Pitney Bowes Inc.

January 09, 2017 Revdex.com Serving Connecticut [redacted]   RE: Revdex.com [redacted]  
[redacted] [redacted]
[redacted]
[redacted] Dear Ms. [redacted],   I am in receipt of Revdex.com [redacted].  I...

have requested the account to reflect a $0.00 balance due.  Please allow 30-45 days for this request to be processed.  Thank you.   My sincere apologies for the inconvenience.  Pitney Bowes strives to provide the best possible customer service.   Respectfully yours,   Tanja [redacted] Customer Advocate  Office of the President

Please see supporting documents.
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March 20, 2015
[redacted]
[redacted]
[redacted]
 
RE:  Revdex.com [redacted]
 
Dear [redacted]
 
I am in receipt of Complaint [redacted] filed by [redacted] for [redacted]
 The complaint is related to a fee being charged for use of a line of credit the client is utilizing to fund their postage meter refills.  
 
In August 2014, The Pitney Bowes Bank Inc amended the terms and conditions for the line of credit accounts offered to clients (aka: Purchase Power), to include a meter overage fee. 
 
Each meter relationship has a built in maximum meter refill threshold per billing cycle, which the client is not charged for. The established maximum specific to this meter relationship is $500.00, but does vary by meter type.
 
If meter refill(s) in a given billing cycle exceed the established threshold, a meter overage fee the greater of $1.00 or 1% of the amount by which the meter refill(s) exceeded $500.00 applies to the transaction(s).  
 
This is not a transaction charge, and is not usury.
 
I’ve included two separate attachments. The first is a copy of the updated terms and conditions specific to the account identified in this complaint.  The second outlines alternate postage funding options available to clients.
 
Respectfully yours,
 
[redacted] Client Experience Case Manager
[redacted]
[redacted]
[redacted]

Please see the attached copy of the cliient's lease eSigned September 24, 2014.
 
June 02, 2015
 
To Revdex.com, Inc.Attn: [redacted]
 
[redacted] 
[redacted] 
[redacted]...

[redacted]                 
**                             
[redacted]                      
 
RE: Revdex.com [redacted]
 
Dear Ms. [redacted],
 
This is in response to [redacted], Revdex.com complaint [redacted] filed by [redacted]
 
Although there are terms remaining on lease [redacted], the customer requested a settlement amount to cancel the lease. On 05/12/2015 the customer called in asking how much it would cost to terminate the Pitney Bowes lease [redacted] was advised she still had 33 months left on her lease. She insisted that she still wanted the cost to terminate.
 
On 05/14/2015 Mrs. ** was provided, per her request, the termination amount. She was also given the option to restructure the lease in 6 months. Mrs. ** replied “SHE IS GETTING AN ATTORNEY GOING TO THE Revdex.com AND DID NOT WANT A COPY OF HER LEASE OR TERMS SHE DISCONNECTED THE CALL.
 
On 05/19/2015 I received the Revdex.com complaint. Since that time, myself and my supervisor Erin [redacted] have made several attempts each to contact Mrs. **. We have left detailed voice mails with all of our contact information. Mrs. ** has not responded.
 
I have attached a copy of the lease that was signed electronically by Bin Hu. It clearly and in large print at the very top of the lease states: START MY LEASE BENEFITS TODAY, INCLUDING 39 MONTHS GUARANTEED PRICE PROTECTION AND $50.00 FREE POSTAGE.
 
Pitney Bowes strives to provide the best customer experience to address your business needs in a timely manner.
 
Respectfully,
 
[redacted]
Leasing Support
Client Relations
 
T  +[redacted]
 
Pitney Bowes
[redacted]

Complaint: 11802311
I am rejecting this response because Pitney Bowes never explained or articulated any information about this credit. We spoke to many people at PB and we were offered different outcomes to resolve this problem. But the problem seemed to have been taken care of by one of PB's employees. Again, the amount in dispute is $90.00. I don't know anything about this credit, it has never showed on any of our invoices addressed to us. Also, we were charged for a meter that was shut down by a code. We couldn't use the meter we contacted PB and its tech support people couldn't figure out the code. In the meantime, we couldn't use the meter at all. However, this has been taken care of. We just want to know why we were charged again for a charge that was already disputed in the first place, and resolved?
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Invoice # [redacted] for $89.06 ordered on 01/30/2015, order shipped via [redacted] tracking [redacted] ( was refunded because the cartridge was sent back in original packaging ) see below :Account Number:  [redacted]Service Request Number:  [redacted]Invoice Information (Invoice Number, Date, Amount): Dear Valued Customer,The above invoice(s) has been cancelled because we have received your returned supplies. Adjustments to your account may take30- 45 days.For your convenience, Pitney Bowes offers online services.  Through www.pb.com you can now create a My Account profile, which allows you to make payments, place requests for service, request address changes, manage postage funds, and much more.  All you need is your billing account number to get started!We appreciate your business and look forward to our continued relationship. Thank you,Pitney BowesWe have no issues with paying the invoices that we received in a timely fashion, I care little regarding an error on the company's behalf as that is not our issue to deal with, that is theirs. I will ask  my boss to pay for the 2014 invoice for supplies, but we will not pay for the 2012. It incurred no late fees, we have no reason to believe that we owe it as we never once received an invoice for it, not by fax or e-mail. And for the record, we don't order supplies offline, we have always called to order.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
As you can clearly see, there are no signatures on the documents sent. The only signed document here is the second lease. No signed documentation has been provided for when the lease began. 
Sincerely,
[redacted]

