Pitney Bowes Inc.

Review: Through the Revdex.com I settled a dispute with Pitney Bowes, please see Revdex.com Case#: XXXXXXXX. I fully complied with the settlement agreement that was negotiated on my behalf. I forwarded a check in the agreed upon amount to Pitney Bowes, which was paid by my bank on December 10, 2011. At that time, this account should have been closed. I am still receiving billing statements from Pitney Bowes, Purchase Power Acct # XXXX-XXXX-XXXX-XXXX, showing additional charges for services dated January 9, 2013. I have no other accounts with Pitney Bowes other than the one that was settled through Revdex.com, and have not opened, nor authorized the opening of any additional accounts with them. I feel this account activity is fraudulent.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

At this time, I feel Pitney Bowes is in breach of the settlement agreement, and are further attempting to perpetrate ongoing fraudulent charges. I demand that they reverse all charges, showing this account to have a $0.00 balance, and I further demand that this account show closed, effective December 10, 2012, the date they received funds from my bank for the initial settlement negotiated through the Revdex.com.

Business

Response:

Business Response /* (1000, 5, 2013/03/22) */

March 22, 2013

Revdex.com of CT

RE: Revdex.com # XXXXXXXX

PO Box 2197

Pikeville, KY XXXXX

Dear Ms.[redacted],

Pitney Bowes is in receipt of Revdex.com complaint # XXXXXXXX. Pitney Bowes understands the frustration Mr. [redacted] has experienced. After full review of his account, Pitney Bowes Inc. takes full ownership and responsibility for the confusion and frustration we have caused Mr. [redacted].

The equipment was received back in our inventory and the lease account canceled. However, with the returning of the equipment, a Purchase Power rental invoice did get generated in error. This was due to the fact our system did not reflect the equipment having been returned. The invoice has been canceled and will reflect on the Purchase Power account within the next 30 days.

I have waived all late fees and finance fees associated with the Purchase Power account. Once our system cancels the invoice, the Purchase Power account will be at a $0.00 balance. The lease account has been closed and the equipment is back in our inventory. No additional invoices will generate.

I would like to apologize once again on behalf of Pitney Bowes Inc. We take full responsibility for the frustration and confusion this situation has caused.

Respectfully yours,

2225 American Drive

Neenah, WI XXXXX

XXX-XXX-XXXX

[redacted]@pb.com

Review: [redacted] has been, over the past year almost, trying to correspond with Pitney Bowes regarding the authenticity of our contract. Our owner, [redacted], never signed the contract that Pitney Bowes has sent us, which lists the contract length at 54 months. This document, we believe, was forged and thus, we cannot not and will not agree to the settlement sent to us on July 30th, 2015 for early termination, which stated that the termination fee was paying the remaining 2 years of the contract. If Pitney Bowes waives this settlement, we would certainly send the mailing equipment back, but until we receive something in writing stating that [redacted] does not owe the termination fees, we cannot comply with other requests to return equipment.

Additionally, we have been receiving aggressive phone calls and voicemail messages regarding this matter. However, when we try to call back, it impossible to reach the people that have called us. In fact, it is impossible to even be transferred to the correct department.

Some months after failing to reach and discuss this matter with the correct party, Pitney Bowes just sent us a box to return the machine...We did not accept the package, and instead tried again to contact someone about the issue, again to no avail.

Then, a company named [redacted] called us and said they would be handling the collections process. I managed to speak with them on the phone once, but when I voiced my concern about the forged contract, they said that I would need to speak with Pitney Bowes about that, but that they couldn't direct me to that department.

Then, earlier this week, someone named Olivia P[redacted] left us a voice message saying that she was calling with Pitney Bowes in regard to returning the machine. Her message was very aggressive. I called her back and left a message that day. She called back again today and said she was calling from [redacted] (though she did not say her name at first). I eventually asked her name and she gave it to me and I realized it was the same person who had left the message that she was calling from Pitney Bowes.

The whole process has been so unprofessional – from the forged contract to the inability to reach the right department to the unannounced sending of a return box (with the terms of doing so) to the employees that say they're with one company and then another – that we have serious doubts as to the legality and integrity of Pitney Bowes.Desired Settlement: To return the machine and have the forged contract termination fees waived.

