Petsmart

Dear Ms[redacted] ,Thank you for contacting PetSmart I was sorry to hear about your expereince at our store I have been in contact with our store who have let me know they did assist you with a refund Our return policy does state that the original purchase card must be presented for a refund, however, in this case other options could have been offered to you.Again, we apologize for the expereince you had.Sincerely [redacted]

I took my black lab to be bathed at the petsmart in [redacted] **As I watched through the window I witnessed my 50lb dog fall off the grooming table and hang by her neckThe employee grumpily hoisted her back onto the tableAfter she realized I was watching she changed her demeanorWhen I went back in and asked about the safety of my dog on the tables, she said fidgety dogs sometimes fall off the tablesSo unless you agree with this employee that it is unavoidable for dogs to be occasionally hanged or strangled while being groomed, go somewhere else

Dear [redacted] We are extremely sorry for your experience We take matters like this seriously and will conduct an immediate investigation to your claim Can you please let us know which [redacted] location this occurred so we can follow up? [redacted] from our Pet Safety team has reached out to you for more detailsHe can be reached at [redacted] Sincerely, ***

This business is horrible they only have one cashier workingThe good ones I found out were fired including a really sweet girl This company is very different towards employees who are not the same shade as I have seen at how managers have treated themThe managers talk down to their employees and I have seen a confrontation first handed in which the manager caused it and employee defended herself

Ms [redacted] , We are sorry to hear that you were dissatisfied with the service provided to you by our PetsHotelWe did look into the allegation of mistreatment of your pets and did not find any evidence of suchWe do wash pet’s belongings the night before their check-out as a courtesy to all of our overnight guestsWe also offer a complimentary bath to overnight guests that have stayed with us for an extended period of timeAs your pets were with us for days, both services were provided at no cost to youThe $card is still available to you Again we are sorry to hear that you are dissatisfied with us Thank you Petsmart

Dear Mr***Thank you for contacting PetSmart I was sorry to hear about your experience in our store Our store manager has made several attempts (May 23rd, May 24th and May 25th) to reach out to you via the phone number you provided Unfortunately, they were unable to leave a message Please reach out to our store manager, Janice, at your earliest convenience at 305-573-to discuss your experience and resolution.Sincerely, [redacted]

I visited Petsmart at Arbor Square, Mason, OH at approximately 4:pm on February 12, I was watching the female attendant in the Doggie Day Camp area of the store interact with the dogs in her careShe was unaware that I was watching herIf the store is interested in me identifying her, I will gladly do so She was verbally abusing the dogs, obviously yelling very aggressively at them while spraying their faces with waterI am aware that some people use the "water spray to the face" as a method of training; however, she was not using it in a way that anyone would confuse as proper trainingAfter a few minutes, when she realized I, as well as a few other people were watching her, she completely changed her behavior - began treating the dogs lovingly, smiling, hugging themI would never trust this location to care for any dog I owned

Dear Ms [redacted] ,Thank you for reaching out to PetSmartWe have been in contact with the PetsHotel in [redacted] and have been made aware of your complaints at check in and check out After discussions with the PetsHotel and Store Managers we apologize that you were unhappy and will offer you a refund of the boarding Feel free to go to the [redacted] location with the receipt and the PetsHotel will refund the cost.Sincerely,***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Dear [redacted] ,Thank you for contactinig PetSmart I was sorry to hear about your visit to our store I have asked our store manager [redacted] to reach out to you to assist with a resolution.Sincerely,Jessica

Ms***, Thank you for your reply I would like to apologize again for your bad experience in my salon While researching your visit I did find your were not charged for the groom because we could not safely complete the groom due to matting on the legs Our offer to have our [redacted] veterinarian examine [redacted] still stands, however if you have taken [redacted] to your own veterinarian we would be happy to have our corporate veterinarian review the notes/bills (please fax to ***-***-***) Sincerely [redacted]

Dear Michelle, Thank you for your reply We have talked to our adoption partner on your behalf While it is not their policy to do so, they are willing to make an exception and return the adoption fee Our store has attempted to reach out to you to arrange a refund Please contact them at your earliest convenience to arrange the refund at [redacted] Sincerely, Jessica

