Pitney Bowes Inc.

Complaint: [redacted]
I am rejecting this response because this response does not actually address my concerns. This response actually is an attempt to attack my character and motivation behind my actual complaint and I am appalled at that. I reached out to Revdex.com to hopefully get someone's attention in this matter and in the hopes that someone would reach out to me. I had received no customer service help until I contacted Revdex.com.A representative for Pitney Bowes (Harrison S[redacted]) has since apologized for the previous response that he provided and has promised to continue working with my office to make this right but at present we have not reached a solution. PItney Bowes did once again send a technician down to service the machine and it is still not operating correctly. The technician who attempted to repair the machine confirmed that the machine was inoperable as I had claimed. The technician had to completely tear down the machine and rebuild over a period of three hours and still could not get it to operate correctly. In Pitney Bowes' response they claimed that all of my allegations were denied but I did not expect the technicians who downed their own company and the sales rep to actually openly admit that he misrepresented the product. Pitney Bowes' response does nothing more than defame my reputation and defend their company. I have lost thousands of dollars in revenue over this matter. I have lost potential clients. I have lost a ton of money replacing envelopes, paper, and ink that this machine has chewed up and destroyed. I have contacted Pitney Bowes more times than I can count but apparently due to the confusing design of Pitney Bowes and their extensive dealings with third parties, I was not actually talking to people who could address my problem. I was talking to people who were saying they would address my problem but actually never even took notes that they spoke with me or contacted the correct person on my behalf.  I was also contacting the service personnel that were working on the machine through their cell phone numbers that they gave me. I was being told by third parties and the service men that they were in contact with those higher up and were working on a solution, however, no one ever called back.  After my husband had further conversations with Mr. S[redacted] and completely explained the whole scope of the situation, Mr. S[redacted] has stated that he understands our frustrations and he has sincerely apologized for his previous Revdex.com response and it's "seeming" attack on my character, reputation, and credibility. However,  there has been no accepted resolution to date.
Sincerely,
[redacted]

Complaint: 9962727
I am rejecting this response because: the secretary who is no longer with my business did not know or have my permission to make any agreement with Pitney Bowes.
Sincerely,
William Yu

November 16, 2016 Revdex.com Serving Connecticut
12pt; font-family: "Times New Roman", serif;">Madelyn Sola, Complaint and Inquiry Consultant 29 Berlin Rd. Cromwell, CT 06416   RE: Revdex.com [redacted]   [redacted]
[redacted]
[redacted] Dear Ms. [redacted]   I am in receipt of Revdex.com [redacted] The client is looking to cancel the rental account and return their meter.  The client has been trying to cancel the account since June 15th 2016.  Ms. P[redacted] is looking to have a box and label to return the equipment. Upon the review of the account, Pitney Bowes is canceling the client’s account.  Contract [redacted] has been terminated and back dated to June 15th 2016. We have issued a return kit to the address M[redacted] has provided[redacted]    I am sorry for any inconvenience this has caused.  We are declining the request to credit back $20 a month for storage fees. Again our apologies. There will be instructions within the return kit on how to refund any unused postage that is on the meter.   Pitney Bowes strives to give the best customer service.  Once the agreement has fully canceled and terminated, a box and label will be received.   The box and label should be received in 10 business days.   Respectfully yours, [redacted]   [redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

June 22, 2015
 
To Revdex.com, Inc.Attn: [redacted]
[redacted]
 
 
RE: Revdex.com [redacted]
 
Dear Ms. [redacted],
 
This is in response to [redacted], Revdex.com complaint [redacted] filed by Ms. [redacted].
 
I called and spoke to...

[redacted]. She stated that she didn’t contact the Revdex.com and that she is just waiting for her meter to be picked up. She has all my direct contact information in case she needs to contact Pitney Bowes with any concerns,
 
Pitney Bowes strives to provide the best customer experience to address your business needs in a timely manner.
 
