Pier 1 Imports

I placed an order online on April 29 for several melamine plates, bowls and glasses from an email I received from Pier 1. To date, I have only received 4 of those items (out of 36). I have been trying to contact customer service both by phone and chat. I sit in the queue on the chat and right as I get close it cancel's my session. When I call, the call always gets dropped or it says they are closed even though it is during their stated business hours. I would like to know if I will ever receive this product or cancel the order.

We ordered a set of bar stools, and need to return them, as they were not the right style. Infuriatingly, it has been IMPOSSIBLE to contact customer service to start a return (and you can't start a return online). I have been on hold several times for 40-60 minutes, only to be disconnected (or disconnected immediately). Having given up on the phone, I turned to the online chat, where I started out as "120 in the chat" and patiently waited until I was "3 in the chat", only to be "disconnected". My concern is that the company has filed for bankruptcy, and may never re-open their retail stores, particularly given the horrific level of customer service they seem to be providing. I have never had a customer service experience this poor in my entire adult life, from a previously reputable company no less.

On April 28th I ordered 4 items online. On May 3rd I received an email that my order was still being processed. On May 12th only 1 item was delivered. There is no update on the other items. I have tried the chat no less than 10 times in the past week and each time I am the top of the queue, I am kicked off an told no agent is available. I have tried every number I can find on the internet for Pier 1 and all I get is a Verizon message saying that the number is not working (I have tried 4 different numbers). I understand they want to file Chapter 11, but it is completely unacceptable to continue to sell items with no means of customer service.

Not able to contact Pier1 by phone or online chat for the last 3 days for an damaged item I received last week. I have tried numerous times throughout the last 3 days but the phone number is always busy and the online chat cancels me out when I finally become 1st for an available customer representative!
I am also not able to return my damaged items to my local store due to it being temporary closed.
How can I return my damaged product (outdoor patio chairs)?

I received a deliver of dinner plates and bowls and they’re all broken. Box was open when delivered. Tried 7 times to reach customer service and experienced 3 hour wait times and then dropped calls. I also called
Number on back of my Pier 1 card to speak to rep about getting a refund and noting the charge. I was transferred to the customer service # that’s not answering. Very upset. Been a long time rewards member and this is ridiculous. Also...I don’t think it makes sense to ship broken pieces of dinnerware back due to shipping expense to company.

I ordered something online through Pier One and need to return it. Unfortunately, I have been unable to reach them by phone. I have been attempting for 3 weeks. Not chat available. Having phone issues also.

I placed an order with Pier 1 for the papasan chair pieces at 40% off May 3rd. I was only able to order the base and cushion with UPS/USPS shipping while the top was only available with white glove service. I planned to order the chair bowl separately via when shipping was available or through calling customer service. I still haven't received my first order and they said things have been delayed but I have not had an update in a few weeks. I have also tired several times in the past week to contact customer service via phone and online chat. Only to be hung up on and told there are no more representatives when my number gets under 20. Now I heard that the business will be going bankrupt and I fear I will never receive my product or complete the order for the bowl. I shouldn't have to pay $169 for shipping when the product is only $50. I do understand that we are going through a crisis but I should not have to call and be hung up on.

I purchased 6 blue swirl tumblers/glasses. When the glasses arrived all 6 were broken. The only items in the box were pieces of glass.

I ordered an outdoor sectional sofa and the pieces are different sizes and do not fit properly. I have tried to reach out to customer service daily for weeks. They are closed, chat does not work I was 333 in line and when it was my turn no associate was available, the email is not even available to get my problem fixed. At this point I want to return it.

I purchased a coffee table and an end table from Pier One and had it shipped to store. After stores closed due to COVID they sent an email (months after the order was placed) saying they were cancelling the order. I reordered the items online and had them shipped to my house. A package was delivered today that is not mine. It has my address on the front but the items are not what I ordered and the packing slip is someone else’s. Customer service is impossible to reach. I spent a lot of money on these items. And I either want a refund or my items. This is ridiculous.

