PennyMac Loan Services

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mr.[redacted]’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely...

manner.  Upon receipt of the Revdex.com notification, a PennyMacRepresentative contacted Mr. [redacted] on January 23, 2015, to discuss his concerns in detail.  Mr. [redacted] was advised his tax line was updated and his additional concerns are being researched further and a letter of explanation will be sent to Mr. [redacted] under separate cover.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide
superior customer service and process all transactions in a timely and accurate
manner.
 Thank you for forwarding Mrs. [redacted]’s concerns...

to our attention and
allowing us the opportunity to respond. 
ur
office is in the process of completing a thorough review of Ms. [redacted]’s loan
to ensure that her concerns are addressed. 
PennyMac contacted Mrs. [redacted] on May 30, 2014, to advise a Priority
Complaint Specialist has been assigned to her loan to complete a review and
full research relating to her loss draft concerns.  Mrs. [redacted]’s point of contact will follow
up with her on June 2, 2014, to provide the results of our research.    
PennyMac
values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from
posting any personal information to the Revdex.com site as we do not disclose our
borrowers’ personal information.

Thank you,
The business advised since I have already sent the late payment they will cancel the late fee and apply it to the principal of the loan.
[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10287428, and find that this resolution is satisfactory to me.
Regards, [redacted]

PennyMac Loan Services, LLC, (“PennyMac”) strives to...

provide superior customer service and respond all to requests in a timely and professional manner.  Thank you for forwarding Mr. [redacted]'s concerns to our attention and allowing us the opportunity to respond. 
Please be aware that PennyMac follows the Fannie Mae Single Family Servicing Guide when considering a borrower’s request for PMI deletion when Fannie Mae is the investor of the loan.  Part II, Chapter 1, Section 102.05 reads as follows:
“A borrower may request cancellation of borrower-purchased mortgage insurance for any conventional mortgage loan (regardless of closing date) based on original value of the property.  If the borrower’s written request for cancellation includes all of the information necessary to reach a decision about the cancellation, the servicer should determine whether the Loan to Value (“LTV”) ratio of the mortgage loan meets Fannie Mae’s eligibility criterion and whether the borrower has an acceptable payment record.  The servicer must cancel the mortgage insurance if the borrower has an acceptable payment record, the value of the property is not less than its value at origination, and the servicer is satisfied that the mortgage loan meets the applicable LTV ratio eligibility criterion (as evidenced by the servicer’s warranty, a BPO, a certificate of value, or a new appraisal). Fannie Mae will not require the servicer to obtain evidence about the title status of the property.”
Upon receipt of the Revdex.com correspondence, our office completed a thorough review of Mr. [redacted]'s request to remove the PMI from the loan.  Our office spoke to Mr. [redacted] on March 11, 2014 and provided him with a substantive response that addressed his concerns.  Mr. [redacted]'s request is currently under review and a decision will be made upon receipt of the BPO ordered by PennyMac to determine the current property value.  
Request for a refund of PMI Premiums paid was discussed with Mr. [redacted] and an agreement was reached.  PennyMac values and protects its customers' confidential information; therefore, we will refrain from posting any personal information to the Revdex.com Site as we do not disclose such information.

Revdex.com:
I have reviewed the response made by the business (you sent my written complaint to PennyMac) in reference to complaint ID 11567724, and find that this resolution is satisfactory to me.   You have sent my complaint and given me a platform from which to get a public dialog started in hopes of a resolution with this company. 
Regards,
M[redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Ms. [redacted]’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  A  PennyMac Representative contacted Ms. [redacted] on Februar y 11, 2014, to discuss her concerns.  Ms. [redacted] was provided with a substantive response that addresses her concerns. PennyMac confirmed that an LPP refund was processed.  Furthermore, a letter of explanation was sent to be sent to Ms. [redacted] on February 13, 2015, confirming the same information. A copy of this letter will be mailed to Ms. [redacted] once again.PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mr. V[redacted]’s concerns to our attention and allowing us the opportunity to respond. Upon receipt of the Revdex.com...

notification, our office is in the process of completing a thorough review of Mr. V[redacted]’s loan to ensure that his concerns are addressed.  PennyMac will send a written response in regards to researching his concerns once the issue has been researched and resolved. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Penny Mac Purchased my loan from my original company which at first I didn't mind. I felt like I would have liked to have a say in the matted but shrugged it off. It was not Until I started having to work with my new lender that the frustration began.
It seems like PennyMac is stuck in the stone age. Electronic communication is beyond them and their wording on their website is not only confusing but misleading.
I was excited when I saw that they added internet payment option and I wanted to pay extra on my monthly payment. The options said. Amount and than how many payments I'd like to make. So I put in 200 and said I'd like to make one payment. For penny mac this translated to my asking to make two full payments plus 200 extra which overdrew my account and left me scrambling for 2 months to catch up on finances. They took all the payments electronically in a matter of 4 days but when I told them I had misunderstood and needed on payment returned I had to wait over 3 months to get it sorted out! It was on three ring circus of hassle after another to get this rectified.
Now I need a roof put on my home due to hail damage. My insurance campany was fast an efficient in sending out a check with both my name and pennyMacs on it with one week. Not three weeks later penny mac can't figure out how to handle it. They want me to cancel the check and re issue it. I HAVE HAD IT WITH THEIR AWEFUL COMMUNICATION AND INABILITY TO EXPLAIN THEMSEVES! I had to call my insurance company just to translate what the heck my mortgage company was trying to say.
I'm still working on getting this claim resolved.
"All in all Penny MAC Is a primitive and infuriating company to work with. They are happy to take you money as fast as possible but when it comes to any service; expect to spend no less that 2 months to accomplish anything. Get Ready to sit on your hands an wait if you end up with them as a mortgage company!"

