Pier 1 Imports

I received an order from Pier One on July 12, 2019. The item
In question is a 3 tier server. I tried calling Pier one customer service but a recording came on saying to send a text or you could
Chat on line. The issue I have is the stand was not included in the box and the glass was shattered in small pieces . My small
Children almost stepped on the glass once the box was opened and shattered glass felled onto the floor. I contacted an agent and explained the situation. I told her the stand was not included I with the glass plate. I would like a replacement and if it was not in stock, I want a refund. She refused to do either. I became agitated and told her I have been billed for an item that I did not receive and the glass plates were shattered into pieces. I refuse to pay for a item and I don’t have all the parts. Pier one either need to send a replacement or refund my credit card. The item number is *** and my order number is

Order #***: Celeste gray table and 4 chairs with required white-glove delivery at an additional $169.00 + additional tax.

The "white glove delivery" was terrible. I received the products with one chair damaged that I had to return myself to a store in another city as this was the only one left in the entire inventory. The white glove delivery advertised: call to customer to arrange delivery date and time, call 30" before delivery to confirm, inspection of products prior to placing on truck for delivery, delivery, unwrapping, placement and wrapping clean-up.

The company did not call me to arrange delivery. They sent me a delivery date via email, changed the delivery date x 2 and would not answer their phone nor return my calls to organized delivery. I finally reached them and gave them my cell phone number because the furniture was being delivered to an apt. in a different city from where I live and I would not be available at my home landline.

The dispatcher did not give my cell phone number to the moving men so they were unable to reach me to advise they were on their way. The dispatcher called me on my cell phone and berated me for not being available although I was sitting in the apt. with my cell phone waiting from noon for the delivery phone call and delivery between 1-5pm. He told me that I didn't give my cell phone to the dispatcher but he was calling me on my cell phone so obviously he had the number and did not relay it to the moving men. He demanded that I go immediately to let-in the moving men or they would leave. He argued with me about the cell phone and then hung-up on me.

The delivery men did a good job of delivery to the apt., unpacking and placing the furniture but one chair was already damaged when they unwrapped it. There had been no inspection of the furniture prior to transporting it. He took a photo and called his dispatcher . I contacted Pier one and discovered that there was only one gray Celeste chair left in the entire inventory, none available on-line and I would have to drive to a city an hour away, Wausau, WI to pick it up. I did that and the Pier One manager, Jenn, was very helpful. I told her about the delivery issues and she advised that she contacted Pier One about the problems.

This issue claimed hours of my time, considerable frustration since I couldn't reach the moving company via phone call, phone m message or email although I tried all of these options several times. They changed moving times on me several times without my consent and the communication from the dispatcher was verbally abusive.

I wish to have the $169.00 white glove delivery fee +tax refunded/removed -- it is on my current Pier one statement -

In November/December of 2018, purchased items from Pier 1 in Clay, NY. Due to inactivity with using my Pier 1 credit card it was deactivated and they reapplied me for a new credit card. In the mean time I paid my balance on the old credit card. I received a credit collection call from Pier 1 saying I owed money, which I reply I did not. They said they could see that I had paid the closed credit card and that after talking to their manager they were going to credit the one card's balance and debit the other card's balance. Next month received two bills, one with a credit balance and one with a debit balance. I believe I also made another payment so now Pier 1 owes me money ~$161.00. Called customer service and was told now that they had to write a letter asking to transfer the amount and much to my surprise next month got two bills with one having a credit balance and the other having a debit balance. Received a check for the credit balance. Called customer service again and also since I received a check for the credit balance I paid the bill with the debit balance. Would have thought that would have been resolved but wasn't, as I reviewed by bank statement I noticed that after my money was transferred to Pier 1 the check from Pier 1 was credited from my account balance and I received a $28 check returned fee. They now owe me ~$740.

I placed an online order on 1/29/19 for 4 Swingasan cushions in cabana turquoise, item # ***. I received 1 box with 2 pillows and the packing slip had a typed notice that read, 'Your order has shipped in more than one box'. As of today, February 19, 2019, the 2nd box has not been received. I called Pier 1 and was told they don't know what happened and that nothing on the order reflects 2 shipments for the order. I called UPS and was told there was only 1 box for the tracking number issued. When I spoke to Pier 1's customer service department, I was told there were no more items in the warehouse but there are some available at a few stores in Florida and Louisiana.

