RE: Revdex.com Case No: [redacted] Greetings [redacted] Dynamic Recovery Solutions is a legitimate third party collection agency who collects on past due accounts for our clientsTypically, the original creditor will exhaust their collection attempts, and sell the defaulted account to a collection agency like Dynamic Recovery SolutionsIn the collections industry our client may sell their accounts several times and to several different businesses over the yearsDue to several business exchanges, it is possible that a mistake could have been made by contacting you all at this pointFurther, as a result of the turnover of accounts in the collections industry, oftentimes there is inaccurate outdated information for contact purposesThere is a process called the acquisition of location information to obtain a current phone, address etc., which possibly prompted the phone call to you trying to reach your wife---with that process we are not aware unless notified that it is not a good contact number to reach herThe account is normally sold into collections, so that the original creditor can recoup their loss for non-payment of the defaulted accountTypically any identifiable information would be a part of the original contract that was sold into collections, including, but not limited to, telephone number, address, etcFurther, you stated in your complaint that you have asked for proof of the alleged debt several times regarding this account, and it appears that Dynamic Recovery Solutions has made a couple of attempts to send the debt validation in writing for this account on 10-1-14, and on 10-2-to the address of: [redacted] ***, which appears to be an outdated address According to the Fair Debt Collections Practices Act; debt validation letter must include the following information: · the amount of the debt; · the name of the creditor to whom the debt is owed; · a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector; · a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and · a statement that, upon the consumer's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor · If the consumer notifies the debt collector in writing within the thirty-day period described in subsection (a) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or any copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collectorWe apologize for any inconvenience this may have caused on your behalfPer company policy when a complaint of this nature is received the account is placed in a "cease & desist" status We have flagged the account accordingly It has been closed in our office and returned to our client There will be no further contact from Dynamic Recovery Solutions regarding this accountIf you have any further questions or concerns, feel free to contact the Compliance Department With Best Regards, [redacted] Compliance Auditor [redacted]
Revdex.com Case #: [redacted] Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clientsDynamic Recovery Solutions does not engage in any fraudulent activity to misinform abuse or harass any consumerWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityDRS always want to acknowledge any concerns a consumer expresses regarding these type of matters The consumer stated in their complaint that DRS was constantly sending them letters, and contacting their cell phone in which to harass and abuse themIt appears that DRS has only sent one letter of validation on February 2015, which provides the consumer several options in which to dispute the account It further appears that the consumer made the inbound calls, and on the initial inbound call refused to verify any information to confirm as to whether DRS had reached an incorrect partyIt is not beneficial for DRS to contact the incorrect party as there would not be a resolutionThe consumer's account was closed on the initial call, and there was no justification for the consumer to continue plaguing our representatives with verbally vulgar and intimidating inbound calls By law and in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot provide original documents once they are requested, collection efforts from our company MUST permanently cease in relation to this accountDynamic Recovery Solutions also accepts verbal cease & desistPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter Dynamic Recovery Solutions hours of operation are: Monday - Friday 8:am till 9:pm EST local time, and Saturday from 9:am till 1:pm EST local time If the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
Dynamic Recovery Solutions has received the consumer's complaint, DRS always wants to acknowledge any concerns a consumer expresses regarding this type of matterPer company policy when a complaint of this nature is received, the accounts have been placed in a "cease & desist" statusThe consumer will receive no further contact from Dynamic Recovery Solutions regarding these mattersWe would also like to extend our apologies for any inconvenience this may have caused on the consumer's behalfIf the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
RE: George Ortega, Dear [redacted] , Dynamic Recovery Solutions, LLC (DRS) is a legitimate 3rd party debt collection agency that collects on past due accounts for our clientsIn the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years Due to several business exchanges, it is possible that a mistake could have been made If this is the case, Dynamic Recovery Solutions, LLC, (DRS) does apologize for any undue stress our contact may have caused Our records indicate a refund was processed on April 29th, in the amount of $276.52.If the consumer has any further questions or issues with receiving the funds, they are free to contact our Customer Service department at ( [redacted] Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contactThe consumer’s account and phone numbers have been marked as cease and desistIf they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusWe have flagged the account accordingly It has been closed in our office and returned to our client, with notation of this complaint There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]
