Perfect Aqua Purifier

[redacted] was refunded directly through our Merchant Account yesterday on 2/9/16, refunds through our company do take 2-3 business days due to bank processing. Today will officially be the first business day, so the funds would not yet be released. The refund amount was $149.85 for three filters. [redacted]Customer Service Assistant Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] purchased our Clearly Filtered Pitcher for $9.95 which covers only shipping and handling on 12/4/2015. Our customer agreed to take this offer for a free water pitcher at $9.95 for shipping and handling and then be...

charged at the 30th day of purchase date, which is 1/3/2016  for 3 filter replacements at $49.95 each, which adds up to $149.85. She also purchased our Clearly Filtered Bottle Trial offer. Customer was charged $4.95 up front on 12/30/2015, if product was kept the customer would be charged the remaining balance of $47.00 within 30 days. We have shipped package to [redacted], Kentucky 41042 with tracking #[redacted]. We have not yet received any of the items back in stock, other than 1 pitcher. We cancelled the subscription for the filters for Jan since the item was returned back to us. The items were refused and the tracking for the return has not been update since January 14, 2016 , 1:24 pm and the items were in BURLINGTON, KY 41005. We cannot issue a refund for items that are not in stock.  Our Terms of Service can be found at: https://www.perfectwaterpurifier.com/terms-conditions/ 
[redacted]
Customer Service Assistant Manager

Complaint: [redacted]
I am rejecting this response because: Since they had me return the pitcher without even using it one time to not be billed 149.95. I shouldn't have to pay their shipping fee 9.95 and I want a refund on the water pitcher too. I live in Alaska it has the most purest water I don't need their pitcher or filters.
Regards,
[redacted]

To Whom It May Concern:Reference ID:[redacted]Our customer [redacted] purchased our free pitcher offer at $9.95 for shipping and handling whichcomes with our Super Savers Program that includes 3 filter replacements at $49.95/EACH filter on11/7/15. Our customer also purchased our full priced...

Clearly Filtered water pitcher at $69.95 on thesame day. We do inform the customer of this information in the confirmation email that is sent to ourcustomers email address which is provided at the time of sale. In our customer's confirmation email weprovide the following information word for word, 'Tor future reference, you will be charged $9.95 forshipping now. In 30 days we'll send you 3 filters and begin your 6 month subscription in the SuperSaver Program at the ultra-low rate of $49.95 per filter. That way you'll have fresh filters ready whenyou need them."Our customer [redacted], placed her order on 11/7/1 5 and we did not receive a cancellation request until11/10/15. We do use next day shipping therefore, our customer's package was already shipped withUPS tracking number [redacted] which was delivered on 11112/15. We have no problemissuing a full credit of $69.95 for our customers purchase of our full priced water pitcher and we are alsoable to cancel our customers 3 filter subscription plan at $149.85/every 6 months as long as the freewater pitcher is returned which our customer paid shipping and handling at $9.95 for.We do need to receive our customers free water pitcher offer before 12/22/15 so we can cancel ourcustomer's subscription before she is charged on 12/22/15 for 3 filters. If our customer has anyquestions or concerns, she is able to contact us by phone at [redacted] Monday-Friday 9am-5pmCST.Thank you,[redacted]Customer Service Manager[redacted] Monday-Friday 9AM-5PM CST

Complaint: [redacted]
I am...

rejecting this response because:Please tell [redacted] this is [redacted]'s wife, we live at the same address [redacted].  My husband is busy so I am taking on the very [redacted]e-consuming job of getting our money back.  Ask her to kindly return the $149.85 to the same card that it was taken from (without our authorization).  Thank you.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

In response to the rejection, we have once again attached the offer that is located above the submit order button and below credit card information. This is a large paragraph customers must read before proceeding. UPS tracking does state that the 3 filters are delivered to the address listed in the previous response, that he manually put on his account. Here is the UPS tracking number [redacted].We are more than willing to refund the funds for the filters, we have just not received the filters at this point. We cannot issue a refund for items that have not been returned.A UPS claim is to be made for packages that are lost/stolen. Once a claim is made, if the customer [redacted] can provide us with proof of the claim, we will be more than happy to issue an immediate refund.[redacted]Customer Service Assistant Manager

[redacted] has previously reached about to us in regards to a refund in the amount of $46.95 for a returned water bottle and pitcher for $9.95. She has been informed that the pitcher shipping charge in non-refundable and inquired about the water bottle refund. Since the charges are past 60-days...

