PennyMac Loan Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10555546, and find that this resolution is satisfactory to me Regards, [redacted]

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrsP [redacted] ’s concerns PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrsP [redacted] to discuss her concerns regarding an insurance claim on May 24, A detailed letter of explanation will be sent to MrsP [redacted] under separate cover within business days PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrZ [redacted] H***’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mr H*** to discuss his concerns regarding homeowners insurance on December 15, A detailed letter of explanation will be sent to MrH*** under separate cover within business days PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrH [redacted] ’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is in the process of completing a thorough review of MrH [redacted] ’s loan to ensure that his concerns are addressed PennyMac will send a written response in regards to the research regarding his concerns once the issue has been researched and reviewed.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to MsF*’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representativecontacted MsJ [redacted] on July 2, 2015, to discuss her concerns MsJ [redacted] was provided with a substantive response that addresses her concernsPennyMac confirmed that her insurance payment has been disbursed to her insurance carrier Furthermore, PennyMac confirmed that no late fees will be assessed for the July mortgage payment A letter of explanation will be sent to MsJ [redacted] under separate cover PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Complaint: I am rejecting this response because: Thus far PennyMac has done nothing to make me believe that they are helping to resolve this issue I received a call on 10/from someone claiming to be in front of the investigation I called back an hour later and left a message, though I cannot confirm that it was the correct voice mail box since there was not greeting message I did not receive a call back I attempted to call the number again on 10/ I still have not received a call back Since then, I have received automated PennyMac calls on 10/5, 10/7, and 10/requesting the payment that has been misplaced by PennyMac Regards, [redacted]

Complaint: I am rejecting this response because: In PennyMac's response I will receive letter in BUSINESS days, which means 42+ calendar days, and Revdex.com will only keep the case open for days if I didn't respondAlso In PennyMac's response, it will be a "letter of explanation", no refund promised, although they did say this on the phoneBut to be remembered, based on my previous communication history with PennyMac, they also promised me to refund for times but didn't -- they've ruined my trust and patience As a result, I have to reject to keep the case open until I received the refund Read in PennyMac's response: A detailed letter of explanation will be sent to MrHuang under separate cover within business days Read in Revdex.com's letter: Please respond within days or the complaint will be closed as assumed resolved Regards,Z [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed] Complaint: I am rejecting this response because: I have not received a call from the business "PennyMac" as they state on their responseI do want to talk to someone from the escalation department, to discuss the solution I requested of refunding my escrow monies, as of a result of a bad business process gap taken place at the time of the mortgage sale between "JP Morgan Chase" Seller and buyer "PennyMac" Regards, [redacted] A [redacted]

Thank you for bringing this matter to our attention andallowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity toreview and respond to MrG***’s concerns.PennyMac strives to provide superior customer service and respond to allinquiries in a timely manner Upon receipt of MrG***'s concerns, a PennyMac representative contacted him to discuss the required documents and next steps.A letter of explanation will be sent to MrG [redacted] under separate cover.PennyMac values and protects its customers’ confidentialinformation Due to privacy reasons, we will refrain from postingany personal information to the Revdex.com site as we do not discloseour borrowers’ personal information

Complaint: 10723582 I am rejecting this response because: I spoke to my Attorney on Monday. She explained to me that it is a Federal and State Law that PennyMac Loan services must report my mortgage payments to the credit bureaus. I was also advised to file a complaint with one of the credit bureaus as well. I am currently paying taxes on the part of my modification that pennymac describes as " forgivable". I received a 10-99 C. Also, my bankruptcy has nothing to do with this company. My bankruptcy was dismissed and I have assumed all debts and they have been paid or are being paid. Lastly, pennymac was not included in my bankruptcy and again it was dismissed not discharged. My attorney advised that that holds no relevance because it's against federal and state guidelines and law for Pennymac to fail to report my payments. And this is causing me a hardship. My credit scores reflect low scores. I have been paying my mortgage for almost two years with no late payments. This needs to be resolved ASAP. My life is on hold regarding finances and moving due to this disservice to me. Please fix this. I'm sure others are going through the same thing. This should be publicly exposed for other customers of PennyMac. Regards, [redacted] l [redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mr [redacted] concerns.PennyMac strives to provide superior customer service and process all transactions in a timely and efficient manner Upon receipt of the Revdex.com notification, our office contacted the borrower to address his concerns A review of the loan was completed as it relates to the customers concernsOur office answered Mr [redacted] questions and confirmed that his concerns were addressed We will be sending the customer a written response under separate coverPennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting a detailed substantive response to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MsWitty to discuss her concerns regarding the property taxes and escrow account on October 7, A detailed letter of explanation will be sent to MsWitty under separate cover within to business days PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsE [redacted] ’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is in the process of completing a thorough review of MsE [redacted] ’s loan to ensure that her concerns are addressed On September 17, a PennyMac representative called MsE [redacted] on the telephone numbers on file to discuss her concernsPennyMac is currently in the process of a review of her concern, and will send a written response in regards to researching her concerns one the issue has been researched and resolvedA representative has contacted MsE [redacted] to advise her of this information.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrS [redacted] ’s concerns PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MrS [redacted] to discuss his concerns regarding credit reporting and fees assessed on July 29, A detailed letter of explanation will be sent to MrS [redacted] under separate cover within business days PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information Tell us why here