[redacted] Consumer Operations Director Revdex.com of the Upstate North Church Street, Suite C Greenville, SC Dear [redacted] We have read [redacted] complaint and reviewed the account that has been placed with us by our clientDynamic Recovery Solutions acknowledges that [redacted] has indeed settled her account in full We sent the settled in full letter to the email address we have on file: [redacted] on February 15, I have attached [redacted] settled in full letter to this response, and will also mail a copy to the address listed on the complaint Dynamic Recovery Solutions is a licensed third party collection agency that collects on past due accounts for our clients DRS always wants to acknowledge any concerns a consumer expresses regarding these type of matters If [redacted] has any further questions or concerns, we encourage her to contact our Chief Compliance Officer [redacted] We do apologize for any inconvenience that [redacted] may have experienced Regards, [redacted] Compliance Representative
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint Regards, [redacted] This does not tell me what to expectWhen I receive confirmation that it's off of my credit report and that I will receive the requested itemized billing or advised of a zero balance, I will consider this accepted
March 4, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] Dynamic Recovery Solutions LLC is a collection agency that collects on past due accounts for our clients In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years Due to several business exchanges, it is possible that a mistake could have been madeTherefore we do apologize for contacting MsPrichard and any inconvenience this may have caused.However she did not disclose her phone number to be removed from our system Per company policy when a complaint of this nature is received the number is placed in a “cease & desist” status We have flagged it accordingly and have informed our client the contact information was incorrect There will be no further contact with the consumer from Dynamic Recovery Solutions on this numberDRS would like to thank you, the Consumer for bringing the discrepancy to our attention Sincerely, [redacted] ***Dynamic Recovery Solutions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The address the letter was sent to is: [redacted] Phone number: ( [redacted] I have also attached scans of the letter originally sent to me as requested in a prior email from the Revdex.com Regards, [redacted]
March 27, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years Due to several business exchanges, it is possible that a mistake could have been made Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status We have flagged the account accordingly It has been closed in our office and returned to our client There will be no further collection activity from DRS regarding this account Sincerely, Compliance Administrator Dynamic Recovery Solutions [redacted] %
Dynamic Recovery Solutions is a third party collection agency that services accounts for our clients We are currently licensed and bonded in all applicable states Dynamic Recovery Solutions does not take any type of legal action against our consumers DRS acknowledges that the consumer is disputing the account in our office and by law and in compliance with the Fair Debt Collection Practices Act (FDCPA) we have ceased all activity on the accountThe account will no longer be serviced in our office, and is being returned to our client If the consumer has any further questions or concerns, we encourage the consumer to contact our Customer Service Department VIA our web page, [redacted] or by calling our toll free number at ***- [redacted] We sincerely apologize for any inconvenience that the consumer may have experienced
Dear [redacted] , Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clientsPer company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusWe have flagged the account accordinglyIt has been closed in our office and returned to our clientThere will be no further contact with the consumer from Dynamic Recovery Solutions regarding this accountWith Best Regards, [redacted] Compliance Auditor [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Dynamic Recovery Solutions requested the account # [redacted] is listed on the mailing that they sent me, saying they could not find me in there system I also want to re-state I do not have any bad debt that is unpaidMy credit is monitored closely and my reports will show I have no and have had no bad debts Regards, [redacted] ***
[redacted] Consumer Operations Director Revdex.com of the Upstate North Church Street, Suite C Greenville, SC Dear [redacted] , We have read Ms [redacted] ’s complaint and reviewed the account that has been placed with us by our client Dynamic Recovery Solutions (DRS) acknowledges Ms [redacted] does not want to be contacted by DRS Per company policy when a complaint of this nature is received we cease all activity on the account in our office I have placed Ms [redacted] telephone number on our permanent “Do Not Call” list, there will be no further contact from Dynamic Recovery Solutions DRS is a third party collection agency licensed in all applicable states to collect on past due accounts for our clients DRS always wants to acknowledge any concerns a consumer expresses regarding these type of matters If Ms [redacted] has any further questions or concerns, we encourage her to contact our Chief Compliance Officer [redacted] .com We do apologize for any inconvenience that Ms [redacted] may have experienced Regards, [redacted] Compliance Representative
On September 7th your office submitted this account to the credit Bureau and shows up on my credit reportPlease note: I filed Bankruptcy in and was discharged Please tell me why you submitted this account to the credit bureau and showing on my credit report since this was already included in my discharge? Please also note that you are in violation by such actionI ask that you immediately remove this from my credit report or legal action will be taken [redacted] Account showing on my credit report: [redacted] INC
