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Piper Lou Collection

7868 US 70 Bus Hwy W, Clayton, North Carolina, United States, 27520-5008

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Reviews Hats, Online Retailer, Clothing, Novelties, T Shirts Piper Lou Collection

Piper Lou Collection Reviews (%countItem)

I LOVE Piper Lou! The cups are amazing. They keep my coffee hot for well over 2 hours, and the ice is still there from yesterday.
Shipping has been a little slow, but that's expected with the COVID regulations right now. Before all this, it was 7-12 days before my order was on my front porch.
I have had 2 orders that did not come as ordered, but I emailed the company, not Facebook messaged, and both instances were handled in a timely manner. All you need to do is reach out appropriately.
This company has been great and I will continue to order more from them.

Piper Lou Collection Response • May 19, 2020

Thank you so much for your support and you are one of the reasons why we are working very hard in making more amazing products.
Please send us an email anytime [email protected] if you will ever need assistance!

I am really pleasantly surprised with not only the products from Piper Lou, but their staff and customer service as well. My customized order was absolutely perfect and what I wanted it to be. They were communicative when I had questions. Their *** page is another great resource that they monitor often. During the current state of affairs in our country, as well as a significant influx of orders, they are experiencing some delays in shipping -but then again so is nearly everyone. I appreciate their transparency in regard to this during this time. I recommend this business.

Piper Lou Collection Response • May 19, 2020

Thanks for the support and we truly appreciate your kind words. God bless and stay safe wherever you are.

Fantastic products/great quality. Fantastic customer service. They really engage their customer base with social media, live videos, and weekly specials.

Shame so many people complain about shipping times when everyone is behind in production and shipping due to COVID.

Piper Lou Collection Response • May 19, 2020

Thank you so much for your support and you are one of the reasons why we are working very hard in making more amazing products.
Please send us an email anytime [email protected] if you will ever need assistance!

I've been ordering for over 3 years with this company. Each time has a pleasure. Customer service responds quickly and professionally. The company has also gone above and beyond to create custom orders for me on several occasions. Great company, fantastic service, high quality products.

Piper Lou Collection Response • May 19, 2020

Thanks for the support and we truly appreciate your kind words. God bless and stay safe wherever you are.

I have placed multiple orders with Piper Lou throughout the last few months and I have had no issue with any of them. Each item has come in perfect condition, as ordered and in a timely manner. Great job, Piper Lou!

I've never seen a company who didn't charge for custom orders and that's what this company does best. No extra charge gets me basically whatever I want custom etched on a cup and in super fast time. Their customer service is outstanding they are so honest. The highest of quality merchandise for CHEAP. 100% a loyal customer lifelong customer.

Piper Lou Collection Response • May 19, 2020

Thanks for the support and we truly appreciate your kind words. God bless and stay safe wherever you are.

Friendly and quick response. I placed several orders and even with the delay for my special orders they are taking care of me.

Piper Lou Collection Response • May 19, 2020

Thanks for the support and we truly appreciate your kind words. God bless and stay safe wherever you are.

I have purchased from piper Lou several times over the past year and a half, never had any issue. Love all my cups.

Piper Lou Collection Response • May 19, 2020

Thanks for the support and we truly appreciate your kind words. God bless and stay safe wherever you are.

Fantastic products and customer service. The cups are amazing! Absolutely happy to keep doing business with Piper Lou!

Piper Lou Collection Response • May 19, 2020

Thanks for the support and we truly appreciate your kind words. God bless and stay safe wherever you are.

Have placed 3 orders. The first one was slow arriving, but was very satisfied with the quality once it finally came. The second order was a special order set of coffee cups and they were exactly what I ordered and arrived quicker than expected. The third order was a mix of special order and a pre-made design cup. Both were exactly what I ordered and delivery was quick! I'll be ordering again.

Piper Lou Collection Response • May 18, 2020

Thank you so much for your support and you are one of the reasons why we are working very hard in making more amazing products.
Please send us an email anytime [email protected] if you will ever need assistance!

Piper Lou is an amazing company and their interaction with their customers is top notch! Everything I ask of a business is in this company!

Piper Lou Collection Response • May 18, 2020

Thank you so much for your support and you are one of the reasons why we are working very hard in making more amazing products.
Please send us an email anytime [email protected] if you will ever need assistance!

