PennyMac Loan Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11305789, and find that this resolution is satisfactory to me.
Regards,...


A[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11508735, and find that this resolution is satisfactory to me. I would, however, appreciate an explanation as to how and why this happened again after the last time I filed a comaint last year for the same reason.
 
 
I very much look forward to hearing from you.
 
Respectfully,
 
S[redacted]
Regards,
S[redacted]

Thank
you for bringing this matter to our attention and allowing PennyMac Loan
Services, LLC (“PennyMac”) the opportunity to review and respond to the [redacted]’
concerns.
justify;">PennyMac
strives to provide superior customer service and process all transactions
in a timely and accurate manner.  Upon
receipt of the Revdex.com notification, a thorough review of the loan was completed to
respond to the [redacted]’ concerns.  A PennyMac Customer Service
Representative advised the [redacted] on February 7, 2014, that under the
bi-weekly application requirements, the loan had to be paid one month ahead in
order to enroll in the bi-weekly AutoPay service. Review of the phone call on
February 27, 2014, with a PennyMac Customer Service Representative, confirms that
the [redacted] requested to be enrolled in our bi-weekly AutoPay service and would
be submitting an application that day.
As such, the loan was removed
from PennyMac’s monthly AutoPay, which drafted on March 5, 2014, with the
payment applied towards the April 2014, payment, thus paying the loan one month
ahead and enabling it to be eligible for our bi-weekly payment service.
PennyMac received the [redacted]’ bi-weekly AutoPay application on March 6, 2014
to begin drafting on April 7, 2014. The AutoPay was adjusted to bi-weekly
drafting per the [redacted]’ request and a confirmation letter was mailed to them on
March 7, 2014 advising of this.  Further
review confirms that the [redacted] contacted PennyMac’s Customer Service
Department on March 6, 2014 to request a payment refund for the funds that were
applied towards the April 2014 payment. On March 7, 2014, the April 2014
payment was reversed our records confirm a wire in the amount of $1,139.44 was
deposited into the [redacted] bank account on March 11, 2014.  We apologize for the delay in refunding the
payment as PennyMac does not process refund requests on weekends

Complaint: 10173351I am rejecting this response because:
This is the same response I received earlier. Is there any acknowledgment of sending me multiple requests after I and the insurance company sent you the needed information? Is there any acknowledgment that the responses from Customer Service were inconsistent and unclear? Is there any confirmation this will not happen again?Regards,[redacted]
%

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the
class="il">Revdex.comnotification, a PennyMac Representative contactedMs. G[redacted] to discuss her concerns regarding the applicationofherpayments in 2015 and 2016.  A detailed letter of explanation will be sent to Ms. G[redacted] under separate cover within 30 business days.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to
Verdana, sans-serif;">Ms. B[redacted]'s concerns.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Ms. C[redacted] concerns. 
PennyMac strives to provide superior customer service and respond to all inquires in a timely manner. A detailed...

letter of explanation will be sent to Ms. C[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

Complaint: 10374011
I am rejecting this response because the previously described problems have not been corrected, nor given a satisfactory response.  Nor has the issue of the tardy processing costing me money been addressed. 
Regards,[redacted]

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner.  Thank you for forwarding Mr.[redacted]’s concerns to our attention and allowing us the opportunity to respond. A...

representative from our office spoke with Mr. [redacted] on February 5, 2015 and discussed his concerns with him.  A detailed letter will be sent to Mr.[redacted] directly with information regarding our research as they relate to his concerns.PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

To add to what others have said about Penny Mac loan servicing, they are terrible. I have never had any issues with mortgage services over the 10 years I have had my mortgage, until Penny Mac. They have the worst customer service and because there system recognizes your phone number, I get the same customer service rep who is horrible. They have down right lied to me when we needed help paying our loan because my young daughter had a freak accident and I could not work. They told me that they couldn't help me because I didn't have enough money coming in (no genius here, if I had money coming in I would pay it), then when I started working again I asked for help to get caught back up, they told me they couldn't help me. Then they quite sending statements because I had not made a monthly payment. I called and asked for an emailed copy or upload to there message board, they said they were not equipped to do that. This is 2015, they are not equipped to use the systems we all use. They continue to call me about my late payments. I won't even get started on their lack of customer service.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mr. [redacted]’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com...

