Perfect Aqua Purifier

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
As I understand it, I do not owe them anything now or the future, that my paying them the $shipping is sufficient
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I did not receive any information in regard to a return policy and feel the business practices of this firm is deceptive as I responded to an ad on the net for a free pitcher and observed no mention of being sent filters. Additionally, in the original response in regard to sending the filters back from the company's representative "*** *" there is no mention of a return policy or a date that it has to be returned.
*** ** (Perfect Aqua Purifier)
Jan 29, 10:AM
Hello ***,
Thank you for giving us a try and sorry that this product is not the right fit for youLooks like the Pitchers were sent on 12/15/In order for us to process your refund we need you to send back the productPlease send to: Perfect Aqua Purifier LLC Freidrich Lane Suite #Austin, TX Once we receive it we will delightfully process your refundPlease make sure that the first and last name associated with the account is visible on your return otherwise, you will not receive credit since we would not know who to issue a credit toBest regards,
*** ** Perfect Aqua Purifier LLC Monday - Friday 9am - 5pm CST For Sale Inquiries: 877-404-Customer Service Inquiries: 512-634-
Regards,
*** ***

Our mutual customer *** *** purchased our promotional offer for Free Clearly Filtered Water Pitcher with just paying shipping and handling for $on 11/23/In days our customer is
billed $for filters which is on 12/23/and every months after, until cancelledWe did receive a cancellation request from customer via phone but we were unable to stop shipment and we do same day shippingWe have shipped package to *** *** *** *** *** *** *** with UPS tracking # ***The customer was advised to return the pitcher before the charge date of the filter membershipBecause we have not yet received the pitcher back to our warehouse, the filters were charged and shipped as scheduled toPer the tracking number, I do see the customer refused the package which will take longer to arrive back to usIf the customer has not already returned the filters we will provide a Return Shipping Label to return the filters to us at no cost to herOnce we receive the pitcher and filters back to our warehouse, we will issue a refund of the $149.85. Our Terms of Service can be found at: *** Please review and contact me if you have any further questions*** *** Assistant Manager

*** *** contacted us about a refund in the amount of $from an order of pitcher filters on 12/21/2015, he has returned the filters to usI do see that another Supervisor forwarded over the refund to be processed on 3/22/due to the charge being past 60-daysThe refund will be
applied back into the bank account within 3-business days, this includes bank processing. *** **Customer Service Assistant Manager

Complaint: ***
I am rejecting this response because: Please do not close this caseI have the Consumer from the Post Office looking into this caseI will not hear back from them until 03/02/So please keep this case open
Regards,
*** ***

*** *** returned the product of pitcher filters for a refund of $with tracking number Tracking Number: *** on January 25, , 10:amWe have forwarded the refund to our Merchant Account and it has been processed on 3/16/Please keep in mind
it can take 5-business days for the refund to apply due to bank processingI can assure that the refund was sent over per our other SupervisorI also see the subscription was cancelled, *** will no longer be billed.
*** **
Customer Service Assistant Manager

*** *** purchased our promotional offer for Free Clearly Filtered Water Pitcher with just paying shipping and handling for $on 11/22/In 30days our customer is billed $for filters which is on 1/8/and every months after, until cancelledThe pitcher and filters
have since been returned and we did issue a refund for the filters todayWe were not notified that the pitcher had arrived to us on 12/26/2015, this is the reason for his filters being billedOur Terms of Service can be found at: https://www.perfectwaterpurifier.com/terms-conditions/ *** **Customer Service Assistant Manager

Complaint: ***
I am rejecting this response because: The products have been returned and refused and returned a second time. All other shipments will be refused and returned
Regards,
*** ***

[redacted] returned the product of 3 pitcher filters for a refund of $149.85 with tracking number Tracking Number: [redacted] on January 25, 2016 , 10:30 am. We have forwarded the refund to our Merchant Account and it has been processed on 3/16/2016. Please keep in mind it can...

take 5-7 business days for the refund to apply due to bank processing. I can assure that the refund was sent over per our other Supervisor. I also see the subscription was cancelled, [redacted] will no longer be billed. [redacted]Customer Service Assistant Manager

[redacted] purchased our promotional offer for 1 Free Clearly Filtered Water Pitcher with just paying shipping and handling for $9.95 on 11/22/2015. In 45 days our customer is billed $149.85 for 3 filters which is on  12/22/2015 and every 6 months after, until cancelled. I do see that...

you have returned the filters for a refund. I have sent over the refund of $149.85 to our Merchant Account, since the refund is past 60-days. Please allow 2-3 business days for this refund to fully apply. I apologize about the wait for the refund, it does state in our Terms of Service that it can take 30 days for the refund to apply. The representative which you spoke with never informed us to expedite the refund, which is why it was never taken care of until today. Our Terms of Service can be found at: https://www.perfectwaterpurifier.com/terms-conditions/                                                                                                                                                                                                                                                                                                              [redacted] Customer Service Assistant Manager

[redacted] has contacted Perfect Water Purifier previously when the company was closed, this was on  Friday 06:03. We responded within 24 hours of receiving this e-mail on Saturday 04:14 pm. Since we do same day shipping, and shipping does work separate hours than us, we were unable...

to stop the order for the $9.95 pitcher. I do see that the subscription was cancelled per [redacted]'s request and he will not have any further charges. He can keep the pitcher since he did pay the postage, or return it.[redacted]Customer Service Assistant Manager

[redacted] purchased our Clearly Filtered Pitcher for $9.95 which covers only shipping and handling on 10/14/2015. Our customer agreed to take this offer for a free water pitcher at $9.95 for shipping and handling and then be charged at the 45th day of purchase date, which is...

