March 26, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] , Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years Due to several business exchanges, it is possible that a mistake could have been madeWe do apologize for contacting [redacted] and any undue stress this may have caused Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status, and returned to our clientWith the information provided the Consumer was not found in our system please ask the Consumer to provide the number they were contacted on, their social, or the DRS account number Sincerely, Compliance Administrator Dynamic Recovery Solutions [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me In addition, I would appreciate a letter from the Debt Collector in reference to the closure of this account Regards, [redacted]
[redacted] Revdex.com of Upstate South Carolina (Greenville, SC) North Church Street, Suite C Greenville, SC 29601- class="Default"> Dear [redacted] , We have read [redacted] complaint and reviewed the account that has been placed with us by our clientCustomer experience is our top priority, and we are grateful that the [redacted] has brought this matter to our attentionDynamic Recovery Solutions (DRS) is a third party collection agency that services accounts for our clients, and does not engage in any fraudulent activity to misinform abuse or harass any consumer Per company policy when a complaint of this nature is received, we cease all activity on the account in our office and the file is returned to our client If [redacted] has any further questions or concerns, we encourage her to contact our Chief Compliance Officer [redacted] at [redacted] We do apologize for any inconvenience that [redacted] may have experienced Regards, [redacted] Compliance Representative
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The issue is now resolvedI recommend that Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me so long as they follow through on removing the "Hard Inquiry" from my credit report AND request written confirmation from [redacted] be provided to me that it has in fact been removed Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint If Dynamic Recovery does in fact have this account they have not proven anything at this date Also admitted in their response they reveal that the alleged debit is from a loan defaulted in 2005, Therefore they know that the debit they are claiming to attempt recovery on, is more than seven years old and can no longer be reported to any of the three credit reporting agencies If this company continues with their attempts to collect and should they report the alleged debit I will sue them under the fair debt collection act and the fair debt reporting act in accordance with Federal LawIn my opinion Dynamic is attempting to do an illegal act of "refreshing the debit" by using illegal practices that they know are prohibited under Federal law! Regards, [redacted] ***
RE: [redacted] ***, Complaint ID# [redacted] Dear [redacted] , Dynamic Recovery Solutions LLC is a collection agency that collects on past due accounts for our clientsCustomer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulationsSince we collect on accounts for clients, and we do not want to violate any third-party disclosure laws, we are very careful about whom we disclose information toThat is why it is necessary to verify identityIf the behavior of the agent who handled his call upset [redacted] ***, I sincerely apologize for any emotional distress Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contactThe consumer’s account and phone numbers have been marked as cease and desistIf they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusWe have flagged the account accordingly It has been closed in our office and returned to our client, with notation of this complaint There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com Case #: [redacted] Dynamic Recovery Solutions has received the consumer's concern regarding their consumer reportDRS has also taken the necessary steps to update the consumer's report as of April 2015, this update could possibly take up to business daysDynamic Recovery Solutions would like to extend our sincere apologies regarding this matter, and any inconvenience it may have caused the consumerPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterIf the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
Revdex.com Case #: [redacted] Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clients Dynamic Recovery Solutions does not engage in any fraudulent activity to misinform abuse or harass any consumerWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityWe are required by the Fair Debt Collections Practices Act to send validation notification within a particular time frame in regards to the alleged debt to provide options and/or the rights of the consumer to dispute the accountIt appears that the consumer was only sent one letter on January DRS have not sent any further correspondence to the consumer with any demands for payment beyond that pointFurther, this notice gives the consumer several rights, and according to the Fair Debt Collections Practices Act; debt validation letter must include the following information: • The amount of the debt; • The name of the creditor to whom the debt is owed; • a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector; • a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and • a statement that, upon the consumer's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor• If the consumer notifies the debt collector in writing within the thirty-day period described in subsection (a) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or any copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collectorThe account was referred to our office on January the account was opened July 2011, and sold into collections January Dynamic Recovery Solutions acknowledges your dispute, and will handle accordinglyDynamic Recovery Solutions has also requested to have the soft inquiry removed from your consumer report, which typically does not show as a hard inquiry, and only visible to the consumer, and the company that viewed the informationThis process may take up to 5-business days to update the consumer reportDynamic Recovery Solutions is a 3rd party collection agencyTherefore, we do not have immediate access to the original media documents requestedDRS will submit a formal request for the files, which may take a whileTaking the consumer’s time into consideration, DRS will not leave this request open indefinitelyThe consumer will eventually receive one of two items; the original media documents or a notice that the account has been closed at the DRS office By law and in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot provide original documents once they are requested, collection efforts from our company MUST permanently cease in relation to this account There will be no further contact with