Phillips Trenching & Well Drilling

PNC Bank, N.A. responded to [redacted] on March 30, 2017, and considers this matter addressed.

JME 8-28-15PNC Bank, N.A. responded to [redacted] on August 27, 2015, and considers this matter addressed

Tell us why here...  PNC responded directly to [redacted] on June 9, 2015.  PNC considers this matter addressed.

July 14, 2016PNC Bank, N.A. responded to [redacted] on July 13 and 14, 2016, and considers this matter addressed.Thank you,ACB

Good Afternoon,PNC Bank, N.A. responded to Mr. [redacted]  on January 5, 2017 and considers this matter addressed.ThanksLauren R[redacted]Executive Client Relations

November 21, 2016Good Afternoon: PNC Bank, N.A. responded to [redacted] on November 21, 2016, and considers this matter addressed.Thank You,JL

October 18, 2016PNC Bank, N.A. responded to [redacted] on October 18, 2016, and considers this matter addressed.Thank you,ACB

Tell us why here...PNC spoke with [redacted] on September 15, 2015 and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on August 22, 2016, and considers this matter addressed8-22-16 JME

PNC Bank, N.A. spoke with [redacted] on July 11, 2017 regarding her concerns, and we will be working directly with the customer to resolve the matter.

April 2, 2018[redacted]Re: Revdex.com Case [redacted]Consumer Financial Protection Bureau Case XXXXXX-XXXXXXXDear Mr. [redacted]:This is in response to your complaint filed on December 2, 2017 with the Revdex.com and February 1,...