[redacted] Consumer Operations Director Revdex.com of the Upstate North Church Street, Suite C Greenville, SC Dear [redacted] , We have read Mr***’s complaint and reviewed the account that has been placed with us by our clientDynamic Recovery Solutions acknowledges Mr [redacted] disputes this debt wishes to no longer be contacted by Dynamic Recovery Solutions Per company policy when a complaint of this nature is received we cease all activity on the account in our office Should documentation on this account be available we will send it to Mr [redacted] and there will be no further contact from Dynamic Recovery Solutions Dynamic Recovery Solutions is a third party collection agency licensed in all applicable states to collect on past due accounts for our clients DRS always wants to acknowledge any concerns a consumer expresses regarding these type of matters If Mr [redacted] has any further questions or concerns, we encourage him to contact our Chief Compliance Officer [redacted] .comWe do apologize for any inconvenience that Mr [redacted] may have experienced Regards, [redacted] Compliance Representative
RE: Revdex.com Case #: [redacted] Good morning [redacted] ***, We are required by the Fair Debt Collections Practices Act to send the validation notice you received from our office within a particular time frame in regards to the alleged debt to provide options and/or your right to dispute the account We acknowledge that you are disputing this accountUnfortunately, the industry of debt collections can at times receive accounts from our clients where contact information is either incorrect and/or outdatedThe agency then uses a process called acquisition of location information (skip tracing) to acquire correct up to date information, and it can be incorrect as wellIn the collections industry our client may sell their unpaid accounts several times and to several different businesses over the yearsDue to several business exchanges, it is possible that a mistake could have been made by erroneously contacting the wrong person, and we sincerely apologize for any inconvenience this may have caused on your behalfOftentimes, the alleged debt at this juncture is no longer a credit reporting issueDynamic Recovery Solutions does not engage in any fraudulent activity or identity theftWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityOur company exists because there are consumer’s who get into issues where they were at one time unable to pay their alleged bills, and many WANT to get back on track for a fresh start financially, and we are here to assist in a smooth transitionPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterIf you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
RE: Case #: [redacted] Good afternoon, Dynamic Recovery Solutions is a third party collection agency, and in the collections industry our client may sell their unpaid accounts several times and to several different businesses over the yearsDue to several business exchanges, it is possible that a mistake could have been made by erroneously contacting the wrong person, and we sincerely apologize for any inconvenience this may have caused on your behalf We are required by the Fair Debt Collections Practices Act to send the validation notice you received from our office within a particular time frame in regards to the alleged debt to provide options and/or your right to dispute the accountIt appears that we attempted to send this notification on December to [redacted] However, this was an incorrect address without the unit ***, and it was not delivered to your correct addressPlease see attached request to have validation sent to the correct address: [redacted] You will need to allow at least 3-business days for receipt via mailFurther, please see attached report that shows the [redacted] trade line was removed on 12-12-2014; the [redacted] inquiry has been requested to be removed as wellWe are not affiliated with [redacted] , and have no way to make any updates with that agencyIf you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThat said, I would appreciate learning what organization provided DRS w/my personal information I did not answer the call from DRS because of its reputation as evidenced online: [redacted] A cursory review of the complaints suggests that most of the representatives involved are in fact unprofessional and/or rudeI have energy for neither And while I appreciate DRS’s opinion re: the most expeditious manner to remedy the situation, I take issue with the insinuation that I may still receive unwanted phone calls from their organizationFurthermore, the onus should not be on me to correct and update DRS’ data, but on DRS to contact the correct consumer using more accurate sources of information Regards, [redacted]
RE: Revdex.com Case #: [redacted] Good morning [redacted] , Customer service is our top priority, and all complaints or concerns are dealt with according to their specific needs with high regard for federal and state laws and regulationsDynamic Recovery Solutions acknowledges your concern of being contacted regarding an alleged debtWe have met your requests of not contacting you again since March of 2013, see attached phone historyYou state in your complaint that you asked for validation, perhaps you intended to ask for validation, because that was never requestedThere will be no further contact with you from Dynamic Recovery Solutions except to advise that we have flagged the account accordingly, and it has been closed in our office and returned to our clientCustomer service is our top priority, and we appreciate your bringing this matter to our attentionPlease feel free to contact our Compliance Department if you have further questions or concernsWith Best Regards, *** [redacted] Compliance Auditor [redacted]
