RE: BBB Case No: [redacted] Good afternoon [redacted] , Customer service is our top priority, and our representatives are trained to be professional and... follow all guidelines required by federal and state laws and regulations. I have personally monitored this phone call, and I sincerely apologize for the behavior of the agent who handled the call. Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made, and we apologize for any inconvenience this may have caused on your behalf. Dynamic Recovery Solutions does not engage in any identity theft and/or fraudulent activity to misinform abuse or harass any consumer. We are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activity. Typically, the original creditor will exhaust their collection attempts, and sell the defaulted account to a collection agency like Dynamic Recovery Solutions. . Per company policy when a complaint of this nature is received, the account and all your contact and/or personal information are placed in a "cease & desist" status. Also, your account has been CLOSED in our office, and returned to our client. There will be no further contact from Dynamic Recovery Solutions regarding this matter. If you have further questions or concerns, please feel free to contact the Compliance Department. With Best Regards, [redacted] Compliance Auditor [redacted]
RE: Revdex.com Case #: [redacted] Good afternoon, Dynamic Recovery Solutions using information provided as: [redacted] ***, telephone number [redacted] researched consumer name and address in our system, and did not get any resultsHowever, we were able to locate call recordings associated with the consumer's phone number providedThere were three occasions where we spoke with the consumer while asking for a different person1) 9-8-consumer stated that this is not his telephone number anymore, but indicated that she could get a message to him, and she took the message from our agentConsumer never indicated not to contact that phone number again2) 9-24-our agent asked for a different name, and the consumer indicated that we were a scam, and that she was a family member, while the agent was attempting to leave a message with the consumer, consumer then indicated that she was his wife, and that we could give her the information, our agent tried to leave another message with consumer, and again, the consumer never indicated to not call this phone number3) 11-21-during this conversation our agent asked for a different consumer than the one listed on the complaintThe consumer agreed to the name, but denied last four of the social security numberDue to Federal laws and regulations we are not able to disclose to the incorrect person, and due to HIPPA laws we are not able to disclose any diagnosisAccount and call details are attached to solidify findingsIt is not the intention of Dynamic Recovery Solutions to engage in any fraudulent activity or identity theft or to misinform abuse or harass any consumerWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityThe consumer neglected on three separate occasions to advise not to contact the telephone number being called, and we have permanently ceased the phone number on fileIf you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I do not have an account with this companyThis company "fishes" for information to collect a debtThey called multiple times everyday for more than weeksProper resolution would be for them to erase my phone number, ( [redacted] , from their databaseI will not provide them with any more information as I know they are attempting to gather information to collect a debt from a person that has never lived at my home nor do I know Regards, [redacted] ***
[redacted] Consumer Operations Director Revdex.com of the Upstate North Church Street, Suite C Greenville, SC Dear [redacted] , We have read Ms [redacted] ’s complaint and reviewed the account that has been placed with us by our client Dynamic Recovery Solutions acknowledges that Ms [redacted] disputes this debt Per company policy when a complaint of this nature is received we cease all activity on the account in our office We have requested documentation to verify the debt, should it be available we will send it to Ms [redacted] After documentation is sent, there will be no further contact from Dynamic Recovery Solutions In response to Ms [redacted] ’s concern about her credit, Dynamic Recovery Solutions has not reported to the credit bureaus, nor will we report anything in the future Also to address Ms [redacted] ’s concern about our legitimacy, Dynamic Recovery Solutions is a third party collection agency licensed in all applicable states to collect on past due accounts for our clients Dynamic Recovery Solutions always wants to acknowledge any concerns a consumer expresses regarding these type of matters If Ms [redacted] has any further questions or concerns, we encourage her to contact our Chief Compliance Officer [redacted] .com We do apologize for any inconvenience that Ms [redacted] may have experienced Regards, [redacted] Compliance Representative
RE: Revdex.com Case #: [redacted] Good morning [redacted] , Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clientsIn the collections industry our client may sell their unpaid accounts several times and to several different businesses over the yearsDue to several business exchanges, it is possible that a mistake could have been made, and we apologize for any inconvenience this may have caused on your behalfDynamic Recovery Solutions does not engage in any fraudulent activity to misinform abuse or harass any consumerWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, your account has been CLOSED in our office, and returned to our clientThere will be no further contact from Dynamic Recovery Solutions regarding this matterIf you have further questions or concerns, please feel free to contact the Compliance DepartmentWith Best Regards, [redacted] Compliance Auditor [redacted]