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner Thank you for forwarding William ***’s concerns to our attention and allowing us the opportunity to respond Upon receipt of Mr***’s complaint, a thorough review of the loan was completed During a telephone conversation between Mr [redacted] and PennyMac on May 21, 2014, transaction histories from Bank of America and PennyMac were discussed in detail in regards to payments received and applied to the loan Mr [redacted] was also advised of all the correspondence received by PennyMac since servicing began, and a response to this matter was already addressed in a letter he was mailed dated February 6, PennyMac has informed William [redacted] that a correction of his credit will not be submitted; however, as a gesture of good will, PennyMac has agreed to waive two late charges PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attentionPennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerA detailed letter of explanation will be sent to MrsW*** under separate cover within 5-business days PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information Tell us why here

Complaint: I am rejecting this response because: Regards, L [redacted] I appreciate the initial outreach from PennyMac, however the call-back information provided appears to be defectiveHaving left multiple messages on a voicemail box with no identification, none of my messages have elicited any further response Relying on written communication with PennyMac has so far not proven to be an effective means of communicationAlmost none of the facts identified nor simple requests for a corrective audit have been addressed, and authors appear un able to deviate from a position that PennyMac’s processes are infallible, whereas this position is easy to dismiss through simple logic I will await written follfrom PennyMacNevertheless, I cannot stress too strongly that my overwhelming preference is to have a single, authoritative point of contact assigned that can be contacted reliably, to conduct the same manner of audit and evaluation previously been conducted by PennyMac with respect to the Escrow accounting, which resulted in the award of a significant refund to me

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner Thank you for forwarding Mr***'s concerns to our attention and allowing us the opportunity to respondPlease be advised Mr***'s wife/co borrower has been in contact with a Priority Complaint Specialist at PennyMac regarding their request for cancelling their private mortgage insurance ("PMI")She was able to confirm that their questions and concerns were addressed during our telephone conversations with her on January 16, and 22, The PMI was cancelled effective January 12, 2015, and the monthly mortgage payment has been updated effective for February We appreciate Mr***'s patience while PennyMac finalizes a written response to mail to Mr [redacted] confirming the PMI cancellation.PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrK [redacted] 's concerns PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MsK [redacted] to discuss the concerns regarding Insurance Claim process on July 25, A detailed letter of explanation will be sent to MrK [redacted] under separate cover within business days PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information Tell us why here

Complaint: I am rejecting this response because: The information requested and sent in by me was done back in October and in November I got information that I did not qualify for refinance through FHA because of my income after losing my ex husband's retirement from the military The bank Penny Mac is the one that did the paperwork, review , etc for the FHA and the letter I got was from them I find it irresponsible that when the review was taking place they were not using the same information for the short sale Some of the paperwork has been sent in or more times like it has been lost The real estate agent has sent in all the forms they asked for from him again as of yesterday The person we are dealing with says he has sent it off and requested approval for the short sale and then he sends something else mentioning that he needs it so he can "send off" so we never know where it is at What we do know is that we had a December closing for the house and because of sending in paperwork several times (I sent same day or next day) it was not able to close By the grace of God the buyer extended the contract to February so now we are waiting again for approval...over another month Once this has been approved by FHA there is no excuse for them to drag their feet like this I feel like they are deliberately trying to force house into foreclosure instead of allowing the short sale Regards, [redacted]