RE: Revdex.com Case No: [redacted] Greetings [redacted] Dynamic Recovery Solutions is a legitimate third party collection agency who collects on past due accounts for our clientsTypically, the original creditor will exhaust their collection attempts, and sell the defaulted account to a collection agency like Dynamic Recovery SolutionsIn the collections industry our client may sell their accounts several times and to several different businesses over the yearsDue to several business exchanges, it is possible that a mistake could have been made by contacting you all at this pointFurther, as a result of the turnover of accounts in the collections industry, oftentimes there is inaccurate outdated information for contact purposesThere is a process called the acquisition of location information to obtain a current phone, address etc., which possibly prompted the phone call to you trying to reach your wife---with that process we are not aware unless notified that it is not a good contact number to reach herThe account is normally sold into collections, so that the original creditor can recoup their loss for non-payment of the defaulted accountTypically any identifiable information would be a part of the original contract that was sold into collections, including, but not limited to, telephone number, address, etcFurther, you stated in your complaint that you have asked for proof of the alleged debt several times regarding this account, and it appears that Dynamic Recovery Solutions has made a couple of attempts to send the debt validation in writing for this account on 10-1-14, and on 10-2-to the address of: [redacted] ***, which appears to be an outdated address According to the Fair Debt Collections Practices Act; debt validation letter must include the following information: · the amount of the debt; · the name of the creditor to whom the debt is owed; · a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector; · a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and · a statement that, upon the consumer's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor · If the consumer notifies the debt collector in writing within the thirty-day period described in subsection (a) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or any copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collectorWe apologize for any inconvenience this may have caused on your behalfPer company policy when a complaint of this nature is received the account is placed in a "cease & desist" status We have flagged the account accordingly It has been closed in our office and returned to our client There will be no further contact from Dynamic Recovery Solutions regarding this accountIf you have any further questions or concerns, feel free to contact the Compliance Department With Best Regards, [redacted] Compliance Auditor [redacted]
Revdex.com Case #: [redacted] Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clientsDynamic Recovery Solutions does not engage in any fraudulent activity to misinform abuse or harass any consumerWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityDRS always want to acknowledge any concerns a consumer expresses regarding these type of matters The consumer stated in their complaint that DRS was constantly sending them letters, and contacting their cell phone in which to harass and abuse themIt appears that DRS has only sent one letter of validation on February 2015, which provides the consumer several options in which to dispute the account It further appears that the consumer made the inbound calls, and on the initial inbound call refused to verify any information to confirm as to whether DRS had reached an incorrect partyIt is not beneficial for DRS to contact the incorrect party as there would not be a resolutionThe consumer's account was closed on the initial call, and there was no justification for the consumer to continue plaguing our representatives with verbally vulgar and intimidating inbound calls By law and in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot provide original documents once they are requested, collection efforts from our company MUST permanently cease in relation to this accountDynamic Recovery Solutions also accepts verbal cease & desistPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter Dynamic Recovery Solutions hours of operation are: Monday - Friday 8:am till 9:pm EST local time, and Saturday from 9:am till 1:pm EST local time If the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
Dynamic Recovery Solutions has received the consumer's complaint, DRS always wants to acknowledge any concerns a consumer expresses regarding this type of matterPer company policy when a complaint of this nature is received, the accounts have been placed in a "cease & desist" statusThe consumer will receive no further contact from Dynamic Recovery Solutions regarding these mattersWe would also like to extend our apologies for any inconvenience this may have caused on the consumer's behalfIf the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
RE: George Ortega, Dear [redacted] , Dynamic Recovery Solutions, LLC (DRS) is a legitimate 3rd party debt collection agency that collects on past due accounts for our clientsIn the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years Due to several business exchanges, it is possible that a mistake could have been made If this is the case, Dynamic Recovery Solutions, LLC, (DRS) does apologize for any undue stress our contact may have caused Our records indicate a refund was processed on April 29th, in the amount of $276.52.If the consumer has any further questions or issues with receiving the funds, they are free to contact our Customer Service department at ( [redacted] Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contactThe consumer’s account and phone numbers have been marked as cease and desistIf they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusWe have flagged the account accordingly It has been closed in our office and returned to our client, with notation of this complaint There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]
