*** ** ***
Revdex.com of Upstate South Carolina (Greenville,
SC)
North Church
Street, Suite C
size="3">Greenville, SC 29601-2164
Dear *** ** ***
We have read
*** ***’s complaint and reviewed the accounts that have been placed with
us by our clientsDynamic Recovery Solutions acknowledges that *** *** is
disputing this account and is requesting no further contact
Per company policy when a complaint of this nature is
received, we cease all activity on the accounts in our office and the file is
returned to our client
If *** *** has any further questions or concerns, we encourage him to contact
our Compliance Manager at ***. We do apologize for any inconvenience that *** *** may have experienced
Regards,
*** ***
Compliance
Representative
*** ***
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear*** ***,
We have received Ms***’s most recent response and it is our
understanding that she has not accepted our response as an adequate resolution;
however, Ms***’s response does not state what we have omitted from our last
response to the Revdex.com. As for clarity we
are bullet pointing the steps we have taken to resolve the complaint:
1.) DRS did not post Ms***’s payment, because DRS does not process
payments on disputed accounts
2.) DRS did not report and has not made any negative entries on Ms***’s credit
report
3.) DRS is returning the file to its owner as a disputed debt
If Ms*** has any further questions
or concerns, we encourage her to contact our Chief Compliance Officer *** *** ***.com
Regards,
*** ***
Compliance Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, *** ***
Dynamic Recovery Solutions, (DRS), has read Mr***’ complaint and reviewed the accounts that have been placed with us by our clients It is DRS policy to cease all activity and communication with the consumer when we receive a
complaint from your officeDynamic Recovery Solutions has located the accounts associated with Mr***’ complaint and we will no longer service the accounts. There will be no further contact from our office to Mr*** In response to Mr***’ concern about our legitimacy, Dynamic Recovery Solutions is a third party collection agency licensed in all applicable states to collect on past due accounts for our clients. DRS always wants to acknowledge any concerns a consumer may express regarding these types of mattersIf Mr*** has any further questions or concerns, we encourage him to contact our Chief Compliance Officer *** *** ** ***.com ) We do apologize for any inconvenience that Mr*** may have experiencedRegards, *** *** Compliance Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
*** ***
Hi there,
I do argue if they do not have an account listed for me they should remove it from my credit report with Equifax I am copying and pasting a copy of my credit report section that lists themI did extensive research and found this address and business name to be correct DYNAMIC RS
CASH CALL
Jul 16, Open
$5,Account Details
Last Reported
Dec 11, Collection Agency
DYNAMIC RS
Original Creditor
CASH CALL
Status
Open
Opened Date
Jul 16, Closed Date
--
Responsibility
Individual AccountBalance
$5,High Balance
$5,Remarks
--
No They have a bunch of numbers they used to call us and so far not one has called since we complained Thanks*** I hope the situation is resolved Sincerely, *** ***
*** ***
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear*** ***,
We have read Ms***’s complaint
and reviewed the account that has been placed with us by our clientDynamic
Recovery Solutions acknowledges that Ms*** is disputing this account,
and does not want the tradeline to appear on her credit report
Per company policy when a
complaint of this nature is received we cease all activity on the account in
our office.In response to Ms
***’s concern about her credit, Dynamic Recovery Solutions has a requested
removal the tradelineThere will be no further contact from Dynamic Recovery
Solutions
If Ms*** has any further
questions or concerns, we encourage her to contact our Chief Compliance Officer
*** *** ***.comWe do apologize for any inconvenience
that Ms*** may have experienced
Regards,
*** ***
Compliance Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint.