you from Dynamic Recovery Solutions except to advise that we have flagged the account accordingly, and it has been closed in our office and returned to our client Dynamic Recovery Solutions also accepts verbal cease & desistPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterIf the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted] e consumer notifies the debt collector in writing within the thirty-day period described in subsection (a) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or any copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collectorThe account was referred to our office on January 2015, the account was opened July 2011, and sold into collections January Dynamic Recovery Solutions acknowledges your dispute, and will handle accordinglyDynamic Recovery Solutions has also requested to have the soft inquiry removed from your consumer report, which typically does not show as a hard inquiry, and only visible to the consumer, and the company that viewed the informationThis process may take up to 5- business days to update the consumer reportDynamic Recovery Solutions is a 3rd party collection agency Therefore, we do not have immediate access to the original media documents requestedDRS will submit a formal request for the files, which may take a whileTaking the consumer’s time into consideration, DRS will not leave this request open indefinitelyThe consumer will eventually receive one of two items; the original media documents or a notice that the account has been closed at the DRS office By law and in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot provide original documents once they are requested, collection efforts from our company MUST permanently cease in relation to this account There will be no further contact with you from Dynamic Recovery Solutions except to advise that we have flagged the account accordingly, and it has been closed in our office and returned to our client Dynamic Recovery Solutions also accepts verbal cease & desistPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterIf you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
Revdex.com Case No: [redacted] Good morning [redacted] ***, Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clientsCustomer service is our TOP priority, and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulationsI have personally monitored all phone calls where you spoke to our representatives, and they were more than professional, and politePerhaps there was some misunderstanding on your behalf, because I never heard their tone become less than cordial You stated that you had sent several cease & desist lettersPerhaps, they were sent to another company, because we received one notification on January Further, stating that you have never received any written verification of the accountDynamic Recovery Solutions sent notification on August to the address of [redacted] and the letter was not returned undeliverable mail to this address to-datePer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, your account has been CLOSED in our office, and returned to our client, and they will be made aware of this discrepancyThere will be no further contact from Dynamic Recovery Solutions regarding this matter
Good morning [redacted] , Dynamic Recovery Solutions, LLC (DRS) is a third-party debt collection agency that is contracted and collects on past due accounts for our clientsIn the collections industry our client may contract their unpaid accounts for collection several times to several different businesses over the years, and eventually sell the debtThe account was actually a [redacted] credit card via promotion for [redacted] , and was not an actual calling card• Upon receipt of the reference on August the DRS account was annotated “DNC” (Do Not Call) and “C&D” (Cease and Desist)•Also, on August 2014, the DRS account was “CLOSED.” •In addition, the complaint and information has been forwarded to the owner of the alleged debtDynamic Recovery Solutions, LLC will make no further attempt to contact [redacted] over this matter [redacted] Compliance Auditor [redacted]
We have exhausted all avenues in locating an account for Mr [redacted] based on the information provided.If Mr [redacted] could provide DRS with more information we would be more than happy to search our records Thank you [redacted] Compliance Team Lead
March 26, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] , Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years Due to several business exchanges, it is possible that a mistake could have been made Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status We have flagged the account accordingly It has been closed in our office and returned to our client There will be no further collection activity from DRS regarding this account Sincerely, Compliance Administrator Dynamic Recovery Solutions [redacted] %
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com Case #: [redacted] Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clientsWe acknowledge that you are disputing this accountUnfortunately, the industry of debt collections can at times receive accounts from our clients where contact information is either incorrect and/or outdatedThe agency then uses a process called acquisition of location information (skip tracing) to acquire correct up to date information, and it can be incorrect as well attaching your name to an incorrect account In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the yearsDue to several business exchanges, it is possible that a mistake could have been made by erroneously contacting the incorrect telephone numberIt appears that we were trying to locate a completely different consumer at the telephone number We sincerely apologize for any inconvenience this may have caused on your behalfDynamic Recovery Solutions does not engage in any fraudulent activity or identity theftWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterIf you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
Revdex.com Case #: [redacted] Dynamic Recovery Solutions wants to extend an apology that the consumer was not satisfied with our initial responseIt appears that the alleged debt was opened September as a medical bill for the consumer Please advise the consumer that her concerns have been addressed, and per company policy the consumer will not receive any further communications from Dynamic Recovery Solutions
February 28, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] Please thank the Consumer for providing adequate information to resolve their issueIt seems their telephone number was under an account that does not have their name, we have the wrong numberWe thank the Consumer for bringing this discrepancy to our attention The number has been added to our cease and desist list, the Consumer should receive no further calls from Dynamic Recovery Solutions,LLC Sincerely, Compliance Administrator Dynamic Recovery Solutions, LLC [redacted]
