[redacted] Consumer Operations Director Revdex.com of the Upstate North Church Street, Suite C Greenville, SC Dear [redacted] , We have read Ms [redacted] complaint and reviewed the account that has been placed with us by our clientDynamic Recovery Solutions acknowledges that Ms [redacted] is disputing this account, and that doing so does not affect her credit This account will no longer be serviced in our officePer company policy when a complaint of this nature is received we cease all activity on the account in our office and the file is returned to our clientIn response to Ms [redacted] concern about her credit, we have not reported anything to the Credit Bureau nor will we report anything in the future and her credit will not be harmed by Dynamic Recovery SolutionsMedia for this account has been ordered; if media should be available it will be sent out to Ms [redacted] and there will be no further contact from Dynamic Recovery Solutions If Ms [redacted] has any further questions or concerns, we encourage her to contact our Chief Compliance Officer [redacted] com We do apologize for any inconvenience that Ms [redacted] may have experienced Regards, [redacted] Compliance Representative
Revdex.com Case #; [redacted] Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clientsDynamic Recovery Solutions does not engage in any fraudulent activity that would harm or abuse any consumerWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityDRS always want to acknowledge any concerns a consumer expresses regarding these type of matters of disputing the alleged accountPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterIf the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
March 4, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years Due to several business exchanges, it is possible that a mistake could have been made Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status We have flagged the account accordingly It has been closed in our office and returned to our client There will be no further collection activity from DRS regarding this account Sincerely, [redacted] Dynamic Recovery Solutions [redacted]
February 19, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] Dynamic Recovery Solutions, LLC (DRS) had no record of the consumer’s account being reported as a disputed account; therefore we did begin collection activity in February 3, DRS has only been able to speak with the consumer once on 2/8/During this conversation the consumer informed our collector this account is not valid and gave their attorney’s informationIn accordance with the Fair Debt Collection Practices Act (FDCPA) DRS ceased collection efforts, according to our records DRS has not contacted the consumer since thenIf this is not fact please ask the consumer to provide the number that we called them on after 2/8/as it needs to be marked as “Do Not Call” in our systemThe consumer also disputed this debt via our website on 2/10/14, again this is not an account that DRS is actively collecting due to the consumer statement when DRS first spoken with them Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status We have flagged the account accordingly It has been closed in our office and returned to our client, with a notation of this complaint There will be no further collection activity from DRS regarding this account Sincerely, Compliance Administrator Dynamic Recovery Solutions [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
March 11, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] Please thank the Consumer for providing adequate information to resolve their issueIt seems their telephone number was under an account that does not have their name, we have the wrong numberWe thank the Consumer for bringing this discrepancy to our attention The number has been added to our cease and desist list, the Consumer should receive no further calls from Dynamic Recovery Solutions, LLC Sincerely, Compliance Administrator Dynamic Recovery Solutions, LLC [redacted]
Dynamic Recovery Solutions has ceased any and all communication for collection of the alleged debt, and the consumer will receive no further communication from Dynamic Recovery Solutions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as DRS stand by their word and have removed me and closed the case Regards, [redacted]
Revdex.com Case #: [redacted] Dynamic Recovery Solutions has been notified that our initial response was not satisfactoryThe consumer insists that he never received any letter, and in compliance with the Fair Debt Collections Practices Act to the address on file of [redacted] , DRS sent notification on February 2015, and the notification has not been returned to this office undeliverable returned mailDue to the Fair Debt Collections Practices Act, the consumer could have mistaken the correspondence for junk mailThe validation notifications come in an unmarked envelope to protect the consumer's right to privacyWe apologize if this has caused any inconvenience to the consumer