It seems Pier 1 sold more items than they had available. I have 2 cushions for 4 chairs...I would really like the other 2 cushions I ordered.

Purchased some items in the Fl store, dumb cashier rang it up twice! Once using my credit card with out my authorization and the other with my pier 1 rewards earned
. Now I don’t get paper bills and never had a balance on the card then I get a. Call from collections and she charges my order on top of 2 late payment s!!! What?!?!?! Now my excellent 800 credit score has dropped to 603!! Ridiculous!!!!! I’m sooooo pissed !! I own 2 businesses and pay my bills! They have refined my credit and took that off I paid there balance that they owe me back plus some for ruining my credit and name! I have all documentation showing this was a points purchase , not a card luricase! I want them to fix my credit back to EXCELLENT!!

On 5/11/2018 I purchased 3 stools at Pier One in the location at 7440 Laguna Blvd in Elk Grove, Ca. I have had nothing but issues since I tried to receive a refund. When I first bought the chairs, they were too low so returned and reordered for a different size, and received a refund for $700.34. So, on 05/24/2018, I reordered the chairs again for a transaction of $225.66 (you can see where this was to be refunded on 06/18/2018, and another transaction for $441.64 was also refunded. However the $225.66 was was never officially never credited to the account. In the last billing statement on 12/06/2018 you can see a credit reversal for $225.66. Which should have been issued on 06/18/2018. AS of today I have been paying my payments totaling $214 because I have been trying to dispute these charges w/o having this affect my credit score. I paid $80 in June, $49 in August, $25 in September, October and December. With a $10 payment in November. Please keep in mind that I do not have these chairs at all, everything was returned. So, I'm paying for a product I do not have.

On November 24 I placed the following order at pier1.com order number # ***. The company showed an advertised deal online of buy one get one free for all of their holiday merchandise. I purchased purchased four items... two of those which came out free. The expected delivery date of those items was supposed to be 3-7 business days. Currently seeing other people’s complains online saying that pier1 is cancelling our orders due to their technical glitch that their website had. They even pull off all the merchandise from the website. My order status has and still shows as processing. I contacted customer service multiple times to see when I could expect my items and they can’t seem to tell me how long it will take or if I will even get them. Their only comment is that the vendor hasn’t shipped them. This is not a good way to practice a business. Multiple people are affected and we need pier1 to set up and own their mistake. We paid our fair price for these items and we would just like to receive them.

I never enrolled myself on any sort of account Assure, as of result of this I end up having late fees charges on my account, I’m demanding complete refund on my money and a complete information about the circumstances of this been done in my account without my concern

This complaint involves billing as well as customer service issues. First, I would like to state that I am a long time customer in good standing for many years with Pier One. I have lived in various places and I have NEVER had a negative experience or experience where I had to file a complaint. This is the very first time. I am deeply offended by the type of service I have received from the Pier One location in Bellevue Washington. First, I have shopped at Pier One stores in Illinois, North Carolina and extensively in New Mexico. I have always enjoyed the experiences and going to the store events. I moved recently from New Mexico to Washington ONLY A WEEK ago. I have a new apartment and I need new furniture, so I thought of Pier One. I am not that familiar with this area and I live downtown Seattle, the closest Pier one is in Bellevue. I thought the best way to order would be online and I found what I wanted and got a good deal and ordered two chairs. There was no delivery offered for these chairs and I had to pick them up from the store. I ordered and paid for them online on October 4, 2018. The order number is: *** The Item number is ***. I ordered two Carmilla Blue Damask Chairs. For 99.99 each. Online they gave me 20.00 off of a over 100.00 purchase. The total for the two chairs was 197.98. I used a Pier One Gift Card for 25.00 and I charged the rest on my Pier One Credit Card. 172.98 was charged to my credit card. I went on line to check on my order because no one from that store contacted me that the chairs were in. It stated online they would contact me. Then I noticed that the chairs had discounted another 20.00. So that would be 20.00 each and even more of a savings. So I called the store to see if my chairs were there and the store manager stated that they were and I told her I wanted the discount and to take it off of my balance. The store manager was rude and disrespectful and refused to take off the 40.00. I find that appalling. She should not be a manager. I called Customer Care and told them what had happened and they contacted her and she was cancelling my order!!! SHE CANNOT DO THAT! HOW dare she try to cancel my order. She does NOT HAVE A LEGAL right to do that. Who does she think she is? She would rather lose a sale? YOU SHOULD fire her. I LOVE those chairs and I need them. I have no furniture in my apartment. I am 63 years old. This is the FIRST time I have ever been treated so rudely. She should not be a manager and should be fired!

