Phillips Trenching & Well Drilling

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  WE HAVE HEARD NOTHING FROM...

THIS LENDING INSTITUTION AND MERELY WANT A LOAN PAY OFF STATEMENT THAT REFLECTS THE AMOUNT OF THE PAY OFF - WHY ON EARTH IS THIS SO HARD ????????????
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, with the caveat the business agrees and confirms...

that it has all the information it needs to eliminate the need to further send threatening letters for information previously supplied, as requested. 
Regards,
[redacted]

PNC Bank, N.A. responded to Mr [redacted] on 11-3-2015, and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on February 16, 2017, and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on September 30, 2016, and considers this matter addressed.

On Fri, Jan 15, 2016 at 2:37 PM, [redacted]> wrote:Good afternoon [redacted], PNC Bank, N.A. responded to Mr. [redacted] on December 8, 2015 and considers this matter addressed. The customer can contact me directly at ###-###-#### for any additional...

concerns. Thank you,Debra B[redacted] Executive Client Relations Officer  PNC Bank (p) ###-###-####  (f) ###-###-####

Issue was resolved by the PNC Detroit area manager, via phone conversation on 6/1, and taking steps to resolve this problem. I would like to close this complaint as resolved. This manager actually convinced me to stay with PNC and give another chance. Many thanks for the wonderful customer service received today, followed by action to make things right.

PNC Bank, N.A. responded to Thomas Hudson on May 31, 2017, and considers this matter addressed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

ceomplaint.  For your reference, details of the offer I reviewed appear below.
No One Have Spoked Nor Called  Me On May 22nd I Dont Have Any clue As To What's Going on Its Now Been 1 month( April 26th ) of waiting for a response I  Refund of The $300.00 That I deposited into the ATM and Like I said It was Not Returned nor applied to my account  Also A reason To Why My Account was closed  The Past 3 Times I contacted Customer Service All they say is I have to go into branch and when do They Say It doesn't show just looks like pnc is done business with you Which I don't UnderstandRefund of $300.00 Account Open Not Hard Please Respond Asap Dont Have AnyTime To Waste 
Regards,
[redacted]

PNC Bank, N.A. responded to Mr. [redacted] on January 30, 2017, and considers this matter addressed.

PNC Bank, N.A contacted the borrower on August 12, 2016 and was successful.  Please have the customer contact Lynn H[redacted] at ###-###-#### any further assistance.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below.Upon logging into my personal message account with PNC, the response simply noted that "Ms. [redacted] Thank you for your inquiry Our records indicate that you have spoken with a representative after sending your email, and were advised that you do need to submit your request in writing to the address for FCRA. For further questions you may contact us at ###-###-####. Thank You, S.G[redacted] Default Production Control"A second email was sent in my response to them stating "Dear Ms. [redacted] Thank you for your email response. Your request has been escalated to our Complaint Escalation Team. This is not a request Customer service can complete. Thank you for the opportunity to be of service to you. If you have any further questions, please call one of our Customer Service Representatives at ###-###-####, or respond to this message."  Finally, when I called to get an address for the FCRA, I was again told this morning that I would need to send all documentation I may have to the FCRA division in [redacted] Ohio and that though my account shows Paid in Full on their side they would need to complete a thorough review of my entire history and determine if a credit bureau error was made on their part. While the representative I talked to did say it should be corrected from what she could see, she also said I need to officially send a written request with documentation.  More hoops to jump through after almost 8 years and I do not understand why it would take up to 30 days and they need more requests in writing when the problem has already been clearly documented here, on their secure message site and in their own files through various phone and written communications in the past.  I have wasted many hours over all this time and I am not sure what more I can provide at this point - they have the short sale documentation, the Revdex.com complaint, details on the credit report that is incorrect, copies of the 1099 they sent me showing their acquisition date of the home, etc.  This feels like more work to make me give up the effort.Regards,
[redacted]

PNC has responded to [redacted] on December 29, 2017, and considers this matter to be addressed.

PNC responded directly to [redacted] on January 9, 2016, and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on June 22, 2016, and considers this matter addressed.

“PNC Bank, N.A. responded to our customer on December 14, 2016 and considers this matter addressed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]I am not happy with the response that yes it is the branches fault and there is nothing we can do.  Again, more work for me having to go to the county court to resolve PNC's problem!!

PNC Bank, N.A. contacted the customer on 5/9/17, 5/16/17, and 5/19/17 without success. Please have the customer contact Erika H[redacted] directly at [redacted] for assistance.
Thank you!