May 6, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] , Complaint# [redacted] Dear [redacted] , Dynamic Recovery Solutions LLC is a collection agency that collects on past due accounts for our clients In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years Due to several business exchanges, it is possible that a mistake could have been made Customer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations If the behavior of any of our representatives caused MsSherry any undue emotional stress, I sincerely apologize In regards to [redacted] request for a complete refund of $180.75, our records state that a refund request was processed on April 25th, for the full amount of $Two of our representatives spoke with MsSherry on April 25th, to confirm thisIf MsSherry has had any difficulty in receiving the refund, she is more than welcome to contact our Customer Service Department at ( [redacted] Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status We have flagged the account accordingly It has been closed in our office and returned to our client There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]
RE: Revdex.com Case #: [redacted] Dear [redacted] , Dynamic Recovery Solutions does not engage in any fraudulent activity to misinform abuse or harass any consumerWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityDynamic Recovery Solutions is a legitimate third party collection agency who collects on past due accounts for our clientsTypically, the original creditor will exhaust their collection attempts, and sell the defaulted account to a collection agency like Dynamic Recovery SolutionsUnfortunately, there was another alleged account that was placed with our office for resolutionPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, your alleged account has been CLOSED in our officeIf you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted] Thanking you in advance [redacted] Compliance Auditor [redacted]
[redacted] Revdex.com of Upstate South Carolina (Greenville, SC) North Church Street, Suite C Greenville, SC 29601- Dear [redacted] We have read [redacted] ’ complaint and reviewed the account that has been placed with us by our clientDynamic Recovery Solutions acknowledges that [redacted] is disputing this account and requesting no further contact Per company policy when a complaint of this nature is received, we cease all activity on the account in our office and the file is returned to our client If [redacted] has any further questions or concerns, we encourage him to contact our Compliance Manager at [redacted] We do apologize for any inconvenience that [redacted] may have experienced Regards, [redacted] Compliance Representative
Revdex.com Case #: [redacted] Dynamic Recovery Solutions has received the consumer's concern regarding their consumer reportThe alleged account was sold into collections on January by [redacted] DRS has also taken the necessary steps to update the consumer's report as of April 2015, this update could possibly take up to business days Dynamic Recovery Solutions would like to extend our sincere apologies regarding this matter, and any inconvenience it may have caused the consumerPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterIf the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint This is a partially resolved the issue When I called to let your company know that this was paid off years ago your company rep hung up on me, leaving me with no resolution to my quest to for you to go away/cease and desist I highly suggest that your staff should provide a more appropriate interface with customers, whether they are one like me or others that may have just cause to have you on their backs, so to speakRegards, [redacted] %
Customer experience is our TOP priority, and we are grateful that the consumer has brought this matter to our attentionTypically any contact information would be a part of the original contract that was sold into collections, including, but not limited to, telephone number, address, etcand unfortunately in this instance our information was inaccurate Per company policy when a complaint of this nature is received, the telephone number has been placed in a "cease & desist" statusThe consumer will receive no further contact from Dynamic Recovery Solutions regarding this matterWe would also like to extend our apologies for any inconvenience this may have caused on the consumer's behalfIf the consumer has any further questions or concerns, we encourage them to contact our customer service department at http:/ [redacted] or our toll free telephone number at [redacted]
Revdex.com Case #: [redacted] Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clients Dynamic Recovery Solutions has been made aware of the consumer’s dispute for the alleged accountIt is possible that due to several business exchanges within this industry while the consumer had made resolution the account was already within the flow of the collection industry Customer service is our TOP priority, and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulationsParticularly, the previous request that the consumer state was not handled satisfactorily to cease communicationsIt appears that the consumer was engaged in massive negotiations with one of our representatives on November at 11:am from an outbound call to the consumer It also appears that on November at 6:pm the consumer made an inbound call to another representative where the consumer advised that this account had been previously paid during her divorce The representative asked the consumer to please forward the paperwork that states the account had been resolved previouslyThe consumer refused to send any form of proof, the representative tried emphatically to explain the importance of the consumer sending this information, the consumer still refused The consumer made yet another inbound call on November at 6:pm where she explained the circumstances to another representative who placed the account in a verbal dispute status Dynamic Recovery Solutions made no further attempts to contact the consumer However, we had a