Pier 1 Imports

I placed an order on May 4th, 2020 for 6 Dinner Plates, 6 salad plates and 6 dinner bowls. On May 15th, I received 2 boxes from UPS with 6 dinner bowls and 6 dinner plates. FOUR of the 6 dinner plates were broken, and TWO of the 6 dinner bowls were broken. These 2 boxes were literally thrown into a very large UPS box with no bubble wrap of any sort, I could hear pieces of dishes as soon as I picked up the box. I have NOT received any of the 6 salad plates. I have called the Customer Service phone numbers 12 different times. I am either hung up on or can't get through at all. I am very frustrated and disappointed. I have purchased many items in the past from the Pier 1 Imports store and never had any problems.

I have been trying to reach Pier 1 with regards to an online order I had made last month. I understand that there are shipping issues relating to the COVID crisis, but if the order cannot be fulfilled, I would at least like to receive an update or provide me an option to cancel my order. From what I am seeing, the only option I have to cancel my order is to wait 20+ min to talk to a chat representative online and over the phone. There isn't even an email for me to formally submit my cancellation.

Please allow me to cancel my order PIer 1 if you are seeing this complaint.

I ordered a mosaic patio set for 220 dollars. They have already charged my bank and taken the funds. I ordered may 2nd and still have yet to receive it. During a time like this where funds are very limited in America,I would hope that when I order something I'd actually receive it. I understand we are going through an epidemic but it's not ok to take a person's money, send them an email stating that the order has been delayed and you have no idea when you'll receive it!!!! It's absolutely ridiculous!!!! I've called customer service they are non existent, I've done an SMS chat, nobody answers or they answer and drop your message. I've even done a Facebook messenger and someone answered and said "let me check on your order" I waited for a response and the agent disappeared! What kind of business is this? Please just deliver my items pier one. You took money out of my bank give me my items that I work hard for!!!

I placed an online order for a light fixture that was delivered to my house, but it isn’t the right size for the space so it won’t work. Pier One’s website gives no instructions for how to return via mail, and all stores are closed. It states on the website you just call Pier One customer service to arrange for a return. Weird, but ok. So I call, and I call, and I call, and I wait on hold, and wait and wait and wait and wait. Oh, I have children and a full time job by the way. Between my husband and myself we’ve spent hours upon hours trying to reach someone, only to be hung up on after extremely long hold times. Of course there’s no email link so I can’t email for help, and the online chat queue (as MULTIPLE other customers have explained) says you’re # 300 in queue so I wait and wait and wait (seeing a common theme here?) only to be told to try again another time. This is absolute crap and it’s unacceptable. You cannot continue online business if your consumers have no ability to contact anyone other than the Revdex.com to get a reply/assistance. This is shady and pathetic. Shame on Pier One.

Pier 1 says they are there to help during covid. REALLY????? They had me return a severely damaged chest of drawers, no leniency as being able to return when the stores open or with possibly just pictures because the item weighs over 125 pounds. NO! You have to return ship it, which I did and STILL NO REFUND! This was charged on my pier 1 card. Now they also have the merchandise.

I guess it will take a class action suit!

I purchased two chairs from the consumer and received two different chairs that I did not purchase. I have been attempting to reach the consumer with no availability. I called and customer service states an 4 hour wait. I went to the chat customer service and once I made it as the first in line, it was disconnected for no agents available. I’m at the point of disputing the charges.

I placed an order with Pier One for 2 lanterns. The large galvanized lantern arrived with its glass broken. I have been trying for the better part of a week to speak with someone in customer service. I am unable to get through by phone and the chat feature says it is unavailable. Pier One has not provided any email address for me to contact them and stores are not open because of COVID 19. This is order number ***.

I placed several orders with Pier One in the recent months. I received two items last week that I need to return because they won't work. There is no return shipping address listed anywhere. I tried calling every day this week and the message is "the wait time is 3 hours" or gotten hung up on by the system. Tried emailing and chat which puts you on hold for an hour then deletes you. I receive emails from Pier One many times a day to purchase but you can't return merchandise. I have been a loyal customer for years spending thousands of dollars. What is the new return policy if any?

I am trying to receive guidance on how to return a furniture order, and the only means of communication according to the pier 1 website is via chat. I waited on the queue 3 times, for about 20 mins each time, only to be kicked off the chat at the time that I reached 1 on the queue.

Attempting to return damaged item to Pier One imports. Delivered damaged. Was given phone number 1-***-***-*** to call for return/refund and you can't get through to this number. When you select the appropriate prompt, it disconnects. I tried the online chat feature and was cr 205, got to a number in single digits and it disconnected saying they were having technical issues. I am getting nowhere for past 2 days. I want to return this item and get my money back. Even tried their text messaging option and got the response: they unable to receive incoming tex/sms. This option was given to by Comenity bank. I am well within their return time-frame of 60 days. Only had the item for 3 days.