March 26, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] , Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years Due to several business exchanges, it is possible that a mistake could have been madeWe do apologize for contacting [redacted] and any undue stress this may have caused Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status, and returned to our clientWith the information provided the Consumer was not found in our system please ask the Consumer to provide the number they were contacted on, their social, or the DRS account number Sincerely, Compliance Administrator Dynamic Recovery Solutions [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me In addition, I would appreciate a letter from the Debt Collector in reference to the closure of this account Regards, [redacted]
[redacted] Revdex.com of Upstate South Carolina (Greenville, SC) North Church Street, Suite C Greenville, SC 29601- class="Default"> Dear [redacted] , We have read [redacted] complaint and reviewed the account that has been placed with us by our clientCustomer experience is our top priority, and we are grateful that the [redacted] has brought this matter to our attentionDynamic Recovery Solutions (DRS) is a third party collection agency that services accounts for our clients, and does not engage in any fraudulent activity to misinform abuse or harass any consumer Per company policy when a complaint of this nature is received, we cease all activity on the account in our office and the file is returned to our client If [redacted] has any further questions or concerns, we encourage her to contact our Chief Compliance Officer [redacted] at [redacted] We do apologize for any inconvenience that [redacted] may have experienced Regards, [redacted] Compliance Representative
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The issue is now resolvedI recommend that Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me so long as they follow through on removing the "Hard Inquiry" from my credit report AND request written confirmation from [redacted] be provided to me that it has in fact been removed Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint If Dynamic Recovery does in fact have this account they have not proven anything at this date Also admitted in their response they reveal that the alleged debit is from a loan defaulted in 2005, Therefore they know that the debit they are claiming to attempt recovery on, is more than seven years old and can no longer be reported to any of the three credit reporting agencies If this company continues with their attempts to collect and should they report the alleged debit I will sue them under the fair debt collection act and the fair debt reporting act in accordance with Federal LawIn my opinion Dynamic is attempting to do an illegal act of "refreshing the debit" by using illegal practices that they know are prohibited under Federal law! Regards, [redacted] ***
RE: [redacted] ***, Complaint ID# [redacted] Dear [redacted] , Dynamic Recovery Solutions LLC is a collection agency that collects on past due accounts for our clientsCustomer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulationsSince we collect on accounts for clients, and we do not want to violate any third-party disclosure laws, we are very careful about whom we disclose information toThat is why it is necessary to verify identityIf the behavior of the agent who handled his call upset [redacted] ***, I sincerely apologize for any emotional distress Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contactThe consumer’s account and phone numbers have been marked as cease and desistIf they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusWe have flagged the account accordingly It has been closed in our office and returned to our client, with notation of this complaint There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com Case #: [redacted] Dynamic Recovery Solutions has received the consumer's concern regarding their consumer reportDRS has also taken the necessary steps to update the consumer's report as of April 2015, this update could possibly take up to business daysDynamic Recovery Solutions would like to extend our sincere apologies regarding this matter, and any inconvenience it may have caused the consumerPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterIf the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
Revdex.com Case #: [redacted] Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clients Dynamic Recovery Solutions does not engage in any fraudulent activity to misinform abuse or harass any consumerWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityWe are required by the Fair Debt Collections Practices Act to send validation notification within a particular time frame in regards to the alleged debt to provide options and/or the rights of the consumer to dispute the accountIt appears that the consumer was only sent one letter on January DRS have not sent any further correspondence to the consumer with any demands for payment beyond that pointFurther, this notice gives the consumer several rights, and according to the Fair Debt Collections Practices Act; debt validation letter must include the following information: • The amount of the debt; • The name of the creditor to whom the debt is owed; • a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector; • a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and • a statement that, upon the consumer's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor• If the consumer notifies the debt collector in writing within the thirty-day period described in subsection (a) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or any copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collectorThe account was referred to our office on January the account was opened July 2011, and sold into collections January Dynamic Recovery Solutions acknowledges your dispute, and will handle accordinglyDynamic Recovery Solutions has also requested to have the soft inquiry removed from your consumer report, which typically does not show as a hard inquiry, and only visible to the consumer, and the company that viewed the informationThis process may take up to 5-business days to update the consumer reportDynamic Recovery Solutions is a 3rd party collection agencyTherefore, we do not have immediate access to the original media documents requestedDRS will submit a formal request for the files, which may take a whileTaking the consumer’s time into consideration, DRS will not leave this request open indefinitelyThe consumer will eventually receive one of two items; the original media documents or a notice that the account has been closed at the DRS office By law and in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot provide original documents once they are requested, collection efforts from our company MUST permanently cease in relation to this account There will be no further contact with