[redacted] Consumer Operations Director Revdex.com of the Upstate North Church Street, Suite C Greenville, SC Dear [redacted] We have read [redacted] complaint and reviewed the account that has been placed with us by our clientDynamic Recovery Solutions acknowledges that [redacted] has indeed settled her account in full We sent the settled in full letter to the email address we have on file: [redacted] on February 15, I have attached [redacted] settled in full letter to this response, and will also mail a copy to the address listed on the complaint Dynamic Recovery Solutions is a licensed third party collection agency that collects on past due accounts for our clients DRS always wants to acknowledge any concerns a consumer expresses regarding these type of matters If [redacted] has any further questions or concerns, we encourage her to contact our Chief Compliance Officer [redacted] We do apologize for any inconvenience that [redacted] may have experienced Regards, [redacted] Compliance Representative
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint Regards, [redacted] This does not tell me what to expectWhen I receive confirmation that it's off of my credit report and that I will receive the requested itemized billing or advised of a zero balance, I will consider this accepted
March 4, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] Dynamic Recovery Solutions LLC is a collection agency that collects on past due accounts for our clients In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years Due to several business exchanges, it is possible that a mistake could have been madeTherefore we do apologize for contacting MsPrichard and any inconvenience this may have caused.However she did not disclose her phone number to be removed from our system Per company policy when a complaint of this nature is received the number is placed in a “cease & desist” status We have flagged it accordingly and have informed our client the contact information was incorrect There will be no further contact with the consumer from Dynamic Recovery Solutions on this numberDRS would like to thank you, the Consumer for bringing the discrepancy to our attention Sincerely, [redacted] ***Dynamic Recovery Solutions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The address the letter was sent to is: [redacted] Phone number: ( [redacted] I have also attached scans of the letter originally sent to me as requested in a prior email from the Revdex.com Regards, [redacted]
March 27, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years Due to several business exchanges, it is possible that a mistake could have been made Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status We have flagged the account accordingly It has been closed in our office and returned to our client There will be no further collection activity from DRS regarding this account Sincerely, Compliance Administrator Dynamic Recovery Solutions [redacted] %
Dynamic Recovery Solutions is a third party collection agency that services accounts for our clients We are currently licensed and bonded in all applicable states Dynamic Recovery Solutions does not take any type of legal action against our consumers DRS acknowledges that the consumer is disputing the account in our office and by law and in compliance with the Fair Debt Collection Practices Act (FDCPA) we have ceased all activity on the accountThe account will no longer be serviced in our office, and is being returned to our client If the consumer has any further questions or concerns, we encourage the consumer to contact our Customer Service Department VIA our web page, [redacted] or by calling our toll free number at ***- [redacted] We sincerely apologize for any inconvenience that the consumer may have experienced
Dear [redacted] , Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clientsPer company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusWe have flagged the account accordinglyIt has been closed in our office and returned to our clientThere will be no further contact with the consumer from Dynamic Recovery Solutions regarding this accountWith Best Regards, [redacted] Compliance Auditor [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Dynamic Recovery Solutions requested the account # [redacted] is listed on the mailing that they sent me, saying they could not find me in there system I also want to re-state I do not have any bad debt that is unpaidMy credit is monitored closely and my reports will show I have no and have had no bad debts Regards, [redacted] ***
[redacted] Consumer Operations Director Revdex.com of the Upstate North Church Street, Suite C Greenville, SC Dear [redacted] , We have read Ms [redacted] ’s complaint and reviewed the account that has been placed with us by our client Dynamic Recovery Solutions (DRS) acknowledges Ms [redacted] does not want to be contacted by DRS Per company policy when a complaint of this nature is received we cease all activity on the account in our office I have placed Ms [redacted] telephone number on our permanent “Do Not Call” list, there will be no further contact from Dynamic Recovery Solutions DRS is a third party collection agency licensed in all applicable states to collect on past due accounts for our clients DRS always wants to acknowledge any concerns a consumer expresses regarding these type of matters If Ms [redacted] has any further questions or concerns, we encourage her to contact our Chief Compliance Officer [redacted] .com We do apologize for any inconvenience that Ms [redacted] may have experienced Regards, [redacted] Compliance Representative
On September 7th your office submitted this account to the credit Bureau and shows up on my credit reportPlease note: I filed Bankruptcy in and was discharged Please tell me why you submitted this account to the credit bureau and showing on my credit report since this was already included in my discharge? Please also note that you are in violation by such actionI ask that you immediately remove this from my credit report or legal action will be taken [redacted] Account showing on my credit report: [redacted] INC
