Pitney Bowes Inc.

Complaint: [redacted]I am rejecting this response because: we never received a new checkSincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:Date Sent: 9/28/2015 7:39:40 PM  Complaint: [redacted] I am rejecting this response because: I find it truly amazing that Pitney Bowes would even write that they were negotiating and communicating with [redacted] for a month and a half regarding the postage meter change.That is absolutely untrue.  When we switched meters, it was I that spoke to them about doing it.  It is clear to me that they do not have their records straight and because I am left tospeak to so many different people there, they do not have the story straight.I called Pitney Bowes this year after receiving an advertisement in the mail from them regarding their Mailstation 2.  Another office in our building has that particular model.  I went tosee it and decided it would be adequate for our company.  I called Pitney Bowes and was told that a new lease was signed in October of 2014 by [redacted].  I told them that I am the contactand they explained that [redacted] was sent an email to sign the contract and the lease is until April of 2018.  As far as the rate, we did not see a deduction as we have been paying $463.64a quarter.  I did call to inquire why it was more than they quoted back then and was told there is a "Value Max fee" added to the invoice which by the way was never explained until I inquiredabout it.  Pitney Bowes is definitely lacking in their documentation of communication.  At this point in time, we still wish to send back the postage meter back to Pitney Bowes.I thank you for your consideration in this matter.Sincerely, [redacted]
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: 
The original offer from PB stated that there will be no cost for signing up with them as they will give $20 in free postage to pay for the $19.99 monthly fee. Accordingly, any remaining postage in the meter becomes the property of customer and should be refunded at the conclusion of the contract or the whole contract is void and no rental fee is due if they want to take back the postage that they have already given.Sincerely,[redacted] %

Please see attachment. Sincerely,  Tatum W[redacted]Customer Advocate  Office of the President F   203 460 9509[redacted] Pitney Bowes1313 N. Atlantic Ave Suite 3000Spokane, WA 99201

November 16, 2016 Revdex.com Serving Connecticut [redacted] Com[redacted] Cromwell, CT 06416   [redacted]  
[redacted]
[redacted]
[redacted]  
[redacted] ...

  Per the terms of use agreement, when the client had signed the agreement, it is stated the client agrees to an equipment return fee.   Per client satisfaction, Pitney Bowes is waiving the equipment return fee in the amount of $50.00   My sincere apologies for the inconvenience.  Pitney Bowes strives to provide the best possible customer service.      Respectfully yours,   T[redacted] Customer Advocate  Office of the President

From: [redacted] Sent: Friday, June 20, 2014 8:58 AM
/>
To: [redacted]Cc: AdvocateSubject: FW: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]
Good morning [redacted]
Our records indicate we never received this Revdex.com in May. We will work the complaint today and post a response early next week.
Best regards,
[redacted], Customer Advocate, Office of the President
Client Loyalty & Retention
Pitney Bowes, U. S. Mailing Solutions
[redacted] MSC 27 - 00
O: ###-###-#### | M: ###-###-#### | F: ###-###-####| www.pb.com
[redacted]

January 20, 2016
'Arial',sans-serif; FONT-WEIGHT: normal; mso-bidi-font-weight: bold">Revdex.com, Inc.[redacted]
[redacted]
[redacted]
*
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
I am in receipt to the Revdex.com complaint # [redacted] I understand that Ms. [redacted] is wanting to return her meter with us and cancel the account. After looking into her account I do see she called us on 11/16/2015 requesting to cancel. Since she had not used her meter yet the representative asked if she wanted to try the meter before sending it back. Ms. [redacted] agreed to keep the meter. I then found an e-mail from January 4th from Ms. [redacted] requesting to return the meter. A representative from Pitney Bowes, Marvin, replied back on 01/04/2016 to Ms. [redacted] informing the process to return the meter and the direct number to call. She they replied back about not having access to a phone. The e-mail was then sent to our Customer Relations e-mail inbox on January 6th.
The business rules for cancelling an account with Pitney Bowes, requires a phone call to our Customer Relations department. Since Ms. [redacted] does not have access to a phone I have cancelled the account. We are sending a box and label to Ms. [redacted] to return the meter. I am waiving the bill that generated. I sent Ms. [redacted] an email letting her know to expect a box and label in the mail in 7-10 business days.
We strive to give excellent customer service by handling each client with the upmost integrity and accountability.
Respectfully yours,
Tatum W[redacted]Customer Relations Specialist
[redacted]
[redacted]
[redacted]
[redacted]

Pitney Bowes
4901 Belfort Road, #120
      Jacksonville, FL32256
      (904) 281-5404
      Fax:  (203) 460-3013
E-Mail: [email protected]
                       
 
May 19, 2015
[redacted] 
Revdex.com #[redacted]
 
[redacted]
[redacted]
[redacted]
 
Dear Ms. [redacted],
We are in receipt of Revdex.com Complaint #[redacted]. I understand that Mrs. [redacted] feels that she should be issued $100.00 credit for the postage coupon, but this coupon is non-refundable and non-transferrable. As we are in receipt of the equipment, I am waiving the [redacted] balance of $138 and closing our account for Client satisfaction.
 
