Revdex.com Case #: [redacted] Customer service is our TOP priority, and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulationsIt is certainly not a practice of Dynamic Recovery Solutions to intentionally harass or abuse any consumerDue to several business exchanges, it is possible that a mistake could have been made by contacting the consumer at this point Further, as a result of the turnover of accounts in the collections industry, oftentimes there is inaccurate outdated information for contact purposesThere is a process called the acquisition of location information to obtain a current phone, address etcTypically any personal and/or contact information would be a part of the original contract that was sold into collections, including, but not limited to, telephone number, address, etc We acknowledge that the consumer is disputing this account due to ID theft and fraudPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterWe sincerely apologize for any inconvenience this may have caused for the consumerIf you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
[redacted] Consumer Operations Director Revdex.com of the Upstate North Church Street, Suite C Greenville, SC Dear [redacted] , Thank you for the opportunity to respond to Ms***’s complaintDynamic Recovery Solutions read and investigated the complaintBased on this review, we contacted Ms [redacted] in good faith that we were reaching out to our customer Ms ***’s number was listed on our file as a good point of contact when placed with DRS for service We are grateful Ms [redacted] brought to our attention that we reached her in error Per Ms***’s request we removed her telephone number from our system and placed her on our internal do not call list, on March 30, Dynamic Recovery Solutions will not attempt to contact Ms [redacted] again If Ms [redacted] has any further questions or concerns, we encourage her to contact our Chief Compliance Officer [redacted] comWe do apologize for any inconvenience that Ms [redacted] may have experienced Respectfully yours, [redacted] Compliance Representative
March 4, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years Due to several business exchanges, it is possible that a mistake could have been made Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status We have flagged the account accordingly It has been closed in our office and returned to our client There will be no further collection activity from DRS regarding this account Sincerely, [redacted] ***Dynamic Recovery Solutions [redacted] %
RE: Revdex.com Case No: [redacted] Good afternoon, [redacted] Customer experience is our TOP priority, and we appreciate you bringing this matter to our attentionHowever, I have attached a report that indicates we have not contacted you in any wayIf possible to ensure that you are never contacted by my office again, please forward any additional informationIf you have any further questions, please feel free to contact our Compliance DepartmentWith Best Regards, [redacted] Compliance Auditor [redacted]
Revdex.com Case #: [redacted] Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clientsDynamic Recovery Solutions does not engage in any fraudulent activity that would harm or abuse any consumerWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activity The consumer stated that they have never had a [redacted] accountI have attached several telephone numbers associated with current and/or prior addresses for the consumer, and possibly some family membersOftentimes, due to several business transactions it is quite possible that the consumer would not recognize the creditor as statedMany times companies make business decisions to recoup their losses and/or increase gains where they will undergo acquisitions and/or mergers with other companiesIt is quite possible that the consumer does not recognize [redacted] as the creditor due to potential mergersIt is also quite possible that due to the consumer’s military career and the constant duty requirements the consumer did not receive all correspondence being sent in a timely manner DRS always want to acknowledge any concerns a consumer expresses regarding these type of matters of disputing the account, and DRS has sent the dispute letter in compliance with the Fair Debt Collections Practices Act The initial correspondence is a validation notification as well, and has all contents per Fair Debt Collections Practices Act, plus it also gave options to resolve the debt, the notice included: •the amount of the debt; •the name of the creditor to whom the debt is owed; • a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector; • a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and • a statement that, upon the consumer's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor • If the consumer notifies the debt collector in writing within the thirty-day period described in subsection (a) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or any copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collectorHowever, we do not house the original media in our office Another request for media has been requested from our client on 3-23-2015, and typically, it takes at minimum of at least two weeks if the original media is available, we will forward the original media for your review By law and in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot provide original documents once they are requested, collection efforts from our company MUST permanently cease in relation to this account Dynamic Recovery Solutions also accepts verbal cease & desistPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterIf the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me THANK YOU SO MUCH! Regards, [redacted] ***
