Pier 1 Imports

I was purchasing an item in March at this location, and from what I remember I was asked if I wanted to start a rewards card. I verbally agreed and gave my personal information. I do not remember being told that I was starting a credit card, and even though I probably should have been tipped off when I had to give my social security number, I can honestly say I was under the impression I was starting a rewards card, not a credit card. I now have an extra credit card that I did not want.

I purchased the santa Barbara white outdoor collection in late summer of 2015. I purchased over $2,000 worth of products from pier one. The products that I have a problem with were around $900. All of the furniture I have purchased has completely fallen apart. When I went to the new bern location to talk to the manager about my issues, she directed me to pier 1 customer service. I sent an email to customer service and their response was that the furniture was a quality issue and that it should not have fallen apart like that. Pier 1 asked me what I was looking for, I told them I would just like my furniture replaced with the same product I bought. Pier 1 still carries the collection. There response was $390 and 15% off my next purchase. That is not what I was asking for.

My account was active and had a zero balance. I use my Pier 1 credit card and always pay the majority of balance in full. If I have a balance of 50% then I do not continuously use my card. I like to keep balances either below 20% or zero. In the past when I have a zero balance and have not used my card within several months, the store representative would just call corporate. Cooperate would make sure that I have been properly identified and then allow the transaction to go throw. This has happened to me on several occasions without incident.

This particular incident occurred when I went to the store located at *** Prior to me making a purchase, I ask the store manager to pull up my available balance so that I could be mindful of my spending. The manager told me that I had all of my available credit and that my balance was zero. So I began my shopping. When I was satisfied I brought my items to the counter for purchasing.
When I tried to make a purchase, as usual, a message popped-up for the store clerk to call corporate. We laughed because of course the store manager and I was used to this happening. This happens often with a lot of their customers as well.
But this time when the manager called to get my identified verified, the personnel at corporate reported that my account was closed. I asked to speak to her for better clarification but she could not give me any other details. She said I can reapply but they would have to run my credit. I responded that that was absolutely unacceptable and that my account was in good and clear standing. I then immediately requested to speak to a supervisor. The supervisor was very rude, unprofessional, and refuse to research my account, to see my spending patterns, nor did she take into account my history with PIER 1. She repeatedly stated that policy was policy and if a customer does not use their credit card then their account gets cancelled. When I asked her to look at my account history, she finally looks at my account and grudgingly admitted that there have been several occasions where I choose not to use my credit account but I have always keep my account in good standing and my account was never closed. I explained to her that the lapse in spending this time was because I was in a home buyers program and paying off my balances so that I could meet the qualifications set forth. the program request that we limit our spending and pay down our balances to decrees our debt to ratio. That why my balance was at zero. That's also why I refused to allow them to pull my credit because the program also asked to reframe from big purchased or increasing credit inquiries.
Finally, after about a 30 minutes the supervisor speaking to me in a degrading and very disrespectful manner, and even going as far as pulling my credit without my permission and telling me that PIER 1 should have never given a credit card because I do not use often enough in addition, that last time when time lapse and I use my card in December the prior year that it was not coperate that release my card, it was the store manager and when I reported what she said about the store manager while I was still on the call, the store manager reported that what she was telling me was untrue and incorrect information. Once there is a hold on the card or they receive a message to call the corporate office, then only someone on that level can give the final release of hold to allow the purchase to go through. The manager reported that something like that is not something that they can override at the store level if that was the case, then when she looked up my balance and verified by ID through my driver's license then she would have allowed the purchase to go throw because my account is in good standing.
My account should not have been closed especially since my account was in good standing. I was never notified of any concerns regarding my account. In fact I was still receiving emails, updates, and discounts to this present day.

Wrong item sent, still having the purchase in my account. Customer service does not help. Waiting time for Custumer service to answer the call , 30 min. Need the refund ASAP.

I am highly disappointed with the customer service of this company. I made a purchase for $1552.21 for furniture, not even 3 days later one of the items went on sale and I received a reward code greater than the original code I'd use. This would result in my new total being $1349.29, a $202.92 price difference.

I got in contact with the live chat where I was offered a $69 reflected refund but was told I would not be able to receive both the new promo and a price adjustment. I then asked to speak to a manager but was called and connected with a sales lead who proceeded to tell me the same thing.

When I told the rep that I was highly disappointed and this whole situation made me no longer want to shop with the company I was told "That is fine..." I am highly disappointed at this point and I feel as a well paying customer and rewards member my request should be honored and not brushed under the rug.

Although the sales lead, who I did not ask to speak to, insisted that there was nothing that could be done, I requested that my issue be forwarded to the next person in charge until it is resolved. If it has to go through 50 hands before it reaches the president then so be it.

After this is resolved I plan to take my business else where if things are not handled accordingly and in a timely manner.

I have unsubscribed 15 times on line and once by phone. It took 4 months to get Pier to quit sending emails. Then about a month later they began sending emails again. And again I have unsubscribed numerous times online without results. I receive way too many emails from too many advertisers and other organizations which has caused me to miss vital and urgent emails. I feel harassed by Pier 1 and will NEVER shop at their stores again. They are too aggressive in advertising and harassment by such persistence will not be tolerated.

We purchased a few thousand dollars worth of outdoor patio furniture a few years ago (less than 5). Echo Beach Latte table, sideboard, 6 chairs, rug, and accessories. Over the last 2 years I have reached out to the store and corporate office regarding the legs peeling... I was told sorry it's been over 60 days. This spring I removed the cover and the legs have deteriorated so bad that the chairs aren't safe to use. The furniture is advertised online as weather-resistant and rust resistant wrought iron frame. It's one thing if the finish peels off but the legs are completely deteriorated and can't be used. The entire set needs to be trashed. I am disappointed as we've taken good care of the furniture and kept covered when not in use. Furniture should last 10+ years. I posted a review on the Echo Beach collection but Pier One never posted it. "Reviews" enable customers to know what they are purchasing in advance, the good and the bad.... I find it very disheartening that Pier One picks & chooses the reviews. There was no profanity and derogatory comments made in the review post, only facts...

I purchased several matching bowls, plates and cups from Pier 1 that had microwave and dishwasher safe printed on the bottom. I heated some food in my microwave for 35 seconds and heard a large popping sound before the timer went off . I found the bowl had exploded in the microwave with a large chunk of the bowl in her corner of the microwave.

I purchased 5 dining chairs in 2012-2013 from pier 1 imports stores. The leather on all 5 chairs is peeling- I submitted a request to quality control and they cannot help me at all. Even though their Manager refuse to help.

I am not asking for full refund, I will accept a store credit to replace those chairs or they can repair them.