[redacted] Dynamic Recovery Solutions LLC is a legitimate collection agency that collects on past due accounts for our clients In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years Due to several business exchanges, it is possible that a mistake could have been made Customer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations I apologize if the behavior of the representative was perceived in a threatening or harassing way Further discipline action has been taken for the way the call was handled Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status We have flagged the account accordingly It has been closed in our office and returned to our client There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions 864-509- [email protected]
[redacted] RevDex.com of Upstate South Carolina (Greenville, SC) North Church Street, Suite C Greenville, SC 29601- Dear [redacted] : We have read [redacted] complaint and reviewed the account that has been placed with us by our clientDynamic Recovery Solutions (DRS) acknowledges that [redacted] is questioning the validity of our companyDynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clientsDynamic Recovery Solutions does not engage in any fraudulent activity to misinform abuse or harass any consumerWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activity Dynamic Recovery Solutions also acknowledges that [redacted] is disputing this account and requesting no further contact Per company policy when a complaint of this nature is received, we cease all collection activity on the account in our office and the file is returned to our client If [redacted] has any further questions or concerns, we encourage him to contact our Compliance Manager at [redacted] We do apologize for any inconvenience that [redacted] may have experienced Respectfully yours, [redacted] Compliance Representative
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would still request that this company state the name of the business they are collecting for so I can contact the business and check on a resolution with them directly Thank you to the Revdex.com for all your help thus far in this matter Regards, [redacted]
[redacted] Revdex.com of Upstate South Carolina (Greenville, SC) North Church Street, Suite C Greenville, SC 29601- Dear [redacted] We have read Ms [redacted] complaint and reviewed the account that has been placed with us by our clientCustomer experience is our top priority, and we are grateful that MsMs [redacted] has brought this matter to our attentionWe have entered a request with the credit bureau agencies for the removal of the trade line in questionIt can take anywhere from thirty to forty five days for the bureaus to process this request Per company policy when a complaint of this nature is received, we cease all activity on the accounts in our office and the files are returned to our client If MsMs [redacted] has any further questions or concerns, we encourage her to contact our Chief Compliance Officer [redacted] gotodrs.comWe do apologize for any inconvenience that MsMs [redacted] may have experienced Regards, [redacted] Compliance Representative
RE: [redacted] , Complaint ID# [redacted] Dear [redacted] , 0px;">Dynamic Recovery Solutions, LLC (DRS) is a legitimate collection agency that collects on past due accounts for our clients. Customer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. I have personally reviewed this call, and I sincerely apologize for the behavior of the agent who handled this call. I also apologize for any emotional distress the behavior of the agent may have caused. Further discipline action has been taken for the way the call was handled. Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account. Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]
RE: [redacted] , Complaint ID [redacted] Dear [redacted] , Dynamic Recovery Solutions, LLC (DRS) is a legitimate collection agency that collects on past due accounts for our clientsCustomer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations I have personally reviewed these calls, and I sincerely apologize for the behavior of the agents who handled these callsI also apologize for any emotional distress the behavior of the agents may have causedFurther discipline action has been taken for the way the call was handled Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contactThe consumer’s account and phone numbers have been marked as cease and desistIf they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status We have flagged the account accordingly It has been closed in our office and returned to our client There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]
[redacted] Consumer Operations Director Revdex.com of the Upstate North Church Street, Suite C Greenville, SC Dear [redacted] , We have read Mr [redacted] complaint and reviewed the account that has been placed with us by our clientDynamic Recovery Solutions acknowledges Mr [redacted] disputes this debt Per company policy when a complaint of this nature is received we cease all activity on the account in our office Should documentation on this account be available we will send it to Mr [redacted] and there will be no further contact from Dynamic Recovery Solutions Dynamic Recovery Solutions is a third party collection agency licensed in all applicable states to collect on past due accounts for our clients DRS always wants to acknowledge any concerns a consumer expresses regarding these type of matters If Mr [redacted] has any further questions or concerns, we encourage him to contact our Chief Compliance Officer [redacted] .comWe do apologize for any inconvenience that Mr [redacted] may have experienced Regards, [redacted] Compliance Representative