face="Calibri"> [redacted] Better Business Bureau of Upstate South Carolina (Greenville, SC) North Church Street, Suite C Greenville, SC 29601- Dear [redacted] , We have read [redacted] complaint and reviewed the account that has been placed with us by our client Dynamic Recovery Solutions (DRS) acknowledges that [redacted] is disputing this accountPer company policy when a complaint of this nature is received, we cease all activity on the account in our office and the file is returned to our client We have requested that this account be removed from [redacted] credit report If [redacted] has any further questions or concerns, we encourage him to contact our Chief Compliance Officer at [redacted] We do apologize for any inconvenience that [redacted] may have experienced Regards, [redacted] ***
Revdex.com Case # [redacted] Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clientsDynamic Recovery Solutions does not engage in any fraudulent activity to misinform abuse or harass any consumerWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityThe consumer has received only one validation notice from Dynamic Recovery Solutions regarding the alleged debt on March 2015, which is required to be sent within a particular time frame according to the Fair Debt Collections Practices Act Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status Also, the account has been CLOSED in our office due to the consumer disputing the account, and returned to our clientThere will be no further contact from Dynamic Recovery Solutions regarding this matter By law and in compliance with the Fair Debt Collection Practices Act (FDCPA) DRS MUST permanently cease communications in relation to this accountThere will be no further contact with the consumer from Dynamic Recovery Solutions Our hours of operation: Monday-Friday from 8:00am EST - 8:45pm EST, and Saturday from 8:00am EST-1:00pm ESTIf the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
[redacted] face="Calibri">Revdex.com of Upstate South Carolina (Greenville, SC) North Church Street, Suite C Greenville, SC 29601- Dear [redacted] , We have read [redacted] ’s complaint and reviewed the account that has been placed with us by our clientDynamic Recovery Solutions acknowledges that [redacted] is disputing this account due to it being paid prior and requesting no further contact In reference to [redacted] ’s complaint Dynamic Recovery Solutions does not do any type of credit reporting Per company policy when a complaint of this nature is received, we cease all activity on the account in our office and the file is returned to our client If [redacted] has any further questions or concerns, we encourage her to contact our Chief Compliance Officer [redacted] at [redacted] We do apologize for any inconvenience that [redacted] may have experienced Regards, [redacted] Compliance Representative
February 24, 'Times New Roman', 'serif';"> [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clientsDue to our client placing this delinquent account with DRS, the company then has a permissible purpose to create an inquiry on the consumer’s creditThe Fair Credit Reporting Act (FCRA) is the law that governs inquiries such as theseIn compliance with the FCRA since the consumer has requested the removal of this inquiry, an inquiry deletion request has been submitted on their behalf Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status We have flagged the account accordingly It has been closed in our office and returned to our client There will be no further contact from Dynamic Recovery Solutions regarding this account Sincerely, Compliance Administrator Dynamic Recovery Solutions [redacted]
RE: [redacted] , Complaint ID# [redacted] Dear [redacted] , Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clientsSome of these accounts are out of the statute of limitations, which is the time frame a debt can be recovered through litigation or can be reported on a consumer’s credit report This statute does not abolish a debt, therefore DRS was contacting the consumer to collect itBeing out of the statute of limitations can also explain why the consumer did not see this account on their credit report Customer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations I apologize for the behavior of the agent who handled his call Further discipline action has been taken for the way the call was handled Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contactThe consumer’s account and phone numbers have been marked as cease and desistIf they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusWe have flagged the account accordingly It has been closed in our office and returned to our client, with notation of this complaint There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]
RE: [redacted] , Complaint ID# [redacted] 'serif Dear [redacted] , Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party debt collection agency that collects on past due accounts for our clientsIn the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years Due to several business exchanges, it is possible that a mistake could have been made If this is the case DRS does apologize for any undue stress our contact may have caused Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contactThe consumer’s account and phone numbers have been marked as cease and desistIf they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusWe have flagged the account accordingly It has been closed in our office and returned to our client, with notation of this complaint There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]
