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PennyMac Loan Services

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Reviews PennyMac Loan Services

PennyMac Loan Services Reviews (969)

Dec 16, 2019

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsM [redacted] ’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is in the process of completing a thorough review of MsM [redacted] ’s loan to ensure that his concerns are addressed PennyMac representative will send a written response in regards to researching her concerns as the issue is currently being researched and will be resolved.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Dec 16, 2019

Tell us why hereThank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to N [redacted] concerns PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MrsJackson to discuss her concerns regarding a repayment plan and reinstatement figures on November 4, A detailed letter of explanation will be sent to MrsJackson under separate cover within business days PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Dec 16, 2019

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mr***’ concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mr [redacted] on December 15, 2014, to discuss his concerns Mr [redacted] was provided with a substantive response that addressed his concernsPennyMac confirmed that no late fees were assessed to the loan and no derogatory credit reporting was submittedAdditionally, a letter confirming this information will be sent to Mr [redacted] under separate cover PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information

Dec 15, 2019

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding Ms C***’s concerns to our attention and allowing us the opportunity to respondUpon receipt of the Revdex.com notification, our office is in the process of completing a thorough review of Ms C***’s loan to ensure that her concerns are addressedPennyMac will send a written response in regards to researching her concerns once the issue has been researched and resolved.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Dec 15, 2019

Complaint: I am rejecting this response because: PennyMac has contacted me as a result of your letter, however they are still not taking responsibility for the missing check and they refuse to comply with the request of Citibank to sign an affidavit that the check was fraudulently cashed by someone at either PennyMac or Bank of America If PennyMac continues to do this I was told by Citibank that I would need to get a lawyer to handle Needless to say this would be more expensive for us than the missing check of $ Please note that Citibank have provided everything PennyMac has requested and there is no additional information availableI will be out of the country from June - and will not be available to talk to anyone Both PennyMac and Citibank has been advised of this I told both those companies to resolve the problem in my absencePlease keep my account open and post my comments so people are aware of how a corporation like PennyMac take advantage of people and fraudulently cash checks and not take responsibility for it Regards, [redacted] A***

Dec 15, 2019

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11305789, and find that this resolution is satisfactory to me Regards, A [redacted] ***

Dec 13, 2019

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrO [redacted] ***’s concerns PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MrO [redacted] to discuss his concerns regarding the payments received and credit reporting on September 28, A detailed letter of explanation will be sent to MrO [redacted] under separate cover within business days PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Dec 09, 2019

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MsG [redacted] to discuss herconcerns regarding her request for loan modification assistance A PennyMac representative is working with MsG [redacted] and a detailed letter of explanation will be sent to MsG [redacted] under separate cover within business days

Dec 08, 2019

I don't understand how Penny Mac can purchase my mortgage from another banking institution when they are not even licensed in the state that my home is inI have been told by Penny Mac that cannot change or refinance my loan that they now own because they are not yet licensed in my state and they have had my mortgage for almost years now! How is this even legal that they can do this?

Dec 08, 2019

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner Thank you for forwarding Ms [redacted] 's concerns to our attention and allowing us the opportunity to respondPlease be advised a PennyMac is in the final stages of reviewing Ms [redacted] 's request for a short saleWe appreciate Ms [redacted] 's patience while PennyMac continues our reviewAt this time, PennyMac is pending a revised HUD from Ms [redacted] 's agent in order to reach our final decision A written response will be mailed to Ms [redacted] once a determination has been madePennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Dec 07, 2019

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsN [redacted] concerns

Dec 07, 2019

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrsM***'s concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted MrsM [redacted] to discuss her concerns regarding the billing statement on September 2nd and 12th, A detailed letter of explanation will be sent to MrsM [redacted] under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Dec 07, 2019

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mr [redacted] ’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mr [redacted] on July 21, 2015, to discuss his concerns Mr [redacted] was provided with the direct contact number of the agent who will be reviewing his concern A letter and letter of explanation will be sent to Mr [redacted] under separate coverPennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do notdisclose our borrowers’ personal information

Dec 06, 2019

Complaint: I am rejecting this response because: identical to last message, they are not trying to fix my payment issueI want someone to call me from Pennymac with a solution, not a automated response Regards, N [redacted]

Dec 05, 2019

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Verdana, sans-serif;">MrM***'s concerns

Dec 05, 2019

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MsI [redacted] 's concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted MsI [redacted] to discuss her concerns regarding the increase in the monthly payment due to the taxes and insurance on September 13, A detailed letter of explanation will be sent to MsI [redacted] under separate cover within business days.PennyMac values and protects its customers' confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Dec 05, 2019

Complaint: I am rejecting this response because: Confirmed received the refund check, and now waiting for next billing statement to check wither it's been adjusted as wellBefore that happens, I have to reject to keep the case openI'll update when I see the billing statementThanks for Revdex.com & Penny Mac's assistance on the case Regards, Z [redacted] ***

Dec 04, 2019

Complaint: I am rejecting this response because: Regards, [redacted] ***

Dec 04, 2019

Please be advised, a response was mailed to the customer on August 26, PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Dec 04, 2019

Complaint: I am rejecting this response because: This company failed to take responsibility for posted a payment late to my accountThey are continuing to avoid my phone callsThis matter is not closedThis is still fraudulent activity and downright misleading consumers Regards, T [redacted]

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Description: MORTGAGE LENDER

Address: 6101 Condor Dr Ste 200, Moorpark, California, United States, 93021-2602

Phone:

+1 (866) 545-9070
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Website:

www.pennymacusa.com


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