Phillips Trenching & Well Drilling

From: [redacted]Date: Thu, Mar 30, 2017 at 3:32 PMSubject: Complaint #[redacted]To: [email protected] reached out to me via a phone call today. I spoke with Eric B[redacted] and he verbally gave me the appropriate account number, mailing address, and amount due...

for the next payment. He also stated that the statements I had requested were in fact mailed out on 3/24, and to expect them by the end of the week.This information allows me to make payments and keep my account current, and resolves my complaint with PNC bank.Thank you,[redacted]

On Wed, Jan 18, 2017 at 7:25 AM, [redacted]> wrote:Good morning, [redacted] We have responded to Ms. Williams Revdex.com complaint, #[redacted]. Brett B[redacted]Executive Client Relations, OfficerEnterprise Escalation Group

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

July 15, 2016PNC Bank, N.A. responded to [redacted] on July 15, 2016, and considers this matter addressed. Thank you,ACB

November 8, 2017[redacted]
[redacted]
[redacted]Re: Revdex.com Case Number [redacted]Dear Mr. [redacted]:This is in response to your complaint filed on September 6, 2017, with the Revdex.com regarding an external transfer made to your PNC Bank, National...

Association (“PNC”) Performance Select Checking account ending in [redacted] (the “Account”). I appreciate the opportunity to address your concerns.In your complaint you stated that on September 2, 2017, your son submitted a transfer in the amount of $100.00 through PNC’s Popmoney external transfer service (the “Transfer”). You continued to state that Popmoney is not a PNC product and that, while you agree that it was disclosed that it can take three (3) business days to transfer using this service, you feel that since it is an internal PNC transfer it should occur immediately. You assert that the Popmoney feature is a fraud and that PNC is holding the money for a profit. You demanded a total of $200.00 be deposited into your Account immediately, with $100.00 being the amount of the transfer and the additional $100.00 being a request for compensation for the time it took to process. PNC denies that any fraud or wrongdoing occurred.PNC’s Online Banking: User Guide (“User Guide”), which is part of in PNC’s Online Banking Service Agreement (“Service Agreement”) available at www.pnc.com, under “Transfer of Funds” provides information regarding internal and external transfers. We disclose in the “Schedule an External Transfer” section that external transfers take three (3) business days to complete, beginning the business day after the transfer is completed. A table detailing funds availability is located within the “Schedule an External Transfer” tab, and can be reviewed online.While a Popmoney transfer may occur from one PNC account to another PNC account, it is still considered an external transfer and is processed in accordance with PNC’s External Transfer guidelines.Also, located in the Service Agreement is a description of the External Transfer service offered by PNC which states that PNC’s External Transfer Service via online banking is offered by PNC bank and the third-party company, CashEdge Inc. Further, it states that the External T ransfer service offered by PNC and CashEdge Inc, “allows you to transfer funds to or from your Eligible Accounts held at PNC and most other accounts held by you at other U.S. financial institutions. The Service also includes the optional capability to electronically ‘Send Money’ to friends, family and other associates with banking accounts held at PNC Bank or other U.S. financial institutions. You do not have to be an owner of the account to which you are sending money using the ‘Send Money’ feature.” Enclosed for your reference is a copy of the Service Agreement.PNC reviewed your assertions regarding this matter and determined that, in accordance with our External Transfer guidelines, the above referenced transfer was credited to your Account appropriately. Our records indicate that on Friday, September 1, 2017, a Popmoney transfer was initiated to be received by your Account. Pursuant to the External Transfer guidelines, the funds were available in your Account on Thursday, September 7, 2017, which was the third business day after the Transfer was initiated. Due to a federal holiday, which is not considered a business day, the transfer appropriately took one additional day.No bank error occurred in the processing of the Popmoney transfer, therefore PNC respectfully declines your request for compensation in the amount of $100.00.PNC does offer additional options for making transfers between PNC accounts, some of which provide immediate access to funds. To discuss these additional options, please contact our Customer Care Center at [redacted] or your local branch.Thank you for allowing me to clarify PNC’s position in this matter. If you have any further questions regarding this issue, please feel free to contact me directly at BHIB. I am available Monday through Friday from 8:30 AM to 4:45 PM, Eastern Time.Sincerely,Executive Client Relations PNC Reference Number

PNC Bank, N.A. responded to [redacted] on November 3, 2016, and considers this matter addressed.

PNC Bank, N.A. responded to Mr. [redacted] on June 30, 2016, and considers this matter addressed.

PNC does not have a signed release from the customer in order to provide the Revdex.com a response
and we will attempt to communicate resolution directly with the customer

PNC Bank, N.A. contacted the customer on June 28, 2016 and was unsuccessful. Please have the customer contact Erika H[redacted] directly at ###-###-####, ext. ###-###-#### for assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

PNC Bank, N.A. responded to [redacted] on February 1, 2018, and considers this matter addressed.

March 9, 2016PNC Bank, N.A. responded to [redacted] on March 9, 2016, and considers this matter addressed.Thank you,ACBPNC Bank

On Thu, Sep 15, 2016 at 10:40 AM, [redacted]> wrote:Good Morning [redacted]  PNC Bank, N.A. responded [redacted] on September 15, 2016, and considers this matter addressed. Thank you.   Eric B[redacted]Executive Client...

Relations, Officer

PNC Bank, N.A. responded to [redacted] on March 31, 2017, and considers this matter addressed.

PNC Bank, N.A. (“PNC”) responded to [redacted] on January 30, 2018 via US mail.  Please allow 7-10 business days to receive the response.  PNC considers this matter to be addressed.

July 1, 2016- PNC Bank, N.A. has responded to [redacted] on July 1, 2016 and considers this matter addressed.  Thank you, MJ

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory to me as soon as I receive a transcript of my loan. 
Regards,
[redacted]

6/13/17Dear Ms. [redacted]: PNC Bank, N.A. responded to [redacted] on June 13, 2017, and considers this matter addressed.  Sincerely,Andrea M[redacted]Executive Client Relations.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

PNC Bank, N.A. responded to [redacted] on April 11, 2016, and considers this matter addressed.