Perfect Aqua Purifier

To Whom it May Concern:Reference ID:***Our customer *** *** purchased our free pitcher offer at $for shipping and handling whichcomes with our Super Savers Program that includes filter replacements at $49.95/EACH filter on11/8/We do inform the customer of this information in the
confirmation email that is sent to ourcustomers email address which is provided at the time of salein our customer's confirmation email weprovide the following information word for word, "For future reference, you will be charged $forshipping nowIn days we'll send you filters and begin your month subscription in the SuperSaver Program at the ultra-low rate of $per filterThat way you'll have fresh filters ready whenyou need them."Our customer ***, was provided a return shipping label so the water pitcher could be returned in orderto cancel his filter subscription per requestWe have received our customer's water pitcher with ourreturn shipping label and we have cancelled our customer's filter subscription per return.Thank you,***Customer Service Manager*** *** *** ***

In our Terms of Service, which are listed at https://www.perfectwaterpurifier.com/terms-conditions/We do state, "Shipping of the product to the Perfect Aqua Purifier, LLC Refund Department will not be compensated unless it is under the free (just pay shipping) promotion and is requested by the customer." We also state, "If a customer chooses not to participate in this program, they can send back the pitcher to our returns centerPerfect Aqua Purifier will pay for return postage upon requestIf the customer does not send back the pitcher within the day timeframe they will be charged for the three filters on the 30th day." We only cover return labels for customers who pay the postage for the pitcher, to get the pitcher back to usSince we paid for the postage on the filters, we cannot refund the amounts billed for you to get this to usWe would have issued a return label for the filters, since this was our error, as *** ** never informed her Supervisors the item was here in order to issue your refund fasterI do apologize about this
*** **
Customer Service Assistant Manager

*** *** has been refunded for $for pitcher filters that were returned to usI do see that there were issues that took place within USPS delivery, and Miss *** did contact Luis and Ashley Hto reship the filters just as long as UPS would be the main deliverer. Since then, we
have again received the filters back in stock and have had a previous request for a full refundI have forwarded the $to our Merchant Account, who will issue the refund by the end of todayPlease keep in mind it can take 2-business days due to bank processingWhen customers contact us and their charge is past 60-days, it is required that a Manager send the information for the refund over to the Merchant, otherwise the customer will not be refunded. *** *.Customer Service Assistant Manager

HI my name is Ann B***, I think that I have been part of a scam< They where advertising water picture that came with filters for cleaner water is was a video,so I purchase the pitcher Did purchase filter with know problem And they told me that the filter will be sent on May of 0n May they took the money out of my account but have not receive the filter yetI have called them just a recording no return calls back, Also I have wrote emails requesting they that they have somebody look into it know response I am very up set about this matter and do not know what to do????? HELP
Ann B***

We have forwarded over your refund to our Merchant, please allow 2-business days for the refund to applyI apologize about the delay, we have been having difficulties with the funds being released. *** ** Customer Service Assistant Manager

*** *** has been refunded for all items on the account since we have received the itemsWe issued a refund of $for the filters and $for the Water BottleThe trial was explained before checking out, and reiterated in the confirmation email which was emailed to ***@yahoo.com.The refund will be posted back within 2-business days, depending on bank processing.
*** **
Customer Service Assistant Manager

DATE: 12/11/Re: *** TO: *** *** *** *** *** Our mutual customer *** *** purchased our promotional offer for Free Clearly Filtered Water Pitcher with just paying shipping and handling for $9.95, another pitcher at full price of
$69.95, Clearly Filtered Water Bottle for $and a single bottle filter replacement for $on 11/7/We have received the items back to our warehouse and the proper refunds will be issued today 12/11/Once the refund have been issued, invoices of the credits will be sent the email address the customer provided upon orderingOur representative also did let the customer know via phone the $shipping fee for the FREE pitcher promotional offer is nonrefundableThe membership for future filters was cancelled so there are no future chargesOur Terms of Service can be found at: *** Please review and contact me if you have any further questions*** *** Assistant Manager Contact our support team at:*** *** ***
*** *** Hours of Operation: Monday - Friday: 9am - 5pm CST

*** *** has previously contacted our company in regards to a refund for filters we have received as a return in the amount of $$I do see that this charge was previously refunded and I have sent over the invoice, as well as attaching a copy to this emailPlease keep in mind, it can
take a bank 2-business days to release the funds back to the account it was withdrawn from. *** **Customer Service Assistant Manager

Complaint: ***
I am rejecting this response because: I was not informed that there is days money back policy at the time I called in November And also I called in Jan for two times and left msg, no one call me backAnd also not every one read the policies all the time for every purchasePlease provide me the return back address and refund
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The refund does not show in my bank account
Regards,
*** ***

Our mutual customer *** *** purchased our Clearly Filtered Pitcher for $which covers only shipping and handling on 11/9/Our customer agreed to take this offer for a free water pitcher at $for shipping and handling and then be charged at the 45th day of purchase date, which
is 12/24/for filter replacements at $each, which adds up to $We have shipped package to *** *** *** *** *** *** *** with UPS tracking # ***. We have a 60-day return policy, so if our customer is seeking a full refund of $149.85, they would need to return our Clearly Filtered Water Pitcher along with the replacement filters by 2/24/Once we receive the water pitcher and filters, we will issue the credit of $immediately if received on timeOur Terms of Service can be found at: *** Please review and contact me if you have any further questions*** *** Assistant Manager