Business

Response:

November 16, 2015

Review: Our business began a month-to-month rental of a Pitney Bowes Meter machine in 2008. In September our office manager resigned and I took her position. I called Pitney Bowes on October 26, 2011 to update our credit card on file that was about to expire, as we were set up for monthly auto-pay. Because my name was not listed on the account, I did not have any access to discuss anything about the account or make any changes; our previous office manager's name was still listed as the contact. The Pitney Bowes associate said she would fax our office a "company name change" form to update my name as the contact person so that I could call back and update our credit card on file and they received our signed updated contact form. I received the fax, filled in my name, my boss (owner of the company) signed and dated the bottom of the "company name change form".

Business continued, our payments were always on time, we never had any issues..... then, fast forward to June 2015. My boss decided she wanted to return our machine, and close our account because we did not need it any longer; we do not send out mail nearly as much as years past and it is over priced and unnecessary for our small business. I called Pitney Bowes to close our account and get instructions on how to return their machine to them; I was told I could not close our account because we signed a 63 month lease contract on 10/26/2011 and there was no way around it. This was completely ridiculous because I didn't even have access to discuss the account, let alone make any changes ... and who would sign a contract for a stamp machine for over a 5-year contract!? When I asked for a copy of the sad "contract" they faxed our office the "name change form" which is exactly what it says at the top of the page. In teeny tiny font it states lease information that Pitney Bowes is saying we agreed to. I have spoken with several people in the last month over the phone regarding this issue, and the completely shady, illegal business they did to us. Like I said before, we have never been late on 1 single payment, and for them to tell us we cannot cancel our stamp machine until March 2017 because one of their employees is doing bad business behind the scenes is completely outrageous. We are talking about a Stamp/Meter machine, not a house, not a car... My boss is not going to pay Pitney Bowes anymore money, and all we want to do is end our business with them and return them their machine asap.Desired Settlement: Pitney Bowes closes our account now and not in March 2017, and provides us information on where to return their meter. The meter has been out of use for one month and counting now...

Business

Response:

July 17. 2015

[redacted] Manager, Marketplace Operations

Revdex.com Serving Connecticut

Re: Revdex.com [redacted]

Lease Account: [redacted]

Dear Valued Customer:

Thank you for inquiring about settlement of your obligation on your Leased Equipment. Please note that the Lease is a non-cancelable agreement. However, your satisfaction is important to us, and accordingly, we make the following settlement offer.

The current settlement of $1,262.12 is valid until 08/17/2015. This settlement offer assumes that all of the Lease obligations will have been met at that time, including payment obligations, and your obligation to maintain the equipment in accordance with the terms of the lease. Upon receipt of the Termination Amount:

• You will receive an email notification within 3 business days regarding the method of equipment return if Pitney Bowes has your email on file.

• Your Lease obligation will be satisfied.

The Leased equipment will remain the property of [redacted]. Please send your check to:

Attn: Customer Service Department

[redacted]

If you do not wish to exercise this option, kindly continue to pay your account as invoiced.

For additional questions regarding your lease account, please call [redacted].

Sincerely,

Client Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: I began receiving calls from Pitney Bowes in the Fall of 2013. After frequent calls where I told the representative my small business did not do enough mailing to warrant the cost of their machine, I finally caved to their "trial" offer. The machine was sent to me and sat unused and I called in Nov 2013 in order to return their product. The representative I spoke to was adamant I should keep the machine to try for another couple months and she would extend this "free trial" until February 12, 2014. The machine continued to sit unused as I told this company it would, and I again called to cancel on Feb 5, 2014. I again was bounced from rep to rep trying to be convinced to keep this machine, and after an hour finally received a cancellation confirmation and directions on returning their product. Then I received a statement in the mail for my "rental." When I called this time, I was informed I did not provide "at least 30 days notice of cancellation" and I was responsible for the rental fee. My call in November was explicit intent to cancel this account. I have a list of encounter numbers for being bounced from department to department, wasting hours on the phone for a machine/service I stated from the beginning I did not want and never used. I am currently on "hold" after 3 separate department transfers to continue to settle this. AVOID this company!Desired Settlement: I have spoken with [redacted], supervisor for the Purchase Power department, who has stated that he is removing the charges and closing my account. I am awaiting email confirmation that this is the case and that there are no negative marks to my credit.