Respectfully,
 
[redacted]
Leasing Support
Client Relations
 
T  [redacted]
 
Pitney Bowes
[redacted]

January 09, 2017 Revdex.com Serving Connecticut [redacted]
[redacted]
[redacted]   RE: Revdex.com [redacted]   [redacted]
[redacted]
[redacted] Dear Ms. [redacted],   I am in receipt of Revdex.com [redacted].  The invoices Ms. [redacted] has received are reflecting a negative, which means that is a credit not an invoice due.    My sincere apologies for the inconvenience.  Pitney Bowes strives to provide the best possible customer service.   Respectfully yours,   Tanja [redacted] Customer Advocate  Office of the President

December 14, 2015
'Arial',sans-serif; FONT-WEIGHT: normal; mso-bidi-font-weight: bold">Revdex.com, Inc. Attn: [redacted]
RE: Revdex.com #[redacted]
Dear Ms. [redacted],
Pitney Bowes is in receipt of the Revdex.com complaint #[redacted] filed by [redacted] of [redacted].
After review on the account, we are closing this account with the collection agency [redacted] [redacted] as well as our file here.
Actions PB took to resolve:
·         Reviewing the account, it appears the client is absolutely correct about never using the meter.
o   Meter was ordered Jan.2014 and was cancelled in Nov. 2014
o   Pitney Bowes notified the credit bureaus to delete the account    
Please accept my apology on behalf of Pitney Bowes for the difficulty [redacted] experienced in trying to close the account. Pitney Bowes will use this experience to improve our processes and systems.
If you have any further questions please feel free to contact me directly.
Sincerely,
Elaine W[redacted]     Pitney Bowes Recovery
[redacted]
###-###-####
[redacted]
Cc: Office of the President

July 27th, 2015
 
[redacted]
Attn: [redacted]
 
[redacted]
[redacted]
[redacted]
 
RE: Revdex.com - [redacted]
 
Dear Ms. [redacted],
 
Thank you for contacting Pitney Bowes Inc.
 
We have received your...

inquiry regarding the Revdex.com complaint that has been filed by Mr. [redacted]. To give you some additional insight on exactly what has transpired regarding this matter, on July, 2nd 2015 Mr. [redacted] purchased a RARE Life-Size 35" [redacted] Store Display Fiberglass Statue (Item # [redacted]) from [redacted].com. The [redacted] seller of this item Mr. / Ms. [redacted] selected [redacted]’s Global Shipping Program to facilitate the shipment of this parcel internationally to Mr. [redacted], who resides in [redacted]. The parcel was received at our processing facility in [redacted] on July 17th, 2015. Once the parcel was scanned into our facility to being processing our systems indicated that the parcel exceeded the maximum dimensions requirement for parcels to ship forward within [redacted]’s Global Shipping Program, which is 118 inches. The dimensions of this parcel were as followed:
 
26.00 inches – Height
42.00 inches – Length
29.00 inches – Width
Total Dimensions = 190 inches
 
For an item to be eligible to be shipped to you through the Global Shipping Program, the seller's packaging must meet dimension and weight requirements:
 
The package must not weight more than 66 lbs.
The package must not exceed 66 inches in length.
The package must not exceed the maximum dimensions of 118 inches.
Dimensions = length + 2 * (width + height).
Length is the longest side of the package.
The package must not exceed the maximum dimensional (DIM) weight of 66 lbs.
Dimensional weight = (length x width x height) / (dimensional factor) where the dimensional factor = 166.
 
[redacted] Global Shipping Program Link: [redacted]
 
Once the parcel was deemed “Oversized” the order was cancelled in our system by [redacted] CS, and a refund was credited back to Mr. [redacted] on July 21st, 2015. As per [redacted]’s Global Shipping Program Terms & Conditions, all oversized parcels are sent to [redacted] which is [redacted]’s asset recovery department until [redacted] advises us how to move forward with these parcels. We at Pitney Bowes are only the shipping facilitator for [redacted]’s Global Shipping Program. All rules & regulations for [redacted]’s Global Shipping Program are determined by [redacted] with this being their program.
 
Moreover, I hope the information that I have provided has given some clarity regarding this matter, and exactly what has transpired. We do apologize about any inconvenience this may have caused. If you have any questions or concerns in regards to this matter please contact [redacted] Customer Service Logistics at [redacted].
 