major system overhaul that removed the cease & desist status, and unfortunately, this issue caused another outbound call to the consumer on February It is certainly not our intention to purposely harass or abuse any consumer who no longer desires to receive any communication from our office Per company policy when a complaint of this nature is received, the account is placed in a "permanent cease & desist" statusAlso, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterIf you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The company in question (DRA - Dynamic Recovery Solutions) claims to NOT have the necessary evidence on hand regarding origination of debt (Who, When, How much, etc)...the company (DRA) does NOT provide a timeframe for obtaining this information...they only say, "we will not leave the request open indefinitely" I require a reasonable time-frame for obtaining the requested documentation (with whom did debt originate, how much, when, etc)...furthermore, I require confirmation from DRA that while they (DRA) are in the "process" of acquiring the necessary documentation that they (DRA) will NOT submit any information to any credit agency ( [redacted] ) that will impact my credit score/history in either a positive or negative fashion Regards, [redacted]
Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clientsDynamic Recovery Solutions does not engage in any fraudulent activity or identity theftWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityOur company exists because there are consumer’s who get into issues where they were at one time unable to pay their alleged bills, and many WANT to get back on track for a fresh start financially, and we are here to assist in a smooth transitionWe have also completed an update for a soft inquiry for your Equifax consumer report, please allow 5-business days for this update to complete We acknowledge that the consumer is disputing the account, and have requested the original documentation for the debtThe original creditor is [redacted] CorporationTypically, the original creditor will exhaust their collection attempts, and either sell or place the account on a contingent basis when the account goes into default to a collection agency like Dynamic Recovery Solutions to recoup their losses for non-payment of the loanThe loan was opened on 12/6/with [redacted] Applicants: [redacted] what the money you say I owe is for: [redacted] Sport VUtility Explain and show me how you calculated what you say I owe; a copy of a statement from the original creditor complete, payment history, starting with the original creditor (See attached) Copy of the original signed loan agreement or credit application (See attached)Provide me with copies of any papers that show I agreed to pay what you say I owe (See attached) Provide a verification or copy of any judgment if applicable (Not applicable) Prove the Statute of Limitations has not expired on this account: The State of [redacted] has a statute of limitations for auto deficiency of years Your account was referred to Dynamic Recovery Solutions for possible resolution on May Show me that you are licensed to collect in my state: Dynamic Recovery Solutions is licensed with [redacted] Office of Financial Regulation, Original Date of License: April 2009; License #: [redacted] Expiration date: December Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter If you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint At this point, it seems this issue isn't going to be resolved int this forumOf course Dynamic will deny any liability under federal law; that's what their lawyers are hired to doThere's a few issues thoughThe link to [redacted] doesn't really prove anything other than that [redacted] is in place for DRS, if even that Let's look at the list of features, specifically the Click-to-Call feature for "manual dialing." First, [redacted] itself is the very definition of an ATDS under the TCPAIt stores numbers, the numbers are generated for agents, and even if they have to "click" to call, they never dialed the numberIf we look at DRS's workflow for its agents, the agent(s) that called my cellphone, didn't manually dial that number by any stretch of the imaginationNow, if DRS wishes to test then theory, that was confirmed here against [redacted] , Inc, http:// [redacted] / Then by all means, they can test this theory in court and see where it ends up in the 6th circuit as well Currently, I don't see the Revdex.com being able to resolve the complaintI'm insistent that there TCPA was violated, DRS is insistent on denial of such allegationsThis is a matter better suited for litigationIt's unfortunate we couldn't come to an amicable resolution here To be certain, I'm not at all satisfied with the response, showing [redacted] 's capacity to do certain things doesn't absolve the company from the liability, nor does it even prove that it used such featuresThat would require extensive discovery, which will come, just not here with the Revdex.com Regards, [redacted]
March 10, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] Dynamic Recovery Solutions, LLC (DRS) has submitted an inquiry deletion request on the consumer's behalf, our apologizes this was not done when responding to the initial complaintThe inquiry should be erased or masked as a soft inquiry within the weekIf the consumer has any questions or comments in the interim they are welcomed to contact DRS at [redacted] or our website [redacted] Attachment: Scan0003.pdf ?Sincerely, [redacted] Dynamic Recovery Solutions [redacted]