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I accept their apologies for contacting me in errorThey notified the wrong person in this matter DRS has a letter overnighted and certified, within the thirty days, after the receipt of their notice, in that I deputed the validity of their claimI consider the matter closed!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This is the first time I have contacted the Revdex.com in my life I am grateful that your office expeditiously contacted the company and resolved the matter It is interesting that this now MAY have been a mistake as per DRS Kind regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint Regards, [redacted] This is how they seem to respond to every complaint I'm not questioning the validity of the debt, I'm questioning the existence of the debt I want them to prove that they have a debt related to a [redacted] card opened in my name when I was only years old, as they claim I believe they're committing intentional fraud and attempting to collect a debt that they created out of thin air I'm seeking verifiable proof of a legitimate account that was in my name Such proof would be evidence that I was a victim of identity theft, so I would think they'd be more than willing to send it to me Revdex.com archives are filled with complainants who accuse this company of contacting them about a debt that they know nothing about Each time the company promises to cease and desist, but never verifies the debt I don't believe that's a coincidence
[redacted] RevDex.com of Upstate South Carolina (Greenville, SC) 408 North Church Street, Suite C Greenville, SC 29601-2164 Dear [redacted] , We have read [redacted] complaint and reviewed the account that has been placed with us by our client. Customer experience is our top priority, and we are grateful that the [redacted] has brought this matter to our attention. We have entered a request with our client for the removal of the trade lines in question due to the fact they are being reported by Pinnacle Credit Services not Dynamic Recovery Solutions. If [redacted] has any further questions or concerns, we encourage her to contact our Chief Compliance Officer [redacted] at [redacted] . We do apologize for any inconvenience that [redacted] may have experienced. Regards, [redacted] Compliance Representative
March 26, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] , Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years Due to several business exchanges, it is possible that a mistake could have been made Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status We have flagged the account accordingly It has been closed in our office and returned to our client There will be no further collection activity from DRS regarding this account Sincerely, Compliance Administrator Dynamic Recovery Solutions [redacted] %
April 1, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] , Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years Due to several business exchanges, it is possible that a mistake could have been made Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status We have flagged the account accordingly It has been closed in our office and returned to our client There will be no further collection activity from DRS regarding this account Sincerely, Compliance Administrator Dynamic Recovery Solutions [redacted] %
We have exhausted all avenues in locating an account for Mr [redacted] based on the information provided If Mr [redacted] could provide DRS with more information we would be more than happy to search our records Thank you [redacted] [redacted] Compliance Team Lead
RE: BBB Case No: [redacted] Good afternoon [redacted] , Customer service is our top priority, and our representatives are trained to be professional and... follow all guidelines required by federal and state laws and regulations. I have personally monitored this phone call, and I sincerely apologize for the behavior of the agent who handled the call. Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made, and we apologize for any inconvenience this may have caused on your behalf. Dynamic Recovery Solutions does not engage in any identity theft and/or fraudulent activity to misinform abuse or harass any consumer. We are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activity. Typically, the original creditor will exhaust their collection attempts, and sell the defaulted account to a collection agency like Dynamic Recovery Solutions. . Per company policy when a complaint of this nature is received, the account and all your contact and/or personal information are placed in a "cease & desist" status. Also, your account has been CLOSED in our office, and returned to our client. There will be no further contact from Dynamic Recovery Solutions regarding this matter. If you have further questions or concerns, please feel free to contact the Compliance Department. With Best Regards, [redacted] Compliance Auditor [redacted]
RE: Revdex.com Case #: [redacted] Good afternoon, Dynamic Recovery Solutions using information provided as: [redacted] ***, telephone number [redacted] researched consumer name and address in our system, and did not get any resultsHowever, we were able to locate call recordings associated with the consumer's phone number providedThere were three occasions where we spoke with the consumer while asking for a different person1) 9-8-consumer stated that this is not his telephone number anymore, but indicated that she could get a message to him, and she took the message from our agentConsumer never indicated not to contact that phone number again2) 9-24-our agent asked for a different name, and the consumer indicated that we were a scam, and that she was a family member, while the agent was attempting to leave a message with the consumer, consumer then indicated that she was his wife, and that we could give her the information, our agent tried to leave another message with consumer, and again, the consumer never indicated to not call this phone number3) 11-21-during this conversation our agent asked for a different consumer than the one listed on the complaintThe consumer agreed to the name, but denied last four of the social security numberDue to Federal laws and regulations we are not able to disclose to the incorrect person, and due to HIPPA laws we are not able to disclose any diagnosisAccount and call details are attached to solidify findingsIt is not the intention of Dynamic Recovery Solutions to engage in any fraudulent activity or identity theft or to misinform abuse or harass any consumerWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityThe consumer neglected on three separate occasions to advise not to contact the telephone number being called, and we have permanently ceased the phone number on fileIf you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I do not have an account with this companyThis company "fishes" for information to collect a debtThey called multiple times everyday for more than weeksProper resolution would be for them to erase my phone number, ( [redacted] , from their databaseI will not provide them with any more information as I know they are attempting to gather information to collect a debt from a person that has never lived at my home nor do I know Regards, [redacted] ***