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mr. C[redacted]’s concerns.PennyMac strives to provide superior customer service and respond to all...

inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mr. C[redacted] to discuss his concerns regarding the application of his payments on  September 29, 2015.  A detailed letter of explanation will be sent to Mr. C[redacted] under separate cover within 30 business days.  PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mr. [redacted]'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely...

manner.  PennyMac is currently reviewing the customers concerns.  A representative will be in contact with Mr. [redacted] and will also be providing a  letter and letter of explanation of our research which will be sent  under separate cover.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Mr. S[redacted]'s concerns.
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the...

Revdex.com notification, a PennyMac Representative contacted Mr. S[redacted] to discuss his concerns regarding the status of his refinance on August 30, 2016. A detailed letter of explanation will be sent to Mr. S[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

pennyMac has terrible customer service and charges fees for everything . It is very difficult to make a simple payment. I have even been called on the weekends to collect a payment I had already made. And when I pointed out that I made an online payment days earlier pennyMac would say oh and hang up. Refinancing to get out of dealing with this company.

Pennymac acquired my mortgage account in mid 2015 and by surprise they did not pay my taxes until January 2016. I did not get credit for the taxes paid in 2015 due to the late submission. I will have to wait until I file 2016 taxes to get credit for the taxes paid in 2015 to Pennymac. As a result, my refund has been reduced and money that I paid in 2015 will not be credited towards current year.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and respond all to inquiries in a timely and professional manner.  Thank you for forwarding Ms. [redacted]’s concerns to our attention and allowing us the opportunity to...

respond. 
Upon receipt of the Revdex.com notification, our office completed a thorough review of Ms. [redacted]’s concerns regarding the telephone calls she received from PennyMac.  Our office contacted Ms. [redacted] on April 11, 2014 and confirmed that her telephone number was removed from all of PennyMac’s systems to prevent further calls and also to avoid the telephone being added again.

I received an Annual Escrow Account Disclosure Statement on the statement it shows different totals which is quite confusing. Then it states that my escrow account is short about $5,209.70. I called and the first representative said it was a tax lien for $2,439.66 back in December he does not why, he put me on hold and after a holding forever we got disconnected. I called back and spoke to a representative name Joe. Who was not helpful and seemed annoyed that I was asking him questions on why I owe this amount. He told me to contact me county tax office and ask them. I don't understand why would I have to contact them when you all are asking for the payment. I did pull up my tax info to ensure I was current on my taxes and yes I am. I need clarification on why this amount is for and why was there a lien for $2,439.66?

Thank you for bringing this matter to our attention allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Ms. K[redacted]'s concerns.
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt...

of the Revdex.com notification, a PennyMac Representative contacted Ms. K[redacted] to discuss her concerns regarding loss mitigation assistance on January 6, 2016.  A detailed letter of explanation will be sent to Ms. K[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accuratemanner.  Thank you for forwarding Mr. [redacted]’s concerns to our attention and allowing us the opportunity to...

respond.  Upon receipt of the Revdex.com notification, our office completed another review of Mr. [redacted]’s loan to ensure that his concerns are addressed.  PennyMac’s PMI Department is currently in the process of obtaining necessary information in order to assist Mr. [redacted] with his request.A representative from our office attempted to contact Ms. [redacted] on February 3, 2015 to discuss his concerns and provide an update on his request.  A message was left with our representative’s contact information.  Additional attempts are being made and a letter will be mailed to his attention with further detail.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Complaint: 10546945
I am rejecting this response because:
They sent a letter saying they were investigating my issue and charges and would not bill for the monthly statement upcoming until handled, then 3 business days later they drafted out $639.00 OVER my monthly amount. I have yet to be able to contact them, I have spent hours on hold waiting and have emailed their services with no contact. I will now be filing fraud against them with a lawyer.
Regards,
[redacted]

Complaint: 10679093
I am rejecting this response because:I received no phone call from Pennymac on the date they indicate.
I also received no voicemail. I have previously received voicemails and if they did call I would expect them to continue to leave one. Most importantly, this response provides no resolution of the open issues!
Regards,
[redacted] C[redacted]

[To assist us in bringing this matter to a close, you give us a reason why you are rejecting the response. If no reason is received your complaint will be closed] .  
  Pennymac has giving no explanation on how they are going  to take care  and resolve this but only they recieved a message.  I would like a call, department whoa ha
Complaint: 11613386
I am rejecting this response because:
Regards,       pennymac has only acknowledged  implant but no info who, what department and how there going to tesolve!
 
 
 
 
 
 
Louis Elliott