Revdex.com Case #: [redacted] Customer service is our TOP priority, and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulationsDRS always want to acknowledge any concerns a consumer expresses regarding these type of mattersIt is certainly not a practice of Dynamic Recovery Solutions to intentionally harass or abuse any consumerThe agents are trained to assist any consumer who has a desire to resolve their account with often some basic questions and/or observationsAmongst several options, the ability to use alternate forms of payment, for example, balance transfers etcare one of the many options available to the consumer, which is normally based partially or in part on their financial history We sincerely apologize that the consumer had not received the zero balance letters regarding the accounts that was previously resolved with our officeSubsequently, both zero balance letters have been requested, and sent to the consumer for their records We acknowledge that the consumer is disputing that this was an authorized transaction, and DRS has taken the appropriate measures to refund those moniesPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterWe sincerely apologize for any inconvenience this may have caused for the consumerIf you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
Dear [redacted] , We have read Ms [redacted] ' complaint and reviewed the account that has been placed with us by our clientPer company policy when a complaint of this nature is received from your office, we cease all activity on the account in our officeWe have notified our client of the consumer's Complaint With thorough documentationThis account was placed with our office on 12/12/for serviceOur client shows the original creditor as " [redacted] " with a balance of $Our client reflects an open date of 07/20/Dynamic Recovery Solutions did receive a check from the Consumer in the amount of $140,89, but the account has been recalled from our office and Dynamic Recovery Solutions cannot post the paymentThe consumers check has been forwarded to our clientDynamic Recovery Solutions does not Condone any fraudulent activity; deceptive acts, abuse or harassment of any form to a consumerDynamic Recovery Solutions is a third party Collection agency licensed and bonded in all applicable states to Collect on past due accounts for its clientsDRS always wants to acknowledge any concerns a Consumer expresses regarding these types of mattersWe do apologize for any inconvenience that Ms [redacted] may have experiencedRegards, Jeremy M [redacted] Compliance Representative
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] This company calls my phone number and has a non-specific subject for its collection call They are simply looking for "a person at this number, in an effort to collect a debt" There is NO person at this number who owes ANY debt, and the company is fishing for information They hide that phishing purpose under the guise of "an attempt to collect a debt" A senior citizen, like ME, is outraged and calls back, giving them confidential information in order to defend themselves This company can CLAIM that they're legitimate However - this has been an ongoing issue for me from this company for several years now I've complained, and they back off Then I hit their "list" again, and they begin the calls anew.This company's calls are NOT legitimate!! They are scams for the purpose of gathering confidential information from people with good credit...and we all know where our information goes from there!! Now they're asking for me to provide them with ADDITIONAL information so that they can "stop calling" my phone number After that information (and other information) is provided to them, they will have an open window to come sneaking through for more phishing scam activity I've been advised to NOT provide MORE information for this company!!! I launched a formal complaint on this site so that others who are having trouble with this company can know NOT to respond to them Providing MORE information is not the way to address the problem - there is no resolution in that Instead, In doing so, I would be giving them what they wanted in the first place!! I have a serious issue in being required to provide more information to this company!! My telephone number is listed in the telephone book, under my name It is available online in telephone directories There is no LEGITIMATE purpose for their demand for me to submit that information I've been encouraged to search for any class action lawsuit activity against this company That will be my next project, as I'm finally outraged enough to take further steps to expose what's going on All we're asking is that we can have "reasonable" protection from these scams It's amazing that agencies like The Revdex.com are, instead, protecting the scammers themselves with requirements to provide more personal information for them [redacted] ***
Revdex.com Case #; [redacted] Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clientsDynamic Recovery Solutions does not engage in any fraudulent activity to misinform abuse or harass any consumerWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityDRS always want to acknowledge any concerns a consumer expresses regarding these type of matters By law and in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot provide original documents once they are requested, collection efforts from our company MUST permanently cease in relation to this accountDynamic Recovery Solutions also accepts verbal cease & desist Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter Dynamic Recovery Solutions hours of operation are: Monday - Friday 8:am till 9:pm EST local time, and Saturday from 9:am till 1:pm EST local time If the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