[redacted] Consumer Operations Director Revdex.com of the Upstate North Church Street, Suite C Greenville, SC Dear [redacted] , We have read Ms [redacted] ’s complaint and reviewed the account that has been placed with us by our client Dynamic Recovery Solutions acknowledges that Ms [redacted] disputes this debt Per company policy when a complaint of this nature is received we cease all activity on the account in our office We have requested documentation to verify the debt, should it be available we will send it to Ms [redacted] After documentation is sent, there will be no further contact from Dynamic Recovery Solutions In response to Ms [redacted] ’s concern about her credit, Dynamic Recovery Solutions has not reported to the credit bureaus, nor will we report anything in the future Also to address Ms [redacted] ’s concern about our legitimacy, Dynamic Recovery Solutions is a third party collection agency licensed in all applicable states to collect on past due accounts for our clients Dynamic Recovery Solutions always wants to acknowledge any concerns a consumer expresses regarding these type of matters If Ms [redacted] has any further questions or concerns, we encourage her to contact our Chief Compliance Officer [redacted] .com We do apologize for any inconvenience that Ms [redacted] may have experienced Regards, [redacted] Compliance Representative
RE: Revdex.com Case #: [redacted] Good morning [redacted] , Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clientsIn the collections industry our client may sell their unpaid accounts several times and to several different businesses over the yearsDue to several business exchanges, it is possible that a mistake could have been made, and we apologize for any inconvenience this may have caused on your behalfDynamic Recovery Solutions does not engage in any fraudulent activity to misinform abuse or harass any consumerWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, your account has been CLOSED in our office, and returned to our clientThere will be no further contact from Dynamic Recovery Solutions regarding this matterIf you have further questions or concerns, please feel free to contact the Compliance DepartmentWith Best Regards, [redacted] Compliance Auditor [redacted]
[redacted] Dynamic Recovery Solutions LLC is a legitimate collection agency that collects on past due accounts for our clients In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years Due to several business exchanges, it is possible that a mistake could have been made Customer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations I apologize if the behavior of the representative was perceived in a threatening or harassing way Further discipline action has been taken for the way the call was handled Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status We have flagged the account accordingly It has been closed in our office and returned to our client There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions 864-509- [email protected]
# [redacted] Expires 1/31/
[redacted] RevDex.com of Upstate South Carolina (Greenville, SC) North Church Street, Suite C Greenville, SC 29601- Dear [redacted] : We have read [redacted] complaint and reviewed the account that has been placed with us by our clientDynamic Recovery Solutions (DRS) acknowledges that [redacted] is questioning the validity of our companyDynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clientsDynamic Recovery Solutions does not engage in any fraudulent activity to misinform abuse or harass any consumerWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activity Dynamic Recovery Solutions also acknowledges that [redacted] is disputing this account and requesting no further contact Per company policy when a complaint of this nature is received, we cease all collection activity on the account in our office and the file is returned to our client If [redacted] has any further questions or concerns, we encourage him to contact our Compliance Manager at [redacted] We do apologize for any inconvenience that [redacted] may have experienced Respectfully yours, [redacted] Compliance Representative
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would still request that this company state the name of the business they are collecting for so I can contact the business and check on a resolution with them directly Thank you to the Revdex.com for all your help thus far in this matter Regards, [redacted]
[redacted] Revdex.com of Upstate South Carolina (Greenville, SC) North Church Street, Suite C Greenville, SC 29601- Dear [redacted] We have read Ms [redacted] complaint and reviewed the account that has been placed with us by our clientCustomer experience is our top priority, and we are grateful that MsMs [redacted] has brought this matter to our attentionWe have entered a request with the credit bureau agencies for the removal of the trade line in questionIt can take anywhere from thirty to forty five days for the bureaus to process this request Per company policy when a complaint of this nature is received, we cease all activity on the accounts in our office and the files are returned to our client If MsMs [redacted] has any further questions or concerns, we encourage her to contact our Chief Compliance Officer [redacted] gotodrs.comWe do apologize for any inconvenience that MsMs [redacted] may have experienced Regards, [redacted] Compliance Representative
