Pitney Bowes Inc.

Revdex.com:Thank you for your assistance. I was never able to get an answer about the amount they were charging or why. I have reviewed the response made by the business in reference to complaint ID ***4, and find that this resolution is CONDITIONALLY satisfactory to meIF they indeed to not contact me again. I say this because I received another robot phone call today. However
Sincerely,
*** ***

February 9, 2015Times New Roman", "serif"">Revdex.com, Inc.Attn: *** *** *** *** *** *** ** ***
RE: Revdex.com # ***
*** *** *** *** * *** ** *** ** *** ** ***Dear *** ***
Pitney Bowes is in receipt of Revdex.com complaint# *** by the client *** *** ***Pitney Bowes understands the frustration of the client regarding invoice #*** dated 08/20/in the amount of $The complaint received is a dispute for the validity of this invoice
This is for supplies that were ordered online from the client. Although the client is not disputing the supplies were not received, they are stating they never received the invoice; therefore they are not going to pay it due to the ageThe client logged in under their PB account, user ID “***” and ordered the supplies on 8/20/2012. The supplies were shipped under *** tracking # ***
The client has the option on how to pay for the supplies when the order is submitted on line. They can either pay with a credit card at the time of the order, or request to be invoiced for the shipment to be paid at a later time. The client opted to be billed for item shipped on this order
The client is correct that they did not receive a late statement regarding that invoice due to a potential Pitney Bowes system errorThe client was called regarding the invoice and was sent several faxes (to fax#***) and emails (email address: ***) with the invoice and notices that it was past due beginning on 10/12/
Pitney Bowes did not receive any response from the client on this matter and as a result the client was advised of the potential for the invoice to be placed with a 3rd party collection agency
The client further has two other invoices for supplies that remain unpaid as well:
Invoice * *** for $ordered on 01/24/order shipped via *** tracking # *** remains unpaid
Invoice # *** for $ordered on 01/30/2015, order shipped via *** tracking ***
The invoices previously mentioned are valid invoicesThe client ordered and received supplies from Pitney BowesPitney Bowes in good faith shipped those supplies and invoiced them correctly; attempts were made to advise the client of the past due amount to no avail as the account remains unpaidPitney Bowes expects payment for goods provided
Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide Excellent Customer Service
Respectfully yours,
*** *** *** *** ** *** ** *** *** *** ***

Pitney Bowes Recovery
*** *** *** ***
*** ** ***
*** ***
*** *** ***
***
***
April 24,
Revdex.com ***
*** *** ***
*** *** *** *** ***
*** *** ** ***
Dear Ms***,
This letter is to advise you that we are in receipt of Revdex.com Complaint ***After researching the account we have determined that the balance that is being reported is incorrectOn January 12, 2015, per Pitney Bowes system, an agent accepted a payment in the amount of $50.43, confirmation number *** and advised the customer that the remaining charges would be removedThis account should have been charged off as settled in full and closedI have advised the Agency to close their file as placed in error
I wish to extend our apologies for any inconvenience the collection agency may have causedIf I can be of further assistance, please feel free to contact me
Sincerely,
*** ***
*** ***
*** ***
*** *** *** *** ***
*** ** ***
*** ***
cc: File

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

July 30,
12pt">
Revdex.com
RE: Revdex.com # ***
*** *** * ***
*** * *** **
*** ** ***
Dear *** ***,
Pitney Bowes is in receipt of Revdex.com complaint # *** Pitney Bowes understands the frustration of the client Accelerated Rehab & Performance, in regards to the cancellation process and their concern of receiving rental chargesI am very sorry for the frustration that *** *** may have experiencedThis is certainly not how we want any of our customers to feel
Upon review of the account, I do see that *** *** did call in to cancel on 11/1/and we did extend an extra day free trial period, effective 11/1/2013, in which she did accept We did then receive another call on 2/5/to cancel and at that time we did begin the cancellation processIn the interim, as we do bill in advance, we did send out a statement dated 1/14/for the rental period billing from 2/1/-4/30/14, as the free trial period was then over. Once, we receive the equipment back, those charges are automatically cancelled
*** *** does not owe anything with us, nor has she paid anything to usThe rental charges have been credited and the account is closed
I apologize for any frustration the client experienced
Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide Excellent Customer Service
Respectfully yours,
*** *** - Client Experience Management
Case Manager
Pitney Bowes, US Mailing Solutions
*** *** *** *** ** ***
** *** *** ***
***

