Perfect Aqua Purifier

I ordered their pitcher from an online promotion It took weeks before it was delivered and then I started getting emails telling me how they would be charging my credit card for an auto ship of three filters every few months for $I immediately started trying to contact them on Monday Novto tell them I did not want to be on an autoship and would order when I needed them I called to or times everyday last week and left voice messages stating what I wanted and I also sent an email I did not get any responses from my voice mails until Thursday after I threatened to report them to you I was told I could not cancel autoship and I would have to return the pitcher to get my money refunded I did return pitcher and it cost me more in postage then I will get for a refund, but I did not want them automatically charging my credit card for filters I would not be using With just one person in the home most of the time and with traveling, my filters would last longer then they said This is scam!!!

Complaint: [redacted] I cancelled the order, on the Sunday night I placed the order, so they should not have put any charges on my credit cardThere also are other charges that they did not addressed in their responseFurthermore, in their response, they did not tell the truth Regards, [redacted]

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do want to point out it should be noted that a customer should not have to chase down their refunds for months after the company agrees to refund moneyand each month, they asked for another daysOnce I notified you and you got involved, I received my refund within the week Very poor business practice I do not believe I would have received my money had I not had you involved Thank you Revdex.com!!! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Here I am quoting the company last replyAs you may see they are misleading Revdex.com with statement mentioning “were not notified that the pitcher had arrived to us on 12/26/2015” That is not trueI attached my initial correspondence with their support person [redacted] (copying part from it below) where I updated her on December 19th that I shipped the pitcher back at that day, and gave her estimated delivery day December 24thThis delivery day Dec 24th was confirmed by postal office [redacted] replied on December 21st: “I have notated your account that you have returned thepitcher.”They already received the pitcher on December 24th and my account was updated by [redacted] on Dec 21st as I had the pitcher returnedI have all these emails available to forward to you if neededAt this moment as the filters charge was refunded I still believe they have to refund my postage fees as I was charged by postal office for the parcel (with filters) delivery, and then had to pay for the returnThat was additional $20US I consider they have to compensate as they overlooked all the notifications in a due time and order [redacted] (Perfect Aqua Purifier) Dec 21, 8:PM Hello,Thank you for your response! We greatly appreciate it.I apologize if it took us so long to get back as it's very busy & we are short staffedI have notated your account that you have returned the pitcher.If there is anything else we can do to assist you, please contact us!Best, [redacted] Perfect Water Purifier [redacted] Monday-Friday 9AM-5PM CST [redacted] Dec 19, 10:PM I've been waiting for your reply hopelesslyIt took days till you finally droped your replyI would accept that deal if it your email would come in a reasonable timeframeAfter days passed I felt that you decided to ignore my emails sticking to the return and cancellation option as the finalI shipped it back today Sat Dec at pm PacificEstimated to come to your warehouse by ThursdayFrom: [redacted] (Perfect Aqua Purifier) < [redacted] >To: [redacted] < [redacted] > Sent: Saturday, December 2015, 15:43Subject: [Perfect Aqua Purifier] Re: Re: Your new pitcher filters are shipping soon Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do want to point out it should be noted that a customer should not have to chase down their refunds for months after the company agrees to refund moneyand each month, they asked for another daysOnce I notified you and you got involved, I received my refund within the weekVery poor business practiceI do not believe I would have received my money had I not had you involvedThank you Revdex.com!!! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have received an email today confirming cancellation of any further shipments from this company: I am happy to close this case and thank you for your assistance[redacted] *** [redacted] (Perfect Aqua Purifier) Feb 27, 2:PM Hello, Thank you for giving us a tryI've cancelled your membership per your request and will make sure you are no longer billedIf you need anything else feel free to reply to this emailBest Regards, [redacted] Perfect Aqua Purifier LLCMonday - Friday 9am - 5pm CSTFor Sale Inquiries: 877-404-7240Customer Service Inquiries: 512-634- Regards, [redacted] ***

This company has the most atrocious customer service and deceptive marketing practices of any I have dealt with for years The most recent issue is in trying to get a refund (which they promised on 2/24/16; I still have the voicemail message they left AND the email they sent after me threatening to file this complaint and post negative reviews online) on a filtered shower head, which they promise not to have reduced water flow Well, not only was the water flow terrible, but it started leaking HEAVILY from within the unit where they have an internal connection I took a video and sent it to them They sent me a return label with the promise of refunding my $promptly upon receipt Now today I received yet another shower head and filter! This was NEVER discussed or agreed on; I want nothing to do with their poorly made and ill-functioning shower head! Prior to this I had an issue with them sending me filters for my newly received water pitcher They promised to refund my money as soon as they received the filters but did not I took me about months to FINALLY get my refund They even used the old line that "it takes days to process a refund" I told them I run an online business and I can refund immediately with the customer seeing the refund in their account within hours and that I would report them to the Revdex.com and post negative reviews if they didn't quit jacking me around I got THAT refund but still am wasting my time trying to get the refund for the shower head & filter AVOID THIS COMPANY!!!!! I like the water pitcher okay, though it has issues, too; but they want $for a replacement filter, which is outrageous I am so sorry I ever got involved with them I have now filed a dispute with Discover Card to recover my $for the shower head & filter I returned to them weeks ago

