Pier 1 Imports Reviews (%countItem)
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Pier 1 Imports Rating
Description: VARIETY STORES
Address: 100 Pier 1 Pl, Fort Worth, Texas, United States, 76102-2600
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Fax: |
+1 (817) 252-7861 |
Web: |
www.pierone.com
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I received damaged product. Last week after several attempts to reach anyone I finally got through and a Chat agent finally seemed to help a little. I was told to send pictures and a video, which I did and they got back and said they would refund 25% of the purchase price when they heard back from me. I have emailed; attempted calling and waited in the Chat line with 375 people ahead of me twice only to get disconnected on when it is finally my turn. So how do I “get back with them?” I am wondering if they have shut their doors completely? I received items that look like floor models with edges worn and permanent marker marks on the wood. Literally used.
Incident # ***
I have an order processing with them I want to cancel also. Terrible company, product and Customer service.
Greetings, We have reached out to the customer and resolved the concern. Thank you, Pier 1 Imports
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
Order *** (3 packages shipped/delivered) Missing 2 Items
Item *** - Ceramic Flower 20" Ceramic Vase $59.99
Item *** Medium Natural Wood Beaded Lanturn $69.99
The 800 number is a busy signal as well as the local number
Their Website does not show an Email to contact either
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I purchased some furnitures on 05/17/2020 online when I tried to applied some coupon it didn’t accept them. When I clicked the Ok for confirm the order I didn’t realized the stand for the egg swing chair about it wasn’t the color I selected and I tried to call customer service about 10 times different days and times and no answer. I need to get my order fix before my credit card get charged for this purchased which is over $1000. I waited twice for almost 2 hours and then I got disconnected. I understand we are going for difficult time but I’m worry my credit card get charged for items that I didn’t want.
Our customer has been assisted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
Placed a large order for (6) Chairs on April 30. Outside of my order confirmation, I have receive no further communication regarding the processing / delivery of my order. I have made several attempts to reach Pier1 customer service through both their online CHAT (with extended wait times) and phone calls to their customer service help line. Both have been unsuccessful in reaching any support due to busy signals and constant disconnection of call and/or chat. This company continues to falsely advertise daily and unable to fulfill any pending orders. Their customer service does NOT exist to handle consumer orders and order resolutions. Their business operation continues to cross the line of criminal action as they continue to send daily "SALE" advertisements and collect money for goods they do not ship and services they fail to provide.
We have assisted our customer.
Like so many others, I have tried unsuccessfully, by phone and chat, to contact t Pier 1 customer service. I require the necessary information in order to make a return
I am a long time customer of Pier 1, and understand the problems associated with the current COVID 19 pandemic However, it is important to me to receive my refund in a timely manner
Thank you
We have assisted our customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
We ordered an outdoor table set from Pier1 on May 3rd. It is now the 19th and we have had no contact from Pier1 regarding delivery of our items. We have reached out via the chat and customer service phone line multiple times, only to be dropped at the last minute or kept on hold for hours. We cannot cancel the order or get confirmation of a planned delivery.
We have assisted our customer.
I tried to order a $70 papasan chair on their website and the only shipping option was in home delivery for $169. Meaning they will unbox it and put the furniture together for you. I could see this being useful for some things, but for a papasan chair that requires zero assembly this is an outrageous and unnecessary charge. Especially with the pandemic, I do not want people entering my home unnecessarily.
When I tried to contact pier 1 to get this delivery option removed, I was unable to reach them at all. Their customer service phone numbers only work about 25% of the times and when I did get through I was put on hold for over an hour and then hung up on. I then tried their online chat, I was put in a queue of 300+ people and waited in the queue for 40+ minutes 4 separate times, every time I got to 5th in line in the queue, I was kicked out and told to try again, then placing me behind yet another 300+ people. I have tried sending them messages on Facebook as well and receive no response
I ordered an outdoor furniture set 15 days ago. I have not been able to get ahold of anyone via phone, chat, twitter. My order has not shipped, the credit card charge is gone. I need to find out whether my item is being delivered and when. Also, the item went down in price after I bought it and qualified under their price match. I gave them a calculation of the new price.