Business

Response:

July 30, 2014

Review: A lease agreement was signed by one of our employees. The lease was signed electronically and the employee who signed the lease is no longer employed with our company. I made several attempts to contact customer service ,I was on the phone for hours with several representatives,including [redacted] and [redacted].I was promised to get a call back,never happened,I emailed the lease department( I was provided the wrong e-mail address),this is a company that nobody should do business with. All I want is discontinue the lease that I never agreed to.Desired Settlement: I want to discontinue lease and return the equipment

Business

Response:

June 26, 2014

Review: Made a purchase via [redacted], and the seller opted to use the Global Shipping Program, which is executed by Pitney Bowes. The seller shipped my item to Pitney Bowes' Global Shipping Center via [redacted] delivered the item to them (confirmed by a tracking number). Pitney Bowes deemed the package "undeliverable" on the grounds that the package was oversized. [redacted] had no problem with the package however. PB refused to forward the item as they were contractually obligated to do. Instead, they seized the package for resale. I called and asked if it was possible to have a courier pick up the item and proceed with delivery. They refused. I asked if I could drive from [redacted] to their location (8 hours away) and pick it up myself. They refused. They told me to have the seller contact them (I was the buyer), and that the seller should be able to sort out the issue and have the item returned. The seller did contact them, and they refused to return the item. I was issued a refund, against my wishes, and PB has stated that they are going to resell the item. This is theft. I purchased and paid for this item in good faith, and has been stolen. Just because you pay the value of an item doesn't mean that you haven't stolen it. For example, if I ran a cleaning service and included in my terms and conditions a statement that I can deem items "uncleanable", seize them and pay the owner the value of the item, that would be in violation of the law. That is what PB have done. A quick look on google indicates that PB has done this to many other people, often with high value items. It seems a pattern, to seize high value items and resell at a profit. This is reprehensible.Desired Settlement: My item needs to be delivered to me. I will gladly repay the money that was wrongly refunded to me (including shipping and duties) in order to have my item released and shipped to me (or I will pick it up, in which case I will pay the item value, but not shipping and duties as they won't be providing the service if I pick it up myself).

Business

Response:

July 27th, 2015

Attn: [redacted]

RE: Revdex.com - [redacted]

Dear Ms. [redacted],

Thank you for contacting Pitney Bowes Inc.

We have received your inquiry regarding the Revdex.com complaint that has been filed by Mr. [redacted]. To give you some additional insight on exactly what has transpired regarding this matter, on July, 2nd 2015 Mr. [redacted] purchased a RARE Life-Size 35" [redacted] Store Display Fiberglass Statue (Item # [redacted]) from [redacted].com. The [redacted] seller of this item Mr. / Ms. [redacted] selected [redacted]’s Global Shipping Program to facilitate the shipment of this parcel internationally to Mr. [redacted], who resides in [redacted]. The parcel was received at our processing facility in [redacted] on July 17th, 2015. Once the parcel was scanned into our facility to being processing our systems indicated that the parcel exceeded the maximum dimensions requirement for parcels to ship forward within [redacted]’s Global Shipping Program, which is 118 inches. The dimensions of this parcel were as followed:

26.00 inches – Height

42.00 inches – Length

29.00 inches – Width

Total Dimensions = 190 inches

For an item to be eligible to be shipped to you through the Global Shipping Program, the seller's packaging must meet dimension and weight requirements:

The package must not weight more than 66 lbs.

The package must not exceed 66 inches in length.

The package must not exceed the maximum dimensions of 118 inches.

Dimensions = length + 2 * (width + height).

Length is the longest side of the package.

The package must not exceed the maximum dimensional (DIM) weight of 66 lbs.

Dimensional weight = (length x width x height) / (dimensional factor) where the dimensional factor = 166.

[redacted] Global Shipping Program Link: [redacted]

Once the parcel was deemed “Oversized” the order was cancelled in our system by [redacted] CS, and a refund was credited back to Mr. [redacted] on July 21st, 2015. As per [redacted]’s Global Shipping Program Terms & Conditions, all oversized parcels are sent to [redacted] which is [redacted]’s asset recovery department until [redacted] advises us how to move forward with these parcels. We at Pitney Bowes are only the shipping facilitator for [redacted]’s Global Shipping Program. All rules & regulations for [redacted]’s Global Shipping Program are determined by [redacted] with this being their program.