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me So there going to refund my American Express $299.70, yes I accept the refund and will keep looking at my statement for the refund to workdays[redacted] ***

I have forwarded your refund to the merchant once againWe have previously sent over the refund and it had not been processedPlease allow 2-business days for the refunds of $and $to refund due to bank processingI apologize about the merchant delay [redacted] **Customer Service Assistant Manager

This company is the worst I've encounter so far, I get a promotion for a "free pitcher" then a month after I get charged with something dollars for filters that I did not order, I called to cancel and ask for a refund and they tell me to send the filters and pitcher back so I can get a full refundWell I spent dollars sending back their products, then I get an email stating that they have decided not to refund my money for the unused filters and pitcher, no explanation on why, just simply said "no"

[redacted] purchased our Clearly Filtered Pitcher for $which covers only shipping and handling on 10/31/Our customer agreed to take this offer for a free water pitcher at $for shipping and handling and then be charged at the 45th day of purchase date, which is 12/15/for filter replacements at $each, which adds up to $We have a 90-day return policy, therefore customer was outside of our refund policy when he returned the items, which we received on 3/15/According to the UPS tracking he received the filters on 1ZE35Y33YWSaturday, 12/19/at 8:A.MWe have reshipped the filters to Mr [redacted] since we are unable to honor the refund due to our Refund Policy as stated within our Terms of ServiceOur Terms of Service can be found at: https://www.perfectwaterpurifier.com/terms-conditions/There is also a dispute in place with the bank for this chargeThe charge was disputed prior to the customer returning the filters, which is why they had not been refunded at that point, we cannot refund for an item that we do not have returned to us [redacted] **Customer Service Assistant Manager

[redacted] was refunded directly through our Merchant Account yesterday on 2/9/16, refunds through our company do take 2-business days due to bank processingToday will officially be the first business day, so the funds would not yet be releasedThe refund amount was $for three filters [redacted] **Customer Service Assistant Manager

To Whom It May Concern.1D # : [redacted] We are responding to a complain we have received regarding our customer [redacted] We aresending this to inform you all and our customer that we have cancelled his filter subscription with ourcompany as of 9/30/Our customer [redacted] , has not been billed since 9/7/15.If our customer is needing any further assistance from our company, he is able to give us a call at [redacted] Monday-Friday 9am-5pm CST or he can send us an email at [redacted] .Thank you, [redacted] Crisis Education, LLCCustomer Service Supervisor [redacted] Monday-Friday 9am-5prn CST

In response to the rejection, we have once again attached the offer that is located above the submit order button and below credit card informationThis is a large paragraph customers must read before proceedingUPS tracking does state that the filters are delivered to the address listed in the previous response, that he manually put on his accountHere is the UPS tracking number [redacted] .We are more than willing to refund the funds for the filters, we have just not received the filters at this pointWe cannot issue a refund for items that have not been returned.A UPS claim is to be made for packages that are lost/stolenOnce a claim is made, if the customer [redacted] can provide us with proof of the claim, we will be more than happy to issue an immediate refund[redacted] **Customer Service Assistant Manager

[redacted] has been refunded the amount of $back to his account for the returned filtersWhen a customer is past 60-days, representatives are to forward over customers to a Manager and we move forth with forwarding the refunds to our MerchantAny amount attempted to be processed past 60-days will not process properly [redacted] Customer Service Assistant Manager

