PennyMac Loan Services

Thankyou for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to Mr. C[redacted]’sconcerns.PennyMacstrives to provide superior customer service and respond to all inquiriesin a timely manner. ...

Upon receipt of the Revdex.com notification, a PennyMacRepresentative attempted to contact Mr. C[redacted] on September 22, 2015, to discuss his concerns.  Regrettably, we were unable to reach Mr. C[redacted] and a message was left for him with the contact information for the representative assigned to his loan.  We will continue to make attempts to reach Mr. C[redacted] so that we may provide technical support and web assistance. A letter of explanation will also be sent to Mr. C[redacted] under separate cover.  PennyMacvalues and protects its customers’ confidential information.  Due to privacy reasons, we will refrain fromposting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner.  Thank you for forwarding Mr. Cooper’s concerns to our attention and allowing us the opportunity to respond. Upon receipt of the Revdex.com...

notification, our office contacted Mr. Cooper to provide him with a direct phone number to the person who can address his concerns.  PennyMac is in the process of finalizing a written response.PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Ms. M[redacted]’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the...

Revdex.com notification, our office is in the process of completing a thorough review of Ms. M[redacted]’s loan to ensure that his concerns are addressed.  PennyMac representative will send a written response in regards to researching her concerns as the issue is currently being researched and will be resolved.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

PennyMac Loan Services, LLC (“PennyMac”) strives to...

provide superior customer service and respond to all inquiries in a timely and efficient manner.  Please allow me to begin by apologizing for the frustration and inconvenience this matter caused Ms. W[redacted].
Upon receipt of the Revdex.com notification, our office completed a thorough review of your loan’s account activity and contacted Ms. W[redacted] to discuss her concerns.  During our conversation with Mr. W[redacted], she confirmed not receive the escrow refund check mailed by PennyMac.  To expedite Ms. W[redacted]'s refund, the check was stopped and a wire transfer was processed.  PennyMac confirmed with Mr. W[redacted]'s bank on January 17, 2014, that they in fact received the wire and would credit her account.  Ms. W[redacted] was contacted and advised of the final resolution.  
An apology letter was sent to Ms. W[redacted] for the frustration and inconvenience she encountered.

PennyMac Loan Services, LLC, (“PennyMac”)...

strives to provide
superior customer service and process all transactions in a timely and accurate
manner.  Thank you for forwarding Mr. [redacted]’s concerns to our attention
and allowing us the opportunity to respond. 
Upon
receipt of the Revdex.com notification, our office completed a thorough review of Mr. [redacted]’s
loan to ensure that his concerns were addressed.  PennyMac confirmed that Mr. [redacted]’s escrow
refund was mailed on April 30, 2014 and received by Mr. [redacted] on May 17, 2014.
PennyMac
values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from
posting any personal information to the Revdex.com site as we do not disclose our
borrowers’ personal information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10125905, and find that this proposed resolution is acceptable to me.   I will be grateful when I receive the written notice from PennyMac about this, and see the actions completed by PennyMac which they agreed to do.
Regards,
[redacted]

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process [redacted] transactions in a timely and accurate manner. Thank you for forwarding Mr. H[redacted]’s concerns to our attention and [redacted]owing us the opportunity to respond. Upon receipt of the Revdex.com...

notification, our office is in the process of completing a thorough review of Mr. H[redacted]’s loan to ensure that his concerns are addressed.  PennyMac will send a written response in regards to the research of his concerns once the issue has been researched and resolved. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

“Thank you for bringing this matter to our attention and allowing PennyMac...

Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Ms. W[redacted]’s  concerns.
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Ms. W[redacted] to discuss her concerns regarding insurance disbursements on January 21, 2016.  A detailed letter of explanation will be sent to Ms. W[redacted] under separate cover within 30 business days.   PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information. 
Tell us why here...

Thank you for bringing this matter to our attention.
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. A detailed letter of explanation will be sent to Mr. F[redacted] under separate cover within 5-7 business days.  
PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information. 
Tell us why here...

“Thank you for bringing this matter to our attention and allowing PennyMac...

Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mr. F[redacted]’s  concerns.
 