11/28/2015  for 3 filter replacements at $49.95 each, which adds up to $149.85. We were not notified by the representative who Mr. [redacted] spoke with, therefore, he was never issued a refund. When customers are outside of our 60-day money back guarantee, Customer Representatives are to inform a Supervisor so we can issue a refund through the Merchant. I have issued a full refund of $149.85 for the return pitcher filters. Our Terms of Service can be found at: https://www.perfectwaterpurifier.com/terms-conditions/   [redacted]Customer Service Assistant Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
So there going to refund my American Express $299.70, yes I accept the refund  and  will keep looking at my statement for the refund 7 to 10 workdays.[redacted]

Complaint: [redacted]
I am rejecting this response because: First of all you are lying about telling me to give perfect aqua a claim number. I was never told this at all. I was told that I "MIGHT" want to file a claim with the post office and might I add that the post office will NOT do anything if the package says it was delivered regardless if it was stolen! I know how the post office works. I have filed a dispute with my bank. The rep who emailed me back constantly told me that they have to have the product in order to refund me! There was no solving anything with you guys. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I did not receive any information in regard to a return policy and feel the business practices of this firm is deceptive as I responded to an ad on the net for a free pitcher and observed no mention of being sent filters.  Additionally, in the original response in regard to sending the filters back from the company's representative "[redacted]" there is no mention of a return policy or a date that it has to be returned.  [redacted] (Perfect Aqua Purifier) Jan 29, 10:37 AM Hello [redacted],Thank you for giving us a try and sorry that this product is not the right fit for you. Looks like the Pitchers were sent on 12/15/15.In order for us to process your refund we need you to send back the product.Please send to: Perfect Aqua Purifier LLC 4175 Freidrich Lane Suite #202 Austin, TX 78744Once we receive it we will delightfully process your refund. Please make sure that the first and last name associated with the account is visible on your return otherwise, you will not receive credit since we would not know who to issue a credit to.Best regards,[redacted] Perfect Aqua Purifier LLC Monday - Friday 9am - 5pm CST For Sale Inquiries: 877-404-7240 Customer Service Inquiries: 512-634-8847
Regards,
[redacted]

DATE: 1/13/16 Re: 11001469 TO: [redacted]
  Our mutual customer [redacted] purchased our promotional offer for 1 Free Clearly Filtered Water Pitcher with just paying shipping and handling for $4.95 on 11/25/2015. In 30 days our customer is billed...

$69.95 for the pitcher which is on 12/25/2015, however we extended the trial to 1/29/2016. We have shipped package to [redacted]. The customer spoke to one of our representatives on 12/15/15 and 12/19/15 on wanting to cancel the payment of the pitcher at full price since she had not received the item. She was advised to file a claim for the lost/stolen package and to contact us with the Claim Number in order to proceed with the refund or reshipment, this was on 12/15/2015. We stated we could not remove her card from the system and avoid billing until the claim was made. We reiterated this on 12/19/2015 where Miss [redacted] stated she would file a dispute with her bank instead. We have not received a claim number or a dispute as of today. The UPS tracking shows the pitcher was delivered on Tuesday,  12/08/2015 at 12:14 P.M. Our Terms of Service can be found at[redacted] Please review and contact me if you have any further questions. Contact our support team at: [redacted]                                   ...⇄ [redacted]                                         ...⇄      [redacted]                         Hours of Operation: Monday - Friday: 9am - 5pm CST [redacted] Customer Care Assistant Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received an email today confirming cancellation of any further shipments from this company: I am happy to close this case and thank you for your assistance.[redacted] (Perfect Aqua Purifier) Feb 27, 2:55 PM Hello, Thank you for giving us a try. I've cancelled your membership per your request and will make sure you are no longer billed. If you need anything else feel free to reply to this email. Best Regards, [redacted]Perfect Aqua Purifier LLCMonday - Friday 9am - 5pm CSTFor Sale Inquiries: 877-404-7240Customer Service Inquiries: 512-634-8847
Regards,
[redacted]

To Whom It May Concern.1D # : [redacted]We are responding to a complain we have received regarding our customer [redacted]. We aresending this to inform you all and our customer that we have cancelled his filter subscription with ourcompany as of 9/30/15. Our customer [redacted], has not been billed...

since 9/1 7/15.If our customer is needing any further assistance from our company, he is able to give us a call at [redacted] Monday-Friday 9am-5pm CST or he can send us an email at [redacted].Thank you,[redacted]Crisis Education, LLCCustomer Service Supervisor[redacted] Monday-Friday 9am-5prn CST

Complaint: [redacted]
I cancelled the order, on the Sunday night I placed the order, so they should not have put any charges on my credit card. There also are other charges that they did not addressed in their response. Furthermore, in their response,  they did not tell the truth.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:i know they will never admit to there wrong doing and that is ok and I never recieved a full refund of 149.85 cents I was given only 109.00 because they said we dont pay for the shipping...they lost a good customer and that is there loss
Regards,
[redacted]by reason of