RE: [redacted] , Complaint ID# [redacted] Dear [redacted] , 0px;">Dynamic Recovery Solutions, LLC (DRS) is a legitimate collection agency that collects on past due accounts for our clients. Customer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. I have personally reviewed this call, and I sincerely apologize for the behavior of the agent who handled this call. I also apologize for any emotional distress the behavior of the agent may have caused. Further discipline action has been taken for the way the call was handled. Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account. Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]
RE: [redacted] , Complaint ID [redacted] Dear [redacted] , Dynamic Recovery Solutions, LLC (DRS) is a legitimate collection agency that collects on past due accounts for our clientsCustomer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations I have personally reviewed these calls, and I sincerely apologize for the behavior of the agents who handled these callsI also apologize for any emotional distress the behavior of the agents may have causedFurther discipline action has been taken for the way the call was handled Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contactThe consumer’s account and phone numbers have been marked as cease and desistIf they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status We have flagged the account accordingly It has been closed in our office and returned to our client There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]
[redacted] Consumer Operations Director Revdex.com of the Upstate North Church Street, Suite C Greenville, SC Dear [redacted] , We have read Mr [redacted] complaint and reviewed the account that has been placed with us by our clientDynamic Recovery Solutions acknowledges Mr [redacted] disputes this debt Per company policy when a complaint of this nature is received we cease all activity on the account in our office Should documentation on this account be available we will send it to Mr [redacted] and there will be no further contact from Dynamic Recovery Solutions Dynamic Recovery Solutions is a third party collection agency licensed in all applicable states to collect on past due accounts for our clients DRS always wants to acknowledge any concerns a consumer expresses regarding these type of matters If Mr [redacted] has any further questions or concerns, we encourage him to contact our Chief Compliance Officer [redacted] .comWe do apologize for any inconvenience that Mr [redacted] may have experienced Regards, [redacted] Compliance Representative
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I accept their apologies for contacting me in errorThey notified the wrong person in this matter DRS has a letter overnighted and certified, within the thirty days, after the receipt of their notice, in that I deputed the validity of their claimI consider the matter closed!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This is the first time I have contacted the Revdex.com in my life I am grateful that your office expeditiously contacted the company and resolved the matter It is interesting that this now MAY have been a mistake as per DRS Kind regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint Regards, [redacted] This is how they seem to respond to every complaint I'm not questioning the validity of the debt, I'm questioning the existence of the debt I want them to prove that they have a debt related to a [redacted] card opened in my name when I was only years old, as they claim I believe they're committing intentional fraud and attempting to collect a debt that they created out of thin air I'm seeking verifiable proof of a legitimate account that was in my name Such proof would be evidence that I was a victim of identity theft, so I would think they'd be more than willing to send it to me Revdex.com archives are filled with complainants who accuse this company of contacting them about a debt that they know nothing about Each time the company promises to cease and desist, but never verifies the debt I don't believe that's a coincidence
[redacted] RevDex.com of Upstate South Carolina (Greenville, SC) 408 North Church Street, Suite C Greenville, SC 29601-2164 Dear [redacted] , We have read [redacted] complaint and reviewed the account that has been placed with us by our client. Customer experience is our top priority, and we are grateful that the [redacted] has brought this matter to our attention. We have entered a request with our client for the removal of the trade lines in question due to the fact they are being reported by Pinnacle Credit Services not Dynamic Recovery Solutions. If [redacted] has any further questions or concerns, we encourage her to contact our Chief Compliance Officer [redacted] at [redacted] . We do apologize for any inconvenience that [redacted] may have experienced. Regards, [redacted] Compliance Representative
March 26, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] , Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years Due to several business exchanges, it is possible that a mistake could have been made Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status We have flagged the account accordingly It has been closed in our office and returned to our client There will be no further collection activity from DRS regarding this account Sincerely, Compliance Administrator Dynamic Recovery Solutions [redacted] %
April 1, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] , Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years Due to several business exchanges, it is possible that a mistake could have been made Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status We have flagged the account accordingly It has been closed in our office and returned to our client There will be no further collection activity from DRS regarding this account Sincerely, Compliance Administrator Dynamic Recovery Solutions [redacted] %
We have exhausted all avenues in locating an account for Mr [redacted] based on the information provided If Mr [redacted] could provide DRS with more information we would be more than happy to search our records Thank you [redacted] [redacted] Compliance Team Lead