Pitney Bowes Inc.

Good afternoon,
 
 
 
I am writing to inquire about a complaint I filed on June 11th agains Pitney Bowes (ID # [redacted]).
 
 
 
I understand that in general, the Revdex.com waits to hear from the company before...

contacting the one initiating the complaint.  Because we are a new Department of Education high school  who heavily depends on postage for school mailings, we need this matter resolved as soon as possible.  This year our school only consists of 9th grade students but come September, we have a new group of students coming in which will require additional mailings.  Currently, our postage balance is low and because or issue with Pitney Bowes is due to our payments for postage NOT being applied to our account, we do not want to submit any more money to them.
 
Any assistance would be greatly appreciated.
 
 
 
Thanks for your time!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I want to point out that I was shipping a package, not an envelope.
Also, PB needs to view the current information on the [redacted] site and not
rely on PB's own (and incorrect) web links. Those links go to cached [redacted]
sites that are not longer active.
Of course, I had hoped that PB would refund the postage, but through the absence
of any statement, I assume that PB declines to do so. I am certainly not going to spend
$100 to pursue $5.05 for a Pyrrhic victory. 
Sincerely,
[redacted]

December 28, 2016 Revdex.com Serving Connecticut
14pt; font-family: "Times New Roman", serif;">[redacted]
[redacted]
[redacted]   [redacted]
[redacted]
[redacted]
[redacted]
* I am in receipt of [redacted].  Per our records we had spoken with [redacted] and had waived the $29.99 late fee.  We ask that the client please allow 7-10 business days for the payment to process per UPS standards.  Thank you.   My sincere apologies for the inconvenience.  Pitney Bowes strives to provide the best possible customer service.   Respectfully yours,   [redacted] Customer Advocate  Office of the President

Complaint: [redacted]
I am rejecting this response because:This has all been explained to me, however, there is no date on this document regarding when the existing lease expired, which is very deceptive. Furthermore, I have a copy of the original lease and there are no dates on this document (except a fax time stamp at the top dated Feb 01, 2008). We do not agree with this assessment and would like to return the equipment and receive no further charges.As I explained to the numerous other people I spoke to from Pitney Bowes (whose hands were tied), we have been forced to file a claim with the Revdex.com. 
Sincerely,
[redacted]

November 16, 2016 Revdex.com Serving Connecticut [redacted], Complaint and Inquiry Consultant [redacted]   RE: Revdex.com [redacted]
Dear [redacted]
* I am in receipt of Revdex.com [redacted]  The...

client is looking to receive a box and label to return the equipment.   Upon the review of the account, Pitney Bowes is escalating the request on case [redacted]
* Pitney Bowes strives to give the best customer service. The box and label should be received in 10 business days.   Respectfully yours, [redacted]

