business matter pertaining to [redacted] as referenced in his complaint.   On February 16, 2017, [redacted] spoke with a telephone representative and supervisor from Penn Credit regarding the matter.  Upon reviewing the...

recordings, I confirmed that that both calls were handled professionally.  The outcome of the conversation resulted in [redacted] advising he would send a letter regarding the matter.   On March 13, 2017 Penn Credit received a certified letter from [redacted] disputing the validity of the debt.  Penn Credit updated the dispute accordingly requesting verification of the debt from the original creditor.    If [redacted] is claiming fraud, please advise him to obtain a copy of a police report and have him forward directly to Penn Credit.  Upon reception, Penn Credit will send this information to the original creditor notifying them to conduct an investigation.   Please advise [redacted] that Penn Credit has never sent this account to the credit bureaus.    Penn Credit has acknowledged [redacted]’s request to cease and desist any further communication regarding the matter.   In the event [redacted] has any questions or concerns please have him contact me directly, Thomas P[redacted], toll free at ###-###-####; or email [redacted]@penncredit.com.   Thank you for your help in resolving this matter.

Penn Credit did review and investigate the complaint.   Penn Credit has updated and included proof that deletion notification was sent to the credit bureaus on January 26, 2017 and March 15, 2017.  Penn Credit has also mailed a letter containing this information to [redacted]. ...

Please notify [redacted] to allow twenty-days from March 15, 2017 to reflect upon his credit bureau reports.   In the event this item remains on his credit bureau report(s) following the allotted twenty-day time frame, please advise [redacted] to contact Thomas P[redacted] toll free at l-###-###-####; or email Thomas.P[redacted]@penncredit.com.   Thank you for your assistance in the resolution of this matter.

I reviewed and invrestgated the complaint. The consumer states that the account is paid in full. Penn Credit does not have record of payment; however, Penn Credit does not have the account assigned to them any longer. The consumer may have paid after the account was closed and returned to the...

creditor.
Please advise Ms. [redacted] that Penn Credit updated a deletion record to the credit bureau on August 7/2014. Unfortunatley, Penn Credit does not have control over when the credit bureaus actually update. Please advise Ms. [redacted] that I sent a deletion record through E-Oscar today.
If Ms. [redacted] would like to discuss with me directly I can be reached toll free at ###-###-#### or email me at [redacted]
Thank yo for your assistance in the resolution of this matter

Penn Credit did review and investigate the complaint. Penn Credit was calling a wrong number and did not have any prior knowledge that the number was not correct. In order to avoid wrong number continued calls, Penn Credit has a wrong number “OPT OUT” option for use by the consumer to stop calls...

immediatley. I apologize for the inconvenience and please have [redacted] contact Thomas P[redacted] directly toll free ###-###-#### or email him at [redacted]@penncreditcom if he should receive any additonal calls. Thank you for your help in theresolution of this matter.

[redacted]  [redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
[redacted]
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:This debt is completely fraudulent!I demand an immediate cease,delete, and Desist of all collections against me.Also I never gave anyone permission to share my personal information so I believe Penn Credit may have obtained my information illegally in attempts to EXTORT me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Penn Credit did review and investigate the complaint. Please advise [redacted] that he had several opportunities to contact Penn Credit and/or the legal firm to dispute or request an explanation of the account. Penn Credit sent out a validation notice to [redacted] and two additional notices...

without a response from [redacted]. Addtiionally, the attorney firm sent a notice for [redacted] to appear in court on June 27, 2016. I am not sure if he appeared or not. After the hearing the court would of sent [redacted] their decision. [redacted] was afforded several opportunities to inquire about the debt owed Cook County Department of Revenue and according to our records did not. If [redacted] would like to discuss the matter further or pay the amount owed in the paperwork received from the court please have him contact Thomas P[redacted] directly toll free ###-###-#### or email him at [redacted]@penncreditcom. If he has any additional questions or concerns. Thank you for your assistance in resolving this matter.

Penn Credit reviewed and investigated the complaint.    Please be advised that Penn Credit acknowledges [redacted]’s account is settled in full. [redacted]’s account was settled in full on 10/23/17. Penn Credit initially submitted a request to the three major credit bureaus to have...

the account updated as settled in full 10/26/17. Penn Credit has submitted an additional request to the three major credit bureaus to update [redacted]’s account as settled in full. Please be advised that it may take approximately 21 days for the credit bureaus to update their records.   Penn Credit apologizes for any inconvenience this may have caused. Please advise [redacted] to contact me directly if she has any questions or concerns.  My name is Brian T[redacted], I can be reached toll free at ###-###-####; or emailed [redacted]@penncredit.com.     Penn Credit apologizes for the inconvenience.   Thank you for your assistance and resolution regarding the matter.

Penn Credit did review and investigate the complaint.
Penn Credit was calling a wrong number. I blocked the number ###-###-#### provided in the complaint from receiving any additional calls.
I aoologize for any inconvenience.
Please have [redacted] contact Thomas P[redacted] directly...

toll free ###-###-#### or email him at [redacted]@penncreditcom if she would like to discuss the matter further.