Moreover, I hope the information that I have provided has given some clarity regarding this matter, and exactly what has transpired. We do apologize about any inconvenience this may have caused. If you have any questions or concerns in regards to this matter please contact [redacted] Customer Service Logistics at [redacted].

Respectfully yours,

Customer Service Specialist

Pitney Bowes Global Ecommerce

T +[redacted]

T +[redacted]

Pitney Bowes

Every connection is a new opportunity™

Consumer

Response:

Review: [redacted]

I am rejecting this response because: this is a different answer than that given by your own customer service representative over the phone. [redacted] said that you keep and store all packages that you deem "undeliverable". When asked if the package would still be there in 10 years, she said yes. So which member of your customer service team is correct? Ms [redacted] or Mr [redacted]? Your customer service department was clearly not aware of your policies or practices and seemed to be willing to say or do anything to get the customer off the phone, even lie. With such strict size limitations, why is it possible for a seller to enter the size on an [redacted] listing to get the shipping estimate, and not immediately get flagged for oversized? I know from reading other complaints online that I am not the only person to have been taken for a ride by this system, so clearly you and [redacted] are aware of this problem but neither of you has done anything to solve or prevent it. Your response does not explain why it is impossible for the shipper or receiver to pick up the package in person. You tell me that this is [redacted]'s problem, and that only they can solve it, while [redacted] told me that this is your problem as the shipper and because of that there is nothing they can do. This is just another example of two corporations pointing the finger at each other to avoid responsibility for either party. You, as the shipping partner, should be able to work this out with [redacted] on my behalf, because it is impossible through the convoluted system the pair of you have devised, for the customer to successfully resolve this issue.

Sincerely,

Review: On Aug 12, 2015, I contacted Pitney Bowes and requested them to cancel my account. I called again on 8/13 when I received the invoice. I spoke to Madonna and received a conf#[redacted] rep said she would credit late fee of 9.99. She transferred me to the Purchase Power account to cancel it and I spoke to Donnie conf#[redacted]. I received another invoice on 9/16 so I called again to confirm the account cancellation. I spoke to Penny who said the billing for July-Aug was still due. I gave her my payment information and she confirmed everything was cancelled. I asked her to recap what was done and she gave me the following: 1) Rental fee has been stopped 2)Cancelled last rental billing from 8/12 - 9/13 3) August rental cancelled 4) Paid July rental bill for Purchase Power in the amount of $6.43 from account information I provided her. 5) Conf#[redacted]. I received another invoice that I contacted the company about on 11/17/15. I spoke to a Jake who said I still owe for September. At that point I told him to provide me with an address that I could file a complaint. He came back to the line and started giving me a phone number, I told him my husband is in the hospital and I don't have time to sit on the phone, I need an address, he left the line then returned to tell me he only had a phone number.Desired Settlement: I want to receive confirmation that this account and everything related to it has been closed and my account corrected/credited to show no further charges.

Business

Response:

November 23, 2015

Review: A member of our organization, the [redacted] entered into a 54 month lease without authorization of the Board. We have been paying $60/month for 39 months ($2340), for a piece of equipment that was sparingly used at the start of the lease, and hasn't been used in quite some time. Pitney Bowes is refusing to offer any resolution, despite the fact that they entered into this agreement without verifying that the leasee was authorized to enter into such an agreement on behalf of the organization.Desired Settlement: I would like the remaining 15 months on the lease to be terminated.

Consumer

Response:

I got some more information about this contract and actually discovered that the person named as Lessee died nearly 2 years BEFORE the contract was signed.

Business

Response:

October 2, 2014

Review: I have spent an inordinate amount of time dealing with Pitney Bowes as my company leases our postage equipment from them. I recently joined the company, and was shocked to learn that we were spending almost $10,000 a year to lease the equipment. We have an office of three, and rarely do large scale mailings so the equipment is major overkill. I called to investigate and discovered that a previous employee signed a 69 month contract with Pitney Bowes, and we had 33 months remaining as of February 2014. I explained that the employee who signed the contract was not authorized to make that decision, and that the equipment was too much for our business needs. They said that there was no getting out of the contract, and we were stuck with the machines. I explained that we were happy to do business with them, but would appreciate them working with us on shifting our agreement to smaller equipment as [redacted] was able to do for a similar contract. I called numerous times and was sent from one department to the next. At one point a district manager called and after hearing the situation he basically said "Sorry I'm not sorry. I guess you don't understand what contract means." I also had to place numerous service calls to fix the machine as we decided that if we were paying for it we better use it. We finally came to the conclusion that it would be better to cut our losses and try for a settlement to terminate the contract. The settlement is for more than we owe! I have been in customer service, and have been extremely frustrated by how our situation was handled.Desired Settlement: We would like to terminate our equipment lease. Given the circumstances that the employee who signed the contract was not authorized to make those decisions we would appreciate a reduction in the settlement that we were offered.

Business

Response:

May 21, 2014

Review: I have a Pitney Bowes stamp machine. My lease on this machine was up in February 2013. In June of 2013 on the 27th of June I requested that they send me a RMA so I could send them back the machine. They in turn tried to convince me to keep the machine for $9.95 a month with no contract. Well on today July 23 not 30 days I call to tell them to send me a RMA so I can send their machine back. Now they tell me I have another year contract. Now they say I have to wait to hear the phone conversation. Pitney Bowes is a rip off for small businesses and try to make you keep their machines and pay them anyway. This is truly not right!!!

Product_Or_Service: February 2012

Account_Number: XXXX-XXXX-XX-X

Desired Settlement: DesiredSettlementID: Other (requires explanation)

Just take back the machine and Leave Me Alone!!! I should not pay for something I don't want!!!!

Business

Response:

Business Response /* (1000, 5, 2013/07/29) */

July 26, 2013

CT Revdex.com, Inc.

Attn: [redacted]

94South Turnpike Road

Wallingford, CT XXXXX

RE: Revdex.com # XXXXXXXX

Dear Ms. [redacted]

I am in receipt of Revdex.com #XXXXXXXX.

Ms. [redacted] called in on 6/11/13 in regards to cancelling. After talking to our Customer Relation agent she agreed to continue renting the postage meter at a lower price of $9.95 per month with a one year commitment.

Ms. [redacted] called in on 7/23/13 and stated that she wanted to cancel. Our agent explained that she was in a year commitment until 6/29/14 that she agreed upon on 6/11/13. The client stated that she never agreed to this commitment and made it adamant that she wanted to cancel. The agent at that time advised her that we could have the conversation reviewed and if this was accurate we would let her out of her commitment.

In reviewing the recorded conversation, the client was excited to have the agreement renewed with the new marketing program with the year commitment.

Per our business rules if a client verbally agrees to a one year commitment, they are responsible for the entire year of rental payments and if cancelled early will be assessed a $50 early termination fee.

If the Ms. [redacted] is still interested in canceling, please contact me directly and I will process the early cancellation.

Pitney Bowes values your business and want to ensure your needs are met.

Respectfully yours,

Outbound Customer Relations, Piney Bowes Inc

2225 American Drive

Neenah, WI, 54956

1-877-561-3800 ext [redacted]

Cc: Office of the President

Consumer Response /* (3000, 7, 2013/07/31) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

On July 30, 2013 I called Pitney Bowes in reference to a bill I received, I spoke with a lady name [redacted]. She explained to me that I was on a billing plan that would not increase for 1 year of $9.95 and in the second year it would be $12.95. I asked her if that was a contract and she stated that my contract ended on March 30th 2013 and now I was on a month to month lease, she also stated that I was only locked in on the pricing not the lease because I was canceling my account (being that the lease had ended and I COULD CANCEL) BUT TO KEEP ME THEY GAVE ME A PRICING AGREEMENT OF NOT INCREASING MY PAYMENTS BUT I COULD STILL CANCEL AT ANYTIME. I ALSO GOT A CONFERENCE NUMBER ON THIS X-XXXXXXXXXX.

THIS IS WHAT WAS CORRECTLY DISCUSSED WITH THE AGENT ON JUNE 11, 2013 NOT A YEAR LEASE BUT A YEAR OF STABLE PRICING!!!!

Business Response /* (4000, 9, 2013/08/01) */

August 1, 2013

CT Revdex.com, Inc.

Attn: Paris [redacted]

94South Turnpike Road

Wallingford, CT XXXXX

RE: Revdex.com # XXXXXXXX

Dear Ms. [redacted]

I am in receipt of Revdex.com #XXXXXXXX.