Please see attached documents
size="3"> 
October 13, 2015
Revdex.com of CT 
RE: Revdex.com # [redacted]
Dear Ms. [redacted],
Pitney Bowes is in receipt of Revdex.com complaint # [redacted]. Pitney Bowes understands the frustration of [redacted] lease termination requests.
Lease number [redacted] termination was requested on 10/12/2015. Please allow 10-14 business days to receive the return materials at [redacted] which will include a shipping box, pre-paid [redacted] label and unused funds instructions. [redacted] may take the equipment to their local [redacted] office to return or have [redacted] come retrieve the equipment from their location for a fee, if they don’t have a [redacted] pick up account with them. Please be advised Pitney Bowes will not refund any fees assessed for the equipment to be picked up by [redacted].
Meter number [redacted] does not reflect the unused funds being removed, please follow the below to remove funds:
Connect your meter as you normally would when adding postage; using an analog phone line, PC Meter Connect or Communication Device. Follow these steps to withdraw postage funds from your meter: 
1.      Press Funds to view the funds available on your meter
2.      Press Menu
3.      Scroll and select Change Setup?
4.      Press Yes
5.      Scroll and select Remove funds from meter?
6.      Press Enter/ Yes
7.      Your meter will connect and indicate the amount of funds transferred from the meter back to your PBP account
8.      Press Clear/Back and your meter will display that is has been taken out of service. This indicates there is no money left on the meter, and it can now be packed and shipped back to Pitney Bowes.
Follow these steps to confirm that funds were transferred:
1.      Press Menu
2.      Scroll until you see the option, Select a Report?
3.      Scroll and select Print Funds Report?
4.      When prompted, insert an envelope or tape sheet into your meter to print the report. Your available funds should be $000.00. Follow the prompts to return to the Main screen.
Please allow 24 hours for the funds to apply to Purchase Power account number [redacted] which has a current balance due of $204.55. If payment has been submitted, the unused funds will provide a credit and a refund can be requested via the below form:
            [redacted]       
If no payment has been made, the credit will apply to the balance and [redacted] will be responsible for the balance. Pitney Bowes has attached all Purchase Power statements from January 2015 to present. 
Lease number [redacted] termination was requested on 10/12/2015. Please allow 10-14 business days to receive the return materials at [redacted] which will include a shipping box, pre-paid [redacted] label and unused funds instructions. [redacted] may take the equipment to their local [redacted] office to return or have [redacted] come retrieve the equipment from their location for a fee, if they don’t have a [redacted] pick up account with them. Please be advised Pitney Bowes will not refund any fees assessed for the equipment to be picked up by [redacted]. Meter number [redacted] transferred the unused funds on 8/19/15 for $182.69 to Purchase Power account number [redacted]. Purchase Power account number [redacted] currently has a credit balance of $305.86. At this time [redacted] may request a refund in the amount of $403.99 by completing the form below:
            [redacted]       
Lease number [redacted] termination was requested on 9/1/2015. Per the attached [redacted] tracking number, the return materials were delivered to [redacted] signed by Kela. Per Pitney Bowes policy, clients have 30 days to return the equipment at which time if the equipment is not returned rental billing commences. Pitney Bowes cannot lease or rent this equipment to other clients therefore the meter is billed until it is returned. I’ve credited rental invoice number [redacted] dated 10/12/15 for $97.41 for customer satisfaction. Please allow 7 business days for the credit to apply to Purchase Power account number [redacted] at that time All My Children Daycare may request a refund in the amount of $403.99 by completing the form below:
            [redacted]       
           
Lease number [redacted]-002 termination was requested on 9/1/2015. Per the attached [redacted] tracking number, the return materials were delivered to [redacted] signed by Moses. Per Pitney Bowes policy, clients have 30 days to return the equipment at which time if the equipment is not returned rental billing commences. Pitney Bowes cannot lease or rent this equipment to other clients therefore the meter is billed until it is returned. I’ve credited rental invoice number [redacted] dated 10/12/2015 for $106.06 for customer satisfaction. Please allow 7 business days for the credit to apply to Purchase Power account number [redacted]. I’ve waived the October Purchase Power late fee for $29.99 and finance charge for $3.48. Purchase Power account number [redacted] will have a balance owed after the rental invoice is completed of $117.12. Pitney Bowes will not be waiving fees any additional fees. Pitney Bowes has attached all Purchase Power statements from January 2015 to present. 
Pitney Bowes appreciates all of your information and feedback.  This assists us in educating our staff to ensure we provide excellent Customer Service.
Respectfully yours,
Jamie W[redacted]
Case Manager, Client Experience
T + [redacted]
[redacted]
Pitney Bowes
[redacted]

December 16, 2014
 
Revdex.com, Inc.
Attn: [redacted]
 
[redacted]
 
RE: Revdex.com [redacted]
 
Dear Ms. [redacted],
 
I am in receipt of the Revdex.com complaint...

#[redacted]. The client [redacted] wanted to cancel the lease stating it ended 9/10/14 and that no further monies were owed.
 
I left a message for [redacted] and advised a new lease was signed in December of 2013 by [redacted] the office manager The new 51 month lease commenced on 9/10/14 and that is what she is being billed for. I have issued the lease cancel for the new schedule 002 and advised the process will take about 2 weeks, she will then receive a box and label to return her equipment and an invoice for the $100 restocking fee.  She will not have to pay the current outstanding leasing invoice of $362.00
 
I left gave her my number ###-###-#### to reach me directly should she have any questions or would like to keep the lease in place.
 