June 02, 2015
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To Revdex.com, Inc.Attn: [redacted]
 
[redacted] [redacted]
 
 
RE: Revdex.com [redacted]
 
Dear Ms. [redacted],
 
This is in response to [redacted] Revdex.com complaint [redacted] filed by [redacted]. I have researched [redacted] account and have found no evidence of deception.
 
The lease [redacted] was an auto-privilege lease account and was canceled effective immediately without penalty. 
 
I have attempted to contact this customer to advise. I have left all my contact information via voicemail. The customer has not responded.
 
Pitney Bowes strives to provide the best customer experience to address your business needs in a timely manner.
 
Respectfully,
 
[redacted]
Leasing Support
Client Relations
 
T  +[redacted]
 
Pitney Bowes
[redacted]

Complaint: [redacted]
I am rejecting this response because:As you can clearly see, there are no signatures on the documents sent. The only signed document here is the second lease. No signed documentation has been provided for when the lease began. 
Sincerely,
[redacted]

November 21, 2016 Revdex.com Serving Connecticut [redacted], Complaint and Inquiry Consultant [redacted]6   RE: BB[redacted]
[redacted]
[redacted]   I am in receipt of [redacted].  The client...

is looking to receive credits for late fees assessed, receive statements in a more timely fashion, and understand our process for billing under new systems going forward.   Upon the review of the account, Pitney Bowes is crediting the account as follows:   Invoice [redacted] in the amount of $41.92 • Invoice [redacted] in the amount of $41.92 • Invoice [redacted]1 in the amount of $97.97 • Total to be credited is $181.81   Pitney Bowes strives to give the best customer service.  Once the credits post, we will reach out to Karen directly to assist with balance due, payments, statement access, and website assistance.   Respectfully yours, [redacted]
3001 Summer Street
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
 Thank you very much for your assistance. I do not think I would have reached a resolution without your help.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you.

Settlement offer attached... 
 
August 25, 2015
To Revdex.com, Inc.
Attn: [redacted]
[redacted]
[redacted]
RE: Revdex.com [redacted]
Dear [redacted],
I am in receipt of the Revdex.com response by [redacted], DBA Family Behavioral Health. 
Lease [redacted] is valid as previously mentioned in Pitney Bowes response letter dated July 17, 2015. The client indicates that the owners are working on transferring the meter to another business. 
“I am rejecting this response because:  Our owner is working on transferring our leased meter machine to her husband’s business, of which he currently has a month-to-month meter he will cancel immediately.
He will not be renewing any rental or lease after this transferred meter lease ends on 3/30/2017.” 
Sincerely,
[redacted]
For this reason, I have attached the assignment & assumption paperwork that needs to be completed for that to happen. In addition, Pitney Bowes has provided a reduced non-negotiable settlement offer of $478.00 valid until 9/25/2015.
If you do not wish to exercise these options, kindly continue to pay your account as invoiced to fulfill the terms of the lease agreement.
Pitney Bowes strives to provide the best customer experience to address your business needs in a timely manner.
Kind regards,
Martha C[redacted]
Sales Administration Manager
[redacted]
Pitney Bowes
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

November 17, 2016 Bett[redacted]
[redacted]
font-family: "Times New Roman", serif;">, Complaint and Inquiry Consultant [redacted]
[redacted]   R[redacted]   [redacted]
[redacted]
[redacted] Dear [redacted]   I am in receipt of Revdex.com 1[redacted] The client is looking to receive information about the recent tax invoice.   Upon the review of the account, Pitney Bowes can confirm the property tax invoice [redacted] billing $28.54 for the arrears from the 2015 tax year are valid. In reference to the itemization not totaling the invoice sum, we are aware of the issue.  The amount billed is accurate to the contractual agreement, the itemization was found to be generated incorrectly through a system feed.  This has since been resolved.   Pitney Bowes strives to give the best customer service.    Respectfully yours, [redacted]   3001 Summer Street Stamford CT 06926 800-622-2296 [email protected]

