PennyMac Loan Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9911131, and find that this resolution is satisfactory to me. 
 
However, the accurate correction was not made until I made several more follow-up calls...

to the company as they proceeded to merge not only the additional escrow payment but also my regular mortgage payment into an escrow account.  I hope they decide to sell my loan to another servicing company as this is just one of the many times I have had to correct the company in the short time they have handled my loan.
Regards,
[redacted]

Complaint: 10796265
I am rejecting this response because:
I still do not have a check in my hand.  I recieved r a call and called back in less than 5 minutes only to get a machine. I left a message requesting another call back.  It's been 10 weeks and still no check.  Anything less than having the money sent with a tracking number is unacceptable since I have been told 6 different times that it has been mailed and have not reviewed it.  What good does telling me it was mailed 2 weeks ago (August 26th) do?  
Regards,
[redacted] L[redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mr. [redacted] concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. ...

Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mr. [redacted] on March 16, 2014, to advise his concerns were being researched.  Mr. [redacted] was provided with a phone number which he can call should he have additional concerns.  A letter of explanation will be sent to Mr. [redacted] under separate cover. PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac...

Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Ms. H[redacted] concerns.

Thank you for allowing us the opportunity to respond to Ms. S[redacted]'s additional concerns.  
 
As previously advised, a representative from our office contacted Mr. S[redacted] on January 16, 2014 to assist in expediting her request.  Mr. S[redacted] advised he wanted to wait a couple of days to see if the check we mailed arrived. 
 
Mr. S[redacted] contacted our representative on January 17, 2014, to request we stop the check and issue a wire to expedite his refund.  The request was completed and we confirmed wire was delivered on January 17, 2014.  Please be advised that the wire included reimbursement for the wire fee he would be charged by his bank.  In addition, PennyMac.  If Mr. S[redacted] incurred additional fees due to this situation he can contact the representative he was contacted by and provide supporting documentation showing the fees he incurred.  PennyMac will review and refund any fees associated with this situation.  
 
While we understand Mr. S[redacted]'s frustration, this situation was caused by an internal systems issue.  PennyMac reviewed and corrected the issue to prevent future instances.  We are not at liberty of provided details of our systems to our borrowers.  Upon becoming aware of the situation, PennyMac promptly attempted to resolve this matter; regrettably, we encountered issues that the delay the resolution to our borrowers.  However, we believe that Mr. S[redacted] resolved and his refund expedited by our office.  We have also offered to reimburse any fees associated with this issue.  
 
Once again, thank you for allowing PennyMac the opportunity to respond.

Thank
you for bringing this matter to our attention and allowing PennyMac Loan
Services, LLC (“PennyMac”) the opportunity to review and respond to Ms.
[redacted]'s concerns.
justify;">PennyMac
strives to provide superior customer service and process all transactions
in a timely and efficient manner.  Upon receipt
of the Revdex.com notification, our office contacted the borrowers to their concerns.  A thorough review of the loan was completed as
it related to the status of her Tax Refund.  Our office confirmed that the tax refund was sent
to PennyMac by the Taxing Authority; therefore, a request was submitted to
credit the loan the amount of the tax refund, while PennyMac research the
status of the funds returned by the Taxing Authority.  A credit was applied to the loan’s escrow
account on March 4, 2014 for the refund amount. 
PennyMac values and protects its customers’ confidential
information.  Due to privacy reasons, we will refrain from posting a
detailed substantive response to the Revdex.com site as we do not disclose our
borrowers’ personal information.

Thank you for bringing this matter to our attention.
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. A detailed letter of explanation will be sent to Mr. [redacted] under separate cover within 5-7 business days.  
PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information. 
Tell us why here...

Thank
you for bringing this matter to our attention and allowing PennyMac Loan
Services, LLC (“PennyMac”) the opportunity to review and respond to Mr. G[redacted]’s
concerns.
PennyMac
strives to provide superior customer service and respond to all inquiries
in a timely manner.  Upon...

receipt of the Revdex.com notification, a PennyMac
Representative contacted Mr. G[redacted] on November 2, 2015, to discuss his concerns.  Due to a processing error, the bi-weekly AutoPay payment that was scheduled for August 14, 2015, did not draft. As such, the late charge assessed was waived and a request to correct the credit reporting has been submitted.  A detailed letter of explanation
will be sent to Mr. G[redacted] under separate cover.  PennyMac
values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from
posting any personal information to the Revdex.com site as we do not disclose our
borrowers’ personal information.