Their resolution to my complaint was that they would request "to have the soft inquiry removed from my consumer report" but their listing on my credit report has been detrimental in the ruining of my credit (from to the low mid 500's in approximately a year)If they are closing this account and will cease and desist it is only logical that they remove their negative item from my credit report until they obtain the proper documents needed to validate said claim (which will be none because there is none)
Regards,
*** ***
*** ** ***
Revdex.com of Upstate South Carolina (Greenville,
SC)
North Church
Street, Suite C
size="3">Greenville, SC 29601-
Dear *** ** ***,
We have read
Ms*** complaint and reviewed the account that has been placed with us by
our clientDynamic Recovery Solutions acknowledges that Ms*** is
disputing this account and requesting no further contact
Per company policy when a complaint of this nature is received,
we cease all activity on the account in our office and the file is returned to
our client
If Ms
*** has any further questions or concerns, we encourage her to contact our
Chief Compliance Officer *** *** ** ***@***com.
We do apologize for any inconvenience that Ms*** may have
experienced
Regards,
*** ***
Compliance
Representative
RE: Revdex.com Case ** *** Good morning *** ***, We are required by the Fair Debt Collections Practices Act to send the validation notice you received from our office within a particular time frame in regards to the alleged debt to provide options and/or your right to dispute the accountWe
acknowledge that you are disputing this accountIn the collections industry our client may sell their unpaid accounts several times and to several different businesses over the yearsDue to several business exchanges, it is possible that a mistake could have been made by erroneously contacting the wrong person, and we sincerely apologize for any inconvenience this may have caused on your behalfOftentimes, the alleged debt at this juncture is no longer a credit reporting issuePer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterIf you have any further questions or concerns, we encourage you to contact our customer service department at *** or our toll free telephone number at ***
*** ** ***
Revdex.com of Upstate South Carolina (Greenville,
SC)
North Church
Street, Suite C
Greenville, SC 29601-2164
"line-height:115%">Dear *** ** ***,
We have read
*** *** complaint and reviewed the account that has been placed with us by
our clientCustomer experience is our top priority, and we are grateful that
*** *** has brought this matter to our attentionWe have entered a request for
the removal of the trade lines in question
If *** *** has any further questions or concerns, we encourage her to contact our
Chief Compliance Officer *** *** at ***.
We do apologize for any inconvenience that *** *** may have
experienced
Regards,
*** ***
Compliance
Representative
*** ***
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear*** ***,
We have read Mr***’s complaint
and reviewed the account that has been placed with us by our clientDynamic
Recovery Solutions acknowledges Mr***’s disputes this debt wishes to no
longer be contacted by Dynamic Recovery Solutions Per company policy when a complaint of this
nature is received we cease all activity on the account in our office. Should documentation on this account be
available we will send it to Mr*** and there will be no further contact
from Dynamic Recovery Solutions
In response to Mr***’s concern about Dynamic Recovery Solutions legitimacy,
DRS is a third party collection agency licensed in all applicable states to
collect on past due accounts for our clients.
DRS always wants to acknowledge any concerns a consumer expresses
regarding these type of matters. If Mr*** has any further
questions or concerns, we encourage him to contact our Chief Compliance Officer
*** *** ***.comWe do apologize for any inconvenience
that Mr*** may have experienced
Regards,
*** ***
Compliance Representative
Dear*** ***, Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contactThe consumer’s account and phone numbers have been marked as cease and desistIf they receive any further contact they can utilize our website,
Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to themPer company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusWe have flagged the account accordinglyIt has been closed in our office and returned to our client, with notation of this complaintThere will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this accountSincerely, *** ** *** Compliance Administrator Dynamic Recovery Solutions *** ***
RE: Revdex.com Case No:
***
Good afternoon *** ***,
Customer service is our top priority, and we appreciate your bringing this to our attentionTypically, the original
creditor will exhaust their collection attempts, and sell the defaulted account to a collection agency like Dynamic Recovery Solutions. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the yearsDue to several business exchanges, it is possible that a mistake could have been made by erroneously contacting the wrong person, and we sincerely apologize for any inconvenience this may have caused on your behalfFurther to affirm that information, we have searched our records by your name, address, and telephone number, and unless, you are able to provide more information it is safe to assume that we have the incorrect personDynamic Recovery Solutions has honored your request to ensure that there are no references to the alleged account from our company on your consumer reportPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterIf you have further questions or concerns, please feel free to contact the Compliance Department.
