Pitney Bowes Inc.

December 28, 2016 Revdex.com Serving Connecticut
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* I am in receipt of [redacted].  Per our records we had spoken with [redacted] and had waived the $29.99 late fee.  We ask that the client please allow 7-10 business days for the payment to process per UPS standards.  Thank you.   My sincere apologies for the inconvenience.  Pitney Bowes strives to provide the best possible customer service.   Respectfully yours,   [redacted] Customer Advocate  Office of the President

March 15, 2016
Revdex.com of CT
Attn: [redacted]
[redacted]
[redacted]
[redacted]
RE: [redacted]
Dear Ms. [redacted],
In response to Revdex.com [redacted], Mr. [redacted] contacted us on 2/10/2016 to return the supply he purchased because he...

changed his mind and he was provided the return authorization on that day.  The system is documented that the supplies were received back on 2/18/16.  The credit was issued back to his credit card on 2/26/2016 in the amount of $38.14.  The whole return process including any credit adjustments is 30-40 days and this did fall within the SLA guidelines.  It may be that he was not informed of the time frame when he called to set up the return.
I called Mr. [redacted] today and did confirm with him that he received the credit back on his credit card.  I let him know the return process time frame is typically 30-40 days and this did fall within policy, but did apologize if he was not informed of this initially. 
He said no further assistance was needed.
Regards,
Tracy A[redacted]
Supply Line Client Support Manager
Mailing Solutions, North America
[redacted]
pitneybowes.com
Pitney Bowes
[redacted]
[redacted]

December 16, 2014
 
Revdex.com, Inc.
Attn: [redacted]
 
[redacted]
 
RE: Revdex.com [redacted]
 
Dear Ms. [redacted],
 
I am in receipt of the Revdex.com complaint...

#[redacted]. The client [redacted] wanted to cancel the lease stating it ended 9/10/14 and that no further monies were owed.
 
I left a message for [redacted] and advised a new lease was signed in December of 2013 by [redacted] the office manager The new 51 month lease commenced on 9/10/14 and that is what she is being billed for. I have issued the lease cancel for the new schedule 002 and advised the process will take about 2 weeks, she will then receive a box and label to return her equipment and an invoice for the $100 restocking fee.  She will not have to pay the current outstanding leasing invoice of $362.00
 
I left gave her my number ###-###-#### to reach me directly should she have any questions or would like to keep the lease in place.
 
Respectfully yours,
 
[redacted]
###-###-####
[redacted]

Good afternoon,
 
 
 
I am writing to inquire about a complaint I filed on June 11th agains Pitney Bowes (ID # [redacted]).
 
 
 
I understand that in general, the Revdex.com waits to hear from the company before...

contacting the one initiating the complaint.  Because we are a new Department of Education high school  who heavily depends on postage for school mailings, we need this matter resolved as soon as possible.  This year our school only consists of 9th grade students but come September, we have a new group of students coming in which will require additional mailings.  Currently, our postage balance is low and because or issue with Pitney Bowes is due to our payments for postage NOT being applied to our account, we do not want to submit any more money to them.
 
Any assistance would be greatly appreciated.
 
 
 
Thanks for your time!

November 16, 2016 Revdex.com Serving Connecticut [redacted], Complaint and Inquiry Consultant [redacted]   RE: Revdex.com [redacted]
Dear [redacted]
* I am in receipt of Revdex.com [redacted]  The...

client is looking to receive a box and label to return the equipment.   Upon the review of the account, Pitney Bowes is escalating the request on case [redacted]
* Pitney Bowes strives to give the best customer service. The box and label should be received in 10 business days.   Respectfully yours, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I want to point out that I was shipping a package, not an envelope.
Also, PB needs to view the current information on the [redacted] site and not
rely on PB's own (and incorrect) web links. Those links go to cached [redacted]
sites that are not longer active.
Of course, I had hoped that PB would refund the postage, but through the absence
of any statement, I assume that PB declines to do so. I am certainly not going to spend
$100 to pursue $5.05 for a Pyrrhic victory. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This has all been explained to me, however, there is no date on this document regarding when the existing lease expired, which is very deceptive. Furthermore, I have a copy of the original lease and there are no dates on this document (except a fax time stamp at the top dated Feb 01, 2008). We do not agree with this assessment and would like to return the equipment and receive no further charges.As I explained to the numerous other people I spoke to from Pitney Bowes (whose hands were tied), we have been forced to file a claim with the Revdex.com. 
Sincerely,
[redacted]

Please see attachment. Sincerely, 
[redacted]Customer Advocate  [redacted]
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have not revised a revised invoice. Furthermore, the letter was not even properly addressed to me. 
Sincerely,
[redacted]

