PennyMac Loan Services

PennyMac Loan Services, LLC, (“PennyMac”)...

strives to provide
superior customer service and process all transactions in a timely and accurate
manner.
 Thank you for forwarding Mr. [redacted]’s concerns to our attention and
allowing us the opportunity to respond. 
Upon
receipt of the Revdex.com’s correspondence, our office completed a thorough review of
Mr. [redacted]’s loan as it relates to his May 1, 2014 mortgage payment. Please be
assured PennyMac has located the payment, in the amount of $1,500.00, and
applied the funds on May 23, 2014, effective for May 1, 2014. Additionally, as Mr.
[redacted] remitted another mortgage payment over the phone on May 16, 2014, these
funds were applied towards the June 1, 2014 mortgage payment. As of the date of
this letter the loan is current and next due for the July 1, 2014 mortgage
payment.
Please note
payments remitted through military allotment are not recommended as the funds
are received without the necessary account information (i.e. loan number,
borrower name, property address). As such, upon receipt of the payment, we are
unable to identify which loan the funds belong to which subsequently causes a
delay in applying the mortgage payment. We apologize for any inconvenience this
may have caused.
 PennyMac values and protects its customers’
confidential information.  Due to privacy
reasons, we will refrain from posting any personal information to the Revdex.com site
as we do not disclose our borrowers’ personal information.

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC...

(“PennyMac”) the opportunity to review and respond to Mr. O[redacted]’s  concerns.
 
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to Mr. O[redacted] to discuss his concerns regarding the payments received and credit reporting on September 28, 2016.  A detailed letter of explanation will be sent to Mr. O[redacted] under separate cover within 30 business days.   PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Ms.[redacted]’s concerns to our attention and allowing us the opportunity to respond. Upon receipt of the...

Revdex.comnotification, our office completed a thorough review of Ms. [redacted]’s loan to ensure that her concerns are addressed. PennyMac is in the process ofgenerating written response in regards to researching her concerns.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide
superior customer service and process all transactions in a timely and accurate
manner.
 Thank you for forwarding
10pt;">Ms.
[redacted]’s concerns
to our attention and allowing us the opportunity to respond. 
Upon
receipt of the Revdex.com notification, PennyMac completed a thorough review of Ms.
[redacted]’s loan.  Our research indicates
that PennyMac received Ms. [redacted]’s request to pay the Village taxes on May 16,
2014.  After verifying with the Sleepy
Hollow Treasurer on May 23, 2014, that the village taxes remained unpaid, funds
were issued from the loan’s escrow account to pay the outstanding village
taxes.  In order to expedite the payment
to the Sleepy Hollow Treasurer, the check was scheduled to be sent via Federal Express
overnight delivery; however, due to an internal processing delay, the check was
not processed and sent as scheduled.  As
a result the Village taxes remained unpaid until they received Ms. [redacted]’s
payment on May 28, 2014. 
PennyMac
advanced funds from our corporate account to pay the penalties and interest due
to Sleepy Hollow Village for the late tax payment. As Ms. [redacted] paid for her
taxes herself, a wire, was deposited into her bank account on May 30, 2014.  This wire included the reimbursement for the
taxes and penalties she paid to Sleepy Hollow Treasurer, in addition to a bank
wire fee.  Lastly, our system has been
updated to ensure future tax payments are disbursed to the appropriate payees. Ms.
[redacted], confirmed during a telephone conversation with PennyMac on May 30, 2014,
that her questions and concerns had been addressed.
PennyMac
values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from
posting any personal information to the Revdex.com site as we do not disclose our
borrowers’ personal information.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner.  Thank you for forwarding Ms. [redacted]'s concerns to our attention and allowing us the opportunity to...

respond. Please be advised a PennyMac is in the final stages of reviewing Ms. [redacted]'s request for a short sale. We appreciate Ms. [redacted]'s patience while PennyMac continues our review. At this time, PennyMac is pending a revised HUD from Ms. [redacted]'s agent in order to reach our final decision.  A written response will be mailed to Ms. [redacted] once a determination has been made. PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thankyou for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to Mr. B[redacted]’sconcerns.PennyMacstrives to provide superior customer service and respond to all inquiriesin a timely...

manner.  Upon receipt of the Revdex.com notification, a PennyMacRepresentative contacted Mr. B[redacted] on October 7,2015, to discuss his concerns.  PennyMac confirmed that his insurance claim is currently being processed. A detailed letter of explanationwill be sent to Mr. B[redacted] under separate cover.  PennyMacvalues and protects its customers’ confidential information.  Due to privacy reasons, we will refrain fromposting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.