[redacted] ** [redacted] Better Business Bureau of Upstate South Carolina (Greenville, SC) North Church Street, Suite C Greenville, SC 29601- Dear [redacted] We have read [redacted] complaint and reviewed the account that has been placed with us by our clientDynamic Recovery Solutions acknowledges that [redacted] is disputing this account and requesting no further contact Per company policy when a complaint of this nature is received, we cease all activity on the account in our office and the file is returned to our client If [redacted] has any further questions or concerns, we encourage her to contact our Chief Compliance Officer Rich Hughes at [redacted] We do apologize for any inconvenience that [redacted] may have experienced Regards, [redacted] Compliance Representative
February 28, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years Due to several business exchanges, it is possible that a mistake could have been made Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status We have flagged the account accordingly It has been closed in our office and returned to our client There will be no further collection activity from DRS regarding this account Sincerely, [redacted] ***Dynamic Recovery Solutions [redacted] %
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint Regards, [redacted] Dynamic Recovery claims that they will turn my case back to their client [redacted] is not their client Never has been, [redacted] their so called client advised me that Dynamic Recovery is committing fraud I read the claims from other victims they all say the same thing Dynamic Recovery is trying to collect a debt that is not owedI accept the solution to my problem and appreciate everything Revdex.com did on my behalf, but I truly believe a criminal investigation needs to be started to protect other victims from Dynamic Recovery
[redacted] Revdex.com of Upstate South Carolina (Greenville, SC) North Church Street, Suite C Greenville, SC 29601- Dear [redacted] , We have read [redacted] complaint and reviewed the account that has been placed with us by our clientDynamic Recovery Solutions acknowledges that [redacted] is disputing this account and requesting no further contact Per company policy when a complaint of this nature is received, we cease all activity on the account in our office and the file is returned to our client If [redacted] has any further questions or concerns, we encourage her to contact our Chief Compliance Officer [redacted] at [redacted] We do apologize for any inconvenience that [redacted] may have experienced Regards, [redacted] Compliance Representative
Revdex.com Case #: [redacted] Customer service is our TOP priority, and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulationsIt is certainly not a practice of Dynamic Recovery Solutions to intentionally harass or abuse any consumerDue to several business exchanges, it is possible that a mistake could have been made by contacting the consumer at this point Further, as a result of the turnover of accounts in the collections industry, oftentimes there is inaccurate outdated information for contact purposesThere is a process called the acquisition of location information to obtain a current phone, address etcTypically any personal and/or contact information would be a part of the original contract that was sold into collections, including, but not limited to, telephone number, address, etc We acknowledge that the consumer is disputing this account due to ID theft and fraudPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterWe sincerely apologize for any inconvenience this may have caused for the consumerIf you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
[redacted] Consumer Operations Director Revdex.com of the Upstate North Church Street, Suite C Greenville, SC Dear [redacted] , Thank you for the opportunity to respond to Ms***’s complaintDynamic Recovery Solutions read and investigated the complaintBased on this review, we contacted Ms [redacted] in good faith that we were reaching out to our customer Ms ***’s number was listed on our file as a good point of contact when placed with DRS for service We are grateful Ms [redacted] brought to our attention that we reached her in error Per Ms***’s request we removed her telephone number from our system and placed her on our internal do not call list, on March 30, Dynamic Recovery Solutions will not attempt to contact Ms [redacted] again If Ms [redacted] has any further questions or concerns, we encourage her to contact our Chief Compliance Officer [redacted] comWe do apologize for any inconvenience that Ms [redacted] may have experienced Respectfully yours, [redacted] Compliance Representative
March 4, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years Due to several business exchanges, it is possible that a mistake could have been made Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status We have flagged the account accordingly It has been closed in our office and returned to our client There will be no further collection activity from DRS regarding this account Sincerely, [redacted] ***Dynamic Recovery Solutions [redacted] %
RE: Revdex.com Case No: [redacted] Good afternoon, [redacted] Customer experience is our TOP priority, and we appreciate you bringing this matter to our attentionHowever, I have attached a report that indicates we have not contacted you in any wayIf possible to ensure that you are never contacted by my office again, please forward any additional informationIf you have any further questions, please feel free to contact our Compliance DepartmentWith Best Regards, [redacted] Compliance Auditor [redacted]
