Pet 360, Inc.

***,Could you provide me with just (1) of your order numbers which will help me find your customer profile? I was not able to bring up your order with the contact information provided in the complaint. I will be researching all issuesIt is my objective to improve your overall
customer experience.Thank you,Char S*Pet360/ Petfood Direct Customer Care Project [email protected]

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

---------- Forwarded message ----------
sans-serif;">From: *** *** Owner Date: Fri, Jul 11, at 2:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected]
Thank you for your efforts on my behalfAfter innumerable efforts to solve the problem on my own, the company took action the day they received the complaint from youThey have refunded me and stopped the automatic delivery.
*** ***

Dear *** ***,I sincerely apologize for any inconvenience you've experienced while shopping with our company and for any misinformation you received Our expedited orders do not follow the same processing time frames as ground shipping orders (24-hours) Any expedited order placed
before PM will ship the same business day While our company properly shipped your order, it appears that *** held your package an additional day, which is why it did not reach you in one business day as guaranteed It appears a representative has already refunded you for half of the shipping cost associated with your order, in the amount of $ I have requested an additional refund in the amount of $11.24, to compensate you for the entire shipping charge assessed on your order Please allow 3-business days for processing Unfortunately, because this matter pertains to a shipping issue, we will not be refunding the entire order If you would like a full refund, please contact us for return instructions.

Hi ***, Thank you for reaching out to PetOur Operations Manager informed me that they have refunded your account for the $due to fraud. He has also called and left a voicemail to notify you of this. We thank you for bringing this matter to our attention and
apologize for the inconvenience this has caused. Sincerely, Coral Thank you,Coral S*** | Customer Care Specialist

Dear Customer,
Please see our data on the credit refunded to your account
issued on 9/to a *** ending in ***. The request ID is ***
This information should be shared with your credit card company to resolve where the credit has been applied
SincerelyTina H***Pet

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hi April,
Sorry for our delay in responding. I see your package was reshipped to you and received on 5/17. If you did not receive that package, please let us know at ###-###-####.
Thanks
Jessica

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hi ***,Thank you for reaching out to PetI was sorry to hear about the experience you had with our online teamOur Operations Manager has informed me that they have refunded your account for the last two transactions you have madeOne for $and the other for $They have
also reshipped your order in questionThis is all detailed in an email sent to you todayWe thank you for bringing this matter to our attention and our sincerest apology for the inconvenience this has caused.Sincerely,Coral

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have, infact, received a credit on my *** Thank you for your assistance in regard to this matter!
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hi ***,Thank you for reaching out to PetI was sorry to hear about the experience you had with your orderI have escalated this to our operations team and they let me know they were able to get in contact with you and provide you with a $refundWe thank you for bringing this matter to
our attention and our sincerest apology for the inconvenience this has caused.Sincerely,Coral

We were sorry to hear about ***’s experience with our call center. Unfortunately the package had shipped prior to the call and we were unable to stop the delivery. We have ensured that the balance of the order was refunded and noted the account with an offer for 25% off a future
order with us

We were so sorry to hear about the passing of *** ***’s pet as well as his experience with our call center Unfortunately we do not do returns/exchanges on medication and this order was outside our posted return policy We do feel bad though and will process a refund for the
product We do show that the order was for rather than and will refund the amount We have also placed a note on *** ***’s account for 25% off a future order for his other pets

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I would like my complaint to stay on record about this companyTo assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***