I received a gift card as a wedding gift and called to confirm the balance as it had never been used. I was told my card had been deactivated. This was on July 31,2018. I have made 4 follow up calls since and no luck just been told it will be escalated to corporate. I am out $100 and have wasted hours trying to get this resolved.

On January 22. 2017 my husband and I returned a few items that were unused/unneeded from our wedding. We were issued a merchandise credit gift card because the sales girl could not figure out how to put it back on our credit card and had trouble issuing a merchandise credit gift card. We do not frequently shop at Pier One but have recently began to redecorate our home and picked out several furniture pieces. We attempted to use our merchandise credit but discovered the gift card kept coming up invalid. I contacted customer service who looked into the issue and told me that the card was issued and redeemed on the same day. I find this difficult to believe for 3 reasons. First, it is unlikely that we would have used the full amount. Secondly, we moved across the country at the end of that week (we have documentation of this move) which is why we were eager to return the items as quickly as possible and I doubt we would have bought more items since we had everything packed up. Third, the card still had all of its stickers, etc. on it as though it never had been used. Customer service dismissed my assertion and basically said that since the card was "like cash" there wasn't anything they could/wanted to do. I honestly believe this was an error on their end because my husband and I recall the sales girl having so much trouble. I wish I had thought to check the card right away.

To whom it may concern,
I waited purposefully for the end of summer sale and on August 18, 2018 decided to chose pier 1 out of all the other companies that sell outdoors furniture. I placed two orders that totaled $176.19 for a Capella Island Sand Armchair Item: 2869627 and tufted Large Contour Chair Cushion in Draper Spa
Item: 3018270, at total between the two orders of 352.38. One order was placed to be picked up at my local Broadway store (Pier 1 Imports #1424) and the other at our local old Spanish trail store (Pier 1 Imports #1362). My first problem is that Shortly after placing my order I received a call from store manger, *** at #1362 Old Spanish saying that she was canceling my order and could not find the chair that I ordered anywhere. I followed up that phone call with a call to the Broadway location to cancel my order due to old Spanish not having my items. I spoke with an *** at the front desk who was not a manager, she said she cancelled the order and we got off the phone, she called me back approximately 5min later to ask for my card information. I asked why it was needed because the Old Spanish trail location did not need it to refund my money, she stated that it was because the order did not complete at the old Spanish trial due to items being unavailable, I gave her my card information to "cancel the order". However, she did not cancel my order, instead she charged me again. My husband who is currently deployed overseas called into the customer service to figure out what was happening and was made aware that not only had we been charged two times for this one order but now that chair was marked as picked up at the Broadway location, so integrity for this particular store is now in question and for the company itself. I am now out my set of two chairs and two cushions because of errors on all fronts by pier 1. We were told that they would look into resolution and have not heard back since they day we called into customer service. Before being made aware of the additional charges and already picked up chair I tried to repurchases these items in Phoenix and back at the Broadway store, which took an additional $351.17+the original purchase on 8/18/18 of $352.38 and then also the charge that was suppose to be returned but instead charged again at 176.19 leaving a grand total of $879.74 for nothing. I need this resolved, it has taken my time, my husbands time and minutes while serving overseas, tied up a large amount of unnecessary funds, and I am out of the items completely due to the many errors that pier 1 has made with no one eager to help me resolve the issue.