With Best Regards,
*** ***
Compliance Auditor***
Revdex.com Case #: ***
sans-serif;">Customer service is our TOP priority, and our representatives are
trained to be professional and follow all guidelines required by federal and
state laws and regulationsDRS always want to acknowledge any concerns a
consumer expresses regarding these type of matters. Typically any personal
and/or contact information would be a part of the original contract that was
sold into collections, including, but not limited to, telephone number,
address, etcOur representatives are trained to identify at least one or two
pieces of personal identifiable information to ensure the privacy rights of the
consumer.
The consumer stated that they have never had a *** accountI
have attached several telephone numbers associated with current and/or prior
addresses for the consumer, and possibly some family members. Oftentimes,
due to several business transactions it is quite possible that the consumer
would not recognize the creditor as stated. Many times companies make
business decisions to recoup their losses and/or increase gainsIt appears
that on or around the year *** purchased *** ** *** ***,
a joint venture of *** (*** ***), and *** on or around
December It is quite possible that the consumer does not recognize ***
as the creditor due to the mergers that took place shortly after the opening of
the account, which was June 2003, sold into collections January 2005, and
placed with our office December for resolutionThe telephone number is
also listed in our system for previous consumers with that telephone number,
and our agents would not have known that the consumer was at their place of
employment due to the consumer actually answering the call on December
@pmSubsequently, this was the only time our agents spoke with the
consumer by an outbound call, and all other calls were generated by the
consumer and/or spouse.
We also acknowledge
that the consumer is seeking validation of the alleged debtIt appears as
though Dynamic Recovery Solutions did attempt to forward said correspondence on
January to the address that was on file at that time of *** *** *** *** ** ***, and has not been returned undeliverable to this
office to dateThe initial correspondence sent was a validation notification,
and has all contents per Fair Debt Collections Practices Act, plus it also gave
options to resolve the debt, the notice included: •the amount of the
debt; •the name of the creditor to whom the debt is owed; • a
statement that unless the consumer, within thirty days after receipt of the
notice, disputes the validity of the debt, or any portion thereof, the debt
will be assumed to be valid by the debt collector; • a statement that if the
consumer notifies the debt collector in writing within the thirty-day period
that the debt, or any portion thereof, is disputed, the debt collector will
obtain verification of the debt or a copy of a judgment against the consumer
and a copy of such verification or judgment will be mailed to the consumer by
the debt collector; and • a statement that, upon the consumer's written
request within the thirty-day period, the debt collector will provide the
consumer with the name and address of the original creditor, if different from
the current creditor• If the consumer notifies the debt
collector in writing within the thirty-day period described in subsection (a)
that the debt, or any portion thereof, is disputed, or that the consumer
requests the name and address of the original creditor, the debt collector
shall cease collection of the debt, or any disputed portion thereof, until the
debt collector obtains verification of the debt or any copy of a judgment, or
the name and address of the original creditor, and a copy of such
verification or judgment, or name and address of the original
creditor, is mailed to the consumer by the debt collector.
Dynamic Recovery
Solutions is a 3rd party collection agencyTherefore, we
do not have immediate access to the original media documents requestedDRS
will submit a formal request for the files, which may take a whileTaking the
consumer’s time into consideration, DRS will not leave this request open
indefinitelyThe consumer will eventually receive one of two items; the
original media documents or a notice that the account has been closed at the
DRS office.
By law and in compliance with the Fair Debt Collection Practices
Act (FDCPA) if DRS cannot provide original documents once they are requested,
collection efforts from our company MUST permanently cease in relation to this
account.
There will be no further contact with you from
Dynamic Recovery Solutions except to advise that we have flagged the account
accordingly, and it has been closed in our office and returned
to our client.
