Piper Lou Collection

I placed an order for End of the Year Teacher Gifts on April 24, 2020. Received the order on May 11, 2020, of just cups with no logos on them. After making me jump through hoops (taking photos of each one, the box, the packing slip, etc. and email it to them) they finally agreed to process the order correctly. I even offered to return the blank cups if they would send me a label (what do I need a box of blank cups for??) and they declined. After numerous emails and phone calls to them, I finally received an email on May 21, 2020, that the order was being reprocessed. To date, I have not received my order, and each time I email them I get emails thanking me for my order but no actual response to my questions. On May 28, 2020, *** said he went directly to the warehouse to request an update on my order. On June 3, 2020, I asked for an update and received an email that they were submitting my order THAT DAY! This company is a joke and their employees are clueless. Terrible customer service and no respect for the truth. I guess our hardworking teachers aren't worth their time or consideration.

This is a real review, not someone from the company. I am amazed at the reviews that talk about bad customer service. I just had the most wonderful experience with Barbara. Her voice had a smile in it and she couldn't have been nicer. My issue was with sizing and she resolved it immediately. Love the products and now I love the company.

I placed my first order on April 15th 2020 received around 2 weeks later incorrectly done. I have sent numerous emails contacting them when they continue to say they're sending the correct shirts. It's now May 28th a month-and-a-half later and I have still not received my shirts that I ordered. I will no longer do business with this company. Bad business.

I have been having the worst experience with the Piper Lou company. I ordered 6 tumblers in April. My order was delivered April 27 missing one of my tumblers. I sent an email with a picture of the invoice that same day. Since then I have been getting the run around and honestly not help. I was told my item would be made and shipped out in 10-14 days, then two weeks later it was 5-7 days when I asked again about my item, then I called May 11th, 19th, emailed 23rd and was told each time that my item was sent out priority and would be shipped out a day or two later. Tomorrow it makes a month since my order was delivered and still am missing my tumbler. Nothing is being done to help and to be honest the emails I am getting feel a bit condescending, like I am wasting their time for my missing item. Even through the phone I feel like it's just a brush off and they are just saying another day or two and it will be shipped out, like it's a scripted response. I am so disappointed and I wanted to order more tumblers for gifts and also myself, but after this experience I feel I should just find another company. It's sad cause I love their tumblers, but there customer service and broken promises have just put me off this company.

I placed an order and it never arrived. Marked as delivered but I did not receive the item. I get numerous deliveries a week without an issue and I have for the two years I have lived here. Horrible customer service. Basically file a claim with USPS and wait yet another 4-8 weeks for their response then Piper Lou will decide what they roll fo. It has already been 3 weeks of jumping through hoops. Meanwhile, I'm out nearly $30 and no item. Thankful it was only $30 I guess....

This is my 6th tumbler for myself...my 1st 20 oz and I love it!

Wonderful site to order from. Shipping as promised even during the pandemic. Very happy with my orders and will definately vuy from them again!

Troubles for over 1 month. Bad customer service. Can't get resolution to an exchange issue nor refund.

They have awesome products! Great quality and great customer service!!

Piper Lou is amazing! Their customer service is wonderful and very quick to resolve any issues. Their shipping is delayed right now because of the Covid-19 pandemic and they have been very upfront about that.

I cannot say enough great things about Piper Lou and their customer service. I have experienced issues with orders and the agents I have spoken to have gone above and beyond to resolve my issues. It does take time but that is to be expected with everything going on.

Fantastic products/great quality. Fantastic customer service. They really engage their customer base with social media, live videos, and weekly specials.

Shame so many people complain about shipping times when everyone is behind in production and shipping due to COVID.

I LOVE Piper Lou! The cups are amazing. They keep my coffee hot for well over 2 hours, and the ice is still there from yesterday.
Shipping has been a little slow, but that's expected with the COVID regulations right now. Before all this, it was 7-12 days before my order was on my front porch.
I have had 2 orders that did not come as ordered, but I emailed the company, not Facebook messaged, and both instances were handled in a timely manner. All you need to do is reach out appropriately.
This company has been great and I will continue to order more from them.

Loved my first order so much I ordered more for gifts for family members.

Love this company, have placed several orders with no issues.

great products and even a better customer service. They are an awesome company.

I have customized 4 (tumblers, mugs, wine glasses).....they have great customer service employees (even with the pandemic)! I followed up on 1 of 4 orders and it shipped THAT day and my other 2 shipped the next....great quality products...I have tumblers and tank tops...I can't say enough on the level of professionalism that Piper Lou Collection embodies. I'm a customer for life!

Piper Lou has the best products and the customer service is awesome!!

Piper Lou has the best products and there customer service reps are awesome.

Piper Lou is an amazing company and their interaction with their customers is top notch! Everything I ask of a business is in this company!