June 02,
To Revdex.com, Inc.Attn: *** ***
*** *** ***
*** ** ***
*** *** ***
*** * ** *** ** *** ***
*** ** ***
RE: Revdex.com ***
Dear Ms***,
This is in response to ***
*** *** Revdex.com complaint *** filed by *** *** ***I have researched *** *** *** account and have found no evidence of deception
The lease *** was an auto-privilege lease account and was canceled effective immediately without penalty.
I have attempted to contact this customer to adviseI have left all my contact information via voicemailThe customer has not responded
Pitney Bowes strives to provide the best customer experience to address your business needs in a timely manner
Respectfully,
*** *** ***
Leasing Support
Client Relations
T +*** *** ***
***
***
Pitney Bowes
*** ** *** *** *** ***
*** ** ***

January 03, Revdex.com Serving Connecticut
14ptTimes New Roman", serif;">*** ***, Complaint and Inquiry Consultant ** *** *** *** ** *** RE: Revdex.com *** *** * ***
*** ** *** **
*** ** *4*** Dear Ms*** I am in receipt of Revdex.com *** Please note the contract does not go into effect the date it is signed. The contract goes into effect when we know the equipment is working and we start billing or when the previous lease ends. Pitney Bowes does not bill a client until we know the equipment is working and that is when the contract effective date starts. Moreover, if Mr*** still disputes the effective date on the lease, he can request a settlement quote this via the following: To request a settlement quote, please include the following: Ensure the request is on company letterhead Include your account number Include the following contact information: Contact name, phone number, and email address The reason for the cancellation How you would like to be contacted back: phone, email, or fax Email the required information on company letterhead to [email protected] Once the request has been received, we will email you back within 7-business days with a settlement quote; the quote will be good for days. My sincere apologies for the inconvenience. Pitney Bowes strives to provide the best possible customer service Respectfully yours, *** ** *** Customer Advocate Office of the President

Paid an invoice on 8/19/16, with check showing as cleared through our bank on 8/24/ Have received multiple "over due invoice" notices and phone calls Called the customer service line to clear up issue, was left on hold for minutes, customer service rep picks up and speaks to me for minutes, then puts me back on hold for another minutes, at which time I hung up I tried email - received an immediate response, stating that there had been an error but that my account had been updated and the invoice in question had been marked as paid, with no outstanding debt Have continued to receive overdue notices and phone calls as recent as Friday, 12/31/ My last attempt to email the party that previously responded, was completely ignored The recent phone message that I received was barely understandable as the rep did not speak clear English, so I could not get the phone number that I am supposed to call, but after my last experience on the phone with Pitney Bowes, I wouldn't call anyway Best part? I tell them to cancel my account because of the AWFUL experience and they tell me that after all of this - I will still be required to pay the early termination fee This on the tail of spending $in postage for holiday mailings These people are THE WORSTWould give a rating of less than if I could I absolutely would NEVER recommend this company to anyone

November 21, Revdex.com Serving Connecticut *** ***, Complaint and Inquiry Consultant 2* *** **
*** ** *** RE: Revdex.com *** R*** * *** *** *** *** *** ** ***
Dear M** *** I am in receipt of Revdex.com 11*** The client
is looking to close the Purchase Power Credit Account with us and avoid additional charges. Upon the review of the account, Pitney Bowes is crediting charges totaling $to reduce the out-of-pocket costs for the account. The remaining balance due is $for outstanding postage paid by Pitney Bowes Incon the client’s behalfThese funds were borrowed to refill the meter between the dates of January 6, thru April 5, Pitney Bowes strives to give the best customer service. Once the payment has been received, the account will successfully close without additional charges. Respectfully yours, *** *** 3*** *** *** Stamford CT ***
***