Revdex.com Case #: [redacted] Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clientsDynamic Recovery Solutions does not engage in any fraudulent activity that would harm or abuse any consumerWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activity The consumer stated that they have never had a [redacted] accountI have attached several telephone numbers associated with current and/or prior addresses for the consumer, and possibly some family membersOftentimes, due to several business transactions it is quite possible that the consumer would not recognize the creditor as statedMany times companies make business decisions to recoup their losses and/or increase gains where they will undergo acquisitions and/or mergers with other companiesIt is quite possible that the consumer does not recognize [redacted] as the creditor due to potential mergersIt is also quite possible that due to the consumer’s military career and the constant duty requirements the consumer did not receive all correspondence being sent in a timely manner DRS always want to acknowledge any concerns a consumer expresses regarding these type of matters of disputing the account, and DRS has sent the dispute letter in compliance with the Fair Debt Collections Practices Act The initial correspondence is a validation notification as well, and has all contents per Fair Debt Collections Practices Act, plus it also gave options to resolve the debt, the notice included: •the amount of the debt; •the name of the creditor to whom the debt is owed; • a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector; • a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and • a statement that, upon the consumer's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor • If the consumer notifies the debt collector in writing within the thirty-day period described in subsection (a) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or any copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collectorHowever, we do not house the original media in our office Another request for media has been requested from our client on 3-23-2015, and typically, it takes at minimum of at least two weeks if the original media is available, we will forward the original media for your review By law and in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot provide original documents once they are requested, collection efforts from our company MUST permanently cease in relation to this account Dynamic Recovery Solutions also accepts verbal cease & desistPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterIf the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me THANK YOU SO MUCH! Regards, [redacted] ***
face="Calibri"> [redacted] Better Business Bureau of Upstate South Carolina (Greenville, SC) North Church Street, Suite C Greenville, SC 29601- Dear [redacted] , We have read [redacted] complaint and reviewed the account that has been placed with us by our client Dynamic Recovery Solutions (DRS) acknowledges that [redacted] is disputing this accountPer company policy when a complaint of this nature is received, we cease all activity on the account in our office and the file is returned to our client We have requested that this account be removed from [redacted] credit report If [redacted] has any further questions or concerns, we encourage him to contact our Chief Compliance Officer at [redacted] We do apologize for any inconvenience that [redacted] may have experienced Regards, [redacted] ***
Revdex.com Case # [redacted] Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clientsDynamic Recovery Solutions does not engage in any fraudulent activity to misinform abuse or harass any consumerWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityThe consumer has received only one validation notice from Dynamic Recovery Solutions regarding the alleged debt on March 2015, which is required to be sent within a particular time frame according to the Fair Debt Collections Practices Act Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status Also, the account has been CLOSED in our office due to the consumer disputing the account, and returned to our clientThere will be no further contact from Dynamic Recovery Solutions regarding this matter By law and in compliance with the Fair Debt Collection Practices Act (FDCPA) DRS MUST permanently cease communications in relation to this accountThere will be no further contact with the consumer from Dynamic Recovery Solutions Our hours of operation: Monday-Friday from 8:00am EST - 8:45pm EST, and Saturday from 8:00am EST-1:00pm ESTIf the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
[redacted] face="Calibri">Revdex.com of Upstate South Carolina (Greenville, SC) North Church Street, Suite C Greenville, SC 29601- Dear [redacted] , We have read [redacted] ’s complaint and reviewed the account that has been placed with us by our clientDynamic Recovery Solutions acknowledges that [redacted] is disputing this account due to it being paid prior and requesting no further contact In reference to [redacted] ’s complaint Dynamic Recovery Solutions does not do any type of credit reporting Per company policy when a complaint of this nature is received, we cease all activity on the account in our office and the file is returned to our client If [redacted] has any further questions or concerns, we encourage her to contact our Chief Compliance Officer [redacted] at [redacted] We do apologize for any inconvenience that [redacted] may have experienced Regards, [redacted] Compliance Representative