[redacted] Consumer Operations Director Revdex.com of the Upstate North Church Street, Suite C Greenville, SC Dear [redacted] , We have read Ms [redacted] complaint and reviewed the account that has been placed with us by our clientDynamic Recovery Solutions acknowledges that Ms [redacted] is disputing this account, and that doing so does not affect her credit This account will no longer be serviced in our officePer company policy when a complaint of this nature is received we cease all activity on the account in our office and the file is returned to our clientIn response to Ms [redacted] concern about her credit, we have not reported anything to the Credit Bureau nor will we report anything in the future and her credit will not be harmed by Dynamic Recovery SolutionsMedia for this account has been ordered; if media should be available it will be sent out to Ms [redacted] and there will be no further contact from Dynamic Recovery Solutions If Ms [redacted] has any further questions or concerns, we encourage her to contact our Chief Compliance Officer [redacted] com We do apologize for any inconvenience that Ms [redacted] may have experienced Regards, [redacted] Compliance Representative
Revdex.com Case #; [redacted] Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clientsDynamic Recovery Solutions does not engage in any fraudulent activity that would harm or abuse any consumerWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityDRS always want to acknowledge any concerns a consumer expresses regarding these type of matters of disputing the alleged accountPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterIf the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
March 4, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years Due to several business exchanges, it is possible that a mistake could have been made Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status We have flagged the account accordingly It has been closed in our office and returned to our client There will be no further collection activity from DRS regarding this account Sincerely, [redacted] Dynamic Recovery Solutions [redacted]
February 19, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] Dynamic Recovery Solutions, LLC (DRS) had no record of the consumer’s account being reported as a disputed account; therefore we did begin collection activity in February 3, DRS has only been able to speak with the consumer once on 2/8/During this conversation the consumer informed our collector this account is not valid and gave their attorney’s informationIn accordance with the Fair Debt Collection Practices Act (FDCPA) DRS ceased collection efforts, according to our records DRS has not contacted the consumer since thenIf this is not fact please ask the consumer to provide the number that we called them on after 2/8/as it needs to be marked as “Do Not Call” in our systemThe consumer also disputed this debt via our website on 2/10/14, again this is not an account that DRS is actively collecting due to the consumer statement when DRS first spoken with them Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status We have flagged the account accordingly It has been closed in our office and returned to our client, with a notation of this complaint There will be no further collection activity from DRS regarding this account Sincerely, Compliance Administrator Dynamic Recovery Solutions [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
March 11, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] Please thank the Consumer for providing adequate information to resolve their issueIt seems their telephone number was under an account that does not have their name, we have the wrong numberWe thank the Consumer for bringing this discrepancy to our attention The number has been added to our cease and desist list, the Consumer should receive no further calls from Dynamic Recovery Solutions, LLC Sincerely, Compliance Administrator Dynamic Recovery Solutions, LLC [redacted]
Dynamic Recovery Solutions has ceased any and all communication for collection of the alleged debt, and the consumer will receive no further communication from Dynamic Recovery Solutions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as DRS stand by their word and have removed me and closed the case Regards, [redacted]
Revdex.com Case #: [redacted] Dynamic Recovery Solutions has been notified that our initial response was not satisfactoryThe consumer insists that he never received any letter, and in compliance with the Fair Debt Collections Practices Act to the address on file of [redacted] , DRS sent notification on February 2015, and the notification has not been returned to this office undeliverable returned mailDue to the Fair Debt Collections Practices Act, the consumer could have mistaken the correspondence for junk mailThe validation notifications come in an unmarked envelope to protect the consumer's right to privacyWe apologize if this has caused any inconvenience to the consumer