Dynamic Recovery
Solutions also accepts verbal cease & desistPer company policy when a
complaint of this nature is received, the account is placed in a "cease
& desist" statusAlso, the account has been CLOSED in our office, and
no further contact from Dynamic Recovery Solutions regarding this matterIf
the consumer has any further questions or concerns, we encourage them to
contact our customer service department at *** or our toll
free telephone number at ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me, at this time, based on the facts as presented I save leave to amend my assessment, as further information becomes available or if information presented is later discovered to be untrue
Regards,
*** ***
April 8,
*** ** ***Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE* *** ***
Dear*** ***,
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this does not resolve my complaint.
As requested in my initial complaint, I need a letter stating that this account is closed and in the cease and desist statusI will not be subjected to harassment in the future for this fraudulent claim from this company or any other collection agencyOnce I receive the requested document, I will not seek further legal action against DRS.
Regards,
*** ***
Revdex.com Case #: ***
Roman"">
Customer experience is our TOP priority, and we are grateful that
the consumer has brought this matter to our attentionOur representatives are
trained to be professional and follow all guidelines required by federal and
state laws and regulationsI have personally monitored all phone calls where
the consumer spoke to our representatives, and the representative did not
handle the consumer in a professional manner, which is not tolerated at Dynamic
Recovery SolutionsThe representative will be reprimanded accordingly.
Dynamic Recovery Solutions is a legitimate third party
collection agency that collects on past due accounts for our clientsThe
original creditor exhausted their collection attempts when they did not receive
a paymentThe account is normally sold into collections, so that the original
creditor can recoup their loss for non-payment of the defaulted accountThe
original creditor does not normally house that information in their systems for
long periods of time as they have been reimbursed for any loss of funds by
selling the account into the industry of collectionsIt appears that the
alleged debt was sold into collection on October 1999, and is no longer a
credit reporting issue
The consumer also stated that that there was some type of identity
theft in the past after the legal separation and divorce of his previous
spouseThe alleged debt was with a company called *** *** ***.; (*** ***) provides voice, data, and
videoconferencing transmission and related products for the global marketIt
is the only large U.SCompany offering both local and long-distance services,
and the previous telephone number was *** lodged at the address of: ** ** *** ** *** ** ***, which shows the time frame at said residence,
began on or before December
DRS always want to acknowledge any concerns a consumer expresses
regarding these type of matters of disputing the account, and DRS did send a
validation letter May 2014, and March 2015, in compliance with the Fair
Debt Collections Practices Act to the address on file, and has not been
returned undeliverable to this office.
The initial correspondence is a validation notification as well, and has all contents
per Fair Debt Collections Practices Act, plus it also gave options to resolve
the debt, the notice included: •the amount of the debt; •the name of
the creditor to whom the debt is owed; • a statement that unless the
consumer, within thirty days after receipt of the notice, disputes the validity
of the debt, or any portion thereof, the debt will be assumed to be valid by
the debt collector; • a statement that if the consumer notifies the debt
collector in writing within the thirty-day period that the debt, or any portion
thereof, is disputed, the debt collector will obtain verification of the debt
or a copy of a judgment against the consumer and a copy of such verification or
judgment will be mailed to the consumer by the debt collector; and • a
statement that, upon the consumer's written request within the thirty-day
period, the debt collector will provide the consumer with the name and address
of the original creditor, if different from the current creditor
• If the consumer notifies the debt collector in writing
within the thirty-day period described in subsection (a) that the debt, or any
portion thereof, is disputed, or that the consumer requests the name and
address of the original creditor, the debt collector shall cease collection of
the debt, or any disputed portion thereof, until the debt collector obtains
verification of the debt or any copy of a judgment, or the name and address of
the original creditor, and a copy of such verification or judgment,
or name and address of the original creditor, is mailed to the consumer by the
debt collector.
