Pitney Bowes Inc.

January 05, Revdex.com Serving Connecticut
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** *** *** Cromwell, CT RE: Revdex.com *** Susan W Williams NE 5th Ave Gainesville, FL Dear Ms*** I am in receipt of BB* *** When reviewing the account, we have already waived the late fees in the amount of $96.00. Thank you My sincere apologies for the inconvenience. Pitney Bowes strives to provide the best possible customer service Respectfully yours, *** ** *** Customer Advocate Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I would like to know why Pitney Bowes has a long and continued history of billing errors with our account? I would like to know how Pitney Bowes determined that: "There is a credit of $on the clients account and we will be issuing a refund to the client I am sorry for any inconvenience this has caused." Is this correct? I would like to know how Pitney Bowes strives for customer excellence when it has been impossible to contact any one person at Pitney Bowes via a phone call? I had to contact the Revdex.com in order to elicit any kind of response. I would like to know how Pitney Bowes will handle our account in the future and ensure we will no longer be erroneously billed?
Sincerely,
*** *** ** *** *** ***

February 13,
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Revdex.com of CT
Revdex.com #***
*** *** *** DBA *** *** ***
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*** ** ***
Dear Ms***,
I am in receipt of Revdex.com ***. *** *** put in a Revdex.com complaint due to receiving collection calls. The collection calls are in regards to her organizations former Pitney Bowes account. *** *** *** DBA *** *** *** stated the account was settled with *** * ***. A payment was made and the equipment was returned. Since receiving the equipment back, Pitney Bowes has placed them with the same collection agency *** * ***
The original collection placed with *** *** ***r was for *** *** *** DBA *** *** *** *** *** Account. This account was a line of credit that was used to refill their postage machine. The debt *** * *** is currently working on collecting is for the lease obligation. There was time remaining on the lease agreement when the equipment was chosen to be returned to Pitney Bowes. The lease obligation still needs to be fulfilled. There is an outstanding balance of $on the lease account
Pitney Bowes Incwould like to apologize in advance for any confusion this may have caused. Pitney Bowes appreciates all of your information and feedbackThis assists us in educating our staff to ensure we provide excellent customer service
Respectfully yours,
*** ***
*** *** **
*** ** ***
###-###-####
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November 7,
Revdex.com of CT
RE: Revdex.com # 1***
*** *** ***
*** *** *** * *** ***
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Dear *** ***,
Pitney Bowes is in receipt of Revdex.com complaint # *** Pitney Bowes understands the frustration of the client ***
*** *** regarding the cancellation of the account as well as the billing
The client entered into a day free trial for the postage meterAfter the free trial period the client agreed to a one year commitment periodThe free trial period expired and the client was billed for the first quarter of the billing periodThe client called approximately days after the free trial period was over to cancel the account because the client stated they did not feel the meter was economical
Instead of holding the client to the one year commitment period, Pitney Bowes agreed to cancel the accountA box and a prepaid shipping label were ordered for the client so they could send the equipment back to Pitney BowesIn order to ensure the equipment is returned it is the policy of Pitney Bowes to continue billing until the equipment is returned to stockAfter that time all invalid charges are cancelled; as it was in this case
The account has been closed and there are no outstanding chargesAll billing has been cancelled
Pitney Bowes does apologize for any and all confusion this may have caused the client and does appreciate all the feedback given by the clientIt is this type of feedback that assists Pitney Bowes in educating our staff to ensure we provide excellent client service
Respectfully yours,
*** *** - Client Experience Management
Case Manager
Pitney Bowes, US Mailing Solutions
*** *** *** *** ** ***