“Thank you for bringing this matter to our attention and allowing PennyMac...

Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mr. K[redacted]'s  concerns.
 
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Ms. K[redacted]  to discuss the concerns regarding Insurance Claim process on July 25, 2016.  A detailed letter of explanation will be sent to Mr. K[redacted] under separate cover within 30 business days.   PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information. 
Tell us why here...

Complaint: 11107281
I am rejecting this response because:
The PennyMacUSA said they will send me a letter in thirty days. I never recieved the letter.
Regards,
R[redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Mr. H[redacted]' concerns.
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt...

of the Revdex.com notification, a PennyMac Representative contacted Mr. H[redacted] to discuss his concerns regarding the insurance claim funds on July 7, 2016.  A detailed letter of explanation will be sent to Mr. H[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

“Thank you for bringing this matter to our attention and allowing PennyMac...

Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Ms. [redacted]  concerns.

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Ms. [redacted] to discuss her concerns regarding her January 2016 loan payment on February 10, 2016.  A detailed letter of explanation will be sent to Ms. [redacted] under separate cover within 30 business days.   PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

PennyMac Loan Services, LLC,(“PennyMac”) strives to provide superior customer service and process alltransactions in a timely and accurate manner. Thank you for forwarding Mrs.[redacted]’ concerns to our attention and allowing us the opportunity to respond. Upon receipt of the Revdex.comnotification, our office completed a thorough review of Mrs. [redacted]’ loan toensure that her concerns are addressed. A representative from our office calledMrs. [redacted]’ to provide resolution as it relates to his request regarding hercredit reporting for October 2014. PennyMac has mailed and faxed a writtenresponse in regards to researching her concerns.PennyMac values and protects its customers’confidential information. Due to privacy reasons, we will refrain from postingany personal information to the Revdex.com site as we do not disclose our borrowers’personal information

I am rejecting this response because:
Firstly, how difficult is it for them to even get our name correct. It is [redacted], not [redacted]. Doesn't quite instil any confidence in their "striving to provide a superior customer service" does it?
We have had e-mails and phone calls giving their explanations, and promising a refund. As of today April 16th, 2015 no refund has been received.
Regards,
[redacted]

Thank you for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to Mr. [redacted]'sconcerns.PennyMac strives to provide superior customer service and respond to all inquiriesin a timely...

manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mr. [redacted] to discuss his concerns.  Mr. [redacted] was provided with a substantiveresponse that addresses his concerns. PennyMac confirmed that his final loss drafts was mailed on April 21, 2015.  An apology letter and letter of explanation will be sent to Mr. [redacted] under separate cover.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.

“Thank you for bringing this matter to our attention and allowing PennyMac...

Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mrs. P[redacted]’s  concerns.
 
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mrs. P[redacted] to discuss her concerns regarding an insurance claim on May 24, 2016.  A detailed letter of explanation will be sent to Mrs. P[redacted] under separate cover within 30 business days.   PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thank you for bringingthis matter to our attention and allowing PennyMac Loan Services, LLC(“PennyMac”) the opportunity to review and respond to Mr. B[redacted]’s concerns.PennyMac strives to provide superior customer service and respond to allinquiries in a...

timely manner.  A representative has been assigned to research and address Mr. B[redacted]'s concerns. A voicemail was left for Mr. B[redacted] with the direct contact information for therepresentative assigned to his account.  Additional attempts will be made to speak with Mr. B[redacted] in detail.  PennyMac values and protects its customers’ confidentialinformation.  Due to privacy reasons, we will refrain from postingany personal information to the Revdex.com site as we do not discloseour borrowers’ personal information.   As such, a letter of explanation will be sent to his attention under separate cover.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mr. S[redacted]'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in...

a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative attempted to contact Mr. S[redacted] to discuss his concerns regarding the application of his payments.   A detailed letter of explanation will be sent to Mr. S[redacted] under separate cover.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.

My loan was sold to Penny Mac and they are the worst mortgage company! I would NEVER deal with this company, I say everyone stay clear away from this company. If you want your credit score to drop then stay with Penny Mac. They also have the WORST customer service!!!

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC...

(“PennyMac”) the opportunity to review and respond to Mr. F[redacted]  concerns.
 
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to Mr. F[redacted] to discuss his concerns regarding the purchase of an REO property on October 7, 2016.  A detailed letter of explanation will be sent to Ms. F[redacted] under separate cover within 30 business days.   PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.