Piper Lou Collection

Who knew tumblers and t-shirts would build such an amazing company and community!? Nothing but pure love for Piper Lou and the team of amazing people who work there!

This is a real review, not someone from the company. I am amazed at the reviews that talk about bad customer service. I just had the most wonderful experience with Barbara. Her voice had a smile in it and she couldn't have been nicer. My issue was with sizing and she resolved it immediately. Love the products and now I love the company.

I placed my first order on April 15th 2020 received around 2 weeks later incorrectly done. I have sent numerous emails contacting them when they continue to say they're sending the correct shirts. It's now May 28th a month-and-a-half later and I have still not received my shirts that I ordered. I will no longer do business with this company. Bad business.

I have been having the worst experience with the Piper Lou company. I ordered 6 tumblers in April. My order was delivered April 27 missing one of my tumblers. I sent an email with a picture of the invoice that same day. Since then I have been getting the run around and honestly not help. I was told my item would be made and shipped out in 10-14 days, then two weeks later it was 5-7 days when I asked again about my item, then I called May 11th, 19th, emailed 23rd and was told each time that my item was sent out priority and would be shipped out a day or two later. Tomorrow it makes a month since my order was delivered and still am missing my tumbler. Nothing is being done to help and to be honest the emails I am getting feel a bit condescending, like I am wasting their time for my missing item. Even through the phone I feel like it's just a brush off and they are just saying another day or two and it will be shipped out, like it's a scripted response. I am so disappointed and I wanted to order more tumblers for gifts and also myself, but after this experience I feel I should just find another company. It's sad cause I love their tumblers, but there customer service and broken promises have just put me off this company.

This is my 6th tumbler for myself...my 1st 20 oz and I love it!

I placed an order and it never arrived. Marked as delivered but I did not receive the item. I get numerous deliveries a week without an issue and I have for the two years I have lived here. Horrible customer service. Basically file a claim with USPS and wait yet another 4-8 weeks for their response then Piper Lou will decide what they roll fo. It has already been 3 weeks of jumping through hoops. Meanwhile, I'm out nearly $30 and no item. Thankful it was only $30 I guess....

Wonderful site to order from. Shipping as promised even during the pandemic. Very happy with my orders and will definately vuy from them again!

Troubles for over 1 month. Bad customer service. Can't get resolution to an exchange issue nor refund.

I cannot say enough great things about Piper Lou and their customer service. I have experienced issues with orders and the agents I have spoken to have gone above and beyond to resolve my issues. It does take time but that is to be expected with everything going on.

Piper Lou is amazing! Their customer service is wonderful and very quick to resolve any issues. Their shipping is delayed right now because of the Covid-19 pandemic and they have been very upfront about that.

They have awesome products! Great quality and great customer service!!

Awesome products and amazing customer service! I've purchased for myself and gifts for friends as well.

I have ordered from this company without any issues. I receive email confirmation every step of the way. I have no had to return anything so I can not comment on that side of customer service. I would recommend this company for customized tumblers!

This business is amazing and their customer service is awesome. I recommend them highly.

Super personable, excellent customer service, great product! I have made several orders and they always arrive as fabulously as I expected!

No complaints regarding this company. Love everything received. When I did have a problem, customer service was all over it and helped very quickly!!! Longer wait times during the Pandemic, but that was to be expected with the TON of orders that they were receiving. Thank you!!

Love this company! Shirts are comfortable and funny. The tumblers are gorgeous, witty, and keep my drinks cold all day long.

Awesome products, fabulous customer service! I will be a forever Lifetime customer here!

I ordered two cups and received them and we love them!! I have ordered two more cups and they've already been shipped and I expect them next week!! Great quality!

Piper Lou has the best customer service. They genuinely care about their product and want to provide the best service for its customers. They respond quickly to emails and want to resolve issues to the customer's satisfaction . I would definitely recommend this company to anyone looking for quality products.