October 9,
Revdex.com, Inc
Attn: *** ***
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RE: Revdex.com ***
Dear Ms***,
I am in receipt of the Revdex.com complaint #***The client ***
*** wanted to cancel the lease that had not yet commenced claiming unauthorized signature she also claimed we had unreasonably long lease periods and felt like they were tricked into a long term
I spoke with *** and advised signer of the newest schedule *** that was for months was the office manager and same signer as the previous schedule *** that was for monthsI explained that because she had signed the previous lease and that they have been using the equipment for over years unauthorized signer was not a valid claim
She no longer wants the equipment, I advised I would start the piprocess and she should have the box and label within weeks. I also gave her my number to reach me directly
Respectfully yours,
*** ***
Retention Supervisor
Pitney Bowes Inc
*** * *** *** **
*** ** ***
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Please see attached documents
September 30,
To Revdex.com, Inc.Attn: *** ***
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*** ** ***
RE: Revdex.com ***
Dear Ms***,
I have attach a copy of their invoice from the previous leaseIt is dated 04/13/and is for a total of $and from their current lease dated 04/13/that is $The latest statement was for $because there were late charges owing on the account
The ValueMAX program is our repair/replacement program for leased equipmentIt is not insurance, however if you have proof of insurance coverage that protects the leased equipment from loss, damage or destruction, you can opt out of this programHere is the web address for more information on ValueMAX, it includes a link for opting out: ***
Pitney Bowes values *** *** *** ***., and want to work with the client to provide a viable resolutionAs such we will honor the contract that was sent for the smaller MailstationequipmentMs*** can contact me directly and I will proceed accordingly with processing the Mailstation along with the new ink cartridges that Richard O*** promised with the new equipment
If *** *** *** ***, still wish to return the current postage meter back to Pitney Bowes, *** *** *** ***, must fulfill their contractual obligation by paying the settlement dated September 23, (see attached)
Respectfully,
Martha C***
Sales Administration Manager
** *** ***
*** ** ***
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August 13,
Revdex.com of CT
*** ***
*** *** ***
*** ** ***
RE: $refund request
Dear *** ***,
I am in receipt of Revdex.com complaint number 10170347, in which *** *** indicates his request for a refund from Pitney Bowes of the 10% (or $5.05) service fee charged by the *** *** *** *** for processing a refund for “spoiled postage” due to an error on the Pitney Bowes website.
During the conversation between *** *** and our agent regarding the cancellation request, *** *** was directed to his local post office for the purposes of obtaining a refund for a postage label printed in errorA discussion regarding any potential fees charged by the *** *** *** *** for processing the refund was not entered into by the agent, nor did the client further question the agent regarding this process.
Records indicate that the total amount of postage purchased during the active period of the client’s PbSmart Postage subscription was $Total postage printed during that time was $24.54, and total postage refunded upon cancellation of the PbSmart Postage subscription was $
I have provided documentation of the transactions in a separate document titled “PbSmart Postage- Transaction history-*** ***”.
An excel file has also been provided, which details specific information for each of the transactions where postage was printed
There is no record of a transaction in the amount of $(Sx 10% = $requested refund amount) on this account
At this time, I do not believe that a refund is due *** ***Pitney Bowes cancelled the account at the time the request was submitted (8/08/14), and I am confident that any refund *** *** would have been entitled to as a result of the cancellation of the PbSmart Postage subscription was processed on 8/09/14.
Respectfully yours,
*** ***
Client Experience Case Manager
*** *** ***
*** ** ***
*** *** ***

October 9,
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Revdex.com, Inc
Attn: *** ***
*** *** ***
*** ** ***
*** *** ***
*** *** **
*** ** ***
RE: Revdex.com ***
Dear Ms***,
I am in receipt of the Revdex.com complaint #***The client *** *** wanted to cancel the lease that had not yet commenced claiming unauthorized signature she also claimed we had unreasonably long lease periods and felt like they were tricked into a long term
I spoke with *** and advised signer of the newest schedule *** that was for months was the office manager and same signer as the previous schedule *** that was for monthsI explained that because she had signed the previous lease and that they have been using the equipment for over years unauthorized signer was not a valid claim
She no longer wants the equipment, I advised I would start the piprocess and she should have the box and label within weeks. I also gave her my number to reach me directly
Respectfully yours,
*** ***
Retention Supervisor
Pitney Bowes Inc
*** * *** *** **
*** ** ***
###-###-####
***

December 14, Revdex.com Serving Connecticut *** *** *** *** *** ***
** *** *** Cromwell, CT *** *** *** *** *** *** *** ***
*** ** *** Dear Ms*** I am in receipt of Revdex.com 11802311. On 12/14/2016, I had spoken with the *** *** and had informed her that I had credited $to the purchase power account *** For the inconvenience I had also added $in free postage per client satisfaction. I also updated the address per her request to reflect the following: Billing Address: ** *** ***
*** ** *** *** ** ***
*** ** *** ***
*** ** *** My sincere apologies for the inconvenience. Pitney Bowes strives to provide the best possible customer service. Respectfully yours, T*** ** *** Customer Advocate Office of the President

0in 0pt; line-height: normal;">Pitney Bowes Recovery
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August 27,
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RE: Revdex.com ***
Dear *** ***,
I am in receipt of Revdex.com complaint *** filed by *** ***
In reviewing the account and for client satisfaction, we are closing this matter with *** *** * *** as well as our officeThe account should not have been placed as the meter was never reset or installedThe client will not receive any further communications with regards to this account
If any negative reporting has been done regarding Purchase Power ***, please use this letter to supply to the credit bureau of choice to remove such reporting’s
Respectfully,
*** ***
Accounting Admin / Agency Liaison
Pitney Bowes Recovery Services
*** *** *** *** ***
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Cc: Office of the President