Our mutual customer *** *** purchased our promotional offer for Free Clearly Filtered Water Pitcher with just paying shipping and handling for $on 11/30/In days our customer is billed $for filters which is on 1/12/and every months after, until cancelledThe
pitcher was returned to our warehouse but, the filters had already been shipped to the customerWe did provide the customer with a Return Shipping Label to he may return the filters at no cost to himWe have now recieved the filters and will be issuing a refund of $Please allow 2-business days for bank processingOur Terms of Service can be found at: *** ***Customer Service Manager

The representative whom the customer spoke with did not properly inform him of the policyRegardless, this is listed within our Terms of Service on our website at www.perfectwterpurifier.com, where the return and refund policy is listed. *** *Customer Service Assistant Manager

*** *** purchased our promotional offer for Free Clearly Filtered Water Pitcher with just paying shipping and handling for $on 11/21/In days our customer is billed $for filters which is on 1/8/and every months after, until cancelledThe date was extended for the
customer to have time to return the pitcherSince we have received the items, we have issued the $refund for the filtersWe cannot cover postage for an item to be returned, this is stated within our Terms of Service. Our Terms of Service can be found at: https://www.perfectwaterpurifier.com/terms-conditions/ I do know that a previous representative requested a return label be created and sent to you, however, she is no longer with the companyShe never informed anybody else of the requested label before we parted waysThis is the reason the label had not been shipped, and return postage was requiredWe only sell Berkey systems, but these do go for $through us. *** **Customer Service Assistant Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I have received the refund of $ Thank you
Regards,
*** ***

TO: Revdex.com Corporate Office FROM: PERFECT WATER PURIFIER*** *** *** *** ***
*** *** *** ***SUBJECT: Revdex.com Complaint Response DATE:perfectwaterDATE: 1212/15ID #: ***TO: Revdex.com Corporate OfficeOur mutual customer *** *** purchased our promotional offer for
Free Clearly FilteredWater Pitcher with just paying shipping and handling for $on 9/19/In days our customer isbilled $for filters which is on 11/3/and every months after, until cancelledOne of ourrepresentatives did speak to the customer via phone on 11/10/The terms of the promotion wereexplained and tracking for the items were provided to himOur representative did offer downgradeoptions to the customer for a lower subscription of filters, or the customer could pay for the Pitcher atfull price to cancel out the subscriptionHe did state per the call that he would thinking about sendingthe items back for a refund, if not then he would pay $pay for the pitcher in full and receive a refundfor the return filtersOn 11/30/another representative did confirm our return address with thecustomer so he could return the itemsWe have shipped package to ** *** *** *** **with UPS tracking # ***We have a 60-day return policy, so if our customer isseeking a full refund of $149.85, they would need to return our Clearly Filtered Water Pitcher along withthe replacement filters by 1/3/Once we receive the water pitcher and filters, we will issue thecredit of $immediately if received on timeOur Terms of Service can be found at:***Please review and contact me if you have any further questions.*** *** ***Assistant ManagerContact our support team at: *** ***
*** ***Hours of Operation: Monday - Friday: 9am - 5pm CST12/2/*** ***

You were speaking to *** ** in an email that was sent to you on Dec 19, 05:pm, it stated the following:"I understand that you are stating that you never received it.However our tracking # shows that it was left w/ somebody.My best recommendation is to contact the Post Office to file a claim & see who they left it w/.Unfortunately we can not remove the card w/o the product back in our office.If you file a dispute w/ your bank then our dispute department will go ahead and handle that."I do not see on our end that a dispute has yet to be made from the bankIf this is the case, we cannot refund the amount through us, and you will have to proceed with bank proceduresWe do have several customers who have made claims with USPS and UPS, which have never had problems doing soThis is a step that needs to be made to show proof that you do not have the package and that it was, in fact, lost or stolenWhen this is done, we will be more than happy to refund the owed money to youIf you would like to provide USPS with our phone number and have them contact us on your behalf, we will assist in handling your claim with themThank you *** *.Customer Service Assistant Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***From: *** *** [mailto:***] Sent: Saturday, March 26, 11:AM To: info Subject: RE: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #*** To Revdex.com:I would like to inform you that I have received the refund owed me by Pure Aqua PurifierThe money was received last night in my account March 2016. Thank you for your assistance in this matter as without it I believe Pure Aqua Purifier had no intention of returning my money. Again, Thank You

*** *** purchased our Clearly Filtered Pitcher for $which covers only shipping and handling on 9/26/Our customer agreed to take this offer for a free water pitcher at $for shipping and handling and then be charged at the 45th day of purchase date, which is 11/10/for
filter replacements at $each, which adds up to $The customer contact us originally on 11/17/15, and was advised to return the products for a full refund of $149.85, and *** did state that we would be notified by her if she decided to return them to usWe had not talked to Miss *** since then, when she finally called in on 2/3/16, which she was already outside of the refund policyWe would have had to received notice and the products back by 1/10/Our Terms of Service can be found at: ***
*** **
Customer Service Assistant Manager

*** *** purchased our Clearly Filtered Pitcher for $which covers only shipping and handling on 1/19/Our customer agreed to take this offer for a free water pitcher at $for shipping and handling and then be charged at the 45th day of purchase date, which is 3/3/for
filter replacements at $each, which adds up to $We do ask that the pitcher is returned, unused since this special free offer (plus shipping) is offered only to customers who agree to the subscription planWe do ask that the pitcher is returned to us, since this is stated in the agreement on the order formWe have cancelled the subscription for the customer, and will get the customer a return label emailed to him for the pitcherThis will be sent to [email protected] Terms of Service can be found at: *** *** **Customer Service Assistant Manager