Respectfully yours,
 
[redacted]
###-###-####
[redacted]

November 16, 2016 Revdex.com Serving Connecticut
14pt; font-family: "Times New Roman", serif;">[redacted]
[redacted]
[redacted]
[redacted]   [redacted]
[redacted]
[redacted]
[redacted]   [redacted]   On 10/10/2016, we had spoken with the client and had informed her we would send a complimentary ink cartridge.  I have reopened case 08095640 and escalated to have the complimentary ink cartridge resent.  We have initially sent it tracking number is [redacted], but upon researching I had learned it was not delivered because the UPS states they cannot deliver to a PO BOX.  I have re-opened case number 08095640 and am having the complimentary ink cartridge resent ASAP to the physical location.    Due to the inconvenience for the meter not working, I am crediting back the following:   Invoice number 3301128480-$84.24 Late fee-------------------------- $9.99 Late fee-------------------------- $34.56 Finance fee---------------------- $1.91   Total amount Pitney Bowes is crediting is $130.70   My sincere apologies for the inconvenience.  Pitney Bowes strives to provide the best possible customer service.        Respectfully yours,   [redacted] Customer Advocate  Office of the President

Please see attachment. Sincerely, 
[redacted]Customer Advocate  [redacted]
[redacted]
[redacted]

Complaint: [redacted]I am rejecting this response because: 
The original offer from PB stated that there will be no cost for signing up with them as they will give $20 in free postage to pay for the $19.99 monthly fee. Accordingly, any remaining postage in the meter becomes the property of customer and should be refunded at the conclusion of the contract or the whole contract is void and no rental fee is due if they want to take back the postage that they have already given.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:I did contact Pitney Bowes by responding to the email after they sent a "settlement" on 5/22/15 to me of $[redacted] due 6/22/15.  I can send a copy of this letter. I had no response besides bills with late charges. I then contacted [redacted] then the [redacted] which both advised me not to pay any further bills as Pitney Bowe's "lease" never had any dates from them to let me know that the "lease" was not actually up for another year when their "sales" person [redacted] duped me into signing this "lease".  When I called in 2012, I did dispute the "lease" I signed to [redacted] at Pitney Bowes but was told there was nothing further I could do.   Why would they help me when they already had me "trapped".   I do not agree that I owe another dime to this company.  I signed the 36 month "lease" 8/1/12 and 36 months later, I have fulfilled my obligation.  I have been advised by [redacted] and the [redacted] that printed "leases" without printed dates are illegal by any company.
Sincerely,
[redacted]

January 05, 2017 Revdex.com Serving Connecticut [redacted] Complaint and Inquiry Consultant [redacted]
[redacted]   [redacted]
[redacted]
[redacted]
[redacted]   I am in receipt of Revdex.com...

[redacted]  I have requested the account to reflect terminated and any remaining invoices after the termination be waived per customer satisfaction.   My sincere apologies for the inconvenience.  Pitney Bowes strives to provide the best possible customer service.   Respectfully yours,   [redacted] Customer Advocate  Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have not revised a revised invoice. Furthermore, the letter was not even properly addressed to me. 
Sincerely,
[redacted]

March 22, 2016,
mso-layout-grid-align: none" class="MsoNormal"> 
To Revdex.com, Inc.Attn: [redacted]
94 South Turnpike RoadWallingford, CT 06492
 
 
RE: Revdex.com [redacted]
 
Dear [redacted]
 
I am in receipt of the Revdex.com filed by [redacted] [redacted]
 
I called to speak with [redacted] [redacted] however I spoke with [redacted] and I was told that [redacted] was unavailable and that he ([redacted]) was the one that filed the complaint. He stated he was very happy with the product and loved it, however it was very difficult to get in touch with someone when the meter went down, or needed service. He stated they just received a new meter and hesitated to use it, however had to for business needs, as he wanted to know what it would cost to terminate his lease. They were given a settlement quote of $1000.00. I offered him a reduced settlement offer of $392.00.
 
I then explained that I understood his frustration with a meter not working, and even a 10 minute phone call to service could be a huge inconvenience in daily business operations. I offered my direct contact information, and assured the client that if he contacted me directly, I would assist in getting him the help he needed for any of his Pitney Bowes needs. Additionally, I offered $100.00 in free postage for the inconvenience.  [redacted] was very happy with my offers and was heading into a meeting with his colleagues to discuss the Pitney Bowes account.
 
I am confident the client will continue the relationship with Pitney Bowes.  
 
We value their business and look forward to addressing their needs in a timely manner.
 