Thank you for forwarding Mr. [redacted]’s concerns to our attention and allowing us the opportunity to respond.  PennyMac strives to provide superior customer service and process all requests in a timely and efficient manner.Consistent with our previous response, our attempts to contact Mr. [redacted] have been unsuccessful and PennyMac is in the process of placing a stop payment on Mr. [redacted]’s escrow overage check, in order to reapply the funds toward his principal balance as requested.  PennyMac appreciates Mr. [redacted]’s patience while we complete his requests.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Ms. W[redacted]'s concerns.
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of...

the Revdex.com notification, a PennyMac Representative contacted Ms. W[redacted] to discuss her concerns regarding the release of lien on January 28, 2016.  A detailed letter of explanation will be sent to Ms. W[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC...

(“PennyMac”) the opportunity to review and respond to Mr. V[redacted]’s  concerns.
 
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to Mr. V[redacted] to discuss his concerns regarding the payoff of the loan on August 25, 2016.  A detailed letter of explanation will be sent to Ms. V[redacted] under separate cover within 30 business days.   PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Mr. S[redacted]'s concerns.
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon...

receipt of the Revdex.com notification, a PennyMac Representative contacted Mr. S[redacted] to discuss his concerns regarding the application of his payments on June 14, 2016. A detailed letter of explanation will be sent to Mr. S[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

Thankyou for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to Mr. L[redacted]’sconcerns.PennyMacstrives to provide superior customer service and respond to all inquiriesin a timely...

manner.  Upon receipt of the Revdex.com notification, a PennyMacRepresentative attempted to contact Mr. L[redacted] on September 8, 2015. Our records confirm that an escrow refund check was mailed to Mr. L[redacted] on August 26, 2015.  Additional attempts will be made to confirm the receipt of the check and address all of Mr. L[redacted]'s concerns.  PennyMacvalues and protects its customers’ confidential information.  Due to privacy reasons, we will refrain fromposting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.   A detailed letterwill be sent to Mr. L[redacted] under separate cover.

Complaint: 10403291
I am rejecting this response because:  The information requested and sent in by me was done back in October and in November I got information that I did not qualify for refinance through FHA because of my income after losing my ex husband's retirement from the military.  The bank Penny Mac is the one that did the paperwork, review , etc for the FHA and the letter I got was from them.  I find it irresponsible that when the review was taking place they were not using the same information for the short sale.  Some of the paperwork has been sent in 3 or more times like it has been lost.  The real estate agent has sent in all the forms they asked for from him again as of yesterday.  The person we are dealing with says he has sent it off and requested approval for the short sale and then he sends something else mentioning that he needs it so he can "send off" so we never know where it is at.  What we do know is that we had a December 19 closing for the house and because of sending in paperwork several times (I sent same day or next day) it was not able to close.  By the grace of God the buyer extended the contract to February 13 so now we are waiting again for approval...over another month.  Once this has been approved by FHA there is no excuse for them to drag their feet like this.  I feel like they are deliberately trying to force house into foreclosure instead of allowing the short sale. 
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10263965, and find that this resolution is satisfactory to me, provided PennyMac follows through with their promise of a letter to me to ensure they have corrected the situation.  They promised this in a call to me this week.  If I do not receive the letter, I wish to re-submit this complaint against them.  Thank you to the Revdex.com for mediating this situation. 
Regards,
[redacted]

Complaint: 10796265
I am rejecting this response because:
I still do not have a check in my hand.  I recieved r a call and called back in less than 5 minutes only to get a machine. I left a message requesting another call back.  It's been 10 weeks and still no check.  Anything less than having the money sent with a tracking number is unacceptable since I have been told 6 different times that it has been mailed and have not reviewed it.  What good does telling me it was mailed 2 weeks ago (August 26th) do?  
Regards,
[redacted] L[redacted]

Thank you for bringing this matter to our attention and allowing PennyMac...

Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Ms. H[redacted] concerns.

PennyMac Loan Services, LLC,(“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mrs. [redacted]’sconcerns to our attention and allowing us the opportunity to respond. Our office is in the...

process of investigating the matter. A written response in regards to her concerns will be sent to Mrs. [redacted]. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.

PennyMac Loan Services, LLC,(“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mr. [redacted]'s concerns to our attention and allowing us the opportunity to respond. We are in the process of...

investigating the matter and provide resolution as it relates to his request to waive the late fees of $103.98 PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. A PennyMac Representative contacted Mr. M[redacted] on July 18, 2016, to further discuss his concerns regarding the homeowner's insurance.  A detailed letter of explanation will be sent to Mr. M[redacted] under separate cover within 23 business days.
PennyMac values and protects its customer's confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to
Verdana, sans-serif;">Mr. M[redacted]'s concerns.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Ms....

[redacted]’s  concerns.
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com notification, our office completed a thorough review of Ms. [redacted]’s loan to verify the status of her request.  Our review confirms that Ms. [redacted] was in contact with a Customer Service Manager that provided her with a substantive response addressing her concerns.  PennyMac confirmed that Ms. [redacted]’s request for a refund was expedited by the Manager.  An apology letter and explaining the situation was sent to Ms. [redacted] under separate cover. 
PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.