March
25,
Revdex.com Serving Connecticut
Attn:
*** ***
Berlin Rd
Cromwell,
CT
RE: Revdex.com #***
*** *** *** ***
*** *** *** ** ***
*** ** ***
Dear *** ***
Pitney
Bowes is in
receipt of Revdex.com complaint #***Pitney Bowes understands the
frustration of the client *** *** in regards to postage meter rental
billing
In
reviewing the account I do show that the client was renting a postage meter
from Pitney Bowes in which the meter rental billing was being charged to a
credit card monthlyThe postage meter was returned to Pitney Bowes in January
I do not show that the client had spoken to an agent in regards to this
cancel therefore the cancellation was not properly issued on the account to
stop the *** * *** ** *** *** ** *** *** *** *** ** *** *** *** * *** *** ** *** *** *** *** *** *** *** ** *** *** ** *** *** *** has been cancelled. The client should not receive any future
invoices for the meter rental
Pitney
Bowes appreciates all of your information and feedbackThis assists us in
educating our staff to ensure we provide excellent Customer ServicePitney
Bowes does apologize for the frustration the cancellation process has caused
Respectfully
yours,
Carrie S***
Case Manager, Client Experience
* * *** *** ***
***
***
*
Pitney Bowes
*** *** ***
*** ** ***

May 5,
Revdex.com Serving Connecticut
*** ***, Manager, Marketplace Operation
** *** ***
*** ** ***
RE: Revdex.com #***
*** ** *** **
*** * * *** **
*** ** ***
Dear Ms***,
We are in receipt of the complaint ID
*** and we accept responsibility for the miscommunication from our Sales rep *** *** stating that Mr*** lease was about to expire. I personally reached out to Mr*** to apologize and let him know that we will resolve this to his satisfaction
We value our relationship with Mr*** and would very much like to do business with him again in the future and he is welcome to call me at any time on my cell number below
Thank you for bringing this to our attention and the matter has been addressed internally with the rep and manager
Respectfully yours,
*** ***
Director Inside Sales
***
***
***
*** ***
*** ** *** *** ***
*** ** ***

My office mailed in a check for 2,dollars to go on our postage accountWe waited for that to process and then tried to download funds onto our meter The meter only showed a credit We called Pitney Bowes on 12/30/We sent then a front and back copy of the checkThey reviewed it and informed us that they were going to send it up to processing to expedite They told us the process would take approxbusiness days On 1/at 11:am, I called and spoke to a representative It still hadn't processed I asked for them to contact me by the end of my day 5pm with some kind of update At 4:pm, I called them back and spoke to a managerHe informed me that they were still working on it and that he would contact me back via either e-mail or phone by noon the following day to let me know the status At 3pm 1/10, not having heard from them, I called back I have now been on the phone, mostly on hold for a manager, for over an hour and still waiting Even though I start the conversation with a case number, I get the same questions over and over I have worked years of retail and this is the worst customer service I have ever received!

November 23,
"MARGIN: 0in 0in 0pt class="MsoNormal">
CT Revdex.com, Inc.Attn: [redacted]
RE: Revdex.com [redacted]
Dear Ms[redacted],
I am writing in response to [redacted]s Revdex.com (Revdex.com) complaint [redacted] cancelled pbSmart Postage but is continuing to be billedAfter further review of [redacted]'s account, it was determined that pbSmart Postage was cancelled in August per the client's request
The Purchase Power account had a past due balance of $and was accruing Purchase Power late feesOur billing team credited the $and applicable late fees back to [redacted]'s Purchase Power accountAs a result, the balance is $0.00, and the Purchase Power account is now closed
We apologize for the billing discrepancy and thank you for bringing this matter to our attention
Respectfully yours,
Jackie P[redacted]
Technical Support Lead, pbSmart Family
Client Operations, North America
Pitney Bowes
[redacted]
Cc: Office of the President

July 30,
"">
Revdex.com
RE: Revdex.com # [redacted]
Dear [redacted],
Pitney Bowes is in receipt of Revdex.com complaint # [redacted] Pitney Bowes understands the frustration of the client [redacted], in regards to the late fees billed to [redacted] account [redacted]I am very sorry for the frustration that this client may have experiencedThis is certainly not how we want any of our customers to feel
Per the client's claim that they have automatic payments coming out via our website is incorrect in regards to any payments set up for their [redacted] accountUpon review of the account, I see that email [redacted] is registered online for automatic payments for their lease, but not for their [redacted] accountIn order to set up automatic payments for [redacted], they can do this by adding banking account information to their "payment profile" at [redacted] and also by adding their [redacted] account number to their "billing account" profile and thereby setting up the automatic payment online
I see that a payment for $117.98, check # was received here on 5/and was due on 5/12. On 6/we sent out another statement that included postage charges and was due on 7/13. On 7/we have sent out, yet another statement that also includes postage charges, that is due on 8/The last payment we have received was on 5/16/and the account is currently past due
Per the terms and conditions of [redacted], applicable late fees and finance charges will be billed if the payment is received here past the due dateWe encourage our clients to send payments 7-business days before the due dateThis would account for mail "travel time" as well as processing time for the bankPitney Bowes does not believe that is an unreasonable time frameThe client has in the past incurred late fees and finance charges as a result of payments posting lateThe current late fee charges and finance charges are therefore valid.
I furthermore, do not see that the client has called in to question or dispute any late fees on this accountThe last phone call to our center was on 6/16/to our product support department and before that was on 10/17/questioning a balance
Pitney Bowes appreciates all of your feedback. This assists us in educating our staff to ensure we provide Excellent Customer Service
Respectfully yours,
[redacted] - Client Experience Management
Case Manager
[redacted]