Kind regards,
 
Mauricea P[redacted]
Retention Support
 
N. 1313 Atlantic
Spokane WA 99001
[redacted]
[redacted]

November 16, 2016 Revdex.com Serving Connecticut [redacted], Complaint and Inquiry Consultant 29 [redacted]
[redacted]   A[redacted]
[redacted]
Dear Ms. Sola,   I am in receipt of Revdex.com 1[redacted].  The client is...

looking for a credit of $138.58 due to over payment. The client has been trying to get the credit since January and has contacted Pitney Bowes multiple calls.  Upon the review of the account, Pitney Bowes is crediting the client’s account back $138.58. When looking over the account, we did find the overpayment and will be crediting back the customer. [redacted] should receive a credit back within 30 days. Pitney Bowes is sorry for the inconvenience.   Pitney Bowes strives to give the best customer service.      Respectfully yours,
[redacted]   [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
No this is not true about them sending us a letter stating that the lease was not up. I had someone call me from Pitney Bowes to renew our lease because it was up . And I stated to him that I wanted to speak with my doctors about this. Instead we chose to use another company because of Pitney Bowes poor billing system. So I tried to call, email etc to have someone tell me what to do with the machine. No response. It is still here. I can not get anyone to reply. This is not good service.

May 8, 2015
 
Revdex.com Serving Connecticut
[redacted], Manager, Marketplace Operation
[redacted]
[redacted]
 
RE: Revdex.com # [redacted]
 
[redacted]
[redacted] [redacted]
[redacted]
Dear Ms. [redacted],
 
As previously stated, Pitney Bowes accept responsibility for the miscommunication from our Sales rep [redacted] stating that Mr. [redacted] lease was about to expire.  I personally reached out to Mr. [redacted] to apologize and let him know that we will resolve this to his satisfaction. Pitney Bowes is waiving the remaining terms of lease [redacted] for client satisfaction.
 
The processing time can take up to two billing cycles. Once the leased charges have been waived, Mr. [redacted] will be sent a box and pre-paid label to ship back the meter.
 
Thank you for bringing this to our attention again, the matter has been addressed internally with the rep and manager. 
 
We value our relationship with Mr. [redacted] and would very much like to do business with him again in the future and he is welcome to call me at any time on my cell number below.
 
 Respectfully yours,
[redacted]
Director Inside Sales[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Hello [redacted],
 
This Revdex.com was inadvertently posted to the wrong Revdex.com Friday evening. I am not sure which Revdex.com number it posted to but it posted at 4:58 and there were about 3 attachments.
 
Please do not send to the wrong client.   I am so sorry for the confusion and I...

appreciate your help. 
 
Best regards, [redacted]
 
October 3, 2014
Revdex.com Dispute Resolution Department
Atten: [redacted]  **  [redacted]
Company:        [redacted]
Lease:             [redacted]
Equip Location:   [redacted]    [redacted]
Revdex.com Number:               [redacted]
Dear Ms. [redacted],
This letter is in response to your recent termination request regarding this lease agreement.  
Per review of this lease account, the contract balance is $ 1,967.79 which is the open balance, plus remaining 10 contractual payments and a termination return fee for equipment shipping.   On 6/12/13, Pitney Bowes received the attached letter that [redacted] agreed to continue lease through June 2017 after previous settlements were declined.  
Based on the excellent history of their lease account, we can offer non-negotiable courtesy reduction.  The lowest pay-off for this lease is $ 925.86.   This quote is valid till 11-3-2014.  
If  [redacted]  wishes to accept this settlement, payment should be mailed to the following address:
[redacted]   [redacted]
Please review and advise of any questions.  I can assist over the phone with payment to settle by check or credit card.  Once funds have been received, we will issue the account termination and initiate the return authorization for the equipment from the location.
Please contact me with any questions or concerns at  ###-###-####.
Respectfully,
[redacted]
Technical Support Lead
Pitney Bowes Global Financial Services
cc: Pitney Bowes Office of the President Office

October 13, 2015
 
To Revdex.com, Inc.
Attn: [redacted]
 
 
RE: Revdex.com [redacted]
 
Dear [redacted],
 
I apologize for the oversight and talked to the agent who sent the settlement.
 
I have...

issued the cancelation on lease [redacted]. A box and label will be sent [redacted]. Once the equipment is back in stock the lease will be terminated without penalty.
 
Martha C[redacted]
Sales Administration Manager
 
[redacted]
[redacted]
###-###-####