Respectfully yours,
 
[redacted]
Customer Service Specialist
Pitney Bowes Global Ecommerce
 
T  +[redacted]
T  +[redacted]
[redacted]
[redacted]
 
Pitney Bowes
[redacted]
[redacted]
 
Every connection is a new opportunity™

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The sentence above was placed there automatically.  I sent the attached letter out this morning, certified, along with a check in the amount of $59.59.  [redacted] from [redacted] had asked me to contact Pitney Bowes and that he would attempt to as well.  I emailed him the information he requested on 5/6/14. Pitney Bowes nor Mr. [redacted] were getting back to me to resolve this issue.  I contacted the [redacted] Dept. on my own and obtained the invoiced amounts from this account.  The charges were as follows: Aug 2013-$27.68 and Oct 2013-$31.91; the other charges were late fees. The check number of the check I sent was1049.  I felt I should not have to wait any longer.
My complaint is not about the fact that they sent me to collections or even about what I owed them.  I am more than happy to pay to my debtors what they are owed.  I filed the complaint for two reasons: they opened another account in my name with out inquiring or advising me, it was just done; and despite the fact that they say they mailed me correspondence (which I did not receive), why was I not notified of this account and that I had a balance when I closed the account in November of 2013 when I inquired if there was any monies owed.  This accounting practice is not efficient and it is not responsible.  Why open another account when an electronic payment does not go through, why not keep it a running balance, as most accounting measure are?  I would like to see the termination of this practice.  If it does continue they need to make sure that their customer service people are aware of the possibility to go check this area of their accounting division. 
POOR ACCOUNTING PRACTICES IS WHAT MY COMPLAINT IS ABOUT!!
Sincerely,
Catherine Frias

October 2, 2014
Revdex.com, Inc.
Attn: [redacted]...

[redacted]  
[redacted]
 
RE: Revdex.com [redacted]
Dear [redacted]
I am in receipt of the Revdex.com complaint # [redacted]. The client [redacted] wanted to cancel the lease without penalty claiming unauthorized signature because it was not approved by the board They are also not using the equipment and fell as though they have been over charged.
I spoke with [redacted] advising lease is valid and the reduced settlement would be $700 because they have been long time customers, I also gave the option of doing a customer sat discount and reducing the future payments to $150.  [redacted] stated they would only be willing to pay $550 to settle the lease. I will check with [redacted] to see if we can settle at that amount, I will get with [redacted] Monday 11/3/14 with resolution
Respectfully yours,
[redacted]
Retention Supervisor
[redacted]

July 22, 2015
 
Revdex.com of **
[redacted], Manager, Marketplace Operations
Revdex.com Serving [redacted]
[redacted]
[redacted]
 
In Regards To:  Revdex.com [redacted]
 
[redacted]
[redacted]  [redacted]
[redacted]
 
Dear Ms. Betts,
 
I have received your Revdex.com Complaint #10718578 and reviewed your service records. These records indicate that you placed your original service call via our website on July 14th at 1:47 AM, and were provided Service Reference #3-4525393399. You were provided with an appointment time of July 16th, 8 AM to 1 PM.
 
On July 14th, at 10:15 AM you called into our Product Support center and requested an earlier appointment. After the agent reviewed the availability, you were given a new appointment date of July 15th, 8 AM to 1 PM.
Your call was rescheduled due to unforeseen circumstances, and was moved from July 15th, back to the original appointment on July 16th. According to our records, no one called you to notify you of this change.
 
I assume full responsibility for this lapse in communication, and will personally ensure that the matter has been addressed with all those involved.
I have also reviewed the last 6 months of your service history and found the following;
•              SR #3-4524912525 was created July 13th and cancelled on July 14th
•              SR #3-4517976536 was created on July 2nd and cancelled the same day
•              SR #3-4414877844 was created on February 25th and completed on February 27th
 
We have taken steps to assure this does not happen again by coaching our agents on proper call procedures as well as timely communication regarding appointment changes.
 
Pitney Bowes strives to provide you, our client, with the best service experience possible. We value your feedback, and the information you have provided will help us to continue to improve our service processes. 
 
Thank you for bringing the situation to our attention, and allowing us the opportunity to rectify the matter. Do not hesitate to contact us if you have further questions or concerns.
 