March 15,
">
Revdex.com of CT
Attn: [redacted]
[redacted] [redacted]
[redacted]
[redacted]
RE: [redacted]
Dear Ms[redacted],
In response to Revdex.com [redacted], Mr[redacted] contacted us on 2/10/to return the supply he purchased because he changed his mind and he was provided the return authorization on that day. The system is documented that the supplies were received back on 2/18/16. The credit was issued back to his credit card on 2/26/in the amount of $38.14. The whole return process including any credit adjustments is 30-days and this did fall within the SLA guidelines. It may be that he was not informed of the time frame when he called to set up the return
I called Mr[redacted] today and did confirm with him that he received the credit back on his credit card. I let him know the return process time frame is typically 30-days and this did fall within policy, but did apologize if he was not informed of this initially.
He said no further assistance was needed
Regards,
Tracy A[redacted]
Supply Line Client Support Manager
Mailing Solutions, North America
[redacted]
pitneybowes.com
Pitney Bowes
[redacted] [redacted]
[redacted]

Please see the attached supporting documents
">
April 14,
Revdex.com, Inc.Attn: [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
RE: Revdex.com [redacted]
Dear Ms[redacted],
This is in response to [redacted] Revdex.com [redacted] filed by [redacted]. I have researched Mr[redacted] account and have found no evidence of deception
Initially, the client called to request a downgrade of lease [redacted] to reduce cost; this option would have been more costlyPitney Bowes in good faith provided the client with a restructure option which is less costlyWe explained the process and sent client the lease restructure to review and sign if they agreed to the terms; Pitney Bowes received the signed agreement on June 1, 2012.
The contract terms state "You have taken advantage of reducing your existing Pitney Bowes equipment payment by 37% from 170.00/quarter to 107.39/quarter for the remaining months left on your existing Lease terms and have extended the lease by quarters." The client has been paying quarterly and using the services for over years
On 03/2/[redacted] called to cancel their accountClient was advised she signed a restructureShe agreed that it was her signature and said she would be contacting her attorneyOn 04/02/I called and spoke with [redacted]'s wife [redacted]I explained to her the contract and that I could offer a reduced settlement; she became very angryShe said no one in business uses the term "quarter" (See attached lease [redacted] & lease Restructure)She said nobody has time to read contracts and that Pitney Bowes "tricked" her into signing her lease (See Lease Restructure Terms & Conditions)
Client stated the only reason I should be calling was to tell her "good news" and that news was they will owe Pitney Bowes nothing[redacted] refused a reduced settlement and would not even allow me to give a dollar amountShe called me names and said that all I do at my job is call and make fun of people like herI tried to explain that I was only trying to get as much information about the account as I couldShe told me she was not going to give up until she gets her way then, she added she was going to call her attorney and hung up on me
Please review the attached settlement offerIf [redacted] does not wish to exercise this option, kindly continue to pay the account as invoiced
Respectfully,
[redacted]
Leasing Support
Client Relations
* [redacted]
[redacted]
[redacted]
[redacted]