May 6, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] , Complaint# [redacted] Dear [redacted] , Dynamic Recovery Solutions LLC is a collection agency that collects on past due accounts for our clients In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years Due to several business exchanges, it is possible that a mistake could have been made Customer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations If the behavior of any of our representatives caused MsSherry any undue emotional stress, I sincerely apologize In regards to [redacted] request for a complete refund of $180.75, our records state that a refund request was processed on April 25th, for the full amount of $Two of our representatives spoke with MsSherry on April 25th, to confirm thisIf MsSherry has had any difficulty in receiving the refund, she is more than welcome to contact our Customer Service Department at ( [redacted] Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status We have flagged the account accordingly It has been closed in our office and returned to our client There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]
RE: Revdex.com Case #: [redacted] Dear [redacted] , Dynamic Recovery Solutions does not engage in any fraudulent activity to misinform abuse or harass any consumerWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityDynamic Recovery Solutions is a legitimate third party collection agency who collects on past due accounts for our clientsTypically, the original creditor will exhaust their collection attempts, and sell the defaulted account to a collection agency like Dynamic Recovery SolutionsUnfortunately, there was another alleged account that was placed with our office for resolutionPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, your alleged account has been CLOSED in our officeIf you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted] Thanking you in advance [redacted] Compliance Auditor [redacted]
[redacted] Revdex.com of Upstate South Carolina (Greenville, SC) North Church Street, Suite C Greenville, SC 29601- Dear [redacted] We have read [redacted] ’ complaint and reviewed the account that has been placed with us by our clientDynamic Recovery Solutions acknowledges that [redacted] is disputing this account and requesting no further contact Per company policy when a complaint of this nature is received, we cease all activity on the account in our office and the file is returned to our client If [redacted] has any further questions or concerns, we encourage him to contact our Compliance Manager at [redacted] We do apologize for any inconvenience that [redacted] may have experienced Regards, [redacted] Compliance Representative
Revdex.com Case #: [redacted] Dynamic Recovery Solutions has received the consumer's concern regarding their consumer reportThe alleged account was sold into collections on January by [redacted] DRS has also taken the necessary steps to update the consumer's report as of April 2015, this update could possibly take up to business days Dynamic Recovery Solutions would like to extend our sincere apologies regarding this matter, and any inconvenience it may have caused the consumerPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterIf the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint This is a partially resolved the issue When I called to let your company know that this was paid off years ago your company rep hung up on me, leaving me with no resolution to my quest to for you to go away/cease and desist I highly suggest that your staff should provide a more appropriate interface with customers, whether they are one like me or others that may have just cause to have you on their backs, so to speakRegards, [redacted] %
Customer experience is our TOP priority, and we are grateful that the consumer has brought this matter to our attentionTypically any contact information would be a part of the original contract that was sold into collections, including, but not limited to, telephone number, address, etcand unfortunately in this instance our information was inaccurate Per company policy when a complaint of this nature is received, the telephone number has been placed in a "cease & desist" statusThe consumer will receive no further contact from Dynamic Recovery Solutions regarding this matterWe would also like to extend our apologies for any inconvenience this may have caused on the consumer's behalfIf the consumer has any further questions or concerns, we encourage them to contact our customer service department at http:/ [redacted] or our toll free telephone number at [redacted]
Revdex.com Case #: [redacted] Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clients Dynamic Recovery Solutions has been made aware of the consumer’s dispute for the alleged accountIt is possible that due to several business exchanges within this industry while the consumer had made resolution the account was already within the flow of the collection industry Customer service is our TOP priority, and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulationsParticularly, the previous request that the consumer state was not handled satisfactorily to cease communicationsIt appears that the consumer was engaged in massive negotiations with one of our representatives on November at 11:am from an outbound call to the consumer It also appears that on November at 6:pm the consumer made an inbound call to another representative where the consumer advised that this account had been previously paid during her divorce The representative asked the consumer to please forward the paperwork that states the account had been resolved previouslyThe consumer refused to send any form of proof, the representative tried emphatically to explain the importance of the consumer sending this information, the consumer still refused The consumer made yet another inbound call on November at 6:pm where she explained the circumstances to another representative who placed the account in a verbal dispute status Dynamic Recovery Solutions made no further attempts to contact the consumer However, we had a