Dynamic Recovery Solutions would like to extend our sincere
apologies regarding this matter, and any inconvenience it may have caused the
consumer. Per company policy when a complaint of this nature is received,
the account is placed in a "cease & desist" statusAlso, the
account has been CLOSED in our office, and no further contact from Dynamic
Recovery Solutions regarding this matterIf the consumer has any further
questions or concerns, we encourage them to contact our customer service
department at *** or our toll free telephone number at
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I will file a new complaint if not removed from my credit report within days of initial response
*** ** ***
Revdex.com of Upstate South Carolina (Greenville,
SC)
North Church
Street, Suite C
size="3">Greenville, SC 29601-2164
Dear *** ** ***
We have read
*** ***’s complaint and reviewed the accounts that have been placed with
us by our clientsDynamic Recovery Solutions acknowledges that *** *** is
disputing this account and is requesting no further contact
Per company policy when a complaint of this nature is
received, we cease all activity on the accounts in our office and the file is
returned to our client
If *** *** has any further questions or concerns, we encourage him to contact
our Compliance Manager at ***. We do apologize for any inconvenience that *** *** may have experienced
Regards,
*** ***
Compliance
Representative
*** ***
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear*** ***,
We have received Ms***’s most recent response and it is our
understanding that she has not accepted our response as an adequate resolution;
however, Ms***’s response does not state what we have omitted from our last
response to the Revdex.com. As for clarity we
are bullet pointing the steps we have taken to resolve the complaint:
1.) DRS did not post Ms***’s payment, because DRS does not process
payments on disputed accounts
2.) DRS did not report and has not made any negative entries on Ms***’s credit
report
3.) DRS is returning the file to its owner as a disputed debt
If Ms*** has any further questions
or concerns, we encourage her to contact our Chief Compliance Officer *** *** ***.com
Regards,
*** ***
Compliance Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, *** ***
Dynamic Recovery Solutions, (DRS), has read Mr***’ complaint and reviewed the accounts that have been placed with us by our clients It is DRS policy to cease all activity and communication with the consumer when we receive a
complaint from your officeDynamic Recovery Solutions has located the accounts associated with Mr***’ complaint and we will no longer service the accounts. There will be no further contact from our office to Mr*** In response to Mr***’ concern about our legitimacy, Dynamic Recovery Solutions is a third party collection agency licensed in all applicable states to collect on past due accounts for our clients. DRS always wants to acknowledge any concerns a consumer may express regarding these types of mattersIf Mr*** has any further questions or concerns, we encourage him to contact our Chief Compliance Officer *** *** ** ***.com ) We do apologize for any inconvenience that Mr*** may have experiencedRegards, *** *** Compliance Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
*** ***
Hi there,
I do argue if they do not have an account listed for me they should remove it from my credit report with Equifax I am copying and pasting a copy of my credit report section that lists themI did extensive research and found this address and business name to be correct DYNAMIC RS
CASH CALL
Jul 16, Open
$5,Account Details
Last Reported
Dec 11, Collection Agency
DYNAMIC RS
Original Creditor
CASH CALL
Status
Open
Opened Date
Jul 16, Closed Date
--
Responsibility
Individual AccountBalance
$5,High Balance
$5,Remarks
--
No They have a bunch of numbers they used to call us and so far not one has called since we complained Thanks*** I hope the situation is resolved Sincerely, *** ***
*** ***
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear*** ***,
We have read Ms***’s complaint
and reviewed the account that has been placed with us by our clientDynamic
Recovery Solutions acknowledges that Ms*** is disputing this account,
and does not want the tradeline to appear on her credit report
Per company policy when a
complaint of this nature is received we cease all activity on the account in
our office.In response to Ms
***’s concern about her credit, Dynamic Recovery Solutions has a requested
removal the tradelineThere will be no further contact from Dynamic Recovery
Solutions
If Ms*** has any further
questions or concerns, we encourage her to contact our Chief Compliance Officer
*** *** ***.comWe do apologize for any inconvenience
that Ms*** may have experienced
Regards,
*** ***
Compliance Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint.