2018 with the Consumer Financial Protection Bureau regarding your PNC Bank, National Association (“PNC”), checking account ending XXXX (“Account”). Thank you for taking the time to speak with me on December 5, 2017, regarding your complaint. I appreciate the opportunity to address your concerns.While no specific Account activity was referenced in your complaint, below are the disputes PNC has received from you as of the date of this letter regarding alleged unauthorized transactions that have posted to your Account.On August 5, 2017, PNC received a dispute from you alleging an unauthorized ATM withdrawal transaction in the amount of $230.00 that posted to your Account on August 4, 2017. Upon receipt of this dispute PNC began an investigation into the disputed transaction which included a review of your Account history as well as the location and amount of the transaction in question. Our records confirm that your PNC Bank debit card ending in XXXX was closed on August 5, 2017. On August 11, 2017, based on the results of our investigation, PNC finalized your dispute and final credit in the amount of $230.00 was issued to your Account and written notification of this was mailed to your address of record. In addition, my review of your Account determined that no fees were assessed to your Account related to this transaction.On October 5, 2017, PNC received a dispute from you alleging two (2) unauthorized debit card transactions in the amount of $60.91 and $58.55 from Pittsburgh Supershuttle that both posted to your Account on October 2, 2017. Upon receipt of this dispute PNC began an investigation into the disputed transactions which included a review of your Account history as well as the location and amounts of the transactions in question. Provisional credit in the amount of $119.46 was issued to your Account while we conducted our investigation and written notification of the provisional credit was mailed to you. Our records confirm that your PNC Bank debit card ending in XXXX was closed on October 5, 2017. On December 18, 2017, based on the results of our investigation, PNC finalized your dispute and written notification was mailed advising you of this decision and that the provisional credit that was previously issued to your Account in the amount of $119.46 was made final. In addition, my review of your Account determined that no fees were assessed to your Account related to these transactions.On October 5, 2017, PNC received a dispute from you alleging an unauthorized Pin Point of Sale (“POS”) transaction in the amount of $19.42 from Rite Aid that posted to your Account on October 2, 2017. Upon receipt of this dispute PNC began an investigation into the disputed transaction which included a review of your Account history as well as the location and amount of the transaction in question. Our records confirm that your PNC Bank debit card ending in XXXX was closed on October 5, 2017. On October 11, 2017, based on the results of our investigation, PNC finalized your dispute and final credit in the amount of $19.42 was issued to your Account and written notification of this was mailed to your address of record. In addition, my review of your Account determined that no fees were assessed to your Account related to this transaction.On October 5, 2017, PNC received a dispute from you alleging two (2) unauthorized debit card transactions in the amount of $14.36 from Kaffeehaus and $14.74 from McDonalds that both posted to your Account on October 2, 2017. Upon receipt of this dispute PNC began an investigation into the disputed transactions which included a review of your Account history as well as the locations and amounts of the transactions in question. Provisional credit in the amount of $29.10 was issued to your Account while we conducted our investigation and written notification of the provisional credit was mailed to you. Our records confirm that your PNC Bank debit card ending in XXXX was closed on October 5, 2017. On October 25, 2017, based on the results of our investigation, PNC finalized your dispute and written notification was mailed advising you of this decision and that the provisional credit that was previously issued to your Account in the amount of $29.10 was made final. In addition, my review of your Account determined that no fees were assessed to your Account related to these transactions.On October 30, 2017, PNC received a dispute from you alleging an unauthorized Pin Point of Sale (“POS”) transaction in the amount of $23.52 from Kuhn's Kitchen that posted to your Account on September 5, 2017. Upon receipt of this dispute, PNC began an investigation into the disputed transaction which included a review of your Account history as well as the location and amount of the transaction in question. Our records confirm that your PNC Bank debit card ending in XXXX was closed on October 5, 2017. On November 2, 2017, based on the results of our investigation, PNC finalized your dispute and final credit in the amount of $23.52 was issued to your Account and written notification of this was mailed to your address of record. In addition, my review of your Account determined that no fees were assessed to your Account related to this transaction.On November 14, 2017, PNC received a dispute from you alleging an unauthorized debit card transaction in the amount of $52.79 from Olive Garden that posted to your Account on September 5, 2017. Upon receipt of this dispute, PNC began an investigation into the disputed transaction which included a review of your Account history as well as the location and amount of the transaction in question. Provisional credit in the amount of $52.79 was issued to your Account while we conducted our investigation and written notification of the provisional credit was mailed to you. Our records confirm that your PNC Bank debit card ending in XXXX was closed on October 5, 2017. On December 18, 2017, based on the results of our investigation, PNC finalized your dispute and written notification was mailed advising you of this decision and that the provisional credit that was previously issued to your Account in the amount of $52.79 was made final. In addition, my review of your Account determined that no fees were assessed to your Account related to these transactions.On November 14, 2017, PNC received a dispute from you alleging an error related to an ATM withdrawal transaction in the amount of $403.00 that posted to your Account on November 1, 2017. The information provided in the dispute indicated that the funds were not received from the non-PNC ATM. Upon receipt of this dispute, PNC began an investigation into the disputed transaction. Provisional credit in the amount of $403.00 was issued to your Account while we conducted our investigation and written notification of this provisional credit was mailed to you. PNC initiated a chargeback request through the Star Station Network to the ATM owner. Subsequently, the ATM owner provided documentation stating that this transaction was valid and there were no errors or faults that occurred during the processing of your transaction. As a result, on November 28, 2017, PNC denied your dispute and written notification of this decision was mailed advising you that the provisional credit in the amount of $403.00 that was previously issued to your Account would be reversed in five (5) business days from the date of the letter. On December 5, 2017, the provisional credit was reversed from your Account.On November 21 and 24, 2017, PNC received several disputes from you alleging eleven (11) unauthorized ATM withdrawal transactions totaling $1,377.00 that posted to your Account between November 1 and 20, 2017 and five (5) Pin Point of Sale (“POS”) transactions totaling $133.60 that posted to your Account between November 6 and 17, 2017. Upon receipt of these disputes, PNC began an investigation into the disputed transactions which included a review of your Account history as well as the locations and amounts of the transactions in question. In addition, ATM film was also reviewed. Our records confirm that your PNC Bank debit card ending in XXXX was closed on November 21, 2017. During our investigation of your disputes, PNC noted a prior ATM transaction that was not disputed which was made by the same individual that conducted one of the disputed transactions. As a result, on November 28, 2017, PNC denied your disputes and written notification of this decision was mailed to you.On November 30, 2017, PNC received a dispute from you alleging two (2) unauthorized ATM withdrawal transactions in the amount of $403.00 and $103.00 that both posted to your Account on November 20, 2017. Upon receipt of this dispute, PNC began an investigation into the disputed transactions which included a review of your Account history as well as the location and amounts of the transactions in question. Our records confirm that your PNC Bank debit card ending in XXXX was closed on November 21, 2017. On December 6, 2017, based on the results of our investigation, PNC finalized your dispute and final credit in the amount of $506.00 was issued to your Account and written notification of this was mailed to your address of record. In addition, my review of your Account determined that no fees were assessed to your Account related to this transaction.As disclosed in the Closing your Account section of our Account Agreement for Personal Checking, Savings, and Money Market Accounts (“Account Agreement”), which you received at the time of Account opening, “You or the Bank can close your Account at any time by providing written notice. We are not required to close the Account at your request until all known authorized or outstanding items (including checks, ATM, point-of-sale, ACH and other electronic transactions) have been paid from your Account and any outstanding disputes (including but not limited to disputes regarding electronic transfers, ACH transactions or other unresolved internal research requests/disputes concerning the Account) have been resolved. We will not reopen a closed Account except as necessary to resolve any outstanding disputes.According to our records, your Account closed on February 6, 2018. As of the date of this letter the balance owing on your Account is $112.55. If you would like to make payment arrangements, please contact PNC's Recovery Department at [redacted].Thank you for allowing me to clarify PNC's position. If you have additional questions or concerns, I may be reached at [redacted], extension XXX-XXX-XXXX, Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m. (ET).Sincerely,Executive Client RelationsPNC Reference Number XXXXXXXXXXXX and XXXXXXXXXXXX