Greetings, We have reached out to the customer and working on a resolution. Thank you, Pier 1 Imports
Complaint: ***
I am rejecting this response because: they sent me a message last week stating that they will contact the warehouse supervisor and I have heard nothing since. The item has not shipped after a month, there is no pending charge on my credit card, and no evidence online that they've price matched it (this was bought when they were price matching before bankruptcy was declared)
Regards
From Pier 1:
We're reaching out again directly to customer. Also, explaining that as stated in our email to them, we'll be happy to honor the price adjustment once the order has shipped.
Complaint: ***
I am rejecting this response because: after 5 weeks they canceled the order after confirming one week ago it would ship any day. DO NOT BUY ANYTHING else from this company.
Regards
I was falsely charged for a "white glove service" AFTER putting in my credit card information. When I called to cancel the order, I was on hold for a collective 17 hours over the course of 5 days, and each time the call was cut out. When I tried "chat service" it was never available. I tried to contact through social media and have not heard from the company. My bank cannot dispute the charges.
We have assisted our customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Regards
The company has shut down effective means of communication for customers to get in touch with the company about their product. The company is also generating multiple tracking numbers with UPS and not giving those numbers to the customer. UPS and Pier 1 have marked my order as complete because the missing item has its own tracking number and only Pier 1 has access to it. They will not answer their phones or online chat. I am unable to receive the rest of my order because of their negligence:
From Pier 1:
Our customer was assisted on May 27.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
Item was delivered broken into many pieces. Cannot get ahold of customer service. Recordings says phones lines are closed even though it’s within the hours same recording says they are open.
We have assisted our customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I ordered an item from Pier 1 on April 3, 2020. On April 8,2020 I received an email telling me they are working with limited staff.
Then on April 22, 2020 I received another email saying it shipped. On my credit card was a charge for $16.57 on April 23, 2020. I was given a tracking number ***. Also on this email it gave an estimated delivery date of 5/22/20. This keeps changing every day on that email. You call and they say they are not taking any calls, chats, texts or emails. Here it is May 18, 2020 and still no delivery. I am very frustrated! Other companies are not having these problems. Just maybe taking a little longer but not like this. The order number is *** and item #*** sitting birds trio sculpture
We have assisted our customer.
Complaint: ***
I am rejecting this response because:
They gave me a credit of $11 and it should be $16.57 which is on my charge Statement.
Regards
From Pier 1:
The merchandise refund and the shipping refund are entered separately. Our customer received a refund for $11.22 and another for $5.35, which total $16.57. Because these are entered separately, they may not populate to her account at the same time and it takes longer to be viewed on an online statement. If there are any questions, we recommend she contact her banking institution for confirmation.
Sincerely,
***Customer Relations SupervisorPier 1
I purchased the “Truman Tufted Cocktail Ottoman” at store #*** Address: *** on March 10,2020. I have tried contacting customer service several times to figure out how I can return this item but keep getting a busy signal. Today I tried the Live Assistance option I waiting in a queue of over 300 ahead of me. Every time it reached 0 I was put into another queue and finally I received this message... “Status: Canceled There are no agents available to chat with you right now. Please try again later.”
We have assisted our customer.
White Glove delivery is 169.00, yet their website states all white glove delivery as "In-Home Delivery: Delivered in about 14 days. Placed in your room of choice." How can they charge that when they are not to be coming into your house and they clearly stated that on their website due to COVID-19 it prohibited. Its price gouging too!!! Its absurd 169 for a service they are not =even able to perform. Yet the product is less cost than the actual item your ordering and infact it says anything over 49 is free delivery too. it all the way around unethical.
From Pier 1:
We are in contact with the customer to see if she can purchase this chair from her local store. There is nothing we can do about the delivery charge.
Complaint: ***
I am rejecting this response because:I was told to see if they had the left rolled arm chair at our local store in Bluffton, SC and that they representative who contacted me from Pier1 last Thursday said if they had it to purchase it and she would call me the day after Memorial Day to see if I was able to get the chair and if so she would be calling me back on Tuesday to then cancel the one ordered online. I have never heard from her to this day which is Wednesday. I have since tried to recontact Pier1 thru our local store here in Bluffton and also the head quarters in Texas. I am unable to get any help from either Pier1 in Bluffton they said I need to speak to headquarters or the person who called last week and then never called back and I can’t once again get thru to anyone at the 866 number. So as of now the credit for what has been bought online sits waiting for someone from Puer1 to refund my money.
Regards
We have assisted our customer.