Their resolution to my complaint was that they would request "to have the soft inquiry removed from my consumer report" but their listing on my credit report has been detrimental in the ruining of my credit (from to the low mid 500's in approximately a year)If they are closing this account and will cease and desist it is only logical that they remove their negative item from my credit report until they obtain the proper documents needed to validate said claim (which will be none because there is none)
Regards,
*** ***
*** ** ***
Revdex.com of Upstate South Carolina (Greenville,
SC)
North Church
Street, Suite C
size="3">Greenville, SC 29601-
Dear *** ** ***,
We have read
Ms*** complaint and reviewed the account that has been placed with us by
our clientDynamic Recovery Solutions acknowledges that Ms*** is
disputing this account and requesting no further contact
Per company policy when a complaint of this nature is received,
we cease all activity on the account in our office and the file is returned to
our client
If Ms
*** has any further questions or concerns, we encourage her to contact our
Chief Compliance Officer *** *** ** ***@***com.
We do apologize for any inconvenience that Ms*** may have
experienced
Regards,
*** ***
Compliance
Representative
RE: Revdex.com Case ** *** Good morning *** ***, We are required by the Fair Debt Collections Practices Act to send the validation notice you received from our office within a particular time frame in regards to the alleged debt to provide options and/or your right to dispute the accountWe
acknowledge that you are disputing this accountIn the collections industry our client may sell their unpaid accounts several times and to several different businesses over the yearsDue to several business exchanges, it is possible that a mistake could have been made by erroneously contacting the wrong person, and we sincerely apologize for any inconvenience this may have caused on your behalfOftentimes, the alleged debt at this juncture is no longer a credit reporting issuePer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterIf you have any further questions or concerns, we encourage you to contact our customer service department at *** or our toll free telephone number at ***
*** ** ***
Revdex.com of Upstate South Carolina (Greenville,
SC)
North Church
Street, Suite C
Greenville, SC 29601-2164
"line-height:115%">Dear *** ** ***,
We have read
*** *** complaint and reviewed the account that has been placed with us by
our clientCustomer experience is our top priority, and we are grateful that
*** *** has brought this matter to our attentionWe have entered a request for
the removal of the trade lines in question
If *** *** has any further questions or concerns, we encourage her to contact our
Chief Compliance Officer *** *** at ***.
We do apologize for any inconvenience that *** *** may have
experienced
Regards,
*** ***
Compliance
Representative
*** ***
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear*** ***,
We have read Mr***’s complaint
and reviewed the account that has been placed with us by our clientDynamic
Recovery Solutions acknowledges Mr***’s disputes this debt wishes to no
longer be contacted by Dynamic Recovery Solutions Per company policy when a complaint of this
nature is received we cease all activity on the account in our office. Should documentation on this account be
available we will send it to Mr*** and there will be no further contact
from Dynamic Recovery Solutions
In response to Mr***’s concern about Dynamic Recovery Solutions legitimacy,
DRS is a third party collection agency licensed in all applicable states to
collect on past due accounts for our clients.
DRS always wants to acknowledge any concerns a consumer expresses
regarding these type of matters. If Mr*** has any further
questions or concerns, we encourage him to contact our Chief Compliance Officer
*** *** ***.comWe do apologize for any inconvenience
that Mr*** may have experienced
Regards,
*** ***
Compliance Representative
Dear*** ***, Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contactThe consumer’s account and phone numbers have been marked as cease and desistIf they receive any further contact they can utilize our website,
Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to themPer company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusWe have flagged the account accordinglyIt has been closed in our office and returned to our client, with notation of this complaintThere will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this accountSincerely, *** ** *** Compliance Administrator Dynamic Recovery Solutions *** ***
RE: Revdex.com Case No:
***
Good afternoon *** ***,
Customer service is our top priority, and we appreciate your bringing this to our attentionTypically, the original
creditor will exhaust their collection attempts, and sell the defaulted account to a collection agency like Dynamic Recovery Solutions. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the yearsDue to several business exchanges, it is possible that a mistake could have been made by erroneously contacting the wrong person, and we sincerely apologize for any inconvenience this may have caused on your behalfFurther to affirm that information, we have searched our records by your name, address, and telephone number, and unless, you are able to provide more information it is safe to assume that we have the incorrect personDynamic Recovery Solutions has honored your request to ensure that there are no references to the alleged account from our company on your consumer reportPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterIf you have further questions or concerns, please feel free to contact the Compliance Department.