In response to Ms. [redacted] claim of not agreeing to a one year commitment marketing program I pulled the recording of the conversation she had with the agent on 6/11/13 and called Ms. [redacted] back on 7/31/13. While listening to this recording Ms. [redacted] heard the agent offer and explain the one year commitment with this marketing program. She also heard that she did agree to a one year commitment.

After listening to the recording Ms [redacted] agreed that she will continue renting the Pitney Bowes Postage meter until 6/29/14. I also advised her that if she would like to cancel at that time she would have to call our Customer Relations Department and they would be able to assist her with this request.

Pitney Bowes values your business and want to ensure your needs are met.

Respectfully yours,

Outbound Customer Relations, Piney Bowes Inc

2225 American Drive

Neenah, WI, 54956

1-877-561-3800 ext [redacted]

Cc: Office of the President

Review: We signed up for a 2 year offer with Pitney Bowes at one rate for the entire 2 years. Starting year 2, Pitney Bowes increased the rate. I spoke to them once about it, and they credited the first quarter bill, and told me that the rate would stay at the first year rate. The next bill came, and again the rate was increased. I contacted them through their website to ask them to address the issue, because phone calls with PB eat up your whole morning . Billing dept. did not contact me, except to send a second copy of the bill.Desired Settlement: I would like a billing adjustment with no further requirement for long phone calls, holds, wait times, and further inaccurate bills with communication via email.

Thank you.

Business

Response:

March 9, 2015

Review: I was given a quote by a Pitney Bowes employee for a certain amount and length of terms. I have tried repeatedly to get this contract finalized with no response. I get a bill for the incorrect amount so I make copies of all of my documentation and mail it in with the payment for the new contract amount. I then get a late notice so I call them to resolve it and I am told that the first guy that I spoke with lied to me about my contract. There is nothing I can do because I made a payment and that ratified the contract. If I want to cancel the current contract then I will have to pay an early termination fee. I demanded to speak with a supervisor and was told she was in a meeting and would return my call in 15 minutes to a couple of hours. It has been 4 hours and no one has returned my call. I have sent another email to 3 Pitney Bowes employees and have gotten no response. I have all of the documentation necessary to prove my case and that none of this is my fault yet I was still told that my company is the one that it will cost.Desired Settlement: It is Pitney Bowes obligation to honor the contract terms I was given by the Pitney Bowes employee. I should not have to spend hours on the phone with different departments trying to resolve this. They should take care of removing the old contract and putting the new one in place and dealing with all their employees internally. I should only be given a copy of the right contract and have to sign it and return it. I have already spent hours trying to rectify their mistakes.

Business

Response:

August 28, 2014

Review: cokmpany will not let me out of a lease which I didnt sign. a previous employee, without my consent signed a contract and company wont let me out

I signed up for a rental contract for a postage machine a few years ago. last year, an old employee, who no longer works for me, signed papers converting rental contract to a 3 year lease. as soon as I found out about this, I asked for lease to be terminated and rental contract reinstated. company tell me that they consider contract to be binding even though there is no contract with my signature on it and I had no knowledge of itDesired Settlement: I want to terminante my contract but they tell me I need to pay trhe remnainder of my lease agreement which is $1314.06. I would like to return the equipment to them but I dont want to pay for the next 2 years of rental

Business

Response:

From: [redacted]

Sent: Friday, June 20, 2014 8:58 AM

To: [redacted]

Cc: Advocate

Subject: FW: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]

Good morning [redacted]

Our records indicate we never received this Revdex.com in May. We will work the complaint today and post a response early next week.

Best regards,

[redacted], Customer Advocate, Office of the President

Client Loyalty & Retention

Pitney Bowes, U. S. Mailing Solutions

[redacted] MSC 27 - 00

O: ###-###-#### | M: ###-###-#### | F: ###-###-####| www.pb.com

Business

Response:

June 24, 2014

Review: It takes PB AR too long to receive payments to accounts once they have them on the premises.

