Piper Lou Collection Reviews (%countItem)
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Piper Lou Collection Rating
Address: 7868 US 70 Bus Hwy W, Clayton, North Carolina, United States, 27520-5008
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I ordered a tank top that was wrong when I received it. I've emailed several times. I can't believe anything this simple is so hard for a company to resolve! I just want a refund now and can't get any response back!
Hi ***,
We already shipped the replacement apparel - reference code 839687-REP-EDGE
***
Please let us know if you need help.
They have the worst customer service. I purchased a large order and they sent me the wrong thing and will not return calls or emails. Do not order from them. They won't make it right. Website says 24/7 customer service and that's not true.
I placed order on 4-21-20 of two different shirts. On 5-14 I received two of the same shirt. I emailed piper Lou and received response saying they would correct. I wanted to check in on replacement so tried emailing this week with no response from company.
Hey ***
Your replacement request is ***
I will get this out asap for you. Sorry again for all the waiting game. We will resolve this the soonest possible.
Worst customer service. I have been waiting on an order since April 20th, all I keep getting is we have checked with the warehouse and will let you know when it ships.
I have asked for a refund multiple times but they refuse to give a refund.
will not be ordering from them again!
Hi ***,
Order# *** and ***
The orders were already delivered on May 12, 2020.
Please let us know if you need further assistance.
No they were not delivered to me, check the notes on file.
You were supposed to put in for a reshipment but I have never received anything.
I requested a refund and was offered a 10% discount
Can you please send us an alternate shipping address so we can reship and if you could please request for a claim# and email it to us.
You already have all the information on my account.
As I can not post any personal/confidential info here, I already replied to your email.
We will reship your package.
What I really want is a refund but have been denied this on multiple occasions with no reason why?
I do not want the product anymore as its not needed 8 weeks later.
Next step is disputing this charge with my credit card company.
This is absolutely ridiculous!
Although we would like to hear that you always have a delightful customer experience with Piper Lou, we are glad you took the time to send your candid feedback. We take customer feedback very seriously and the information you provided is critical in assisting us with achieving our goal of continuously improving our performance and service. We can only reship your items as these items were already being processed and initially shipped but sadly, FedEx screwed up last MAY and so we are taking responsibility for their error as a token of our regards to you are as our loyal customer. I hope that you will understand where we are coming from.
Horrible customer service!! Placed in order for five hats, the hats arrived unfinished, a hot mess on the inside totally inappropriate to give as gifts. after contacting the company it took over a month to receive replacements and when I received the replacements three out of the five hats were not the hats I ordered. In a string of 24 emails five different customer service people answered them most of which did not even read the emails they were replying to, which caused more frustration and confusion. I have offered to return all the hats they keep sending me that are incorrect, they never reply on how I should do that, this order has taken more than 2 months and as of today I still have not received the correct hats. They refused to refund me for my complete order, or send me the proper hats in a timely manner. I'm about to open a dispute with my credit card company. The website only has five star reviews because the company sends you a link to review them after your order has been received and they only push five-star reviews to their website falsely representing their company.
Hi ***.
ORDER# ***
My apologies for this terrible mess. I will take over and make sure that you will receive the correct hats.
No need to return anything to us, you can keep all the hats you received.
I will send you the following :
I'll Bring The Tacos Hat
Cotton Twill / Teal
SKU: PLH - 1523 - CTH - Teal
I'll Bring The Jello Shots Hat
Trucker Hat / Black
SKU: PLH - 1623 - TH - Black
I'll Bring The Shenanigans Hat
Cotton Twill Hat / Neon Pink
SKU: PLH - 1520 - CTH - Neon Pink
The new order request is 929166. I will put a RUSH to this and make sure that you will receive this asap.
Regards,
*** / Lead CS
This company only finally responded to me to send me yet another set of replacement hats as the first two orders were damaged and incorrect after I filed a*** claim and claim with Revdex.com. I gave them more than enough notice that I wanted my order canceled and a refund which they disregarded and sent replacements anyways that I no longer need. This company spent two months ignoring emails, answering questions I did not ask, and generally making a frustrating situation even worse. I no longer need or want their product yet they are continuing to try and act like sending me yet another replacement after the date that I needed it by and after the emails where I asked for a refund is some sort of retribution to make themselves look better when it in fact is not. Be very careful with this company they do not allow you to review on their website or their *** page, you can only submit a review via an email link that they send you which they can decide whether or not to display on their website. I've emailed many customers who have commented on their *** page to see if they had a similar experience to me and the amount of people who shared their frustrations with this company with me is absolutely astounding. Once again buyer beware
Here is your tracking info now :
Horrible customer service. I have been waiting for a month for a cup to be received. It is lost in the mail. Contacted customer service so they could file something with FedEx and no one will contact me back.
Hi ***,
Order# ***
This order is already delivered to this address:
***
***
You may contact FedEx to locate your order.
Too bad that isn't the order I was speaking about. It is order*** that was suppose to be delivered to me. I have also sent two more emails about this and still no response!
We got your tracking info here and we will make sure this gets to you asap. ***
We already contacted FedEx to get this resolved asap. Thank you!