With Best Regards,
*** ***
Compliance Auditor***
Revdex.com Case #: ***
sans-serif;">Customer service is our TOP priority, and our representatives are
trained to be professional and follow all guidelines required by federal and
state laws and regulationsDRS always want to acknowledge any concerns a
consumer expresses regarding these type of matters. Typically any personal
and/or contact information would be a part of the original contract that was
sold into collections, including, but not limited to, telephone number,
address, etcOur representatives are trained to identify at least one or two
pieces of personal identifiable information to ensure the privacy rights of the
consumer.
The consumer stated that they have never had a *** accountI
have attached several telephone numbers associated with current and/or prior
addresses for the consumer, and possibly some family members. Oftentimes,
due to several business transactions it is quite possible that the consumer
would not recognize the creditor as stated. Many times companies make
business decisions to recoup their losses and/or increase gainsIt appears
that on or around the year *** purchased *** ** *** ***,
a joint venture of *** (*** ***), and *** on or around
December It is quite possible that the consumer does not recognize ***
as the creditor due to the mergers that took place shortly after the opening of
the account, which was June 2003, sold into collections January 2005, and
placed with our office December for resolutionThe telephone number is
also listed in our system for previous consumers with that telephone number,
and our agents would not have known that the consumer was at their place of
employment due to the consumer actually answering the call on December
@pmSubsequently, this was the only time our agents spoke with the
consumer by an outbound call, and all other calls were generated by the
consumer and/or spouse.
We also acknowledge
that the consumer is seeking validation of the alleged debtIt appears as
though Dynamic Recovery Solutions did attempt to forward said correspondence on
January to the address that was on file at that time of *** *** *** *** ** ***, and has not been returned undeliverable to this
office to dateThe initial correspondence sent was a validation notification,
and has all contents per Fair Debt Collections Practices Act, plus it also gave
options to resolve the debt, the notice included: •the amount of the
debt; •the name of the creditor to whom the debt is owed; • a
statement that unless the consumer, within thirty days after receipt of the
notice, disputes the validity of the debt, or any portion thereof, the debt
will be assumed to be valid by the debt collector; • a statement that if the
consumer notifies the debt collector in writing within the thirty-day period
that the debt, or any portion thereof, is disputed, the debt collector will
obtain verification of the debt or a copy of a judgment against the consumer
and a copy of such verification or judgment will be mailed to the consumer by
the debt collector; and • a statement that, upon the consumer's written
request within the thirty-day period, the debt collector will provide the
consumer with the name and address of the original creditor, if different from
the current creditor• If the consumer notifies the debt
collector in writing within the thirty-day period described in subsection (a)
that the debt, or any portion thereof, is disputed, or that the consumer
requests the name and address of the original creditor, the debt collector
shall cease collection of the debt, or any disputed portion thereof, until the
debt collector obtains verification of the debt or any copy of a judgment, or
the name and address of the original creditor, and a copy of such
verification or judgment, or name and address of the original
creditor, is mailed to the consumer by the debt collector.
Dynamic Recovery
Solutions is a 3rd party collection agencyTherefore, we
do not have immediate access to the original media documents requestedDRS
will submit a formal request for the files, which may take a whileTaking the
consumer’s time into consideration, DRS will not leave this request open
indefinitelyThe consumer will eventually receive one of two items; the
original media documents or a notice that the account has been closed at the
DRS office.
By law and in compliance with the Fair Debt Collection Practices
Act (FDCPA) if DRS cannot provide original documents once they are requested,
collection efforts from our company MUST permanently cease in relation to this
account.
There will be no further contact with you from
Dynamic Recovery Solutions except to advise that we have flagged the account
accordingly, and it has been closed in our office and returned
to our client.
