Phillips Trenching & Well Drilling

To Whom It May Concern, PNC Bank received the complaint for Mr. [redacted] on April 21, 2015. We spoke to client to address his concerns and consider this matter addressed.  Should you have any further questions, please feel free to contact me at ###-###-####.Sincerely, [redacted]...

[redacted]Executive Client RelationsPNC Bank

Please see the attached signed Release Form.

Revdex.comI have attached the requested document. 
Regards,
[redacted]

August 7, 2015 LR PNC spoke with the customer on July 28, 2015 and considers this matter resolvedThankLauren R[redacted] Executive Client Relations

PNC Bank, N.A. responded to [redacted] on July 2, 2015, and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on 11-3-17, and considers this matter addressed

2-14-17- JLH- PNC Bank N.A. responded directly to [redacted] [redacted] on February 14, 2017 and consider this matter addressed.

PNC Bank, N.A. responded to Mr. [redacted] on September 11, 2015, and considers this matter addressed.

10/27/16Dear Ms. [redacted]PNC Bank, N.A. responded to [redacted] on October 27, 2016, and considers this matter addressed. Sincerely,Andrea M[redacted]Executive Client Relation.

PNC Bank, N.A. responded to Mr. [redacted] on October 6, 2015, and considers this matter addressed.

October 18, 2017[redacted]
[redacted]
[redacted]RE: Revdex.com of Western Pennsylvania  - Complaint Number [redacted]Dear Mr. [redacted]:This is in response to your complaint filed on August 10, 2017, with the Revdex.com regarding the...

monthly service charge assessed to your PNC Bank, National Association (“PNC”), Virtual Wallet Spend Account ending in XXXX (the “Account”).  Thank you for taking the time to speak with me on August 15, 2017, regarding your complaint.  I appreciate the opportunity to address your concerns.In your complaint and during our conversation you stated that it was never communicated to you that changes were being made to the Virtual Wallet and that you did not want your Account closed.  You further stated that our Chat representative closed your Account against your wishes and was very rude during your interaction.  You are requesting a refund of the fees.  As disclosed in PNC’s Virtual Wallet Fine Print (“Account Agreement”), we will update this Agreement and the Virtual Wallet Features and Fees from time to time.  We may change fees and charges, and we have the right to convert your account from one product to another.  We will inform you of any amendment(1) by mailing notice of the amendment and the amendment itself, in paper form, to the address on file for your statement; or (2) if you have opted to receive online statements in electronic form, by posting the notice of the amendment and the amendment itself on PNC’s secure Online Banking web site.  For more information, please see the “Amendments” section of the Account Agreement.  I have enclosed an additional copy of the Account Agreement for your review.At the time you opened your Virtual Wallet account and prior to June 1, 2017, the $7.00 monthly service charge (listed on your statement as Calculated Service Charge) for the Virtual Wallet product was waived if any of the following requirements were met:• $500 combined average monthly balance in your Spend and/or Reserve Accounts.• $500 in qualifying* monthly direct deposits to your Spend account during the statement period.• Use only ATM, online banking, mobile banking or other self-serve electronic methods to make withdrawals and deposits (i.e., the self-service waiver).• Provide proof of active enrollment in a qualifying educational institutionPNC notified customers of the removal of the self-service waiver option beginning in December 2016 via statement message as well as additional touch points and communications between March and June 2017.  Removing the self-service waiver on Virtual Wallet helps create more consistency and simplicity to our product set.  We apologize for any inconvenience this matter has caused you.  I have enclosed a copy of your statement dated December 9, 2016, for your reference. My review of your Account history indicates that three (3) $7.00 monthly service charges were assessed appropriately on June 9, July 12 and August 9, 2017, when none of the other available methods to have the fee waived were met.  It is PNC’s practice to refund any fee assessed as the result of a bank error, which did not occur in this instance.  PNC is sympathetic to your concerns.  Since you have closed your Account effective August 10, 2017, as a courtesy PNC mailed a Cashier’s check in the amount of $21.00 to your address of record.PNC takes allegations of employee wrongdoing seriously; therefore, we researched your assertion regarding your interaction with a representative via online chat.  Our review of the chat transcript determined that you instructed the representative to close your Account.  Additionally, there was no evidence to support your allegation that the representative was rude or disrespectful during this interaction.  Thank you for allowing me to clarify PNC’s position in this matter and for your feedback.  If you have any further questions regarding this issue, please feel free to contact me directly at [redacted].  I am available Monday through Friday from 8:00 am to 4:45 pm, Eastern Time.Sincerely,Stephanie B[redacted]Executive Client RelationsEnclosuresPNC Reference Number XXXXXXXXXXXX

February 7, 2017PNC Bank, N.A. responded to [redacted] on February 6 and 7, 2017, and considers this matter addressed.Thank you,ACB

Revdex.com:
I haven't reviewed the response made by the business in reference to complaint ID [redacted] because the company did not contact me at all by phone, email, or letter communication...