May 8, 2015
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Revdex.com of CT
RE: Revdex.com # ***
*** *** ***
*** *** *** *** ***
*** *** ** ***
Dear Ms***,
Pitney Bowes is in receipt of Revdex.com complaint # ***Pitney Bowes understand the frustration of *** *** *** in regards to their *** *** account balance
In reviewing *** *** account number ***, the ACH payment dated 4/10/for $was returned back to us; unfortunately Pitney Bowes is not provided the reason for the returned paymentPer Pitney Bowes policy, any returned payments assess a $return fee and the *** *** account is locked until the payment has been resubmitted
Pitney Bowes has waived the $fee as well as applied the $payment dated 4/to the *** *** accountPitney Bowes apologize for this inconvenience and have taken steps to ensure this does not happen again*** *** *** will see this activity on their next *** *** statement
Please be advised if *** *** *** pays the supply amount of $by the Maydue date the account balance will be zero and Pitney Bowes does not mail out zero balance invoicesAdditionally, the *** *** account has also been unlocked
Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide excellent Customer Service
Respectfully yours,
*** ***
Case Manager, Client Experience
* * * *** *** *** ***
***
pitneybowes.com
*** ***
*** *** ***
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

May 5,
Revdex.com Serving Connecticut
Attn: *** ***
** *** ***
*** ** ***
RE: Revdex.com # ***
*** ***
*** *** **
*** ** ***
Dear Ms***,
Pitney Bowes is in receipt of Revdex.com complaint # *** Pitney Bowes
understands the frustration of the client *** *** regarding the continuation of the rental billing
In reviewing the account I show the client Mr*** called Pitney Bowes on 03-10-to cancel the postage meter accountThe cancellation was processed that dayPitney Bowes does require a 30day cancellation notice; however the cancellation date used was the last day of the current billing cycle which was 03-31-The current invoice covered 03-01-to 03-31-15.The balance owed for this is $which was billed through Pitney Bowes Inc and not *** ***
In regards to the *** *** account, I am showing a credit of $I am showing we did receive the *** postage meter backTo receive the refund, please fill out the refund form on the attached link:
***
Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide excellent Customer Service
Respectfully yours,
*** ***
*** *** *** ***
* * *** *** ***
***
***
*** ***
*** *** ***
*** ** ***

February 18,
Revdex.com Serving Connecticut
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Dear Ms***,
Pitney Bowes is in receipt of Revdex.com letter for complaint
# ***Pitney Bowes understands the frustration of the client *** *** regarding the continuation of receiving credit statements from Purchase Power
In reviewing the account I do show that there is a credit in the amount of $on the Purchase Power accountI am not showing the account noted that the letters that were sent by the client were noted has received by Pitney BowesI have included the link to request the refund via a form for the credit of $
***
Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide excellent Customer Service
Respectfully yours,
Carrie S***
Case Manager, Client Experience
* * *** *** ***
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*** ***
*** *** ***
*** ** ***

February 9,
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Revdex.com, Inc*** *** *** *** *** *** *** ** ***
*** *** *** ** *** ** *** *** ** ***
RE: Revdex.com ***
Dear *** ***
Our records indicate that on 01/19/*** *** spoke with a Pitney Bowes agent regarding their lease # ***She was informed at this time that there were still months remaining on the lease*** *** was instructed to email our Active Lease Team on 01/19/at: *** to request a settlement(See attached)
On 01/26/*** *** was sent a settlement letterOn 01/28/*** *** was transferred to our Product Support Team for assistance; a PC communication device to assist client in connectionAs 1/30/*** *** was able to download $into her meter
On 2/a Product Support representative (*** ***) followed up with *** to confirm the meter resetPer ***, the connection device worked and client is happy with the resolution
Thank you for bringing your concerns to our attentionPitney Bowes strives to provide the best customer experience in a timely manner
The settlement offer is attached if *** *** *** still wishes to exercise that optionIf not, please continue to pay your account as invoiced
Sincerely,
*** *** *** *** *** *** ** *** *** *** ** *** *** *** *** ***
&

Complaint: ***
I am rejecting this response because: This is third time since mid-June that a representative from Pitney Bowes has assured me that my refund would be along in "10-business days" I appreciate that they have finally quoted the amount with a check number That is progress but it must be noted that it has been more than months since my first request (submitted in writing with the return of the meter) and a full month since they acknowledged receipt of a "refund request I have written and called MsS*** 10+ times to get us to this point She has never returned my calls I have gotten three emailsThe complaint must remain open until the check is received and has cleared the bank.
Sincerely,
*** ***