Dear [redacted] ,Thank you for contacting PetSmart We were sorry to hear about your experience at our store In resarching your transaction we found that a return was processed on 4/6/and the credit balance was applied to another purchase during that transaction.Sincerely [redacted]

Dear [redacted] , Thank you for reaching out to PetSmartI was sorry to hear about your experience at our PetsHotelOur store leadership has let us know that they have left a message for you to discuss this matterThank you, Coral

Dear Mr [redacted] , Thank you for your follow up Because we cannot see the merchandise in question we would refer this to our store to resolve If your merchandise falls within our policy we will accept your return Our return policy states that we will accept returns of merchandise in new or resellable condition (with a reciept for the heater) If your items are in new or resellable condition, and you have the receipt we will be happy to assist you further with a return Sincerely, [redacted]

Dear Ms [redacted] ,Thank you for contacting PetSmart I was sorry to hear about your experience in our salon Unfortunately during our attempt to clip Raven's nails, she did bite our groomer, who did need to seek medical treatment for the bite As a result the groomer was seen at the urgent care My understanding is that urgent care did report the dog bite We will not be able to reimburse the costs of the quarantine.Sincerely, [redacted]

Dear Michelle, Thank you for reaching out to PetSmartI am sorry to hear about your recent experience at our SalonOur district leader let us know that they were able to reach out to you to discuss your experience We hope to see you soon as we appreciate your loyalty as a Pet Parent Sincerely, Coral

Dear Ms***, Thank you for your reply The information presented does not specify a cause of death nor were the necropsy results included As stated previously, our Vet Assured program is not a guarantee of the health, nor longevity of the pet, rather it is a set of standards of care for the animals in our care If you have further documentation you would like us to review we would be happy to have our veterinarian review those notes Sincerely, [redacted]

Dear [redacted] Thank you for contacting PetSmart I was sorry to hear about your expereince Our store manager Randy advised us that he spoke with you about this incident shortly after it happened and attempted to follow up with you on 1/to ensure that you were satisfied with your initial conversation Please reach out to him at [redacted] at your earliest convenience to further discuss.Sincerely, [redacted]

This is complaint is about the PetSmart [redacted] ***, the [redacted] ***Put simply, I boarded my little Maltese for nights and had them scheduled for grooming yesterday before picking them up at noonThe groomer's name is Joan, who is incompetent, carless, irresponsible, heartless, dishonest, and indecentAfter hurting my baby, she did not come forward to tell me when I picked up themWorse, when I confronted her the next day, she said that she did not see it or knowThen, later her grooming manager said that the groomer saw it but thought it was nothing important to tell me because she thought it was a pre-existing conditionWorse, when I simply asked her a simple question - if she knew what happened during the groomingHer grooming manager pulled her away and helped her to cover things upI was being asked to leave the grooming room and I was being told that I should not confront the grooming because they needed a safe working environmentHow scary could it be when I simply asked her a simple question if she had nothing to hide?!!! In conclusion, I believe that as a customer, I have the right to seek for answer and ask logical and reasonable questions to find out what happened to my babyAnd I am a firmer believe that actions have consequenceWhen a employee hurt a customer because of her incompetency and irresponsibility and made it worse by her dishonesty and indecency, she should face the consequence, if it means being confronted by the customerPersonally, I think that is the least consequence she should faceShe traumatized my baby, by no means she feel safe or ok for doing thatIn reality, my puppy and I were the ones that feel terrified by the incidence I am a fair personWhen I thought she took care of my baby, I tipped her $for thanking herBut, she did not even have the basic human decency to admit her mistake and apologize to usThe store manager was professional and patient and he was nice enough to refund the $grooming fee to us and took care of the expense for the vetHowever, nothing is enough to make up to the traumatic experience that my baby had and the stress that we went throughThe thought of having another animal to be hurt by this heartless woman is just killing meI tend to believe that my baby is not the first animal that she has hurt and it wont be the last, one as long as she works there