We apologize for any inconvenience this issue may have caused you. If I can be of further assistance, please feel free to contact me.
 
Respectfully yours,
 
[redacted]
Pitney Bowes Recovery
Manager/Recovery Services
[redacted]
[redacted]
[redacted]
[redacted]

Pitney Bowes
4901 Belfort Road, #120
      Jacksonville, FL 32256
      (904) 281-5404
      Fax:  (203) 460-3013
E-Mail: [email protected]
                       
 
May 19, 2015
[redacted] 
Revdex.com #[redacted]
 
[redacted]
 
Dear Ms. [redacted],
We are in receipt of Revdex.com Complaint #[redacted]. I understand that Mrs. [redacted] feels that she should be issued $100.00 credit for the postage coupon, but this coupon is non-refundable and non-transferrable. As we are in receipt of the equipment, I am waiving the [redacted] balance of $138 and closing our account for Client satisfaction.
 
We apologize for any inconvenience this issue may have caused you. If I can be of further assistance, please feel free to contact me.
 
Respectfully yours,
 
[redacted]
Pitney Bowes Recovery
Manager/Recovery Services
[redacted]

January 05, 2017 Revdex.com Serving Connecticut
14pt; font-family: "Times New Roman", serif;">[redacted], Complaint and Inquiry Consultant [redacted] Cromwell, CT 06416   RE: Revdex.com 1[redacted]   [redacted]
[redacted] De[redacted]   I am in receipt of Revdex.com 1[redacted].  Per case number [redacted], Pitney Bowes had already resolved this on 12/28/2016, and we had sent the client email confirmation of this on 12/28/2016 as well.   [redacted]
You've successfully created a case with our Client Service team. Rest assured, we’re looking into it and will continue to keep you updated. To help you track the progress of your case, we’ve created the following reference information:Case Number: [redacted]Subject: Waived late fees and invoice [redacted] for 102.82 a total of 166.82   My sincere apologies for the inconvenience.  Pitney Bowes strives to provide the best possible customer service.   Respectfully yours,   [redacted] Office of the President

Complaint: [redacted]
I am rejecting this response because: Today I received another invoice regarding the exact same issue, which means it HAS NOT BEEN RESOLVED.
Sincerely,
[redacted]

[redacted] Sent: Tuesday, November 01, 2016 3:34 PM To: [email protected] Subject: [redacted]   This matter was finally resolved to my satisfaction today.

[redacted]
[redacted]
[redacted]
[redacted] Cromwell, CT 06416
[redacted]   [redacted]
[redacted]
[redacted]
[redacted]   I am in receipt of Revdex.com...

[redacted]  After researching the account I am showing the client added $501.27 in postage on December 14th 2016 and then downloaded $1000.00 in postage onto the meter.  In reviewing the postage account, I am showing the client currently has an available postage amount of $3501.27 that is readily available for a download onto their meter.   I left M[redacted] a voicemail to contact me back at [redacted] to inform her due to the inconvenience I can add $350.00 in free postage.  I am confident that together we can work together to resolve this.   My sincere apologies for the inconvenience.  Pitney Bowes strives to provide the best possible customer service.   Respectfully yours,  
[redacted]
[redacted] Office of the President

April 29, 2015
0in 0in 0pt; mso-layout-grid-align: none"> 
Revdex.com, Inc.Attn: [redacted]
[redacted]
 
[redacted] [redacted]  
[redacted]                              
 
RE: Revdex.com [redacted]
 
Dear Ms. [redacted],
 
This is in response to [redacted] INC, Revdex.com complaint [redacted] filed by [redacted]
 
Although there are terms remaining on lease [redacted] and Assignment of Lease and Assumption was signed by [redacted], Pitney Bowes will honor the client's requests to terminate the lease for a settlement amount of $300.00.
 
The cancelation is being processed today. Once the settlement payment of $300.00 has been paid and posted to the account, the client will be sent a pre-paid [redacted] shipping label and box to pack the meter.
 
Pitney Bowes is thankful for [redacted] valued relationship and wish all the best in the future.
 