Dynamic Recovery
Solutions also accepts verbal cease & desistPer company policy when a
complaint of this nature is received, the account is placed in a "cease
& desist" statusAlso, the account has been CLOSED in our office, and
no further contact from Dynamic Recovery Solutions regarding this matterIf
the consumer has any further questions or concerns, we encourage them to
contact our customer service department at *** or our toll
free telephone number at ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me, at this time, based on the facts as presented I save leave to amend my assessment, as further information becomes available or if information presented is later discovered to be untrue
Regards,
*** ***
April 8,
*** ** ***Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE* *** ***
Dear*** ***,
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this does not resolve my complaint.
As requested in my initial complaint, I need a letter stating that this account is closed and in the cease and desist statusI will not be subjected to harassment in the future for this fraudulent claim from this company or any other collection agencyOnce I receive the requested document, I will not seek further legal action against DRS.
Regards,
*** ***
Revdex.com Case #: ***
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Customer experience is our TOP priority, and we are grateful that
the consumer has brought this matter to our attentionOur representatives are
trained to be professional and follow all guidelines required by federal and
state laws and regulationsI have personally monitored all phone calls where
the consumer spoke to our representatives, and the representative did not
handle the consumer in a professional manner, which is not tolerated at Dynamic
Recovery SolutionsThe representative will be reprimanded accordingly.
Dynamic Recovery Solutions is a legitimate third party
collection agency that collects on past due accounts for our clientsThe
original creditor exhausted their collection attempts when they did not receive
a paymentThe account is normally sold into collections, so that the original
creditor can recoup their loss for non-payment of the defaulted accountThe
original creditor does not normally house that information in their systems for
long periods of time as they have been reimbursed for any loss of funds by
selling the account into the industry of collectionsIt appears that the
alleged debt was sold into collection on October 1999, and is no longer a
credit reporting issue
The consumer also stated that that there was some type of identity
theft in the past after the legal separation and divorce of his previous
spouseThe alleged debt was with a company called *** *** ***.; (*** ***) provides voice, data, and
videoconferencing transmission and related products for the global marketIt
is the only large U.SCompany offering both local and long-distance services,
and the previous telephone number was *** lodged at the address of: ** ** *** ** *** ** ***, which shows the time frame at said residence,
began on or before December
DRS always want to acknowledge any concerns a consumer expresses
regarding these type of matters of disputing the account, and DRS did send a
validation letter May 2014, and March 2015, in compliance with the Fair
Debt Collections Practices Act to the address on file, and has not been
returned undeliverable to this office.
The initial correspondence is a validation notification as well, and has all contents
per Fair Debt Collections Practices Act, plus it also gave options to resolve
the debt, the notice included: •the amount of the debt; •the name of
the creditor to whom the debt is owed; • a statement that unless the
consumer, within thirty days after receipt of the notice, disputes the validity
of the debt, or any portion thereof, the debt will be assumed to be valid by
the debt collector; • a statement that if the consumer notifies the debt
collector in writing within the thirty-day period that the debt, or any portion
thereof, is disputed, the debt collector will obtain verification of the debt
or a copy of a judgment against the consumer and a copy of such verification or
judgment will be mailed to the consumer by the debt collector; and • a
statement that, upon the consumer's written request within the thirty-day
period, the debt collector will provide the consumer with the name and address
of the original creditor, if different from the current creditor
• If the consumer notifies the debt collector in writing
within the thirty-day period described in subsection (a) that the debt, or any
portion thereof, is disputed, or that the consumer requests the name and
address of the original creditor, the debt collector shall cease collection of
the debt, or any disputed portion thereof, until the debt collector obtains
verification of the debt or any copy of a judgment, or the name and address of
the original creditor, and a copy of such verification or judgment,
or name and address of the original creditor, is mailed to the consumer by the
debt collector.
Dynamic Recovery Solutions would like to extend our sincere
apologies regarding this matter, and any inconvenience it may have caused the
consumer. Per company policy when a complaint of this nature is received,
the account is placed in a "cease & desist" statusAlso, the
account has been CLOSED in our office, and no further contact from Dynamic
Recovery Solutions regarding this matterIf the consumer has any further
questions or concerns, we encourage them to contact our customer service
department at *** or our toll free telephone number at
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I will file a new complaint if not removed from my credit report within days of initial response