Great products! Great shipping and delivery! Recommend to all of my friends!
I placed an order for End of the Year Teacher Gifts on April 24, 2020. Received the order on May 11, 2020, of just cups with no logos on them. After making me jump through hoops (taking photos of each one, the box, the packing slip, etc. and email it to them) they finally agreed to process the order correctly. I even offered to return the blank cups if they would send me a label (what do I need a box of blank cups for??) and they declined. After numerous emails and phone calls to them, I finally received an email on May 21, 2020, that the order was being reprocessed. To date, I have not received my order, and each time I email them I get emails thanking me for my order but no actual response to my questions. On May 28, 2020, *** said he went directly to the warehouse to request an update on my order. On June 3, 2020, I asked for an update and received an email that they were submitting my order THAT DAY! This company is a joke and their employees are clueless. Terrible customer service and no respect for the truth. I guess our hardworking teachers aren't worth their time or consideration.
Hey ***, thanks for calling our attention.
Upon checking, we already refunded order# *** > see all info here ***
Although we would like to hear that you always have a delightful customer experience with Piper Lou, we are glad you took the time to send your candid feedback. We take customer feedback very seriously and the information you provided is critical in assisting us with achieving our goal of continuously improving our performance and service.
Please accept the code*** for a 25% discount on your future order.
We still do want to do business with you and we promise to impress you on your next order.
Thank you for your understanding and enjoy the rest of the week!
Clearly you don't take customer feedback seriously as all I have been asking for is my order but I have been told it was already back in the process every time I check. I am not going to keep resubmitting orders and paying while your company keeps not responding to a direct question. Would you like to see ALL of the emails I have sent asking about how to get an order processed and ALL the responses from your company telling me it's on the production line and I should be receiving it soon? If you can't answer a simple question and provide decent customer service, why would ANYONE want to do business with you?? I had a $250 order and you couldn't be bothered to get it right, respond to my calls and emails, fix it to date (almost two months later)! NO ONE should be doing business with your company unless they want to waste time and money.
Hi ***, please let us know via email how we can assist you further ***@piperloucollection.com
You can assist by fulfilling customer orders promptly and nit teaching your employees to lie to customers. Your reviews should show you that your company business model is a joke and needs work and yet you clearly don't care. Maybe spend less time debating with customers on here and mite actually fulfilling orders.
We will address your feedback with our team. Thank you.
Have made many orders, have had maybe one issue but they fixed right away and was amazing about it. I have recommended them to so many people.
When we had a broken lid they were quick to respond and had it replaced. They were awesome!
Piper Lou has terrific merchandise, but even better customer service! Will continue to do business with them!
I absolutely love my cup. My very first order the shillings based on a timely matter. I got the correct color & quote on my cup. I absolutely love it. Can't wait for my next order to see I a.
LOVE this company! They have the best customer service I have ever had to deal with. TWICE I screwed up while ordering and both times they helped me quickly and easily. AMAZING!
I have ordered a few times now from Piper Lou! Apparel and of course tumblers!! Loved them all! Always reply back to my questions on Facebook too which is a plus! Keep being awesome!
Love Piper Lou products!!! Great customer service, fast response with questions. â¤ï¸â¤ï¸â¤ï¸
I love Piper Lou. I've placed 4 orders since March and have not an issue with any of them. I'm definitely going to be ordering more shirts and tumblers. I've referred several friends too, because they love my tumblers as much as I do!
I'm working on my fifth order in less than three months and they're always for multiple items. I love Piper Lou tumblers. I've purchased for myself and as gifts for friends. I've never had an issue placing or receiving my orders. Definitely recommended.
Wonderful company. Love the product and ships out fast. They are always there to help and answer any questions
Piper Lou-Who's are AMAZING! They really go above and beyond! I ordered a tumbler and immediately realized I ordered the wrong one. Messaged Piper Lou to find out if it could be switched out before the order was shipped. I was told that it had been taken care of. Little did I know that "taken care of" meant they'd just throw the correct tumbler in with the the wrong one I ordered! They must've known what an i
t I felt like for doing something so dumb! Anywho, they are amazing, you won't be disappointed, you're welcome, carry on!
Piper Lou is more than tumblers and t-shirts. They are a community of creative minds. Who are so willing to share their community to their customers. They have thousands of followers and many if us - including piper lou employees correspond every day. They get to know us individually. They support us in troubled times as well as happy times. We have developed friendships that are truly very special. Piper lou allows us (men and women) to be ourselves. Open and candid with no judgment.
Not many companies are transparent anymore. Piper lou is. If there is a problem, they try to resolve it as soon as possible.
They offer several items for charity. Which is awesome. And not just the normal cancer or heart disease but for animals and other countries who have faced devastation. Such as Australia and their wildfires just to name one. There are donations for auto immune disease and mental health - I could go on and on.
Some people may have complained but you can't please everyone. But a majority of their customers adore them.
So this review is about so much more than products. And I LOVE everything I have from them. I have a collection of tumblers, t-shirts and sweatshirts and it continues to grow almost weekly, lol.
So Piper Lou - thank you ð??? I am grateful to have found your company and am excited to watch your business grow!