Phillips Trenching & Well Drilling

March 16, 2016- PNC Bank, N.A. responded to [redacted] on March 16, 2016 and considers this matter addressed.  Thank you, Meghan J[redacted]

PNC Bank, N.A. responded to [redacted] on June 13, 2017, and considers this matter addressed

6-18-15 - JLH - PNC Bank N.A.  responded to [redacted] on June 18, 2015 and considers this matter addressed.

3/14/18Dear Ms. [redacted]:PNC Bank, N.A. responded to [redacted] on March 14, 2018, and considers this matter addressed.  Sincerely, Andrea M[redacted]Executive Client Relations

[redacted] 8-18-15 PNC Bank, N.A. responded to [redacted] on August 18, 2015 and considers this matter addressed

PNC Bank, N.A. responded to Mr [redacted] on 7-29-2015 and considers this matter addressed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
Regards,
[redacted]

PNC Bank, N.A. responded to [redacted] on Septermber 18, 2015, and considers this matter addressed. Thank you

I contacted PNC today and spoke with a representative (Kim C[redacted] was unavailable) and she said that the most recent developments (yesterday, Sunday, March 20) were that they would issue reimbursement for up to 1 year (whatever that means) and that I would need to "give confirmation" that my mother made no withdrawals on the savings account after signing the signature card. I asked how I would go about doing this and the representative was unsure and that I would have to speak to C[redacted]. I told her that I used the savings account for making deposits and only made transfers to my primary checking account (which my mother did not have access to after the original signature card). I also told her that my mother would logically think she had no access to my account after she signed the original signature card. She transferred me to C[redacted]'s voicemail and I left a message telling her the above information and to return my call.I was given one reference number: The PNC investigation number is [redacted]. There was a second reference number for my complaint through the Revdex.com, but I was not given it.

Good Afternoon, PNC Bank, N.A. responded to [redacted] on May 24, 2017, and considers this matter addressed. Thank you  Eric B[redacted]Executive Client Relations, Officer

PNC Bank, N.A. responded to [redacted] with [redacted] on 10-15-15, and considers this matter addressed”

May 13, 2015On May 11, 2015, we spoke to [redacted] and consider the matter addressed.Thank you,[redacted]Executive Client Relations PNC Bank

PNC Bank, N.A. responded to [redacted], in writing, on October 30, 2017, and considers this matter addressed. Her complaint was closed in error on December 5, 2017, but we did review her concerns and the review was completed and found that as no additional information was provided, our former response was adequate.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...

that this resolution is satisfactory to me. 
They were able to refund me my money which was the outcome I wanted. I still however, have an issue with the fact that the charge was deducted twice due to no fault of my own and that the company has no mechanism to quickly address this. Had I not gone to the Revdex.com, this would not have gotten resolved in a satisfactory fashion. It was only after I told the company that I was going to the Revdex.com that I got sent to the Executive Relations Comittee- who were actually very helpful. However, I think most people would not know to do this.
Regards,
[redacted]

“PNC Bank, N.A. responded to [redacted] on July 1, 2016, and considers this matter addressed” JT

To Whom It May Concern: PNC Bank, N.A. responded to [redacted] on February 17, 2016, and considers this matter addressed. Sincerely,  Andrea C[redacted] Executive Client Relations PNC Bank

I contacted PNC Bank to see why my bi weekly draft was starting in September and not August as I requested according to their letter dated July 31, 2017. I was told I could not speak to...

anyone in the bi weekly department and I would have to wait to be contacted by the escalation department due to my previous complaints. At this point I just want assistance with transferring my mortgage to another lender as I am not at all comfortable doing business with a company I cannot call and get satisfactory customer service and it is very obvious from Leanne's (representative) tone that I am not a valued customer.I would like my mortgage to be sold to another lender.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]Thank the Revdex.com . I have been assigned a person to help for the first time in years!. [redacted]

November 8, 2017[redacted]
[redacted]
[redacted]Re: Revdex.com Case Number [redacted]Dear Mr. [redacted]:This is in response to your complaint filed on September 6, 2017, with the Revdex.com regarding an external transfer made to your PNC Bank, National...

Association (“PNC”) Performance Select Checking account ending in [redacted] (the “Account”). I appreciate the opportunity to address your concerns.In your complaint you stated that on September 2, 2017, your son submitted a transfer in the amount of $100.00 through PNC’s Popmoney external transfer service (the “Transfer”). You continued to state that Popmoney is not a PNC product and that, while you agree that it was disclosed that it can take three (3) business days to transfer using this service, you feel that since it is an internal PNC transfer it should occur immediately. You assert that the Popmoney feature is a fraud and that PNC is holding the money for a profit. You demanded a total of $200.00 be deposited into your Account immediately, with $100.00 being the amount of the transfer and the additional $100.00 being a request for compensation for the time it took to process. PNC denies that any fraud or wrongdoing occurred.PNC’s Online Banking: User Guide (“User Guide”), which is part of in PNC’s Online Banking Service Agreement (“Service Agreement”) available at www.pnc.com, under “Transfer of Funds” provides information regarding internal and external transfers. We disclose in the “Schedule an External Transfer” section that external transfers take three (3) business days to complete, beginning the business day after the transfer is completed. A table detailing funds availability is located within the “Schedule an External Transfer” tab, and can be reviewed online.While a Popmoney transfer may occur from one PNC account to another PNC account, it is still considered an external transfer and is processed in accordance with PNC’s External Transfer guidelines.Also, located in the Service Agreement is a description of the External Transfer service offered by PNC which states that PNC’s External Transfer Service via online banking is offered by PNC bank and the third-party company, CashEdge Inc. Further, it states that the External T ransfer service offered by PNC and CashEdge Inc, “allows you to transfer funds to or from your Eligible Accounts held at PNC and most other accounts held by you at other U.S. financial institutions. The Service also includes the optional capability to electronically ‘Send Money’ to friends, family and other associates with banking accounts held at PNC Bank or other U.S. financial institutions. You do not have to be an owner of the account to which you are sending money using the ‘Send Money’ feature.” Enclosed for your reference is a copy of the Service Agreement.PNC reviewed your assertions regarding this matter and determined that, in accordance with our External Transfer guidelines, the above referenced transfer was credited to your Account appropriately. Our records indicate that on Friday, September 1, 2017, a Popmoney transfer was initiated to be received by your Account. Pursuant to the External Transfer guidelines, the funds were available in your Account on Thursday, September 7, 2017, which was the third business day after the Transfer was initiated. Due to a federal holiday, which is not considered a business day, the transfer appropriately took one additional day.No bank error occurred in the processing of the Popmoney transfer, therefore PNC respectfully declines your request for compensation in the amount of $100.00.PNC does offer additional options for making transfers between PNC accounts, some of which provide immediate access to funds. To discuss these additional options, please contact our Customer Care Center at [redacted] or your local branch.Thank you for allowing me to clarify PNC’s position in this matter. If you have any further questions regarding this issue, please feel free to contact me directly at BHIB. I am available Monday through Friday from 8:30 AM to 4:45 PM, Eastern Time.Sincerely,Executive Client Relations PNC Reference Number