Complaint: ***
I am rejecting this response because:A representative contacted me from Pier1 and told me to visit Bluffton's store last Friday and if the chair was available to purchase and she would call back Tuesday after Memorial Day and if I was able to purchase the chair there she would cancel and refund my money. I did as she request and she never called me on Tuesday to find out the situation and now I am being charged for a chair that is being delivered and I WAS REASSURED BY HER SHE WOULD CALL BVACK ON TUESDAY AND REFUND MY MONEY IF I WAS ABLE TO GET THE CHAIR AT OUR LOCAL PIER!!!!!!! IF MY MOPNEY IS NOT REFUNDED I AM REPORTING PIER! TO THE LOCAL NEW< CALLING THE NEWSPAPER AND REPORTING THEM TO OUYR BANK!!!!!!
Regards
Complaint: ***
I am rejecting this response because:A representative contacted me from Pier1 and told me to visit Bluffton's store last Friday and if the chair was available to purchase and she would call back Tuesday after Memorial Day and if I was able to purchase the chair there she would cancel and refund my money. I did as she request and she never called me on Tuesday to find out the situation and now I am being charged for a chair that is being delivered and I WAS REASSURED BY HER SHE WOULD CALL BVACK ON TUESDAY AND REFUND MY MONEY IF I WAS ABLE TO GET THE CHAIR AT OUR LOCAL PIER!!!!!!! IF MY MOPNEY IS NOT REFUNDED I AM REPORTING PIER! TO THE LOCAL NEW< CALLING THE NEWSPAPER AND REPORTING THEM TO OUYR BANK!!!!!!
Regards,
***
***-***-
From Pier 1:
The customer's refund has been requested and we are in the process of assisting her.
I am attempting to return some items I purchased online from Pier One. When the items were sent they came with no information. I have no email confirmation, no receipt in the box that arrived. I have tried to contact them but there is no answer. I have tried live chat, and several different phone numbers. I was charged through Paypal but I have no idea how I can send these items back and no way of contacting them.
From Pier 1:
We have reached out to the customer and resolved their concern.
Sincerely
I need to cancel an order I placed before the stores all closed. We ordered a dining table and the table arrived the day the stores closed and they didnt let me pick up my table. Now the stores are still closed, can't pick up my table and I am making forced payments on the credit card we opened with the store. I want to cancel the order and get my money back. No one at Pier 1 costumer service to help resolve this issue.
Order Placed on: 03/18/2020
Order # ***
Just want it cancelled and refunded, that's all. Please help!
Greetings, We have reached out to the customer and resolved the concern. Thank you, Pier 1 Imports
Ordered 2 candles for Buy One Get One Free - one of the candles was cancelled, no reason given. Wanted to pick another scent due to the sale and now only getting one for the price of two. Attempted numerous times to contact Pier One but wait time is over 3 hours on the phone or I lose call. Attempted chat on line service and wait with over 350 in queue only to then get bumped out because no agent is available. Also posted a message on Facebook with no response. Really don’t know how to get ahold of customer service at this point. Order number is
From Pier 1:
We have assisted our customer.
Similar to other posts here, I recently ordered a set of patio furniture. However instead of receiving the table, I received a box full of pillows and pillow cases that I didn't order. The table never arrived. I cannot reach them via chat or phone - chat times out and says no agents are available, phone is either busy, hangs up on me, or says there is a 3+ hour wait for a representative.
We have assisted our customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. The representative ***) was very responsive and kind in her assistance - much appreciated!
Regards
I ordered six dining chairs on May 4, 2020, for $741.90, and still have no chairs. This order is still in a "processing" status and I cannot get any help to discuss this order. When I purchased the chairs I believed them to be delivered in a timely fashion; however, I have since moved out-of-state. About one week ago I waited to online chat with a representative for about an hour and was then informed that the chat was unavailable. I then called and waited for about an hour to speak with someone on the phone. During this conversation I expressed my concern that I would be moving soon and was worried that the chairs would arrive at my old address without me there. The representative stated that there was nothing she could do and I would have to speak with UPS to change the delivery address once the chairs were shipped. Now, one week later, we've moved, have no chairs to sit in, and absolutely no help! I called Pier 1 this morning to not even get the phone to pick up, but a "busy" message on my iPhone. I am helpless at this point. I even attempted to reorder the chairs and they are sold out. All that I want is someone from Pier 1 to help with this very large and expensive order. And to have a chair to sit in...