Piper Lou has the best products and there customer service reps are awesome.

Piper Lou Collection Response • May 19, 2020

Thank you so much for your support and you are one of the reasons why we are working very hard in making more amazing products.
Please send us an email anytime [email protected] if you will ever need assistance!

Piper Lou has the best products and the customer service is awesome!!

Piper Lou Collection Response • May 19, 2020

Thank you so much for your support and you are one of the reasons why we are working very hard in making more amazing products.
Please send us an email anytime [email protected] if you will ever need assistance!

I have customized 4 (tumblers, mugs, wine glasses).....they have great customer service employees (even with the pandemic)! I followed up on 1 of 4 orders and it shipped THAT day and my other 2 shipped the next....great quality products...I have tumblers and tank tops...I can't say enough on the level of professionalism that Piper Lou Collection embodies. I'm a customer for life!

Piper Lou Collection Response • May 19, 2020

Thank you so much for your support and you are one of the reasons why we are working very hard in making more amazing products.
Please send us an email anytime [email protected] if you will ever need assistance!

great products and even a better customer service. They are an awesome company.

Piper Lou Collection Response • May 19, 2020

Thank you so much for your support and you are one of the reasons why we are working very hard in making more amazing products.
Please send us an email anytime [email protected] if you will ever need assistance!

Love this company, have placed several orders with no issues.

Piper Lou Collection Response • May 19, 2020

Thank you so much for your support and you are one of the reasons why we are working very hard in making more amazing products.
Please send us an email anytime [email protected] if you will ever need assistance!

If I could give 0 stars, I would!! I placed an order on April 22nd. Today is May 13th, 21 days later, and my order has STILL not been shipped. I received an email on Monday, May 11th stating my order had been shipped. This is NOT the case. They simply printed a label and the order is still sitting in their warehouse as the label still (2 days later) has NOT been scanned by USPS. I have emailed them numerous times and all I get is the standard "thank you for your patience" response. I would absolutely NOT recommend this company to ANYONE!!! I wish there was a way to let the people on their *** page know how horrible their customer service is but they won't approve anything that is posted on their page!!

Piper Lou Collection Response • May 13, 2020

We got your tracking info here :

Customer Response • May 14, 2020

It took me filing this complaint to get my items shipped. I would not recommend this company

Piper Lou Collection Response • May 14, 2020

We are sad that our shipment did not meet your expectation. Although we would like to hear that you always have a delightful customer experience with Piper Lou, we are glad you took the time to send your candid feedback. We take customer feedback very seriously and the information you provided is critical in assisting us with achieving our goal of continuously improving our performance and service.

Please accept the code *** for a 25% discount on your future order.
We still do want to do business with you and we promise to impress you on your next order.

Thank you for your understanding and enjoy the rest of the week!

At first I thought they were a little slow but then I realized their laser etching things so it takes a minute so actually I've been getting pretty decent stuff from them for like the last month so A++

Piper Lou Collection Response • May 19, 2020

Thanks for the support and we truly appreciate your kind words. God bless and stay safe wherever you are.

I absolutely love my cups.. but...
My 1st order they got a cup wrong... it then took them over 3 weeks to fix it
My 2nd order wont arrive till saturday may 9th. I place the order April 17. They did not send any updates on shipping. No tracking number until you contact them. This has to be the most frustrating part. I get during the pandemic shipping will be delayed... but it would be nice to get an email b4 hand

Piper Lou Collection Response • May 19, 2020

Order# ***

We are sad that our shipment did not meet your expectation. Although we would like to hear that you always have a delightful customer experience with Piper Lou, we are glad you took the time to send your candid feedback. We take customer feedback very seriously and the information you provided is critical in assisting us with achieving our goal of continuously improving our performance and service.

not Very happy with product heavy 100 percent cotton shirt but more for a man I ordered a 2x and it was Hugh much bigger than a girls 2x. Had to take scissors to it. Just to make it look good . When got the order black was on the shirt from the lettering.

Piper Lou Collection Response • May 05, 2020

Hey ***, please send us an email right away or phone us too - and send us a photo and order # so we can assist you right away.

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Address: 7868 US 70 Bus Hwy W, Clayton, North Carolina, United States, 27520-5008

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