July
">Revdex.com Serving [redacted]
Attn: [redacted]
RE: Revdex.com # [redacted]
Dear Ms[redacted],
Pitney Bowes is in receipt of the Revdex.com letter for complaint # [redacted] Pitney Bowes understands the frustration of the client [redacted] regarding the continuation of the invoicing for the software maintenance coverage
In reviewing the account I do show that the client was billed for the software maintenance which covers the software updates needed for [redacted] Addressing system in January The coverage was then cancelled in February We received a phone call in May asking for a software update for the [redacted] Addressing systemThe coverage was added back to the account so the client could get the updatesThe client received an invoice in July 2014, this invoice was cancelled in August I am showing however the invoice was cancelled ,but not the actual coverage there for it did bill again in July I am showing the coverage has been removed from the accountIt will not bill again in
Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide excellent Customer Service
Respectfully yours,
[redacted]
Case Manager, Client Experience
T + [redacted]

Hi Maureen,
class="MsoNormal" "margin: 0in 0in 0pt;">Below is the business response to Revdex.com [redacted].
March 14,
Revdex.com of CT
Mainline Marketing LLC
PO BOX
Burnsville, NC
RE: Revdex.com #[redacted]
Dear, MsShea
I am in receipt of Revdex.com [redacted]
MrMiller wrote the Revdex.com in regards to ensure the previous months of PBSP charges were credited back to the customer's credit card, and PB SmartPostage billing stopped
In reviewing Mainline Marketing LLC account, Pitney Bowes has chosen to stop billing on Mr.Miller's PBSmartPostage agreement for customer satisfaction. We have also issued a credit of $onto the credit card on file. This is for a charge of $for each of the past months, per the request of the customer(x = $127.92) Pitney Bowes Smartpostage Service & Billing has been stopped
Pitney Bowes Incwould like to apologize in advance for any confusion this may have caused Mainline Marketing LLC. Pitney Bowes Inchopes this outcome will satisfy Mainline Marketing LLC
Respectfully yours,
Jason Ballwahn
American Dr Neenah, WI
###-###-####

February 14,
"">
Revdex.com Dispute Resolution Department
Atten: Paris Chaney
South Turnpike Road
Wallingford, CT
Lessee: TRINITY FELLOWSHIP
Lease Account: SCH
Location: SE 67TH AVE, PORTLAND OR
Revdex.com File #
Dear MsChaney:
Thank you for the opportunity to assist you regarding TRINITY FELLOWSHIP Lease Account.
It is my understanding that TRINITY FELLOWSHIP is disputing the validity and practicality of the lease. Our records show TRINITY FELLOWSHIP entered into a month lease agreement that began 4-10-2013.
TRINITY FELLOWSHIP is best able to police their own employees with respect to who is authorized to enter into lease agreementsPitney Bowes Global Financial Services acted in good faith in entering this business relationship, and relied on representations made by TRINITY FELLOWSHIP employee as to their authority within the company. Their payments and continued use of the equipment under the lease agreement further enforced the validity of the lease agreement.
Pitney Bowes Sales has worked with Pitney Bowes Global Financial Services to reduce the payments from $ to $for their lease in effort to have TRINITY FELLOWSHIP resume fulfilling their obligations for the remaining months Please find attached offer that has been presented to customer today for their acceptance and once we receive the signed proposal back, the billing adjustment will be processed We look forward to their continued business.
If we can be of any further assistance, please do not hesitate to contact us
Respectfully,
Lorna Russell
800-84[redacted]
[email protected]
Technical Support lead
Pitney Bowes Global Financial Services
cc: Office of the President

March 19,
"">Revdex.com, Inc.Attn: Maureen Shea
94South Turnpike Road
Wallingford, CT
RE: Revdex.com #
Katrina Keidel
Potter Creek Lane
Springfield, OR
Dear MsShea,
Pitney Bowes is in receipt of Revdex.com complaint # 9971889. Pitney Bowes understands the frustration of the customer MsKeidel in regards to the receipt of a shipping scale that she did not order
Our pbSmartPostage Client Service team scoured our records for Katrina Keidel. After careful consultation and consideration, we've concluded that the account in question was set up fraudulently by a third party unbeknownst to neither MsKeidel nor Pitney Bowes. In no way does Katrina Keidel owe anything on this transactionPitney Bowes apologizes for the experiences MsKeidel endured trying to resolve
Pitney Bowes is in the process of refunding the $that was charged upon her card VI1284, beyond this scale shipment and charge, Pitney Bowes has found no other activity on this account. This refund will process completely in – business days
Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide excellent Customer Service
Respectfully yours,
Alan Vander Zanden
American Dr
Neenah, Wi
Product Support Supervisor
[email protected]