Penn Credit did review and investigate the complaint.   Please advise [redacted] that the State of Maryland Comptroller notified Penn Credit on March 27, 2017 that his 2015 state taxes are paid in full.   Penn Credit apologizes for any inconvenience and will not communicate with [redacted]...

[redacted] regarding the matter.    Please notify [redacted] to contact me directly should he have any questions or concerns.  My direct line is [redacted] extension [redacted], or he can email me at [redacted]@pennCredit.com.   Thank you for your help in resolving this matter.

I have reviewed and investigated the complaint.
Penn Credit represents the State of Maryland Comptroller’s office concerning personal income tax. The account in question is for tax year 2011 and the balance with Interest and penalties is $1,776.63.
Penn Credit received a call from the...

consumer on November 11, 2015 and disputed the claim. At that time as part of the investigative process itemization of the debt was requested and to date has not been received. Once received the information will be forwarded for review, discussion and resolution.
As and agency we need verification from the consumer or notification from the original creditor in order to credit, adjust and/or cease collection of an account.
The account has been placed in a status that ceases all forms of communication with the conusmer until [redacted]’s questions and concerns are addressed.
If [redacted] would like to discuss the matter further please contact Thomas P[redacted], Vice President direclty toll free ###-###-#### or email him at [redacted]@penncredit.com.
Thank you for your assistance in the resolution of this matter

March 14, 2014
Revdex.com of Washington DC and Eastern Pennsylvania
1337 North Front Street
Harrisburg, PA 17102
RE:       [redacted]
Case:     [redacted]
            I have requested another statement to be mailed to [redacted].  She should receive the notice shortly.  
                       
            Thank you for your assistance in the resolution of this matter
 
Sincerely,
[redacted]
Collections Manager

Penn Credit reviewed and investigated the complaint.    Penn Credit updated [redacted]’s file as a cease and desist per her request. Please be advised, this is the first notification received from [redacted] informing we were attempting to reach her at a wrong phone number.  The...

phone number has been removed and Penn Credit apologizes for any inconvenience this may have caused.  Penn Credit will cease all further communication regarding the matter.    Penn Credit does offer an “opt out” option when a wrong phone number is called.  This function removes the wrong phone number and prevents sensitive information from being disclosed.   Please advise [redacted] to contact me directly if she has any questions or concerns.  My name is Thomas P[redacted], I can be reached toll free at ###-###-####; or emailed at [redacted]@penncredit.com.     Thank you for your assistance and resolution regarding the matter.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

March 17, 2014
Revdex.com of Washington DC and Eastern Pennsylvania
1337 North Front Street
Harrisburg, PA 17102
RE:       [redacted]
Case:     [redacted]
           
            Penn Credit has not received any payments for the outstanding tickets since these accounts were placed in our office on 5/31/2011.
 In reviewing the information on the client’s web site they are showing that they sent a notice to **. [redacted] on 6/09/2000 informing him his driver’s license would be suspended if he did not pay for the citations.  They then placed the citations in a different collection agency [redacted] on 11/11/2004 until 5/31/2001.
            The client’s website does show two other citations from 11/08/1998 were closed in and resolved in 2004, is it possible these are the tickets **. [redacted] is referring to in his complaint ?
           
           
           
            Thank you for your assistance in the resolution of this matter
 
Sincerely,
[redacted]
Collections Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
IN REPLY:THERE WAS NO CONFUSION ABOUT THE PRODUCTS RECEIVED. I’M NOT FAMILIAR WITH A LOTION AND SPA SET. BUT I RECEIVED AND USED THE OTHER PRODUCTS. ONE POINT WAS THIS---I HAVE MAILED SEVERAL CASH PAYMENTS TOWARD THIS ORDER. WHEN I WAS CONTACTING THE COMPANY TO INQUIRE, SHE/HE FAILED TO MENTION RECEIPT OF CASH PAYMENTS. BUT MENTIONED RECEIVING CHECKS THAT DIDN’T GO THROUGH THE BANK. MAYBE THIS WAS A PRESENTATION ISSUE WITH THE PERSON GOING TO THE BANK.  PLUS I CONTINUED TO RECEIVE THE OFFERINGS OF PRODUCTS ON A REGULAR BASIS THROUGH CERTIFIED MAIL.  [redacted]WHO HIRED WHOM TO COLLECT WHAT ON THIS ACCOUNT?[redacted]ALSO I ATTACHED AN IMAGE THE PENDANT AND EARRINGS AND THE DOCUMENT FOLDERS. THOSE FOLDERS I COULD BUY AT ANY OFFICE STORE FOR 10$. THE NECKLACE AND EARRING SET WAS LISTED AS SILVER-TONE AND SIMULATED PEARL.
Regards,
[redacted]

June 3, 2014
Roman"> 
Revdex.com of Washington DC and Eastern Pennsylvania
1337 North Front Street
Harrisburg, PA 17102
 
RE:       [redacted]
Case:    [redacted]
 
 
            Penn Credit takes pride in following all Federal and State Collection calls.  
           
           
            I have removed the phone number in question, and will make sure that no future calls are made.   If [redacted] has any more concerns please have him contact me directly.
 
            Thank you for your assistance in the resolution of this matter
 
Sincerely,
 
[redacted]
Collections Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Don't contact me again.  
Regards,
[redacted]