Complaint: [redacted]
I am rejecting this response because [redacted] has completely misrepresented the situation as it occurred."On Wednesday, June 25th, ... A Pitney Bowes Field Service Representative was dispatched the same day the client called."
This is wholly inaccurate and completely false. No representative was dispatched. No one came to our office. We received a call at the very end of the day saying that the Tech wasn't coming. He tried to reiterate what [redacted] has already documented - that it stopped working because of the ink. This is a lie. We have been using third-party ink for TEN YEARS and never had one single problem. Then all of a sudden this guy comes to do "maintenance" that we don't need and lo and behold it stops working. It's like going to get your oil changed and having your shady mechanic cut your brakes.
Rather than working with us, the Technician that WAS NOT dispatched simply said he was ordering a new machine and would overnight it. At no point did he indicate that because of the time of day it would get there a day later.
"On Friday, June 27th, the meter arrived to the client location according to tracking information from the carrier. On Monday, June 30th..."
Again misrepresentation, as well as a large part of what transpired. Once the machine arrived on the 27th, I set about following the instructions to install the meter. When the setup failed, I was instructed to call-in and troubleshoot the problem. I then spent the next hour and a half trying to fix the broken machine I was sent. When it became clear that the phone help couldn't do anything, she said she would have to schedule a tech. She told me a tech would be out Monday morning. At that point I was directed to her supervisor because it was unreasonable that with 6 hours left in the work day someone couldn't come and fix the broken machine that I was sent to replace the one Pitney broke. After speaking with the supervisor, I was assured that someone would be out before the end of the day. No one showed.
On Monday we waited for the tech to show again. No one. I called to find out what the problem was and they talked with the Tech scheduler and was told again that a tech would show. No one did. Finally, at the very end of the day a Tech came -LATE- and was able to fix the machine.
2 days later I received a call from a gentleman wondering if we had received a new machine. He said he had JUST been informed of the issue (more than a week after our initial discussion) and he would come out and pick up the old machine.
Pitney Bowes is of course going to hide behind their argument that non-compliant ink was to blame here. [redacted] could care less about our non-profit organization and the people we are trying to help. And furthermore, it's clear that she doesn't care about the extremely frustrating process we were put through to fix what their service tech broke. Pitney Bowes takes no accountability for their shoddy service, their lying customer service representatives, as well as their technicians' failure to report in a timely fashion.
Sending me an ink cartridge does not magically make all the injustices Pitney has caused us to endure to just disappear.
Sincerely,
Sudden Arrhythmia Death Syndromes Foundation

September 21, 2015

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Revdex.com, Inc.
Attn: [redacted]
[redacted]
[redacted]
 
RE: Revdex.com [redacted]
 
Dear [redacted],
 
I am in receipt of the Revdex.com filed by [redacted], [redacted].
 
Yes, we have changed the main way we contact our clients. Our research has shown most clients would rather be contacted via telephone. It is less of an impact on their time and meets their business needs.
 
Our sales rep contacted [redacted] office over a period of a month and a half. She sent out multiple offers in the negotiation process. [redacted], signed as an authorized signer on 10/07/2013 & new equipment was installed. In addition to the upgraded equipment, the payment was also reduced. This was done in good faith by Pitney Bowes.
 
An offer was made to [redacted] on 09/09/15 to restructure the lease and reduce the payment 25%.
 
On September 18, our Retention manager Richard O[redacted], contacted Ms. [redacted]. He stated, “I talked to [redacted] and discussed her concerns with their account and offered her the options for changing out her equipment and reduce her price. I also offered her three ink cartridges to help the transition to a new machine. She is deciding between the two offers I sent and we will speak early next week. She has my contact information to reach out to me with any concerns.”
 
Thank You,
Richard O[redacted]
 
Pitney Bowes is thankful for the opportunity to resolve the client’s complaint with a viable solution. 
 
Respectfully,
 
Martha C[redacted]
Sales Administration Manager
 
[redacted]
[redacted]
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Complaint: [redacted]
I am rejecting this response because:
 Our owner is working on transferring our leased meter machine to her husbands business, of which he currently has a month-to-month meter he will cancel immediately.  
 He will not be renewing any rental or lease after this transferred meter lease ends on 3/30/2017.  
Sincerely,
[redacted]

We have been a customer of this company for several years and they consistently mess up our billing and correspondance. Despite a half dozen calls and several hours on hold, they continue to get our billing wrong. We asked to be taken off their electronic billing because they kept emailing the invoices to employees who were no longer with the company and then proceeded to charge us late fees and finance charges. We cannot process an invoice if we don't get it. We have asked every time for them to mail us the invoice, which they say they will do and then two months later we get an email notifying us that we are late and have fees. It's baffling to me that they can manage to email a valid account when the invoice is past due, but they are apparently unable to email that same account with the original invoice. The last time I called, the rep said that she would waive the fees, she emailed me the invoices and said she would escalate my case to a Manager. The very next day, I received calls from another Pitney Bowes employee telling me that my account was past due and that we owe late fees. They are incompetent and their people, systems and processes are clearly not adequate to handle basic invoicing and customer service functions. I have discussed my displeasure with other companies who use or have used them and they experienced similar issues. We are working on finding another vendor to switch to because they have proven that they do not care about their customers.

Complaint: [redacted] am rejecting this response because:
Clearly Pitney Bowes completely disregarded the body of my complaint. They did not even address my complaint regarding their misleading practices of calling me over a year before my contract was up to get me to sign a new contract. They must get this complaint often as their answer was very canned. I am not satisfied as this issue is not resolved. Their response was merely a regurgitation of what happened leaving out the fact that they instructed [redacted] to call us and tell us we were "nearing the end of our lease" over a year before we actually were. Resolution is still requested to be ending the lease effective immediately. No further fees due.
Sincerely, [redacted]