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Piper Lou Collection

7868 US 70 Bus Hwy W, Clayton, North Carolina, United States, 27520-5008

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Reviews Hats, Online Retailer, Clothing, Novelties, T Shirts Piper Lou Collection

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This is my first time writing a review, lt alone what I'm about to say. First off,, her promo codes never worked for me,, & TRUST me when I say I tried everything! Idk how many email I sent,, probably about 10-not a single response. The little 10$ credit one the, & this really hit home,, it's on the May "Mental Awareness" part. So, I picked out actually 3 tanks that I was so excited about. Go to check out,, I hadn't spent enough $ yet! Uninstalled her app,, and besides ***, never been disgusted with a business. EVER!

This business did not ship my order till I made an inquirer if my order had been shipped and provided them with proof of my purchase . They had no idea I placed an order till I contacted them 10 days later. And then only shipped it when I provided proof of my purchase. This business is yet another internet scam business they hope people make impulse purchase and forget or don't follow up on their purchases they have made .
10 days out and they just shipped it today after I sent them proof of my purchase .

I ordered a tumbler from Piper Lou and ended up changing my mind. The returns page on their website did not work, so I ended up having to email their customer service since no one answered the phone. I was given directions on how to complete the return, which involved me sending a tracking number for the package. I was told they would complete the refund upon them receiving the package. The package has been sitting at the returns warehouse for TWO WEEKS and despite me sending further emails to inquire on the status, none of the people seem willing to help - they'd rather just brush it off with a generic "give it some time" and an offer to check in with the fulfillment team, which was never done. This has been such a terrible experience that I will never shop here again and I'll happily tell others to avoid Piper Lou as well.

Piper Lou Collection Response • Mar 02, 2020

Hi ***, upon checking, you were already refunded last Feb 28. Feel free to coordinate with your bank about this fund. Please let us know if you need more help.

AWFUL service! I ordered 2 things - tank top and hat - with Paws for Australia emblem, liking the fact they donate to the cause. I still have not received the correct hat! TEN emails and almost 4 weeks later, they keep thanking me for my patience, but I still don't have the hat I ordered. Tank top is cute but hat is weeks late for my dad's birthday. Sooooo unsatisfied with this company!

Piper Lou Collection Response • Feb 28, 2020

Hi *** we already sent the item that you were looking for *** - delivered to you on Feb 22. Please send us an email again if something is missing so we can assist you right away.

I have ordered from here several times and while some items have taken a bit longer on shipping, what you have to remember is they are doing these as custom orders. They don't have them sitting on shelfs most the time and I can only assume they receive 100's of orders a day. The tumblers I have received are all amazing. The shirts are soft and the designs on them don't wash off or crack. I would recommend getting a size larger than needed (just my opinion). Some of the funniest sayings around and they will do custom ones! I have also ordered wine tumblers every year for my kids teachers and they ALWAYS love them!

Love that I can order items with sarcasm, cuss words or "nice" sayings. Something for everybody. Customer service, A+

Piper Lou Collection Response • Feb 11, 2020

Thank you ***!! We love hearing such good compliments from our customers!

I've ordered at least 5 times from Piper Lou and have received my orders in a timely manner. Customer service has always been responsive and helpful. Love the option to personalize. Looking forward to ordering this years round of summer fun cups!

Piper Lou Collection Response • Feb 11, 2020

Thank you so much for your continued support!! And we love being able to make customized items that you might now find somewhere else.

Great customer service! I have placed/received several orders over the last couple of years and have never been disappointed. The quality of their merchandise is top notch and they are very responsive to questions.

Piper Lou Collection Response • Feb 11, 2020

Thank you so much for the positive feedback and continuous support!!

I absolutely love these cups and the company. In a world where everyone's so touchy, It's nice to be able to say what I want to. So, thank you!

Piper Lou Collection Response • Feb 11, 2020

Yes!! We love having very "expressive" material to make everyone's day a little better!

I love my tumblers and will be ordering many more in the future.

Piper Lou Collection Response • Feb 11, 2020

I'm so glad you loved your orders!
Thank you for your continued support!

Recvd exactly what I ordered. Was notified of shipping info and given a tracking #. Arrived in a timely matter. Great quality products!!

Piper Lou Collection Response • Feb 11, 2020

Thank you so much ***! We loving hearing we have satisfied customers with great experiences.

One order I placed , I made the mistake. They fixed it so quickly I couldn't believe it. Their customer service is a+

Piper Lou Collection Response • Feb 11, 2020

! I'm so glad you loved your experience with us! We loving hearing how happy our customers are.

I am so impressed with this company they are always available and there products are awesome, not to mention the fact that they raised 200,000$ for Australia wild life and Australia fires super company.

Piper Lou Collection Response • Feb 11, 2020

Yes!! We managed to raise that amazing amount of money for the Australia donations thanks to our amazing customers that pulled through and really just amazed us! We loving having a strong family like customer base with all this support.

Loved the cup I received. Great quality and fast service.

Piper Lou Collection Response • Feb 11, 2020

Thank you so much for the great feedback! We love seeing our customers so satisfied!!

Great experience - arrived on time and exactly as I wanted.

Great company takes a while to get things which is fine especially with the Australia fundraiser they are having so I was alright with a longer wait time. Great quality can't wait to get my next order!

Piper Lou Collection Response • Feb 11, 2020

Thank you ***! Yes! Australia definitely gave us a run for our money but we have pulled through! I'm glad you loved your items!

Love my merchandise !! Great customer service , great sales in the group . I've been pleased with all my purchases .

Piper Lou Collection Response • Feb 11, 2020

Thanks ***! I'm so glad you are in our group and can catch our amazing specials!

What an amazing company! Received my products in the timeline specified. Only once was I confused when I got shipping confirmation and when checking it, said Piper Lou cancelled it. I called and spoke to someone and the issue was them trying to combine my monthly subscription (which was not ready to ship yet) with a current purchase. They went ahead and made adjustments to get my order shipped out the same day.

Piper Lou Collection Response • Feb 11, 2020

Thanks for the review!! We love hearing from all our customers! I'm so glad we got that straightened out for you in a timely manner!!

I ordered 5 tumblers and upgraded lids from Piper Lou two of them were customized! I reached out to them by email and through *** Messenger and received a response quickly! I ordered on Jan 30th, received shipping confirmation on Feb 2 and order received on Feb 4th! I am sooooo happy with my order and the time it took from start to finish! Customer service was amazing!

I have not yet ordered any of the Australia merchandise but there posts on their *** page has stated numerous times that they are behind on those items because of the large quantity! They have donated over $200,000 so you know they have been busy!

I highly recommend this company and will continue to do so! I cannot wait to order more personalized items from them!

Piper Lou Collection Response • Feb 11, 2020

Yes!! We were so amazed by how our customers just came through and totally amazed us with the Australia orders! I also love that you got customized tumblers, being able to create something for you that might not be available other places!

Quality products, great service! Will definitely order again in the future!

Piper Lou Collection Response • Feb 11, 2020

Thank you so much! I love that you had a positive experience with us!

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Address: 7868 US 70 Bus Hwy W, Clayton, North Carolina, United States, 27520-5008


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