Perfect Aqua Purifier

I have forwarded your refund to the merchant once againWe have previously sent over the refund and it had not been processedPlease allow 2-business days for the refunds of $and $to refund due to bank processingI apologize about the merchant delay
***
**Customer Service Assistant Manager

Complaint: ***
I am rejecting this response because:
Regards,
I have been tracking the filters I refused, and they have gone from Georgia to Florida,to Tennessee, to Georgia, to Tennessee to Georgia on January 28,Just as they want their product,likewise I need my refundWhen the filters finally reach them I expect my refundI saw the words "absolutely free" in large red letters, but I never noticed or read the trial agreementIf I would have seen the agreement I would not have ordered the pitcher.
*** ***

Complaint: ***
I am rejecting this response because:The same response has been sent to me several times prior to my complaint filed with Revdex.com.Seems to be the MO of dishonest on line businesses
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI refused the package unopened on January 8, if you check the tracking has been to multiple Post offices it was at Memphis and Atlanta twiceLast time I checked it arrived in Atlanta January 28,I feel considering how long it has been in transit my money should be refunded because I mail the package back l do not see how I can be responsible or liable for it once I returned to the Post officeIt was left on my porch if given the chance I would have refused upon delivery.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The received dialog sounds very tidy but it is very deceivingThere wasn't a single warning prior to the purchase that there was an auto ship filter arrangement includedIt wasn't until after I PAID that I got the notice via email that there was an auto ship clause to this orderI immediately sent a return email trying to cancel the receipt of any further filters, as I felt it was fraudulentThe order was placed on 11-12-- Thursday night late, and I got a quick email reply saying I couldn't cancel via email, and would have to callI wasn't able to call until the following Monday, the 16th, and was very upset at this turn of events and fumed until Monday when I calledI was told the unit had already been shipped, even though I had written an email on the 12th stating that " If there are any further charges to make this pitcher work, then keep all of it." Perhaps the timing was unfortunate, but it is no accident that the requirements to cancel are that difficultI've purchased many products on-line before, and this is the most egregious experience I've hadIt has cost me $for a Free product that I never gotOh yes -- I was given the option to keep the pitcher for another $60!! No thanks! (It cost me $to ship it backUPS tracking No***) My whole complaint is that there was NO mention of an auto-ship until AFTER purchaseThis to me is fraudulent, and unless the cost to me is reimbursed, I will not consider this to be settled
Regards,
*** ***

You were speaking to *** ** in an email that was sent to you on Dec 19, 05:pm, it stated the following:
"I understand that you are stating that you never received it.However our tracking # shows that it was left w/ somebody.My best recommendation is to contact the Post Office to file a claim & see who they left it w/.Unfortunately we can not remove the card w/o the product back in our office.If you file a dispute w/ your bank then our dispute department will go ahead and handle that."
I do not see on our end that a dispute has yet to be made from the bankIf this is the case, we cannot refund the amount through us, and you will have to proceed with bank proceduresWe do have several customers who have made claims with USPS and UPS, which have never had problems doing soThis is a step that needs to be made to show proof that you do not have the package and that it was, in fact, lost or stolenWhen this is done, we will be more than happy to refund the owed money to youIf you would like to provide USPS with our phone number and have them contact us on your behalf, we will assist in handling your claim with themThank you
*** *Customer Service Assistant Manager

Complaint: ***
I am rejecting this response because:The statement from *** about being past days, I dispute. From the time I made the purchase to the time I returned the products was calendar days and calendar days from date from order to receipt from USPS the products were delivered back to Perfect Water Purifier. The delay seems to be with the company and all the excuses they have provided to us over the course of total calls to them to try and get my refund. As of today 3/29/16, there has not been a credit posted back to my account and the total refund due is $= $for the pitcher and $for the filters totaling $159.90. Until the refund has been received, this matter is not closed. I have been told several times by this company a supervisor would call back...to date, no one has called back. Their excuses and untruths, should not go unnoticed. This seems to be a current pattern for this company. I hope the Revdex.com can resolve with this company and I can finally receive my refund. I have been told many times, they have contact the merchant for the refund...they seem to have washed their hands of any accountability
Regards,
*** ***

To Whom it May Concern:
Reference ID:***
Our customer *** *** purchased our free pitcher offer at $for shipping and handling whichcomes with our Super Savers Program that includes filter replacements at $49.95/EACH filter on11/8/We do inform the
customer of this information in the confirmation email that is sent to ourcustomers email address which is provided at the time of salein our customer's confirmation email weprovide the following information word for word, "For future reference, you will be charged $forshipping nowIn days we'll send you filters and begin your month subscription in the SuperSaver Program at the ultra-low rate of $per filterThat way you'll have fresh filters ready whenyou need them."Our customer ***, was provided a return shipping label so the water pitcher could be returned in orderto cancel his filter subscription per requestWe have received our customer's water pitcher with ourreturn shipping label and we have cancelled our customer's filter subscription per return.Thank you,***Customer Service Manager*** *** *** ***

*** *** has previously contacted our company in regards to a refund for filters we have received as a return in the amount of $149.85.Since we had received the items, I do not see the customer was added by our returns department for a refundThe refund was sent over to a Manager
and forwarded directly to the Merchant I will contact the Merchant again today, and have them send me an invoice to show proofWe have had difficulties recently with our Merchant Account processing refunds in a timely manner and I will stay on top of thisWhen I receive a response, I will forward *** *** a copy of the direct invoice and transaction IDThis will be tomorrow morning. *** **Customer Service Assistant Manager

