Pitney Bowes Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

July 16,
Revdex.com, Inc
Attn: *** ***
*** *** ***
*** ** ***
Sudden Arrhythmia Death Syndrome Foundation
*** * *** *** *** ***
*** *** *** ** ***
RE: Revdex.com ***
Dear *** ***,
After receiving the client’s rebuttal, I reviewed the complaint and personally contacted *** *** to address his concerns
*** ***’s main concern is there was very poor follow through when he placed a service requestHe felt he had been misled by the supervisor he spoke with in the call centerThey had given him a time when we would be there and that time didn’t work for the clientHe asked to speak with a supervisorThey were able to get him an earlier appointment late that afternoonWhen no one called to let him know they would not be able to make the time, he felt as if Pitney Bowes really didn’t care about them as a clientA Client Care representative was sent the following day and was able to get the new machine installed and running
*** *** felt like he had been lied to by Pitney BowesI explained to *** *** that they are a very important client to Pitney Bowes and asked if there was anything we could do to help make this overall experience betterHe has my contact information and I plan to follow up with *** *** in a few days
The client was very happy to have someone call who cared about them as a client.
Respectfully,
*** ***
Client Care Manager
***

November 30, Revdex.com Serving Connecticut *** *** *** *** *** ***
** *** *** *** ** ***
*
*** *** *** *** * *** *** *** ** *** **
*** ** *** *** *** *** I am in receipt of B**
***. We are working to process credits to the account per the complaint that the commencement date of the newly signed lease did not process to begin in April. 9/$4/10/16-7/9/9/$7/10/16-10/9/9/$10/10/16-1/9/**Total credit processing is $ Upon the review of the account, Pitney Bowes is investigating the root cause of the processing timeframe on the new agreement Pitney Bowes strives to give the best customer service. The credit request above will complete within the next business hours Respectfully yours,
*** *** *
*** *** ***
*** ** *** ***
***

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May 27,
Revdex.com of CT
Dear ***,
This is in response to the above referenced complaintAfter further review of the account, we have found that the clients automatic credit card payments for their August and October payments did not go throughThe client was mailed invoices to advise of the situation and totals dueThe address the invoices were sent to is *** *** *** *** *** ** ***(See attached)
We are willing to waive all late fee’s and accept the principal amount due in the total of $
The collection Agency has been advised to place the account on hold pending resolution of this complaintPayment may be mailed directly to my attention at the address above or the client may contact the agency to do a credit card payment
Please feel free to contact me with any questions…
Thank you,
*** ***
*** ***
Accounting Admin / Agency Liaison
*** *** * ***
Collection File

Date 8-31-*** *** Manager, Marketplace Operations Revdex.com Serving Connecticut ** *** ***
*** ** *** *** *** ** *** *** ** *** *** *** *** * *** ** *** RE: Revdex.com
Please note, I will be forwarding the excel sheet sent to Revdex.com from company through the email systemDear *** ***, I am in receipt of Revdex.com #***This complaint involves the above customer’s desire for either a more robust version/model of their current inserter machine or to escape from the lease associated with this same model inserter altogetherThere is a mail machine within the same leaseHowever, after speaking with the customer today 8-31-at approximately 3:30pm eastern time, they are only complaining about the inserter (model ***)After calling and emailing the owner (*** ***), I spoke with her husband (*** ***) who runs the equipmentThey have stopped making payments on the lease #***In the complaint, the customer alleges the below: “The sales rep guaranteed me that I was getting high quality equipment that would last me at least years past my lease term but actually broke soon after leasingAfter multiple calls for service, someone came out and "fixed" the machineIt was not fixed, so I called again and againAt one point, the service technician actually applied tape to try and fix the machine and leftAfter several more attempts by their technicians it was still not fixed and I had now been unable to conduct business for monthsI was also informed by one of the service technicians that these machines had been discontinued because of their proble**, and they had been discontinued since before I entered into the lease.” The fact of the situation is the equipment was installed in late October of As the attached service history indicates, an entire year went by before the customer placed a service request to Pitney Bowes in October of different calls were made on the mail machine and total calls were made on the inserter over the course of daysThere is no other service history on this equipmentBased upon the service history, this customer accepted the equipment for a year and had some issues surfaceThose issues were addressedThen, the customer used the equipment for another yearAs indicated by the attached service history, this customer admittedly did not place a service request to Pitney Bowes for a long time after their purchaseAll of the allegations in the complaint were denied todayThis is not a discontinued modelThe complaints at the point of sale in regarding sales rep statements was denied by the sales rep Randy P***, and the complaints claimed to be made by the service rep/s involved last October when we last serviced the account were also denied by both service reps Robert T*** and Pete R***I interviewed the sales rep and the service reps todayI was, however, able to gain agreement to send a tech out to the site on tomorrow Tuesday afternoon 9-1-(after 2:30pm eastern time per *** ***’s request)We will make sure both the mail machine is fully functional as well as the machine in question (*** inserter)We do not know the current status of either machinePlus, if there are problem, we were never notified to be able to do anything about it*** says the inserter jams every few pieces and we need to look at the sealer on the mail machineSince it’s been nearly a year since they have had us there to service the equipment, it could take multiple trips to resolve whatever might be wrongIf we are unable to resolve any issue with either machine, we will replace either one via Pitney Bowes’ Satisfaction Guarantee company policyI explained all of the above to the *** *** today (8-31-2015).s We strive to give the best service possible for our clientsIn that effort, once the above-mentioned service is executed, I will follow up with *** and *** ***, as agreed upon, to confirm the working status of both machinesAt that point, if they still do not like the ***, I will engage the sales rep to offer another modelThis follow up will occur on Wednesday 9-2-Respectfully yours, Harrison S*** Client Service Manager Global Client Care M +*** *** *** F +*** *** *** *** pitneybowes.com Pitney Bowes *** *** *** *** *** ***
*** ** *** ***