[redacted] Consumer Operations Director Revdex.com of the Upstate North Church Street, Suite C Greenville, SC Dear [redacted] , We have read Mr***’s complaint and reviewed the account that has been placed with us by our clientDynamic Recovery Solutions acknowledges Mr [redacted] disputes this debt wishes to no longer be contacted by Dynamic Recovery Solutions Per company policy when a complaint of this nature is received we cease all activity on the account in our office Should documentation on this account be available we will send it to Mr [redacted] and there will be no further contact from Dynamic Recovery Solutions Dynamic Recovery Solutions is a third party collection agency licensed in all applicable states to collect on past due accounts for our clients DRS always wants to acknowledge any concerns a consumer expresses regarding these type of matters If Mr [redacted] has any further questions or concerns, we encourage him to contact our Chief Compliance Officer [redacted] .comWe do apologize for any inconvenience that Mr [redacted] may have experienced Regards, [redacted] Compliance Representative
RE: Revdex.com Case #: [redacted] Good morning [redacted] ***, We are required by the Fair Debt Collections Practices Act to send the validation notice you received from our office within a particular time frame in regards to the alleged debt to provide options and/or your right to dispute the account We acknowledge that you are disputing this accountUnfortunately, the industry of debt collections can at times receive accounts from our clients where contact information is either incorrect and/or outdatedThe agency then uses a process called acquisition of location information (skip tracing) to acquire correct up to date information, and it can be incorrect as wellIn the collections industry our client may sell their unpaid accounts several times and to several different businesses over the yearsDue to several business exchanges, it is possible that a mistake could have been made by erroneously contacting the wrong person, and we sincerely apologize for any inconvenience this may have caused on your behalfOftentimes, the alleged debt at this juncture is no longer a credit reporting issueDynamic Recovery Solutions does not engage in any fraudulent activity or identity theftWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityOur company exists because there are consumer’s who get into issues where they were at one time unable to pay their alleged bills, and many WANT to get back on track for a fresh start financially, and we are here to assist in a smooth transitionPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterIf you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
No [redacted] since I have the information to the hospital and collection service we will not need to do the call, thank you!
RE: Case #: [redacted] Good afternoon, Dynamic Recovery Solutions is a third party collection agency, and in the collections industry our client may sell their unpaid accounts several times and to several different businesses over the yearsDue to several business exchanges, it is possible that a mistake could have been made by erroneously contacting the wrong person, and we sincerely apologize for any inconvenience this may have caused on your behalf We are required by the Fair Debt Collections Practices Act to send the validation notice you received from our office within a particular time frame in regards to the alleged debt to provide options and/or your right to dispute the accountIt appears that we attempted to send this notification on December to [redacted] However, this was an incorrect address without the unit ***, and it was not delivered to your correct addressPlease see attached request to have validation sent to the correct address: [redacted] You will need to allow at least 3-business days for receipt via mailFurther, please see attached report that shows the [redacted] trade line was removed on 12-12-2014; the [redacted] inquiry has been requested to be removed as wellWe are not affiliated with [redacted] , and have no way to make any updates with that agencyIf you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThat said, I would appreciate learning what organization provided DRS w/my personal information I did not answer the call from DRS because of its reputation as evidenced online: [redacted] A cursory review of the complaints suggests that most of the representatives involved are in fact unprofessional and/or rudeI have energy for neither And while I appreciate DRS’s opinion re: the most expeditious manner to remedy the situation, I take issue with the insinuation that I may still receive unwanted phone calls from their organizationFurthermore, the onus should not be on me to correct and update DRS’ data, but on DRS to contact the correct consumer using more accurate sources of information Regards, [redacted]
RE: Revdex.com Case #: [redacted] Good morning [redacted] , Customer service is our top priority, and all complaints or concerns are dealt with according to their specific needs with high regard for federal and state laws and regulationsDynamic Recovery Solutions acknowledges your concern of being contacted regarding an alleged debtWe have met your requests of not contacting you again since March of 2013, see attached phone historyYou state in your complaint that you asked for validation, perhaps you intended to ask for validation, because that was never requestedThere will be no further contact with you from Dynamic Recovery Solutions except to advise that we have flagged the account accordingly, and it has been closed in our office and returned to our clientCustomer service is our top priority, and we appreciate your bringing this matter to our attentionPlease feel free to contact our Compliance Department if you have further questions or concernsWith Best Regards, *** [redacted] Compliance Auditor [redacted]