major system overhaul that removed the cease & desist status, and unfortunately, this issue caused another outbound call to the consumer on February It is certainly not our intention to purposely harass or abuse any consumer who no longer desires to receive any communication from our office Per company policy when a complaint of this nature is received, the account is placed in a "permanent cease & desist" statusAlso, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterIf you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The company in question (DRA - Dynamic Recovery Solutions) claims to NOT have the necessary evidence on hand regarding origination of debt (Who, When, How much, etc)...the company (DRA) does NOT provide a timeframe for obtaining this information...they only say, "we will not leave the request open indefinitely" I require a reasonable time-frame for obtaining the requested documentation (with whom did debt originate, how much, when, etc)...furthermore, I require confirmation from DRA that while they (DRA) are in the "process" of acquiring the necessary documentation that they (DRA) will NOT submit any information to any credit agency ( [redacted] ) that will impact my credit score/history in either a positive or negative fashion Regards, [redacted]
Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clientsDynamic Recovery Solutions does not engage in any fraudulent activity or identity theftWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityOur company exists because there are consumer’s who get into issues where they were at one time unable to pay their alleged bills, and many WANT to get back on track for a fresh start financially, and we are here to assist in a smooth transitionWe have also completed an update for a soft inquiry for your Equifax consumer report, please allow 5-business days for this update to complete We acknowledge that the consumer is disputing the account, and have requested the original documentation for the debtThe original creditor is [redacted] CorporationTypically, the original creditor will exhaust their collection attempts, and either sell or place the account on a contingent basis when the account goes into default to a collection agency like Dynamic Recovery Solutions to recoup their losses for non-payment of the loanThe loan was opened on 12/6/with [redacted] Applicants: [redacted] what the money you say I owe is for: [redacted] Sport VUtility Explain and show me how you calculated what you say I owe; a copy of a statement from the original creditor complete, payment history, starting with the original creditor (See attached) Copy of the original signed loan agreement or credit application (See attached)Provide me with copies of any papers that show I agreed to pay what you say I owe (See attached) Provide a verification or copy of any judgment if applicable (Not applicable) Prove the Statute of Limitations has not expired on this account: The State of [redacted] has a statute of limitations for auto deficiency of years Your account was referred to Dynamic Recovery Solutions for possible resolution on May Show me that you are licensed to collect in my state: Dynamic Recovery Solutions is licensed with [redacted] Office of Financial Regulation, Original Date of License: April 2009; License #: [redacted] Expiration date: December Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter If you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint At this point, it seems this issue isn't going to be resolved int this forumOf course Dynamic will deny any liability under federal law; that's what their lawyers are hired to doThere's a few issues thoughThe link to [redacted] doesn't really prove anything other than that [redacted] is in place for DRS, if even that Let's look at the list of features, specifically the Click-to-Call feature for "manual dialing." First, [redacted] itself is the very definition of an ATDS under the TCPAIt stores numbers, the numbers are generated for agents, and even if they have to "click" to call, they never dialed the numberIf we look at DRS's workflow for its agents, the agent(s) that called my cellphone, didn't manually dial that number by any stretch of the imaginationNow, if DRS wishes to test then theory, that was confirmed here against [redacted] , Inc, http:// [redacted] / Then by all means, they can test this theory in court and see where it ends up in the 6th circuit as well Currently, I don't see the Revdex.com being able to resolve the complaintI'm insistent that there TCPA was violated, DRS is insistent on denial of such allegationsThis is a matter better suited for litigationIt's unfortunate we couldn't come to an amicable resolution here To be certain, I'm not at all satisfied with the response, showing [redacted] 's capacity to do certain things doesn't absolve the company from the liability, nor does it even prove that it used such featuresThat would require extensive discovery, which will come, just not here with the Revdex.com Regards, [redacted]
March 10, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] Dynamic Recovery Solutions, LLC (DRS) has submitted an inquiry deletion request on the consumer's behalf, our apologizes this was not done when responding to the initial complaintThe inquiry should be erased or masked as a soft inquiry within the weekIf the consumer has any questions or comments in the interim they are welcomed to contact DRS at [redacted] or our website [redacted] Attachment: Scan0003.pdf ?Sincerely, [redacted] Dynamic Recovery Solutions [redacted]