June 11,
*** *** *** ** **
Attn: *** ***
*** *** ***
*** *** *** *** ***
*** *** ** ***
RE: Revdex.com ***
Dear Ms***,
In response to Mr*** rejection notice, please see the attached supporting document for the cancelled check copy of reissued Check #*** dated
Check #***
Dated 4/2/
Cashed 4/20/
Payable to: *** *** ***
We recommend that Mr*** investigate internally
Based on the supporting document, the check was received and cashed therefore; Pitney Bowes considers this matter closed
Kind regards,
*** ***
Client Advocate
Office of the President
* ***
* ***
***
pitneybowes.com
Pitney Bowes
*** *** ***
*** ** ***

December, Revdex.com Serving Connecticut *** *** *** *** *** ***
** *** ***
*** ** *** RE: Revdex.com *** *** ***
** *** ***
*** ** *** Dear Ms***, I am in receipt of Revdex.com ***.
The client is receiving the phone calls because there is an equipment return fee in the amount of $per the terms of use agreement set forth in the contract The client can disregard any phones calls with regard to this; I am having the $equipment return fee waived per customer satisfaction. Please allow up to days for this to process My sincere apologies for the inconvenience. Pitney Bowes strives to provide the best possible customer service Respectfully yours, Tan** *** Customer Advocate Office of the President

Dec31,
To Revdex.com, Inc
Attn: *** ***
*** *** ***
*** ** ***
*** *** *** ***
*** *** ** ** *** *
*** ** ***
RE: Revdex.com ***
Dear Ms***,
Our records indicate that on 12/29/*** *** spoke with a Pitney Bowes agent regarding their lease # ***She was informed at this time that there were still months/ payments remaining on their active leaseOur records indicate the client was instructed to email our active lease team on December 29, at: *** to request a settlement“*** informed the agent at that time that they had already started a new lease with a new company and had already made a payment to them
Since the client signed with a competitor, their only option is an early term settlement
Please see the attached settlement offer and contact me at the number or email below with any questions.
If you do not wish to exercise this option, kindly continue to pay your account as invoiced
Pitney Bowes strives to provide the best customer experience to address your business needs in a timely manner
*** ***
Retention Support
** *** ***
*** ** ***
###-###-####
***

HI
my account # with Pitney Bowes is ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

January 03, Revdex.com Serving Connecticut
14ptTimes New Roman", serif;">M*** *** Complaint and Inquiry Consultant ** *** *** Cromwell, CT
*** *** ***
*** ***
*** ** *** **
*** *** ** *** *** *** *** I am in receipt of Revdex.com 1***. I have waived the invoice that reflects late fees and finance charges; the account now reflects a $balance due. Thank you My sincere apologies for the inconvenience. Pitney Bowes strives to provide the best possible customer service Respectfully yours, *** ** *** Customer Advocate Office of the President

December 19, Revdex.com Serving ConnecticutTimes New Roman", serif;">*** *** Complaint and Inquiry Consultant
** *** ***
*** ** ***
*** *** ***
*** *** * *** ***
*** ** ***D*** *** ***
*
I am in receipt of Revdex.com 1***. We are having an audit done on the account by our billing expert and having the appropriate credits issued. Please allow business days for any credits to post
My sincere apologies for the inconvenience. Pitney Bowes strives to provide the best possible customer service
Respectfully yours,
*** ** ***
Customer Advocate
Office of the President