Respectfully yours,
 
Mirza Alagic
1313 N. Atlantic
Spokane, WA 99223
1-888-444-0495 ext. 5331
[email protected]

Please see the attached documentation.
'Arial','sans-serif'">April 2, 2015
Revdex.com of CT
[redacted]
[redacted]
[redacted]
 
[redacted]
[redacted]
[redacted]
 
RE:  Revdex.com [redacted]
 
Dear Ms. [redacted],
 
I am in receipt of the complaint letter submitted to Pitney Bowes Office of the President on behalf of [redacted]. Mr. [redacted] indicates his account was cancelled on 1/08/2015, per a conversation with Pitney Bowes, but that he continued to receive statements reflecting late fees.
 
I have confirmed that the postage meter that had been on rental with [redacted] has been returned to Pitney Bowes, and was checked back into our inventory as of 2/02/2015.
 
At the time Mr. [redacted] contacted Pitney Bowes to request cancellation of the meter rental, the monthly meter rental invoice dated 1/03/15 had already been billed to the Purchase Power account, covering the 1/01/15 – 1/31/15 monthly meter rental period.
 
Because the meter was checked back into our inventory after the end of the meter rental coverage period, the system did not automatically credit the rental invoice. 
 
The invoice has since been credited in full, offsetting the amount billed to the Purchase Power account in January. Further, all late fees assessed on the Purchase Power account have been waived, bringing the account balance to $0.00, and the account has been closed.
 
The system will not generate a statement for a Purchase Power account that has a $0.00 balance.
 
In lieu of a system generated statement confirming the account balance, I’ve created a manual Purchase Power statement reflecting the credit to the account, fee waivers, and remaining account balance, which is attached separately. 
 
Respectfully yours,
 
[redacted]
Case Manager, Client Experience
T + [redacted]
 
[redacted]
pitneybowes.com
 
Pitney Bowes
[redacted]
[redacted]  [redacted]

Revdex.com:
First of all I had the chance to speak with Mrs. [redacted]esterday, 11/30/2016. That was very helpful and reassuring to me, as I finally felt as if my problem was heard! I even dear to hope there might be a chance to have the situation addressed and hopefully fixed for actual and future clients. The gift card was a very nice gesture and I am sure everyone in this office will enjoy the coffee; but my main reason behind the complaint was to make sure someone at Pitney Bowes finally listens to my complaint and also understands the necessity to look into an entire department that is operated by unprofessional, unknowledgeable individuals. As far as I'm concerned, Accounts Receivable is the future of any company, and when that department shakes, the stake of the entire establishment could be compromised. Their tactics were absolutely questionable, yet until yesterday I couldn't get anyone to listen to me. And for that I want to mainly thank you, Revdex.com!!!!!!And thank you Mrs. [redacted] for your patience and hopefully your understanding as well! 
Sincerely,
G[redacted]

HORRIBLE SERVICE!!! Twice today I was on hold over a half hour with out even speaking to an agent. The live chat didn't fare much better. I was told they would have someone contact me shortly regarding an appointment to fix their malfunctioning equipment, 5hrs later still nothing. I explain it was busy day for office still nothing. Horrible company to work with and I'm going to strongly suggest switching here.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me if it actually occurs.   I will believe this once it actually happens as they have stated this in the past and nothing was resolved.
Sincerely,
[redacted]

June 22, 2014
6pt; font-family: 'Times New Roman', serif;">
Revdex.com of NC 
RE: Revdex.com # [redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted],
Pitney Bowes is in receipt of Revdex.com complaint # [redacted].  Pitney Bowes understands the frustration of the customer, [redacted], in regards to the cancelation of the Pitney Bowes agreement.
Pitney Bowes has apologized to [redacted] for the miscommunication of the equipment he was leasing at the time of the sales representative contacted him. Pitney Bowes has received both postage meters back and are in the process of cancelling lease account [redacted] in full. This process will take approximately 45 days to process fully.  
The Pitney Bowes Departure Team has reached out to [redacted], to advise the lease account is being taken care of and will be followed up on. Also, we have notified [redacted] that he is due a refund of unused postage in the amount of ($-205.52) and are emailing him the information so he may request the refund. 
Pitney Bowes appreciates all of your information and feedback.  This assists us in educating our staff to ensure we provide Excellent Customer Service.
Respectfully yours,
Departure Team
[redacted]
[redacted]