Greetings, We have reached out to the customer and working to find a resolution. Thank you, Pier 1 Imports
Complaint: ***
I am rejecting this response because:BACKGROUND: On May 4th I ordered six new dining chairs to my old address in MD; I paid $750.00 for the chairs and their delivery. Due to a prolonged delivery time and an upcoming move to NC, I attempted to contact Pier 1 to ensure the delivery address was changed. I could not reach a representative at Pier 1 through phone (hold times of at least three hours) or through chat (which never connected me successfully). I became quite frustrated and thus submitted a complaint to Revdex.com about my frustration with the impossibility of reaching Pier 1 and my complaint was subsequently acknowledged by a Pier 1 representative very quickly of whom I was able to stay in contact through email. After much time, effort, and ongoing frustration, I eventually received five of the six chairs by the beginning of June, through separate deliveries. Receipt of these five chairs involved significant and tiring communication back-and-forth with Pier 1 email and phone calls to UPS. CURRENT COMPLAINT: Unfortunately, I have not received the sixth chair that I purchased, that was bought as a match to the other five chairs. According to the UPS website, the sixth chair was "In Transit" from June 4 until I called UPS about five days later. UPS said the chair was lost and I filed a claim with the instruction that the shipper (Pier 1) were required to reach out to me for resolution. Pier 1 never contacted me and they were again unreachable. I finally reached a Pier 1 associate, ***, after two hours on hold. The associate looked over my information and then emphatically told me that the chair would be delivered the next day. I knew this statement was untrue as UPS had confirmed the chair loss and in fact the UPS website stated that the chair was being shipped back to the SHIPPER in MD. I relayed my concern to *** on the phone and how I was seriously skeptical about the supposed delivery to me the next day. Due to my concern she emailed me to provide me with a point of contact if the chair did not arrive. Of course, as expected, the chair did not arrive the next day. The UPS website said that the chair was still in MD and was not delivered because no one was present to sign for it at a business location called ***. I relayed this information to *** through email and she nonchalantly replied that no one at my home was present to sign for the chair. We were home all day. My RING camera showed no delivery as well. In addition, none of the other chairs required a signature when they were delivered. I replied to *** and told her this information and received a return message that we were not home and there was a delivery attempt. I then emailed her back and asked for a supervisor's help and that I would have to report to the Revdex.com again and that I wanted resolve and not false information. Three days later *** called me. She was extremely unpleasant and borderline rude and did not apologize. Unfortunately the chair is no longer available online and not in any store around me. She told me that I could either receive a refund for the chair or that she could send me return labels to ship the five chairs back. I asked if she could try to locate the chair at another Pier 1, but she refused. I never was connected to a supervisor despite my request. The chair is available to be shipped at other zip codes, but not in my zip code. All that I want is the chair to match the other chairs that I so carefully chose back in May for my new house. This process has been so painfully tiring and frustrating. I want the chair located and shipped to me and a supervisor to become aware and to contact me by phone and NOT by email again. I want the chair, that I paid for on May 4th, located and shipped to me. I want a supervisor to contact me to discuss this and to locate another chair, as they ARE AVAILABLE in other zip codes.
Regards
Greetings, We have reached out to the customer and advised that the item is no longer available for purchase. She has been refunded for the item missing from her order. Thank you, Pier 1 Imports
I placed orders on line the latter part of March. The items received arrived broken. I have been trying to get in touch with Pier 1 to return these items to no avail. I have called customer service and been on hold for 2 hours. At the end of the 2 hours someone hung up the phone. I have tried Chat 2 times. Each time I was told there were 417 people and 397 people ahead of me. When the number reached 1, the message was "no one is available at this time, try later". This is very frustrating and I am losing patience
We have assisted our customer.
Complaint: ***
I am rejecting this response because:I am rejecting the business response . I received a phone call from a representative at Pier 1 yesterday. I was told that my account had been credited for $62.41, which was the amount of the order which arrived damaged. I was further instructed to just discard the items, since they were seasonal and it was easier to do that than take a return. I just checked my credit card and no credit has shown up. I told the rep. that my Pier 1 credit card payment was due for the amount of the credit and I did not want to have to pay it. She assured me my account had been credited and no further action was needed. I would like to see the credit to my account ASAP.
Regards
Our customer has been assisted.