you from Dynamic Recovery Solutions except to advise that we have flagged the account accordingly, and it has been closed in our office and returned to our client Dynamic Recovery Solutions also accepts verbal cease & desistPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterIf the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted] e consumer notifies the debt collector in writing within the thirty-day period described in subsection (a) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or any copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collectorThe account was referred to our office on January 2015, the account was opened July 2011, and sold into collections January Dynamic Recovery Solutions acknowledges your dispute, and will handle accordinglyDynamic Recovery Solutions has also requested to have the soft inquiry removed from your consumer report, which typically does not show as a hard inquiry, and only visible to the consumer, and the company that viewed the informationThis process may take up to 5- business days to update the consumer reportDynamic Recovery Solutions is a 3rd party collection agency Therefore, we do not have immediate access to the original media documents requestedDRS will submit a formal request for the files, which may take a whileTaking the consumer’s time into consideration, DRS will not leave this request open indefinitelyThe consumer will eventually receive one of two items; the original media documents or a notice that the account has been closed at the DRS office By law and in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot provide original documents once they are requested, collection efforts from our company MUST permanently cease in relation to this account There will be no further contact with you from Dynamic Recovery Solutions except to advise that we have flagged the account accordingly, and it has been closed in our office and returned to our client Dynamic Recovery Solutions also accepts verbal cease & desistPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterIf you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
Revdex.com Case No: [redacted] Good morning [redacted] ***, Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clientsCustomer service is our TOP priority, and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulationsI have personally monitored all phone calls where you spoke to our representatives, and they were more than professional, and politePerhaps there was some misunderstanding on your behalf, because I never heard their tone become less than cordial You stated that you had sent several cease & desist lettersPerhaps, they were sent to another company, because we received one notification on January Further, stating that you have never received any written verification of the accountDynamic Recovery Solutions sent notification on August to the address of [redacted] and the letter was not returned undeliverable mail to this address to-datePer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, your account has been CLOSED in our office, and returned to our client, and they will be made aware of this discrepancyThere will be no further contact from Dynamic Recovery Solutions regarding this matter
Good morning [redacted] , Dynamic Recovery Solutions, LLC (DRS) is a third-party debt collection agency that is contracted and collects on past due accounts for our clientsIn the collections industry our client may contract their unpaid accounts for collection several times to several different businesses over the years, and eventually sell the debtThe account was actually a [redacted] credit card via promotion for [redacted] , and was not an actual calling card• Upon receipt of the reference on August the DRS account was annotated “DNC” (Do Not Call) and “C&D” (Cease and Desist)•Also, on August 2014, the DRS account was “CLOSED.” •In addition, the complaint and information has been forwarded to the owner of the alleged debtDynamic Recovery Solutions, LLC will make no further attempt to contact [redacted] over this matter [redacted] Compliance Auditor [redacted]
We have exhausted all avenues in locating an account for Mr [redacted] based on the information provided.If Mr [redacted] could provide DRS with more information we would be more than happy to search our records Thank you [redacted] Compliance Team Lead
March 26, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] , Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years Due to several business exchanges, it is possible that a mistake could have been made Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status We have flagged the account accordingly It has been closed in our office and returned to our client There will be no further collection activity from DRS regarding this account Sincerely, Compliance Administrator Dynamic Recovery Solutions [redacted] %
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com Case #: [redacted] Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clientsWe acknowledge that you are disputing this accountUnfortunately, the industry of debt collections can at times receive accounts from our clients where contact information is either incorrect and/or outdatedThe agency then uses a process called acquisition of location information (skip tracing) to acquire correct up to date information, and it can be incorrect as well attaching your name to an incorrect account In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the yearsDue to several business exchanges, it is possible that a mistake could have been made by erroneously contacting the incorrect telephone numberIt appears that we were trying to locate a completely different consumer at the telephone number We sincerely apologize for any inconvenience this may have caused on your behalfDynamic Recovery Solutions does not engage in any fraudulent activity or identity theftWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterIf you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
Revdex.com Case #: [redacted] Dynamic Recovery Solutions wants to extend an apology that the consumer was not satisfied with our initial responseIt appears that the alleged debt was opened September as a medical bill for the consumer Please advise the consumer that her concerns have been addressed, and per company policy the consumer will not receive any further communications from Dynamic Recovery Solutions
February 28, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] Please thank the Consumer for providing adequate information to resolve their issueIt seems their telephone number was under an account that does not have their name, we have the wrong numberWe thank the Consumer for bringing this discrepancy to our attention The number has been added to our cease and desist list, the Consumer should receive no further calls from Dynamic Recovery Solutions,LLC Sincerely, Compliance Administrator Dynamic Recovery Solutions, LLC [redacted]