January 09, 2017 Revdex.com Serving Connecticut [redacted] Complaint and Inquiry Consultant [redacted] C[redacted]   [redacted]   [redacted]
[redacted]
[redacted]   I am in receipt of Revdex.com [redacted] I have requested the account to reflect terminated and any remaining invoices after the termination be waived per customer satisfaction on January 5th, 2017.  Please allow 7-10 business days for the box and labels to arrive.  Thank you.   My sincere apologies for the inconvenience.  Pitney Bowes strives to provide the best possible customer service.   Respectfully yours,   [redacted] Customer Advocate  Office of the President

August 27, 2014
0in 0in 10pt;">Revdex.com of CT
[redacted]
[redacted]
[redacted]   
RE: Revdex.com [redacted]
Dear [redacted],
I am in receipt of Revdex.com complaint [redacted] filed by [redacted].
 
In reviewing the account and for client satisfaction, we are closing this matter with [redacted] as well as our office. The client will not receive any further communications with regards to this account.
If any negative reporting has been done regarding lease number [redacted], please use this letter to supply to the credit bureau of choice to remove such reportings.
Respectfully,
[redacted]
Accounting Admin / Agency Liaison
Pitney Bowes Recovery Services
[redacted]
[redacted]
[redacted]   [redacted]
[redacted]  [redacted]
[redacted]
Cc: Office of the President

First off, do not start an account with this company. They take your money and then charge you late fees. Not worth calling to fight these fees unless you plan on waiting of upwards of an hour. If you are one of the lucky ones to get a hold of someone, you will then be transferred to someone else and another half hour gone. Their "high tech" website is laughable. After about the 4th time of getting charged a late fee and not being able to wait to speak with someone, I played their game and submitted a claim through their website. I then get an email that they will remove the charge. That doesn't happen so I emailed them back. Heard nothing back and now a month later another late fee assessed. I now have 2 late fees. We've been with this company since 2008 and will be cancelling. No customer service and your paying for unlawful fees and double charges, I'm fed up.

Please see the attached supporting documents.
 
April 14, 2015
 
Revdex.com, Inc.Attn: [redacted]
[redacted]
[redacted]
 
[redacted]
[redacted]
[redacted]
[redacted]
 
RE: Revdex.com...

[redacted]
 
Dear Ms. [redacted],
 
This is in response to [redacted] Revdex.com [redacted] filed by [redacted].  I have researched Mr. [redacted] account and have found no evidence of deception.
 
Initially, the client called to request a downgrade of lease [redacted] to reduce cost; this option would have been more costly. Pitney Bowes in good faith provided the client with a restructure option which is less costly. We explained the process and sent client the lease restructure to review and sign if they agreed to the terms; Pitney Bowes received the signed agreement on June 1, 2012. 
 
The contract terms state “You have taken advantage of reducing your existing Pitney Bowes equipment payment by 37% from 170.00/quarter to 107.39/quarter for the remaining months left on your existing Lease terms and have extended the lease by 12 quarters.”  The client has been paying quarterly and using the services for over 2 years.
 
On 03/2/2015 [redacted] called to cancel their account. Client was advised she signed a restructure. She agreed that it was her signature and said she would be contacting her attorney. On 04/02/2015 I called and spoke with [redacted]’s wife [redacted]. I explained to her the contract and that I could offer a reduced settlement; she became very angry. She said no one in business uses the term “quarter” (See attached lease [redacted] & lease Restructure). She said nobody has time to read contracts and that Pitney Bowes “tricked” her into signing her lease (See Lease Restructure Terms & Conditions).
 
Client stated the only reason I should be calling was to tell her “good news” and that news was they will owe Pitney Bowes nothing. [redacted] refused a reduced settlement and would not even allow me to give a dollar amount. She called me names and said that all I do at my job is call and make fun of people like her. I tried to explain that I was only trying to get as much information about the account as I could. She told me she was not going to give up until she gets her way then, she added she was going to call her attorney and hung up on me.
 
Please review the attached settlement offer. If [redacted] does not wish to exercise this option, kindly continue to pay the account as invoiced.
 
Respectfully,
 
[redacted]
Leasing Support
Client Relations
 
*  [redacted]  
[redacted]
[redacted]
[redacted]