I can't reach anyone in customer service via phone or chat at Pier 1 to discuss a dresser I purchased and received yesterday. I'm assembling it, but I can't finish because it's missing key parts (3 drawer sliders). The piece is essentially useless without the parts and I'm concerned that I can't reach anyone at the company to discuss. The phone lines are busy (they don't even ring) and the chat says you're like # 300-something in line and then cuts you off after a while. I understand that the pandemic has turned everyone's lives upside down, but not offering customer service is not OK. At least have an email for customers to send in questions or concerns!

I had ordered numerous items online that all say they have been delivered. I received many of those items broken and some I never received. I have tried reaching out over phone only to be hung up on. I have tried the online chat and made it all the way through the queue only to be given a message that no one can assist me.

I really love shopping at Pier 1. I know they are about to close due to bankruptcy and COVID-19 has turned everything upside-down. However, if you cannot support online ordering, then don't offer it. I received an order 2 weeks ago with a vase that arrived smashed. I have been trying to chat and call for 2 weeks but cannot get through. I wait in a long chat queue and when I get to the front am told there are no chat agents. I call and am hung up on my the recorded prompts.

I placed an order online on May 6th but have not gotten an email about it shipping yet. I called customer service multiple times only to find a voicemail that says they aren’t taking calls or that there is a minimum of a 3 hour wait time. I went on the live chat option of the website where I was cr 435 in the queue. Once I got to number one, it said there was no customer rep to talk to me and to try again later.

I have tried to return an item that was misrepresented on the web. In order to return the item the consumer needs to contact Pier One customer service. After trying on the phone (they continually drop the call or are busy) and trying to chat (i get to the end of the queue and then there is no agent available) for the past two days I am frustrated. I am even more frustrated when I get the daily sale email from Pier One, making false claims that you can return products..

On 5/4 I placed an online order for 3 items totaling more than $500. Part of the order came in a reasonable amount of time but I received an email saying the rest of the order would be delayed. I understand that we are in trying times so the delay would have been fine IF I was given a new estimated delivery date. But the email said nothing about a new date. I went online to track my order and once again, their is no info regarding a projected delivery date. I have tried calling numerous times only to get disconnected. I have tried the online chat and waited for hours only to be told that there aren’t any agents available. I understand that things are crazy right now but if Pier1 cannot handle orders during this time, then they should close their doors until they are in a better position. It’s just ludicrous to take people’s money be completely unavailable for any type of communication.

I placed an order thru Pier One online on 4/27/2020. One of the items I never even received. I am wanting to return the items for a refund and are by all means I am not able to get through to a representative to process the refund. I have called every support number and tried all options to press in the automatic voice recording to be told they’re closed, or hung up on, or opted to wait 3hrs to be told there are no agents try again. I have tried via there text chat option waiting in a queue of 350+ to be told after waiting they aren’t available. I would like to be contacted by a associate to be able to process my order for a refund.

I placed an order with Pier 1 on 3/22/20. I have reached out multiple times through email, phone and chat. Their forms of communication are not going through. I’ve waited on hold for hours or chat until it tells me there are no agents available. My order number is *** I was missing item number *** and 2 of item number ***.. one of the napkin rings was also broken item number 4171704. I would like my items that I paid for shipped or a return of my money.
Thank you for your attention to this matter.

There is no way to contact this business and they have REMOVED contact information from their website since the COVID-19 pandemic. Previously- this website provided e-mail information so that existing customers could contact them. They have now made it nearly impossible to contact anyone in regard to their account. Is this legal for them to REMOVE information that I previously used to contact? I do not understand why they have intentionally made it more difficult to communicate? I was number 300+ in the que and waited nearly 30-minutes on-line for assistance in regard to my account and then canceled. I do not understand why they have made it so difficult for customers to communicate with them and why they are hanging up all their calls and canceling their chats. They have cut off EVERY form of communication that used to be accessible to their customers.

I placed an order on May 6, 2020. I have tried calling several
Times and emailed customer relations on May 14, 2020 with no response.
When you call you either get a busy signal, a message they are closed even though the call is during their normal business hours, you get hung up on, your wait time is over three hours, and therefore I have not been able to connect with an associate. It is May 19 and I have not heard when my items are going to ship and I cannot connect with anybody at pier one whether it is by email or by phone.