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mr. F[redacted] to discuss his concerns regarding insurance claim check on March 3, 2016.  A detailed letter of explanation will be sent to Mr. F[redacted] under separate cover within 30 business days.   PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") to review and respond to Mr. M[redacted]'s concerns.
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com...

notification, a PennyMac Representative contacted Mr. M[redacted] to discuss his concerns regarding the figures reflected on the Year End Statement on June 20, 2016. A detailed letter of explanation will be sent to Mr. M[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mr.D[redacted]’s concerns to our attention and allowing us the opportunity to respond. Our office is in the process...

of completing a review of Mr. D[redacted]’s loan to ensure that his concerns are addressed. PennyMac values and protects its customers’ confidentialinformation. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Complaint: 11705999
I am rejecting this response because:
 I have not heard from PennyMac since they called me and said they would look into it. They took $1000 dollars out of my escrow in November 2015 that was not applied to my insurance or taxes.
Regards,
[redacted]

Complaint: 10679093
I am rejecting this response because:
I called and left a message with Clint on:
7/2/2015
7/8/2015
7/10/2015
No response was received until he called and left a message on 7/16/2015.
I was overseas and the message was received at night time.  I returned to the US the following morning and returned his call.
The summary of our conversation was that he had done research and listened to prior calls.
He had escalated the matter, but No resolution was made.
He confirmed that I was told on the recordings that the original appraisal was sufficient.
The PMI is still on my account, despite being at 75% loan to value and being told the original appraisal was sufficient.
As nothing has yet been done to close the complaint, I reject their attempted closure.
Regards,
[redacted] C[redacted]

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC...

(“PennyMac”) the opportunity to review and respond to Ms. B[redacted]  concerns.
 
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to Ms. B[redacted] to discuss her concerns regarding the loan payoff on November 15, 2016.  A detailed letter of explanation will be sent to Ms. B[redacted] under separate cover within 30 business days.   PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

I don't understand how Penny Mac can purchase my mortgage from another banking institution when they are not even licensed in the state that my home is in. I have been told by Penny Mac that cannot change or refinance my loan that they now own because they are not yet licensed in my state and they have had my mortgage for almost 2 years now!
How is this even legal that they can do this?

Thank you for bringing this matter to our attention andallowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity toreview and respond to Ms. [redacted]’s concerns.PennyMac strives to provide superior customer service and respond to allinquiries in a...

timely manner.  Ms. [redacted] was contacted on April 9, 2015, and was provided with the direct contact information for the representative assigned to her account.  PennyMac is currently in theprocess of researching the hazard insurance a letter of explanation will be sent toMs. [redacted] under separate cover.PennyMac values and protects its customers’ confidentialinformation.  Due to privacy reasons, we will refrain from postingany personal information to the Revdex.com site as we do not discloseour borrowers’ personal information.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner.  Thank you for forwarding Mr. Williams’ concerns to our attention and allowing us the opportunity to...

respond. 
 
Upon receipt of the Revdex.com notification, our office completed a thorough review of Mr. Williams’ loan.  PennyMac contacted Mr. Williams on July 1, 2014, to confirm receipt of his Revdex.com notification.  During this conversation, Mr. Williams confirmed he had received the escrow refund check on June 30, 2014.  As of today's date, Mr. Williams has no further questions or concerns.   
 
PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11096228, and find that this resolution is satisfactory to me.
Since this was the second complaint for the same issue, I hope l do not have the same problem next year.  It took me hours of time and aggravation to get this resolved.
Regards,
D[redacted]

Thank you for bringing this matter to our attention andallowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity toreview and respond to Ms. B[redacted]’s concerns.PennyMac strives to provide superior customer service and respond to allinquiries in a...

timely manner.  Upon receipt of her concerns, a PennyMac representative contacted Ms. B[redacted] on July 29, 2015.   Please be assured, PennyMac is currently in theprocess of researching the insurance premium payment and a letter of explanation will be sent toMs. B[redacted] under separate cover.PennyMac values and protects its customers’ confidentialinformation.  Due to privacy reasons, we will refrain from postingany personal information to the Revdex.com site as we do not discloseour borrowers’ personal information.