Respectfully

California Store
Pier 1 Imports #***
On Saturday 8/17, I visited the above location to pick up furniture made through an online purchase. I was assisted by associate ***. Standing next to her was the store manager ***, who immediately asked, "Did you bring a guy with you?" When I replied "no", *** proceeded to tell me that they could not assist with loading the furniture, due to store policy. Then, *** told me to drive around to the back of the store to the loading dock to retrieve my items. When she left the area, I made a comment to *** that I did not believe this was a policy as I have been shopping with Pier One for more than 30 years. I HAVE NEVER had anyone state that. In fact, I had just visited the Potomac Mills store in Va that same day, where all my furniture was loaded in my pick up truck by store personnel (I didn't even have to ask them). I continued that I believed that she was just being lazy. However, that was the end of it, or so I thought. I exited the store and drove around to retrieve my items. As soon as I exited my vehicle, *** approached me, stepped into my personal space and said, "Yea and I am not lazy. I hurt my back. She ran back here and told me what you said." With that, I replied, "I dont care who told you anything or what they told you. And, if you were hurt, thats what should have been stated. I am not the customer to approach or that you want to be getting in my face." To this, *** replied, "Oh, I am not the one either." I then told ***, "Do not say another word to me. The only thing you can do for me is to give me the ADDRESS to the corporate headquarters." *** followed with, "The information is on the company website." I asked, "Are you refusing to provide me with the information?" *** said, "No" and walked away. A short time later she returned with a handwritten TELEPHONE NUMBER" to customer relations. I took the note and loaded my items and returned to my vehicle. However, I quickly realized that *** did not give me a receipt. I returned to the store and advised *** of the situation. I also told her that I did not appreciate her running back and repeating what I had stated. I then added, perhaps if she was not busy trying to cause trouble she would have remembered to provide a receipt. Another employee, ***, was also at the counter. She immediately turned to me and said sarcastically, "Whoooaaa, a lot of negative energy just entered the area." I said, I am not speaking to you so you have no place getting into this conversation. *** replied, "Well, it was said in the range of my ears." *** then answered a ringing telephone and began to tell the person on the other end, "Fine, I am just DEALING with an irate customer. Its an overdue customer pick up." First off, I was not picking up my items late but several days early. Secondly, as she stood directly in front of me, it was wholly unprofessional to discuss me in anyway with a person on the telephone. I must tell you, I have been a Pier One customer for more than 30 years. However, the level of blatant disrespect and lack of customer service has now changed that. Service associates are supposed to be equipped to deal with all types of customers, personalities, dissatisfaction. Above all, customer service professionals look to change a customers experience, especially a negative one into a positive one. But, at the California, MD store, this is not their philosophy. It's clear to me that customers are not valued at Pier One and I will no longer patronage this business.

Pier 1 used to be -- I thought -- sort of a cool company. I've bought LOTS of things from them over the years.

Probably 9 or so years ago, I got a credit card with them. Things were fine for some time. As I look back, actually, I do wonder if maybe they really became the crappy company for me they are now when they began working with the Comenity Bank. I've looked them up and their reviews are NOT nice. Many others, including their own direct customers, have had the same sy experience with them I have.

Anyway, three or so years ago I began having an issue as I attempted to pay my monthly bill online. At least twice -- and I believe it was actually three times -- I was assessed a LATE FEE because I logged onto my account AFTER 6 O'CLOCK ON THE DUE DATE and attempted to make the payment. If it was after 6, the ONLY choice you were allowed to make was making the payment the following day. So it was ON the due date, but you were FORCED to selected the next day. Seriously, I thought about contacting a lawyer. It's the sort of ridiculous crap that gets congressional types excited. But I'm not a litigious type.

I moved on, largely forgot about those instances, SHOULD have filed a complain back then. I surely thought about it.

But last month I was in Pier 1 and, stupid me, actually was going to buy something. I had not been in a Pier 1 in years, had forgotten, I guess, I was already pissed about them. But when I went to make the purchase, it was declined. I ended up on the phone with some Comenity Bank person and I was told I had not made my recent payment. SERIOUSLY? I was incredulous because I HAD MADE IT ONLINE as I always do -- BEFORE 6 O'CLOCK -- in the previous two days. Long story short, I told the woman on the phone what she could do with the Pier 1 credit card. I came home and cut it up that night. Since, I have made two larger than normal payments on the amount due and I will have it paid off entirely by November. And I will NEVER enter a Pier 1 store again NEVER.