This company had an online offer of a free water filtering pitcher for a shipping and handling charge of $9.95, which I put on my credit cardI received the water pitcher a few weeks later but was inundated with emails offering other water filtering productsThen, I received extra water filters in the mail which I did not orderI checked my credit card statement and found a charge of $through Wepay from Perfect WaterI contacted Wepay by phone and online and got no responseI contacted Perfect Aqua Purifier by phone, left a message, and got no responseI searched the emails and found deep in the body of one email a mention of them sending filters in days to start my month subscription, with no mention of the costI contacted my credit card company to stop any further charges from this business

We received a dispute from *** *** on 12/30/15, so even though the filters were returned on 12/27/2016, we were unable to issue a refundWe never received proof that the dispute was dropped, until we check the Merchant Account just now and emailed the MerchantThey just notified us
that the dispute was resolved and I have requested the refund be appliedThe subscription was previously cancelledI apologize about this confusionOnce a dispute is in place, we are unable to refund funds unless directly notified by the bank or credit card companyPlease allow 7-business days for the refund to apply.
*** **
Customer Service Assistant Manager

Since there were difficulties with the Merchant releasing funds appropriately, we have to sometimes be forwarded individuals past 60-days to guarantee that their funds be released back to their accountI have confirmed with the Merchant that *** *** has had her funds refunded for the amount of $
*** **
Customer Service Assistant Manager

*** ** (Perfect Aqua Purifier) Dec 16, 12:PM Hello, Thank you for giving us a tryWe stand by our 100% money back guarantee and have processed your refundPlease allow up to 7-business days for bank processingBest regards, *** ** Perfect Aqua Purifier, LLC
*** *** *** Monday-Friday 9AM-5PM CST

*** *** has previously returned the pitcher filters for a refund of $This was sent over to our Merchant Account for a refund and I do see that this was refunded per our MerchantI have attached proof of the refund invoiceIf the customer has not seen the funds applied, they need to
provide their bank with the invoice and inform the bank that the funds should have been applied. *** ** Customer Service Assistant Manager

*** *** has previously contacted our company in regards to a refund for filters we have received as a return in the amount of $149.85.Since we had received the items, I do not see the customer was added by our returns department for a refundThe refund was sent over to a Manager and
forwarded directly to the Merchant I will contact the Merchant again today, and have them send me an invoice to show proofWe have had difficulties recently with our Merchant Account processing refunds in a timely manner and I will stay on top of thisWhen I receive a response, I will forward *** *** a copy of the direct invoice and transaction IDThis will be tomorrow morning. *** **Customer Service Assistant Manager

In our Terms of Service, which are listed at https://www.perfectwaterpurifier.com/terms-conditions/We do state, "Shipping of the product to the Perfect Aqua Purifier, LLC Refund Department will not be compensated unless it is under the free (just pay shipping) promotion and is requested by the customer." We also state, "If a customer chooses not to participate in this program, they can send back the pitcher to our returns centerPerfect Aqua Purifier will pay for return postage upon requestIf the customer does not send back the pitcher within the day timeframe they will be charged for the three filters on the 30th day." We only cover return labels for customers who pay the postage for the pitcher, to get the pitcher back to usSince we paid for the postage on the filters, we cannot refund the amounts billed for you to get this to usWe would have issued a return label for the filters, since this was our error, as *** ** never informed her Supervisors the item was here in order to issue your refund fasterI do apologize about this. *** **Customer Service Assistant Manager

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*** **
(Perfect Aqua Purifier) Dec 16, 12:PM Hello, Thank you for giving us a tryWe stand by our 100% money back guarantee and have processed your refundPlease allow up to 7-business days for bank processingBest regards, *** ** Perfect Aqua Purifier, LLC*** *** *** Monday-Friday 9AM-5PM CST

Our mutual customer P Joshi purchased our promotional offer for Free Clearly Filtered Water Pitcher with just paying shipping and handling for $on 12/17/In days our customer is billed $for filters which is on 1/16/and every months after, until cancelledWe did
receive a cancellation request from customer via phone but we were unable to stop shipment and we do same day shippingWe have shipped package to*** *** *** *** *** *** *** with UPS Sure Post tracking # ***The customer was advised to return the pitcher before the charge date of the filter membershipHe stated he had not yet received it and was advised to file a claim with USPS as it was transferred to them and they would be delivering the packageOnce we receive the pitcher back to our warehouse, we will cancel the filter membershipThis charge date was extended our of courtesy so the customer would have time to return the packageThe customer did state on 12/29/that he has returned the package to us as of 12/28/Our Terms of Service can be found at: *** Please review and contact me if you have any further questions*** ***Assistant Manager Contact our support team at:*** Phone: *** Fax: *** Hours of Operation: Monday - Friday: 9am - 5pm CST *** ***
*** *** Contact our support team at:*** Phone: *** Fax: *** Hours of Operation: Monday - Friday: 9am - 5pm CST

*** *** purchased our Clearly Filtered Pitcher for $which covers only shipping and handling on 1/19/Our customer agreed to take this offer for a free water pitcher at $for shipping and handling and then be charged at the 45th day of purchase date, which is 3/3/for
filter replacements at $each, which adds up to $We do ask that the pitcher is returned, unused since this special free offer (plus shipping) is offered only to customers who agree to the subscription planWe do ask that the pitcher is returned to us, since this is stated in the agreement on the order formWe have cancelled the subscription for the customer, and will get the customer a return label emailed to him for the pitcherThis will be sent to [email protected] Terms of Service can be found at: ***
*** **
Customer Service Assistant Manager

We have forwarded over your refund to our Merchant, please allow 2-business days for the refund to applyI apologize about the delay, we have been having difficulties with the funds being released
*** ** Customer Service Assistant Manager