For the umpteenth time. Check for total balance went out last month on Saturday, 10th of Aug. As of the Aug. 16 Stmt. no payment shows. Bank account shows check cleared on Aug. 19th. I believe they are either completely incompetent at receiving, posting and depositing checks or they are doing it on purpose in order to collect late fees and interest on balances. After speaking to them on several occasions, it actually could be both. They need to to be held accountable, since we can't just switch to another provider. They have a monopoly on the market and it is unfair and unjust to businesses. I am certain the [redacted] would argue that it takes 9 days to get a letter from [redacted], to [redacted], PA.Desired Settlement: Finance charges that would otherwise not have accrued had they processed my checks when they were received.

Business

Response:

September 9, 2013

Revdex.com of CT

RE: Revdex.com # [redacted], TX [redacted]

Dear Ms. [redacted],

Pitney Bowes is in receipt of Revdex.com complaint # [redacted]. Pitney Bowes understand the frustration of the client [redacted] in regards to the posting of their payments on [redacted] account # [redacted]

The client indicates that a check was sent out for the full balance on the account on Saturday 08/10/2013 and as of the 08/16/2013 the payment had not posted. That is in fact correct. The payment was posted to the account 08/17/2013, the day after the latest statement was printed. That payment will be reflected on the next invoice. The client has been encouraged to send payments 7-10 business days before the due date. This would account for mail "travel time" as well as processing time for the bank. Pitney Bowes does not believe that is an unreasonable time frame.

The client has in the past incurred late fees and finance charges as a result of payments posting late. One example is the client's check # [redacted]or $319.99 issued on Thursday 05/09/2013 for a due date of 05/13/2013. The check did not post in time and they were assessed late fees and finance charges which are valid.

Pitney Bowes does not hold checks in order to assess fees. Checks are processed as they come into the lock box in a timely manner. In order to avoid late fees and finance charges the client, [redacted] has some options:

* The first would be to mail the payment 7-10 days before the due date.

* There is also an option to pre-pay from postage. With this option the client would send in whatever dollar amount they wish and when posted these funds become available.

* Another pre-paid option is an [redacted] transaction for postage. With this method the client downloads whatever they need for postage and at the end of the day the client authorizes Pitney Bowes to debit their bank account for that dollar amount.

* Finally, if the client registers their Pitney Bowes account online at www.pb.com/myaccount they would be able to pay the [redacted] invoice online. Those payments post in approximately. 48-72 business hours.

If the client would like further information on these options they may call ###-###-####. In reviewing the account it is determined that the fees on the account are valid and will remain.

Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide Excellent Customer Service.

Respectfully yours,

Review: We made a payment online in the amount of $10.88 over a week in advance before the due date. The payment never hit our corporate [redacted] checking account within a one week time frame. We called PB Headquarters and was transferred to the presidents office and then we were transferred to another dept in another state. Explained to the rep at that other location what has transpired. To add insult to injury we were charged a $39.00 returned check fee for a check that was never presented to our [redacted] corporate checking account. We have a letter from our bank stating the fact. We also monitor our checking accounts on our smart phones. We spoke to a [redacted] who took our payment over the phone in the amount of $10.88 which we both confirmed went through without a problem. The checking account and routing number was correct when the payment was made online originally. Our next invoice matches the same account info online. $10.88 past due even though we made the payment with that rep listed above and the $39.00 returned check fee which she said she corrected and removed was not done as well. There is no cross in the mail situation here.Desired Settlement: If this billing situation is not resolved quickly then we will turn this matter over to our corporate lawyers for review.

Business

Response:

May 8, 2015

Review: Our business, Trinity Fellowship was entered into a Lease contract with Pitney Bowes for a Postage Meter. The lease was for 51 months. The person who signed the contract was terminated from our company.I cannot find any value in having the postage machine. We do not get a discount on our postage, we cannot use it to send bulk mail at a non-profit rate, and I do not see any value in the product.I have asked the company to let us out of the lease and they will not do so. I have repeatedly mentioned that the machine gives out business no value and I feel the contract is fraudulent. When I spoke to the leasing department I was told that the value is my not having to go to the post office and it is faster to stamp letters with the machine than to peal and press stamps on a letter.I feel we are paying Pitney Bowes money for a contract that has no value to our company, was sold fraudulently. I have called 3 times asking to be let out of the lease and each time I have been told no. I could pay the remainder of the lease and turn in the machine if we wish.Can you help us get out of the lease?Desired Settlement: We would like the contract cancelled at no cost to us.

Business

Response:

February 14, 2014