, and have determined that this does not resolve my complaint.  By what method did they respond to my complaint?  I need them to contact me via email at [redacted] or contact me at ###-###-####.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.The response is useless because they will continue to do what ever they want. All I wanted was an answer from PNC when I called only to ask about my escrow. All I wanted was for them to explain to me how they got this shortage. And when I called and emailed they failed to get back to me. I had to call to see what is going on. And even when I called they couldn't explain to me the shortage. It had to take for me to file a complaint in order for them to answer. It's not about the money, it's about the principle of when a person has a question regarding anything to do with their mortgage they should respond within a timely manner. Their web sites states they are supposed to respond within 24 hrs which is totally not the case. They don't. And as you may see I have prior complaints regarding pnc because of the same situation.  
Regards,
[redacted]

June 29, 2016PNC Bank, N.A. responded to [redacted] on June 14 and 29, 2016, and considers this matter addressed.Thank you,ACB

PNC Bank, N.A. responded to [redacted] on January 11, 2018, and considers this matter addressed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
A letter has never been received.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This matter was handled poorly by the institution. After I submitted a complaint to the Revdex.com, the customer service department at PNC bank requested to close my account. When it was closed, I was not informed. I went into a branch, and was told that they did not know the reason why my account was closed and would have to contact customer service to find a reason. I do not appreciate how this matter was handled. There was still no explanation as to why PNC closed my account. I was informed by a banker that my account had to be negative for 30 days before my account could be closed, and it was not negative for 30+ days. Therefore, PNC did not follow their own rules and regulations, as with the overdraft fees that were applied to my account. I would need to see in writing, PNC's terms and condition with overdraft fees, NSF fees, and account closing protocols related to this matter. My payroll, and child support checks are directly deposited into that account. Now I have to wait until PNC mails a check before I can receive my funds, which is causing conflict with my bills, food for my son and myself, transportation to and from work, as well as thing I need done daily. I also would like to file a complaint for the refund of the 52 overdraft charges that was applied to my account in the about of $36 each, totaling $1,872. This is completely unacceptable, and I have seemed legal action with this matter.
Regards,
[redacted]

To summarize the inquiry, the borrower states that she has requested to pay off the loan four times during the past five months and feels she has not received the information required to proceed. She states that she submitted a request via the “loan payoff” link on...

our website in November or December 2014, but did not receive a response.  She states that she then called us in February 2015, but our representative advised he could not provide payoff information by phone and that she were required to submit the request in writing to [redacted]. The borrower states that she has sent e-mails requesting payoff information to this address but has received neither a response to these e-mails nor any payoff information in the mail. She feels that she has had to pay five extra months of interest on the loan balance as a result of this issue; she also points out that she is unable to pay off the loan without the payoff statement and wire transfer information. *CASE SUMMARY: CASE CLOSED AT THIS TIME. RESPONSE AND ENCLOSURE WAS SENT IN THE MAIL TODAY (APRIL 22, 2015) TO THE BORROWERS. DUE TO AN ERROR, THE PAYOFF STATEMENT THAT THE BORROWER ORDERED AROUND DECEMBER 2014 WAS NOT SENT OUT TO THEM. WE HAVE NO RECORD THAT BORROWER REQUESTED PAYOFF STATMENTS IN WRITING IN FEB 2015 OR MARCH 2015 AS CLAIMED IN THE COMPLAINT. DUE TO [redacted] STATE LAW, A VALID PAYOFF REQUEST ON THIS LOAN CAN ONLY COME IN WRITING. WE DID RECEIVE A PAYOFF REQUEST IN APRIL 2015; THE PAYOFF STATEMENT WAS MAILED OUT TO THE BORROWERS ON APRIL 9, 2015. I ENCLOSED A COPY OF THIS STATEMENT WITH THE FINAL RESPONSE LETTER. INSTRUCTIONS FOR WIRING TO US THE FUNDS TO PAYOFF THE LOAN ARE INCLUDED THERE WITH THE PAYOFF STATEMENT.

May 13, 2016 PNC Bank, N.A. responded to [redacted] on May 4, May 11 and May 12, 2016, and considers this matter addressed. Thank you,ACB