and outside of the refund policy, we had to forward this over to our Merchant Account. 12/14/2015 was the charge date, we sent over the refund to be applied as of 3/16/2016. From the time a charge is forwarded to the Merchant, it can take 7-10 business days for the amount to be applied back into the customers account, this is inclusive of bank processing. Today, 3/23/2016 marks the fifth business day. I have contacted the Merchant and the refund was previously accepted and processed for $46.95. Please continue to allow 3-5 days for the refund to show up within your account.  
[redacted]
Customer Service Assistant Manager

Complaint: [redacted]
I am rejecting this responsefirst of all that's not the ad that I was shown The add that I saw only mentioned a free pitcher for 995 that is a completely different add and I'm not sure why they would switch ads I'm not even sure how he would know which add I saw but my main complaint is that I never gave anybody in that company permission to use my card again  or two story any numbers  I would also like to know why my card statement shows consulting an advertisement fees and why they would be so misleading actually instead of Clearwater chargers also was speaking to an operator of theirs today he mentioned another package one I have never received the package  i'm not sure but it isn't my responsibility as he stated To golooking for any packages I don't have the time or the inclination to start looking for their packages which were fraudulent sent anyways If  I would have received the package they would've gotten a signature or  I would've sent it back directly 
Regards,
[redacted]

DATE: 12/11/15 Re: [redacted] TO: [redacted]/ Dispute Resolution Specialist       Our mutual customer Aurelia Clapp purchased our promotional offer for 1 Free Clearly Filtered Water Pitcher with just paying shipping and handling for $9.95 on 9/26/2015. Customer...

agreed to take this offer at $9.95 for shipping and handling and then be charged at the 45th day of purchase date for 3 filter replacements at $49.95 each, which adds up to $149.85. We have shipped package to [redacted] with UPS tracking # [redacted] and [redacted].  Terms of the promotion and downgraded options were provided to the customer. Our representative also did let the customer know via phone she could definitely return the items back to us for a refund of $149.85 and explained the $9.95 shipping fee is nonrefundable. The subscription for future filters was cancelled so there are no future charges.  We have not yet received the items back to our warehouse from the customer. Our Terms of Service can be found at: [redacted] Please review and contact me if you have any further questions.         [redacted] Assistant Manager     Contact our support team at:[redacted]                                         ...⇄ Phone: [redacted]                                         ...⇄      Fax: [redacted]                         Hours of Operation: Monday - Friday: 9am - 5pm CST

[redacted] purchased our Clearly Filtered Pitcher for $9.95 which covers only shipping and handling on 9/26/2015. Our customer agreed to take this offer for a free water pitcher at $9.95 for shipping and handling and then be charged at the 45th day of purchase date, which is 11/10/2015 for 3 filter...

replacements at $49.95 each, which adds up to $149.85. The customer contact us originally on 11/17/15, and was advised to return the products for a full refund of $149.85, and [redacted] did state that we would be notified by her if she decided to return them to us. We had not talked to Miss [redacted] since then, when she finally called in on 2/3/16, which she was already outside of the refund policy. We would have had to received notice and the products back by 1/10/2016. Our Terms of Service can be found at: [redacted] [redacted]Customer Service Assistant Manager

[redacted] purchased our promotional offer for 1 Free Clearly Filtered Water Pitcher with just paying shipping and handling for $9.95 on 1/20/2016. In 30 days our customer is billed $149.85 for 3 filters which is on 2/19/2016  and every 6 months after, until cancelled. We have shipped package...

to [redacted], GA 30281-[redacted] with tracking [redacted] for the pitcher and UPS tracking number for the filters is [redacted].  We have a 60-day return policy, so if our customer is seeking a full refund of $149.85, they would need to return our Clearly Filtered Water Pitcher along with the 3 replacement filters by 4/19/2016. Once we receive the water pitcher and filters, we will issue the credit of $149.85 immediately if received on time. I do see they spoke via phone to [redacted] on 2/27/2016. She did offer downgrade and return options, but the customer refused these options. We do not offer the filters for the price point that [redacted] has stated, if the customer can provide where this was seen, so I can track down this source. Our Terms of Service can be found at: https://www.perfectwaterpurifier.com/terms-conditions/  Ashley M.Customer Service Assistant Manager

I have attached proof of the refund that was directly applied through our Merchant. This was for $149.85. If [redacted] was promised a refund of $9.95 for shipping, the representative never informed a manager, as we do have to pre-approve shipping charges, since these are non-refundable. Since he was told this was going to be refunded, I will move forward with honoring this and informing the Merchant to refund $9.95 immediately.
 