October 31,
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Revdex.com of CT
RE: Revdex.com # ***
*** ***
*** * *** *** **
*** *** *** *** ***
*** * ** ***
Dear *** ***,
Pitney Bowes is in receipt of Revdex.com complaint #***. Pitney Bowes understands the frustration of the customer *** *** regarding her *** *** credit requesting to be refunded
Pitney Bowes policy requires our clients to fill out our Refund Request Form to obtain a refund of any monies on *** ***Pitney Bowes can provide this form via an online form or a manual form that can be faxed or mailed through ***
Pitney Bowes has reviewed the call on 10/24/14, our agent did provide *** *** with our *** *** refund options*** *** advised she could not do the online form or have the form faxed to her so our agent mailed it via ***
Pitney Bowes clients receive their refund checks within business days of submission via our online formIf our clients need to fill out the manual refund form and send it in via ***, the refund check will be received by our clients within business days from the date of receipt of the request
Pitney Bowes has attached the manual refund form in order for *** *** to obtain a refund
Pitney Bowes appreciates all of *** * *** *** information and feedback as this assists us in educating our staff to ensure we provide excellent Customer ServicePitney Bowes does apologize for the hold time to speak with one of our representatives due to high call volume
Respectfully yours,
*** ***
*** *** ***
*** ** ***
*** * ***
***
*** *** *** *** ** *** ***

August 27, 2015
Hello *** ***,
We apologize for the delay concerning Revdex.com *** filed by *** *** of:
*** *** ** *** ***
** *** *** *** *** *
*** ** ***
A thorough investigation is underway, in the meantime, I have
requested all collection activity cease while the account is under review.
Pitney Bowes will provide a formal business response by Monday August 31, 2015.
Respectfully,
Suzette H***
Client Advocate
Office of the President
T +***
F +***
***
pitneybowes.com
Pitney Bowes
*** *** ***
*** ** ***

AVOID this company at all costsWe too have attempted to cancel our service for the past monthsWe have followed all their "guidelines" for cancellationHave had to call them every week to check the statusThey have an automated system that you can leave your number and receive a call back from them, however that DOES NOT WORKMy latest experience was that the automated attendant called me back and placed me on hold again for another minutesAfter the repfinally addressed my call and took my info, he placed me on hold again for another minutesI finally hung up, called back and requested another call back WOW, they have had our payout to cancel their service for over weeks now....what a racket!

November 16, Revdex.com Serving Connecticut
14ptTimes New Roman", serif;">*** ***, Complaint and Inquiry Consultant ** *** ***
*** ** *** RE: Revdex.com *** *
*** *** ** *** ***
*** ** ***
Dear *** ***
* I am in receipt of Revdex.com *** The client is looking to receive a box and label to return the equipment Upon the review of the account, Pitney Bowes is escalating the request on case ***
* Pitney Bowes strives to give the best customer serviceThe box and label should be received in business days Respectfully yours, *** ***
* *** *** ***
*** ** *** *** ***

Complaint: ***
I am rejecting this response because:
This has all been explained to me, however, there is no date on this document regarding when the existing lease expired, which is very deceptiveFurthermore, I have a copy of the original lease and there are no dates on this document (except a fax time stamp at the top dated Feb 01, 2008)We do not agree with this assessment and would like to return the equipment and receive no further chargesAs I explained to the numerous other people I spoke to from Pitney Bowes (whose hands were tied), we have been forced to file a claim with the Revdex.com.
Sincerely,
*** ***

March 24,
Revdex.com Serving Connecticut
Attn: *** ***
Berlin Rd
Cromwell, CT
RE: Revdex.com # ***
*** *** ***
*** *** *** ***
*** ** *** ** ***
Dear *** ***
Per *** *** requests, attached is the formal letter confirming *** *** *** lease *** is satisfied
Regards,
Carrie S***
Case Manager, Client Experience
T + ###-###-####
***
pitneybowes.com
Pitney Bowes
American Drive
Neenah, WI

We leased smartmailer software for a month period Six months into the software lease, we were changed to a different software called connectright The new software does not have the capabitliy necessary to handle our needs When we complained to Pitney Bowes, they offered to send someone out at our expense, $400, to train us on the software We were baited with an excellent software program and switcthed to an inferior software with months left on our lease We have made contacts to our sales representative, and one contact to corporate headquarters Everyone says they will look into our case, but no one resolves the issue Meanwhile, we are being billed for a lease, but not getting what we signed for I refuse to pay and expect to be released from the lease We have changed to *** ***, which meets our needs much better than ConnectRight

This company is ridiculous!! I called customer service to return my meter almost a month ago and still waiting for materialsWhen I try to call ( and I tried several numbers listed on their website), it just goes to a holdToday, I literally spent two hours trying to reach someoneWhen I finally did, they told me they needed to send me to someone else and then I was on hold indefinitely again!!
Also, website has no email for contact, only phone numbersTerrible systemI will never do business with them again!!