February 24, 'Times New Roman', 'serif';"> [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clientsDue to our client placing this delinquent account with DRS, the company then has a permissible purpose to create an inquiry on the consumer’s creditThe Fair Credit Reporting Act (FCRA) is the law that governs inquiries such as theseIn compliance with the FCRA since the consumer has requested the removal of this inquiry, an inquiry deletion request has been submitted on their behalf Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status We have flagged the account accordingly It has been closed in our office and returned to our client There will be no further contact from Dynamic Recovery Solutions regarding this account Sincerely, Compliance Administrator Dynamic Recovery Solutions [redacted]
RE: [redacted] , Complaint ID# [redacted] Dear [redacted] , Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clientsSome of these accounts are out of the statute of limitations, which is the time frame a debt can be recovered through litigation or can be reported on a consumer’s credit report This statute does not abolish a debt, therefore DRS was contacting the consumer to collect itBeing out of the statute of limitations can also explain why the consumer did not see this account on their credit report Customer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations I apologize for the behavior of the agent who handled his call Further discipline action has been taken for the way the call was handled Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contactThe consumer’s account and phone numbers have been marked as cease and desistIf they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusWe have flagged the account accordingly It has been closed in our office and returned to our client, with notation of this complaint There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]
RE: [redacted] , Complaint ID# [redacted] 'serif Dear [redacted] , Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party debt collection agency that collects on past due accounts for our clientsIn the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years Due to several business exchanges, it is possible that a mistake could have been made If this is the case DRS does apologize for any undue stress our contact may have caused Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contactThe consumer’s account and phone numbers have been marked as cease and desistIf they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusWe have flagged the account accordingly It has been closed in our office and returned to our client, with notation of this complaint There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]
Revdex.com Case #: [redacted] Customer service is our TOP priority, and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulationsDRS always want to acknowledge any concerns a consumer expresses regarding these type of mattersIt is certainly not a practice of Dynamic Recovery Solutions to intentionally harass or abuse any consumerThe agents are trained to assist any consumer who has a desire to resolve their account with often some basic questions and/or observationsAmongst several options, the ability to use alternate forms of payment, for example, balance transfers etcare one of the many options available to the consumer, which is normally based partially or in part on their financial history We sincerely apologize that the consumer had not received the zero balance letters regarding the accounts that was previously resolved with our officeSubsequently, both zero balance letters have been requested, and sent to the consumer for their records We acknowledge that the consumer is disputing that this was an authorized transaction, and DRS has taken the appropriate measures to refund those moniesPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterWe sincerely apologize for any inconvenience this may have caused for the consumerIf you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
Dear [redacted] , We have read Ms [redacted] ' complaint and reviewed the account that has been placed with us by our clientPer company policy when a complaint of this nature is received from your office, we cease all activity on the account in our officeWe have notified our client of the consumer's Complaint With thorough documentationThis account was placed with our office on 12/12/for serviceOur client shows the original creditor as " [redacted] " with a balance of $Our client reflects an open date of 07/20/Dynamic Recovery Solutions did receive a check from the Consumer in the amount of $140,89, but the account has been recalled from our office and Dynamic Recovery Solutions cannot post the paymentThe consumers check has been forwarded to our clientDynamic Recovery Solutions does not Condone any fraudulent activity; deceptive acts, abuse or harassment of any form to a consumerDynamic Recovery Solutions is a third party Collection agency licensed and bonded in all applicable states to Collect on past due accounts for its clientsDRS always wants to acknowledge any concerns a Consumer expresses regarding these types of mattersWe do apologize for any inconvenience that Ms [redacted] may have experiencedRegards, Jeremy M [redacted] Compliance Representative