notification, our office completed a thorough review of Mr. [redacted]’s loan to ensure that his concerns were addressed. A representative from our office attemptedto contact Mr. [redacted], to review his concerns and request an update regarding his draw. PennyMac is in the process of finalizing a written response to confirm the review of the loan as it relates to the status of the draw. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mr.[redacted]’s concerns to our attention and allowing us the opportunity to respond. PennyMac is in the process...

of providing a written response in regards to researching his concerns.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.

If I had a choice, I would not deal with this company at all. I made a payment online and simply wanted to change the effective date of the payment. Problems, as always, with the website made me question whether the change had been made. I called and spoke with a representative who assured me that the original payment had been cancelled and the new one entered. To my dismay, the original payment was still processed and the money taken from my account. Apparently the rep cancelled my cancellation. It's been 5 days since that payment and I have not yet received a refund, though they fully admit it's Pennymac's error. I made a similar attempt on its website today to change a payment and, just as before, the system is not working properly. I hate, hate, hate this company and hope my mortgage will soon be transferred to another.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Ms. I[redacted]'s concerns.
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of...

the Revdex.com notification, a PennyMac Representative contacted Ms. I[redacted] to discuss her concerns regarding the increase in the monthly payment due to the taxes and insurance on September 13, 2016. A detailed letter of explanation will be sent to Ms. I[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mr. O[redacted]z's concerns.
PennyMac strives to provide superior customer service and respond to all inquiries in...

a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mr. Julio O[redacted]z  to discuss his concerns regarding the refinance.  A detailed letter of explanation will be sent to Mr. O[redacted]z under separate cover within 30 business days.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Ms. Witty to discuss her concerns regarding the property taxes and escrow account on October 7, 2016.  A detailed letter of explanation will be sent to Ms. Witty under separate cover within 7 to 10 business days.
PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10370252, and find that this resolution is satisfactory to me.
Regards, [redacted]

Thank you for bringing this matter to our attention andallowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity toreview and respond to Mr. [redacted]’s concerns.PennyMac strives to provide superior customer service and respond to allinquiries in a...

timely manner.  Upon receipt of Mr. [redacted]'s concerns regarding the payment of his insurance policy premium, I completed a review of his loan and confirmed the premium was paid to USAA from Mr. [redacted]'s escrow account on August 12, 2015.  A detailed letter will be sent toMr. [redacted] under separate cover.PennyMac values and protects its customers’ confidentialinformation.  Due to privacy reasons, we will refrain from postingany personal information to the Revdex.com site as we do not discloseour borrowers’ personal information.

PennyMac is the worst mortgage company I have ever worked with! Bank of America sold my mortgage to them and it has been a nightmare every since. They send my payment slip days before it is due which forces me to send in a blind payment before I see the bill. I've had to resend another check because they will raise my payment for stupid reasons and I don't see it until I've already sent my payment in. They have lost my payments but thank goodness for online banking and I can prove when I sent the payment and that they cashed it because they put it on the wrong account!!!! And forget talking to a rep on the phone who has any understand what is going on in the company because they are all clueless. My last struggle would be FEMA flood insurance. I bought my house 4 years ago and never had to have flood insurance. PennyMac says I do even though FEMA flood lines have not changed in 7 years. I go ahead and get my own insurance and they STILL buy flood insurance for me and raise my bill. I try to call and the first girl hangs up on me before I can ask a question but after spending 5 minutes verifying who I am. I call again and the other girl is a total bh and keeps repeating they have my Flood insurance proof but will not address the issue that PennyMac has also purchased another policy for me (at a higher rate) and my payments will be going up. This company sucks!!!!!! Get away from them as soon as you can.

Complaint: 11544507
I am rejecting this response because:
Penny Mac is not accepting responsibility in taking 6 months to add me to wife's account so I could handle the estates business. My complaint still stands as stated in the original complaint. And has not been resolved 
Regards,
M[redacted]