[redacted] 
Customer Service Assistant Manager

[redacted] purchased our Clearly Filtered Pitcher for $9.95 which covers only shipping and handling on 10/30/2015. Our customer agreed to take this offer for a free water pitcher at $9.95 for shipping and handling and then be charged at the 45th day of purchase date, which is 12/14/2015 for 3...

filter replacements at $49.95 each, which adds up to $149.85. We have issued a full refund of $149.85 as of 2/9/2016. This does take 2-3 business days for bank processing for the funds to be released back into the customers account. Our Terms of Service can be found at: [redacted] 
 [redacted]Customer Service Assistant Manager

To Whom It May Concern:Reference ID:[redacted]Our customer [redacted] purchased our free pitcher offer at $9.95 for shipping and handling whichcomes with our Super Savers Program that includes 3 filter replacements at $49.95/EACH filter on11/7/15. Our customer also purchased our...

full priced Clearly Filtered water pitcher at $69.95 on thesame day. We do inform the customer of this information in the confirmation email that is sent to ourcustomers email address which is provided at the time of sale. In our customer's confirmation email weprovide the following information word for word, 'Tor future reference, you will be charged $9.95 forshipping now. In 30 days we'll send you 3 filters and begin your 6 month subscription in the SuperSaver Program at the ultra-low rate of $49.95 per filter. That way you'll have fresh filters ready whenyou need them."Our customer [redacted], placed her order on 11/7/1 5 and we did not receive a cancellation request until11/10/15. We do use next day shipping therefore, our customer's package was already shipped withUPS tracking number [redacted] which was delivered on 11112/15. We have no problemissuing a full credit of $69.95 for our customers purchase of our full priced water pitcher and we are alsoable to cancel our customers 3 filter subscription plan at $149.85/every 6 months as long as the freewater pitcher is returned which our customer paid shipping and handling at $9.95 for.We do need to receive our customers free water pitcher offer before 12/22/15 so we can cancel ourcustomer's subscription before she is charged on 12/22/15 for 3 filters. If our customer has anyquestions or concerns, she is able to contact us by phone at [redacted] Monday-Friday 9am-5pmCST.Thank you,[redacted]Customer Service Manager[redacted] Monday-Friday 9AM-5PM CST

Complaint: [redacted]
I am rejecting this response because: Their response is the same type of response they have been giving me since January 13th. This is the fourth time they have stated the money would be refunded to me within a certain numberof days. The first three times they gave this response they refused to refund the money .  I will only be satisfied when and after they have returned the money they took from my account and honor the money back guarantee they advertised..
Regards,
[redacted]

This company is the worst I've encounter so far, I get a promotion for a "free pitcher" then a month after I get charged with 149 something dollars for filters that I did not order, I called to cancel and ask for a refund and they tell me to send the filters and pitcher back so I can get a full refund. Well I spent 20 dollars sending back their products, then I get an email stating that they have decided not to refund my money for the unused filters and pitcher, no explanation on why, just simply said "no".

[redacted]r contacted us on 1/18/2016 and spoke with the representative [redacted]. She gave the customer different subscription plans, which was not accepted, so the cancellation of the subscription was done for Mr. [redacted]. We are more than happy to extend dates, and work with customers on finding...

subscriptions plans and dates better fitted for their lifestyles. Mr. [redacted] would have had to contacted us prior to being billed for the 3 pitcher filters, which happened on 1/16/2016.Anytime in the future, he can order individual replacements or contact us to find a subscription plan that works best for his family and budget. The order form does state prior to submitting that customers are enrolled in a subscription plan and the cost of the filters, this is also reiterated in the confirmation email that we sent to Mr. [redacted] 12/17/2015 5:37 PM. In this confirmation email, there is a paragraph which states, "I'll make sure to send you an email ten days before we bill you just so you're aware that it's coming. If you'd like to change your subscription plan, we can work with you to better accommodate your needs... You can do that at any time by giving us a call or sending us an email. But this plan allows us to get you the filters at the best rate possible."
 
[redacted]
Customer Service Assistance Manager

[redacted] has previously returned the 3 pitcher filters for a refund of $149.85. This was sent over to our Merchant Account for a refund and I do see that this was refunded per our Merchant. I have attached proof of the refund invoice. If the customer has not seen the funds applied, they need...

to provide their bank with the invoice and inform the bank that the funds should have been applied. [redacted]
 
Customer Service Assistant Manager