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] This company calls my phone number and has a non-specific subject for its collection call They are simply looking for "a person at this number, in an effort to collect a debt" There is NO person at this number who owes ANY debt, and the company is fishing for information They hide that phishing purpose under the guise of "an attempt to collect a debt" A senior citizen, like ME, is outraged and calls back, giving them confidential information in order to defend themselves This company can CLAIM that they're legitimate However - this has been an ongoing issue for me from this company for several years now I've complained, and they back off Then I hit their "list" again, and they begin the calls anew.This company's calls are NOT legitimate!! They are scams for the purpose of gathering confidential information from people with good credit...and we all know where our information goes from there!! Now they're asking for me to provide them with ADDITIONAL information so that they can "stop calling" my phone number After that information (and other information) is provided to them, they will have an open window to come sneaking through for more phishing scam activity I've been advised to NOT provide MORE information for this company!!! I launched a formal complaint on this site so that others who are having trouble with this company can know NOT to respond to them Providing MORE information is not the way to address the problem - there is no resolution in that Instead, In doing so, I would be giving them what they wanted in the first place!! I have a serious issue in being required to provide more information to this company!! My telephone number is listed in the telephone book, under my name It is available online in telephone directories There is no LEGITIMATE purpose for their demand for me to submit that information I've been encouraged to search for any class action lawsuit activity against this company That will be my next project, as I'm finally outraged enough to take further steps to expose what's going on All we're asking is that we can have "reasonable" protection from these scams It's amazing that agencies like The Revdex.com are, instead, protecting the scammers themselves with requirements to provide more personal information for them [redacted] ***
Revdex.com Case #; [redacted] Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clientsDynamic Recovery Solutions does not engage in any fraudulent activity to misinform abuse or harass any consumerWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityDRS always want to acknowledge any concerns a consumer expresses regarding these type of matters By law and in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot provide original documents once they are requested, collection efforts from our company MUST permanently cease in relation to this accountDynamic Recovery Solutions also accepts verbal cease & desist Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter Dynamic Recovery Solutions hours of operation are: Monday - Friday 8:am till 9:pm EST local time, and Saturday from 9:am till 1:pm EST local time If the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
[redacted] ** [redacted] Better Business Bureau of Upstate South Carolina (Greenville, SC) North Church Street, Suite C Greenville, SC 29601- Dear [redacted] We have read [redacted] complaint and reviewed the account that has been placed with us by our clientDynamic Recovery Solutions acknowledges that [redacted] is disputing this account and requesting no further contact Per company policy when a complaint of this nature is received, we cease all activity on the account in our office and the file is returned to our client If [redacted] has any further questions or concerns, we encourage her to contact our Chief Compliance Officer Rich Hughes at [redacted] We do apologize for any inconvenience that [redacted] may have experienced Regards, [redacted] Compliance Representative
February 28, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years Due to several business exchanges, it is possible that a mistake could have been made Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status We have flagged the account accordingly It has been closed in our office and returned to our client There will be no further collection activity from DRS regarding this account Sincerely, [redacted] ***Dynamic Recovery Solutions [redacted] %
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint Regards, [redacted] Dynamic Recovery claims that they will turn my case back to their client [redacted] is not their client Never has been, [redacted] their so called client advised me that Dynamic Recovery is committing fraud I read the claims from other victims they all say the same thing Dynamic Recovery is trying to collect a debt that is not owedI accept the solution to my problem and appreciate everything Revdex.com did on my behalf, but I truly believe a criminal investigation needs to be started to protect other victims from Dynamic Recovery
[redacted] Revdex.com of Upstate South Carolina (Greenville, SC) North Church Street, Suite C Greenville, SC 29601- Dear [redacted] , We have read [redacted] complaint and reviewed the account that has been placed with us by our clientDynamic Recovery Solutions acknowledges that [redacted] is disputing this account and requesting no further contact Per company policy when a complaint of this nature is received, we cease all activity on the account in our office and the file is returned to our client If [redacted] has any further questions or concerns, we encourage her to contact our Chief Compliance Officer [redacted] at [redacted] We do apologize for any inconvenience that [redacted] may have experienced Regards, [redacted] Compliance Representative