Please see attached supporting documentation
May 13,
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*** *** *** ** **
RE: Revdex.com # ***
MRS*** ***
*** ** *** *** *** *
*** * ** ***
Dear Ms***,
Pitney Bowes is in receipt of Revdex.com complaint # ***Pitney Bowes understand the frustration of Mrs*** *** in regards to their *** *** account balance
Pitney Bowes provides our clients a total of $in free postage when the client has finished their free trialPitney Bowes sends coupons for $each to our clients in their welcome packet to send in to usOn 8/21/2014, the $credit was manually applied to Mrs*** *** Reserve account number Mrs*** *** has not downloaded any postage since 8/20/therefore the credit remained in Mrs*** *** Reserve account until 3/13/when the funds were removed since Mrs*** *** cancelled their accountPitney Bowes does not refund free postage nor can it be applied against an open balance
Pitney Bowes received a money order addressed to the United States Postal ServicePitney Bowes does not accept money orders as a form of payment for our entitiesAdditionally, Pitney Bowes cannot cash an applied fund to Mrs*** *** *** *** account when payment is addressed to the United States Postal ServiceIn lieu of this Pitney Bowes did credit Mrs*** *** *** *** account a free month of billing for $which posted on 12/8/
Mrs*** *** downloaded a total of $in postage dated 8/14/for $and then $dated 8/20/On 12/13/14, the unused funds from meter number *** were put back on the *** *** account for $Mrs*** *** is responsible for $in postage downloaded to *** *** on 8/and $downloaded on 8/20/The postage download on 8/was for $but Mrs*** *** had check number for $on the Reserve account to downloadPitney Bowes *** *** has only received a payment of $dated 10/3/as of todayThe current amount due for the postage downloaded is $($- $payment dated 10/= $- $in unused funds credit = $43.32)
Pitney Bowes requires a day cancellation notice before any rental billing can be ceasedMrs*** *** contacted Pitney Bowes on 12/to cancel and Pitney Bowes ceased billing as of 1/4/and adjusted rental invoice number *** accordinglyPlease see Attachment A in regards to the breakdown of the rental invoices billed
Pitney Bowes has waived all *** *** fees to bring the current balance to $Pitney Bowes is billing for $in postage mentioned above and $in rental invoices billed based on Attachment APitney Bowes does not provide revised *** *** statements or *** *** statement of accountsPitney Bowes has attached all invoices in question for review
Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide excellent Customer Service
Respectfully yours,
*** ***
Case Manager, Client Experience
T + * *** *** *** ***
***
***
*** ***
*** *** ***
*** ** ***

May 8, 2015
Revdex.com of CT
RE: Revdex.com # ***
*** *** ***
*** *** *** *** ***
*** *** ** ***
Dear Ms***,
Pitney Bowes is in receipt of Revdex.com complaint # ***Pitney Bowes understand the
frustration of *** *** *** in regards to their *** *** account balance
In reviewing *** *** account number ***, the ACH payment dated 4/10/for $was returned back to us; unfortunately Pitney Bowes is not provided the reason for the returned paymentPer Pitney Bowes policy, any returned payments assess a $return fee and the *** *** account is locked until the payment has been resubmitted
Pitney Bowes has waived the $fee as well as applied the $payment dated 4/to the *** *** accountPitney Bowes apologize for this inconvenience and have taken steps to ensure this does not happen again*** *** *** will see this activity on their next *** *** statement
Please be advised if *** *** *** pays the supply amount of $by the Maydue date the account balance will be zero and Pitney Bowes does not mail out zero balance invoicesAdditionally, the *** *** account has also been unlocked
Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide excellent Customer Service
Respectfully yours,
*** ***
Case Manager, Client Experience
* * * *** *** *** ***
***
pitneybowes.com
*** ***
*** *** ***
*** ** ***

Complaint: ***
I am rejecting this response because:
I did not have to pay nothing to end the lease, I had to send a credit card payment of $to end lease #***. I was told that if I did not pay this amount the late charges would accrue and my company would be sent to collections. Basically, our good credit was threatenedAlso, what kind of company renews leases for months with an electronic signature? Why don't they ask for and keep on file a person's signature? They count on people not being able to offer proof that they did not sign electronically. Also, why months? You
know the machine will need to be upgraded during that time. It is during these "no cost" upgrades that the leases are snuck in for a signatureAn investigation really needs to be done regarding the business practices of Pitney Bowes
Sincerely,
*** ***