Happily, there are several new stores in Winter Park -- including a great HomeGoods store -- with just as much stuff as I liked at Pier 1. And there are also two Cost Plus stores and a number of Targets nearby offering the sorts of items I would typically turn to Pier 1.

I believe Pier 1 OWES ME $27 -- I believe that was the late fee number -- x 4, from the several instances years ago when I attempted to pay ON THE DUE DATE BUT WAS NOT ALLOWED and the payment from a month or so ago in when I MADE THE PAYMENT, but it was somehow never recorded.

I do not trust Comenity Bank. It appears few, if any, do. And now, by association, I do not trust and will now never again deal with Pier 1.

DONE. Too many choices. And as a retail entity, Pier 1 obviously no longer appreciates the customers who shop there.

Two times my account has been charged a late fee and assessed interest. The first time I called and got resolved. This time, I have tried twice but only connected to two condescending customer "service" agents. I do not pay my bills late. I have had NO other incident with any other company. I pay 99% of my bills with Bill Payment. My credit score is over 800, which reflects my excellent credit history.

I will not stand for companies who obtain revenue by assessing late fees and interest in error. Obviously, there are issues internally with Pier 1 processes and the timely receipt and posting of customer payments.

More than three times I have placed orders online to be picked up at the store and EACH time I drove all the way there only to be told that at least one of the items I ordered was not in stock. This is AFTER I received an email stating that ALL the items were ready to be picked up. This last time the employee told me that I am supposed to call after I receive the email, to verify that the items are REALLY available before I drive there. So basically, it is my fault. She then proceeded to tell me that the item is available at a store 20 miles away and I could drive there if I wanted it. Nobody once offered to have the item sent to my home. As a platinum cardholder, I would expect better service than this. Another time I ordered a small console table and when I went to pick it up, I was told I was supposed to bring a friend with me to help get it in my car because they will not be helping me. I ended up carrying the item by myself. I have reached out to their customer service department and all they have to say is that they are sorry that their service is not at a level that I expect. I would hope that EVERY ONE WOULD EXPECT BETTER SERVICE THAN THIS. WOW.

This is a warning to all potential customers that the delivery service is beyond horrible. They tried to deliver my pier one product four times and 3 times they didn't show up and lied that they were here. The 4th time they showed up with damaged furniture. I am still waiting on the order over a month in a half later. I actually had to go out and borrow a truck to get a floor model from the store for part of my order because they claimed the item was no longer available. However, another piece of the order I couldn't even get in the store and now still waiting for it to be delivered. It might be a good product but unless you pick it up at the store it is not worth the headache to have it delivered if you value your time and sanity.

I received a rewards certificate for $ 210.00
Exp. 7/14/2018.
It was used online on 5/10/2018.
I am being sent the entire bill without my reward certificate.

We ordered Emilio Red Mosaic Dining Table: Order # ***. They hired MXD Group for home delivery. MXD scheduled 3 delivery dates and every time they say Pier 1 has not shipped the table so they just cancel it on the day of the delivery. IT HAS HAPPENED 3 times. There is no way to talk to Pier 1 Imports and MXD Group together. Also MXD Group person told us Pier 1 is lying to us when they sent email and called about table being shipped to the MXD.

This is incredibly inefficeient to wait at home and also is it is very frustrating to spend time on phone talkign with Pier 1 Imports and MXD Group. We are at a loss to decide what to do.

Contact person in home delivey department is ***s. Location: 1*** TX 76102 Phone:1-***-***-***.

Please, please help!

Pier1 said open a credit card get approved and get 20% off your first purchase with no limitations including sale items. I did just that and made a purchase of 128.01 of which I used partial gift card and charged the remainder of 89.25 to my pier 1 card. NO discount was applied. I have been going back and forth with the cc company and pier 1 for 2 weeks now. They refuse to honor the 20% off my credit card balance and refuse to assist me. This is bait and switch. I have screen shots showing the language clearly says off all purchases including sale but they still refuse to honor it. I ask they email me to resolve this. I have paid my credit card balance in full minus the 20% so of the 89.25 I made a payment of $71.40. When they properly apply my 20% discount for opening the card on 5/5 my balance should then be 0.