Deceptive internet store practice. Website stated they had a 25% off sale and a buy 4 get 2 free. Placed items in the cart and it appeared the have worked fine. When the order was delivered two of the items were broken and 4 were missing. Called for a week straight will hold times of 3 hours multiple time the system hung up before I was connected and also tried to chat but with the same result disconnected before I reached a person. When I explained the problem they dismissed it and said you got the promotion that you were supposed to get. They they are sorry that I missunderstood the website. I sent them pictures of the transaction online and they still stuck to their position. It was clear proof. They offered to replace the broken items but not the promotional free items. I asked for a return label for all the items and they said ok but I would not get the refund for 30 day or more after the items get to their warehouse.

I placed an order with Pier One for 4 Bradding dining chairs in Stonewash. I received them this week. One was broken in the box, the other three are great. When I went to their website to look up my order and ask for a replacement, my order was gone. I still have the email order confirmation, but even trying to look up the order by searching that didn't locate my order. I tried calling and the call hangs up after I press a selection to speak to someone about an order and the webchat times out as well. I just want a replacement chair, but feel like I've hit a dead end. Order # ***.

I ordered a rug online on 4/30/20 and I need to get in touch with Pier 1 about a refund for item not received. Their phone states that they are having phone and chat issues, and it has been over 2 weeks. Also, their chat option has you wait in que and then when it is your turn, cuts you off. If you can get thru to the phone line it is a 3-4 hour wait. I waited that long once and it cut me of! I need my money back asap and Pier 1 is not making it possible to reach them. Their brick and mortar stores are closed! I know there is a Covid Crisis, but they are not holding up their end of the bargain in making customers accessible to their online or phone line help.

Received dishes ordered on April 21. Not the same set as in the order picture and description. One dinner plate chipped. Would like to discuss replacement of broken plate and correction of set. Have made daily attempts waiting for hours to reach someone via chat to only get kicked out when I am next in-line. Have waited on hold via phone several times when not immediately hung up on - only to be hung up on after what was at a minimum a four hour hold time. Order #: ***. Received Coupe bowls instead of rimmed soup bowls in sets. Also one rimmed plate is damaged. Would just like replacement pieces sent. Most particularly the dinner plate.

I ordered two items on May 2, 2020. I did not realize that Pier One was in financial trouble. I am a rewards member. I want to know when and infact will the just be taking my money or am I going to receive the two items. I have called on multiple todays. Today I tried option 1 - about a product and then get a hangup. called again and rang busy on 4 attempts. changed phones. tried option 6 and hang up. called back and got busy signal. tried a land line same thing called - used option 2 hang up and called back and busy. Can't reach anyone on line or on the phone. I want the products and if not I need to look elsewhere and want my money credit. so not okay with PierOne - they should stop selling product and close shop if they can't be responsive. we are paying for someone.

I ordered a Chas chair for $500 and price was reduced to $300 the following day. I tried for three days to contact with Customer Relations and live chat for over seven hours total, to get a price adjustment, and each time I was "next in line" I was disconnected. I've dealt with several other online retailers during Covid-19 with no problem and don't understand why they can't either handle their customers or discontinue their online service.

I have problems with two orders that I placed on Pier1.com - a refund for overcharge and a return of an item. I had emailed (when there was a working email) about the overcharge issue, but yet to receive any response or refund. The other issue with the second order that there is no way to file the return. Their stores are all closed, and the website does not have an option to request the return online. Their return policy says to call to make the request, but I have dialed their number multiple times over several days only to get hung up on without ever speaking to someone. I have also tried the chat option and every time I got to the front of the queue it dropped me. There is no customer service that enables speaking to customers, no online or store options for returns, and no warning when you make the purchase on the website that you will not be able to return. I would like to get both these issues resolved. Thank you.

Pier1 is in Chapter 11. I placed an order on 12 May. Did not receive a confirmation email. Tried to login to my account and password was refused (just used it on the 12th). Asked for password reset via email, never received it. Tried to contact Customer service, wait times are a minimum of 3 hours, held for nearly 2 1/2 hours and was disconnected. Tried contacting them through Facebook and came across hundreds of complaints of people not being able to contact them. There is literally no customer service. They need to shutdown their website and not accept anymore orders if they refuse access to my website account. I’m afraid I will be out $111.00, as my bank will not open a dispute for 30 days and Pier1 will be deep in Chapter 11 by then. Cannot contact Corporate by email either, they have redirected their email link to their store website. They need to shutdown their website ASAP.

Received my order from Pier 1 today and want to return my placemats that were a color different from what I say online. I tried every customer service phone number and none of them work. I then waited on "live Chat" from being number 147 down to be number 1 when I was CANCELED and told to try again later. Are you kidding me?

I have been trying to contact Customer Service since the beginning of May both via phone (3 different numbers) and chat and every time that I do I get cut off with no opportunity to speak with someone regarding a return I want to make from a purchase on 3/22. I’m very concerned that I will not be able to complete this return as stores are not currently open and I can’t get in touch with anyone in Customer Service.