Complaint: [redacted] I am rejecting this response because:Here I am quoting the company last replyAs you may see they are misleading Revdex.com with statement mentioning “were not notified that the pitcher had arrived to us on 12/26/2015” That is not trueI attached my initial correspondence with their support person [redacted] (copying part from it below) where I updated her on December 19th that I shipped the pitcher back at that day, and gave her estimated delivery day December 24thThis delivery day Dec 24th was confirmed by postal office [redacted] replied on December 21st: “I have notated your account that you have returned thepitcher.”They already received the pitcher on December 24th and my account was updated by [redacted] on Dec 21st as I had the pitcher returned.I have all these emails available to forward to you if needed.At this moment as the filters charge was refunded I still believe they have to refund my postage fees as I was charged by postal office for the parcel (with filters) delivery, and then had to pay for the returnThat was additional $20US I consider they have to compensate as they overlooked all the notifications in a due time and order [redacted] (Perfect Aqua Purifier) Dec 21, 8:PM Hello,Thank you for your response! We greatly appreciate it.I apologize if it took us so long to get back as it's very busy & we are short staffedI have notated your account that you have returned the pitcher.If there is anything else we can do to assist you, please contact us!Best, [redacted] Perfect Water Purifier [redacted] Monday-Friday 9AM-5PM CST [redacted] Dec 19, 10:PM I've been waiting for your reply hopelesslyIt took days till you finally droped your replyI would accept that deal if it your email would come in a reasonable timeframeAfter days passed I felt that you decided to ignore my emails sticking to the return and cancellation option as the finalI shipped it back today Sat Dec at pm PacificEstimated to come to your warehouse by ThursdayFrom: [redacted] (Perfect Aqua Purifier) < [redacted] >To: [redacted] < [redacted] > Sent: Saturday, December 2015, 15:43Subject: [Perfect Aqua Purifier] Re: Re: Your new pitcher filters are shipping soon Regards, [redacted]

TO: Revdex.com Corporate Office FROM: PERFECT WATER PURIFIER [redacted] SUBJECT: Revdex.com Complaint Response DATE:perfectwaterDATE: 1212/ID #: [redacted] TO: Revdex.com Corporate Office Our mutual customer [redacted] purchased our promotional offer for Free Clearly FilteredWater Pitcher with just paying shipping and handling for $on 9/19/In days our customer isbilled $for filters which is on 11/3/and every months after, until cancelledOne of ourrepresentatives did speak to the customer via phone on 11/10/The terms of the promotion wereexplained and tracking for the items were provided to himOur representative did offer downgradeoptions to the customer for a lower subscription of filters, or the customer could pay for the Pitcher atfull price to cancel out the subscriptionHe did state per the call that he would thinking about sendingthe items back for a refund, if not then he would pay $pay for the pitcher in full and receive a refundfor the return filtersOn 11/30/another representative did confirm our return address with thecustomer so he could return the itemsWe have shipped package to [redacted] **with UPS tracking # [redacted] We have a 60-day return policy, so if our customer isseeking a full refund of $149.85, they would need to return our Clearly Filtered Water Pitcher along withthe replacement filters by 1/3/Once we receive the water pitcher and filters, we will issue thecredit of $immediately if received on timeOur Terms of Service can be found at: [redacted] Please review and contact me if you have any further questions[redacted] ***Assistant ManagerContact our support team at: [redacted] Hours of Operation: Monday - Friday: 9am - 5pm CST12/2/ [redacted]

[redacted] purchased our Clearly Filtered Pitcher for $which covers only shipping and handling on 12/5/Our customer agreed to take this offer for a free water pitcher at $for shipping and handling and then be charged at the 45th day of purchase date, which is 1/25/for filter replacements at $each, which adds up to $Since the customer has contacted us to have the filters stopped from shipment, I have issued a refund of $back to the account it was withdrawn fromWe are unable to write checks to customers, the funds will be automatically put on the same account it was release fromOur Terms of Service can be found at: [redacted] [redacted] **Customer Service Assistant Manager

[redacted] purchased our Clearly Filtered Pitcher for $which covers only shipping and handling on 9/26/Our customer agreed to take this offer for a free water pitcher at $for shipping and handling and then be charged at the 45th day of purchase date, which is 11/10/for filter replacements at $each, which adds up to $The customer contact us originally on 11/17/15, and was advised to return the products for a full refund of $149.85, and [redacted] did state that we would be notified by her if she decided to return them to usWe had not talked to Miss [redacted] since then, when she finally called in on 2/3/16, which she was already outside of the refund policyWe would have had to received notice and the products back by 1/10/Our Terms of Service can be found at: [redacted] [redacted] **Customer Service Assistant Manager

[redacted] has previously reached about to us in regards to a refund in the amount of $for a returned water bottle and pitcher for $She has been informed that the pitcher shipping charge in non-refundable and inquired about the water bottle refundSince the charges are past 60-days and outside of the refund policy, we had to forward this over to our Merchant Account12/14/was the charge date, we sent over the refund to be applied as of 3/16/From the time a charge is forwarded to the Merchant, it can take 7-business days for the amount to be applied back into the customers account, this is inclusive of bank processingToday, 3/23/marks the fifth business dayI have contacted the Merchant and the refund was previously accepted and processed for $Please continue to allow 3-days for the refund to show up within your account [redacted] **Customer Service Assistant Manager