Respectfully,
 
[redacted]
Leasing Support
Client Relations
 
T  +[redacted]
 
Pitney Bowes
[redacted]

June 18, 2015
 
The [redacted]
Attn: [redacted]
 
Subject: [redacted]
Revdex.com – [redacted]
 
Re:  Credit Card Refund
 
Regarding a refund to the client’s credit card for postage charged in error, our records indicate a refund for $400 was...

processed to a [redacted] card ending in [redacted] on 10/26/14. At the time we were only aware of 2 of the erroneous charges.
 
Upon receipt of this complaint, we reviewed all charges against this [redacted] card ending in [redacted] and have found an additional $200 charge that was not requested by this client.
 
On Thursday June 18, 2015, Pitney Bowes reversed the $200 charged to the [redacted] card. This should resolve the last open item for this issue.
 
We apologize for any inconveniences [redacted] and Mr. [redacted] may have experienced.
 
Respectfully,
 
Val Cuccurullo
Manager, Cash Applications
Global Accounting Operations
 
Pitney Bowes
One Global View
Troy, NY 12180

March 04, 2015
 
Revdex.com Inc.
Attn: [redacted]
 
[redacted]
 
Lease [redacted]
 
RE: Revdex.com [redacted]
 
Dear Ms. [redacted]
 
I just spoke with Dr. [redacted]. We discussed the Purchase Power fee waiver of $59.98, the credit of $200.00 in postage and the $50.00 [redacted] card he would be receiving. I advised him that the credits I applied were being done via the Purchase Power system. Once the credits of $259.98 post to his PP account, I will then transfer the funds to his reserve account. I also advised Dr. [redacted] that his End of Lease date is 07/10/17.
 
He did state that the only thing that was missing was the ink for the meter. I advised him that was something that he could order via the supply line and that he could use his own credit card or his Purchase Power line of credit to purchase.
 
Respectfully,
 
[redacted]
Pitney Bowes Leasing Support
[redacted]
 
[redacted]
 
Cc: Pitney Bowes Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your assistance.
Sincerely,
[redacted]

Roman';">April 1, 2014
Revdex.com Dispute Resolution Department
Atten: Maureen Shea
94 South Turnpike Road
Wallingford,  CT  06492
Company:            HILLTOP OFFICE SUPPLY INC
Lease:                  1180091 SCH 001
Equip Location:   596 GOUCHER ST,  JOHNSTOWN     PA 15905
Revdex.com File:            9990368
Dear Maureen,Thank you for the opportunity to assist you regarding HillTop Office Supply Inc. Lease Account.
It is my understanding that HillTop Office Supply Inc. is disputing the placement of the above lease.  Our records show HillTop Office Supply Inc. entered into a 51 month lease agreement commencing 10/10/2009 and expired 1/10/2014Our records show only 14 of the required 17 payments were received as of 1/8/2013 confirming the contact was not paid in full.
Leases are non-cancelable agreements per the terms and conditions.  Final Demand of unpaid lease balance was sent to HillTop Office Supply Inc. on July 23, 2013 and after no further payment, lease was issued for Termination on September 13, 2013 for default per Terms and Conditions of Lease enclosed.   Lease was referred for further placement.
Please let us know if there is anything further I can assist you with.
Respectfully,
Lorna Russell
[email protected]
Leasing Technical Support
Pitney Bowes Global Financial Services LLC

May 6, 2015
 
Revdex.com of CT 
RE: Revdex.com # [redacted]
 
[redacted]
Dear Ms. [redacted],
Pitney Bowes is in receipt of Revdex.com complaint # [redacted].  Pitney Bowes understands the frustration of the client...

[redacted] in regards to the $32.00 late charge billed in error and the refund of the same $32.00 late charge.
 
On January 6, 2015 the client called Pitney Bowes in regards to a late fee that was charged on their leasing account. After a discussion with the agent the agent agreed to waive the charge. Unfortunately due to a processing error by the agent, the fee was not waived properly. Due to this processing error; when the April invoice was issued the client was charged (in error) a $32.00 late charge.
 
On 04/28/2015 the client logged into the website [redacted] and initiated a credit card payment for that $32.00 late fee. The same day, after the payment was made, the client called Pitney Bowes to dispute the charge, it was then the error was discovered. The client was advised that because this was an online payment, they would have to dispute this with their credit card company. Pitney Bowes does apologize for the issues this may cause the client. When payments are made online the credit card information is encrypted and Pitney Bowes has no way of retrieving the card information to issue a refund. This is for added online security for the client.
 
Once the dispute is received from the credit card company the refund will get processed as Pitney Bowes will not dispute it.
 
Again, Pitney Bowes offers its deepest apologies for the error that was created and the problems it has caused. We do appreciate all of your information and feedback.  This assists us in educating our staff to ensure we provide a world class client experience.
 
Respectfully yours,
[redacted],  - Client Experience Management
Case Manager
[redacted]