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am unsure of how an...

$2,300 escrow shortage was even calculated or how my taxes for this year were calculated at over two times what they actually are.  No documentation was ever provided as to why this massive escrow increase occurred and I hope it doesn't happen again next year.
Regards,
[redacted]

November 15, 2016PNC Bank, N.A. responded to [redacted] on November 15, 2016, and considers this matter addressed.Thank you,ACB

Good Afternoon"NC Bank, N.A. responded to [redacted] on March 20, 2017 and considers this matter addressedLauren R[redacted]Executive Client Relations

PNC Bank, N.A. responded to [redacted] in writing on December 5, 2017, and considers this matter addressed.

February 22, 2018[redacted]RE: Revdex.com - Case Number [redacted]Dear Mr. [redacted]:This is in response to your complaint filed on January 8, 2018, with the Revdex.com regarding your PNC Bank, National Association (“PNC”), Standard Checking Account ending in XXXX (the “Account”). Thank you for taking the time to speak with me on January 12, 2018. I appreciate the opportunity to address your concerns.In your complaint, you stated that you recently requested to open a bank account at Police and Fire Federal Credit Union but your application was declined. You advised that you were told by Police and Fire Federal Credit Union that you owed PNC approximately $XX.XX. You indicated that you paid PNC in full and have requested a statement from PNC that there is no balance due on your Account.Our records indicate that your Account was closed on January 15, 2016, with a balance owed in the amount of $XXX.XX. On January 19, 2016, our records show that you visited the Meetinghouse Square Branch located at 300 East Greentree Road, Marlton, NJ 08053 and made a final payment to your Account in the amount of $XXX.XX which satisfied the balance on the Account. As discussed during our conversation on January 12, 2018, your Account is paid in full with no remaining balance due.Thank you for allowing me to clarify PNC's position in this matter. If you have any further questions regarding this issue, please feel free to contact me directly at XXX-XXX-XXXX, extension XXX-XXX-XXXX. I am available Monday through Friday from 8:00 am to 5:00 pm, Eastern Standard Time.Sincerely,XXXXXXXX XXXXXPNC Executive Client RelationsRE: PNC Reference Number XXXXXXXXXXXX

March 24, 2017PNC Bank, N.A. responded to [redacted] on March 17 and 23, 2017, and considers this matter addressed.Thank you,ACB

PNC Bank, N.A. responded to [redacted] on April 26, 2016 and considers this matter addressed.Melissa G[redacted]Executive Client Relations Office

July 20, 2015PNC Bank, N.A.  responded to [redacted] on July 16, 2015, and considers this matter addressed.Thank you,[redacted]PNC Bank

JME 3-24-16 PNC Bank, N.A. responded to [redacted] on March 24, 2016, and considers this matter addressed