March 22, 2016,
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To Revdex.com, Inc.Attn: [redacted]
94 South Turnpike RoadWallingford, CT 06492
 
 
RE: Revdex.com [redacted]
 
Dear [redacted]
 
I am in receipt of the Revdex.com filed by [redacted] [redacted]
 
I called to speak with [redacted] [redacted] however I spoke with [redacted] and I was told that [redacted] was unavailable and that he ([redacted]) was the one that filed the complaint. He stated he was very happy with the product and loved it, however it was very difficult to get in touch with someone when the meter went down, or needed service. He stated they just received a new meter and hesitated to use it, however had to for business needs, as he wanted to know what it would cost to terminate his lease. They were given a settlement quote of $1000.00. I offered him a reduced settlement offer of $392.00.
 
I then explained that I understood his frustration with a meter not working, and even a 10 minute phone call to service could be a huge inconvenience in daily business operations. I offered my direct contact information, and assured the client that if he contacted me directly, I would assist in getting him the help he needed for any of his Pitney Bowes needs. Additionally, I offered $100.00 in free postage for the inconvenience.  [redacted] was very happy with my offers and was heading into a meeting with his colleagues to discuss the Pitney Bowes account.
 
I am confident the client will continue the relationship with Pitney Bowes.  
 
We value their business and look forward to addressing their needs in a timely manner.
 
Kind regards,
 
Mauricea P[redacted]
Retention Support
 
N. 1313 Atlantic
Spokane WA 99001
[redacted]
[redacted]

Complaint: [redacted]I am rejecting this response because: 
The original offer from PB stated that there will be no cost for signing up with them as they will give $20 in free postage to pay for the $19.99 monthly fee. Accordingly, any remaining postage in the meter becomes the property of customer and should be refunded at the conclusion of the contract or the whole contract is void and no rental fee is due if they want to take back the postage that they have already given.Sincerely,[redacted]

January 05, 2017 Revdex.com Serving Connecticut [redacted] Complaint and Inquiry Consultant [redacted]
[redacted]   [redacted]
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[redacted]
[redacted]   I am in receipt of Revdex.com...

[redacted]  I have requested the account to reflect terminated and any remaining invoices after the termination be waived per customer satisfaction.   My sincere apologies for the inconvenience.  Pitney Bowes strives to provide the best possible customer service.   Respectfully yours,   [redacted] Customer Advocate  Office of the President

November 16, 2016 Revdex.com Serving Connecticut
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[redacted]   [redacted]   On 10/10/2016, we had spoken with the client and had informed her we would send a complimentary ink cartridge.  I have reopened case 08095640 and escalated to have the complimentary ink cartridge resent.  We have initially sent it tracking number is [redacted], but upon researching I had learned it was not delivered because the UPS states they cannot deliver to a PO BOX.  I have re-opened case number 08095640 and am having the complimentary ink cartridge resent ASAP to the physical location.    Due to the inconvenience for the meter not working, I am crediting back the following:   Invoice number 3301128480-$84.24 Late fee-------------------------- $9.99 Late fee-------------------------- $34.56 Finance fee---------------------- $1.91   Total amount Pitney Bowes is crediting is $130.70   My sincere apologies for the inconvenience.  Pitney Bowes strives to provide the best possible customer service.        Respectfully yours,   [redacted] Customer Advocate  Office of the President

Complaint: [redacted]
I am rejecting this response because:I did contact Pitney Bowes by responding to the email after they sent a "settlement" on 5/22/15 to me of $[redacted] due 6/22/15.  I can send a copy of this letter. I had no response besides bills with late charges. I then contacted [redacted] then the [redacted] which both advised me not to pay any further bills as Pitney Bowe's "lease" never had any dates from them to let me know that the "lease" was not actually up for another year when their "sales" person [redacted] duped me into signing this "lease".  When I called in 2012, I did dispute the "lease" I signed to [redacted] at Pitney Bowes but was told there was nothing further I could do.   Why would they help me when they already had me "trapped".   I do not agree that I owe another dime to this company.  I signed the 36 month "lease" 8/1/12 and 36 months later, I have fulfilled my obligation.  I have been advised by [redacted] and the [redacted] that printed "leases" without printed dates are illegal by any company.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
No this is not true about them sending us a letter stating that the lease was not up. I had someone call me from Pitney Bowes to renew our lease because it was up . And I stated to him that I wanted to speak with my doctors about this. Instead we chose to use another company because of Pitney Bowes poor billing system. So I tried to call, email etc to have someone tell me what to do with the machine. No response. It is still here. I can not get anyone to reply. This is not good service.

October 13, 2015
 
To Revdex.com, Inc.
Attn: [redacted]
 
 
RE: Revdex.com [redacted]
 
Dear [redacted],
 
I apologize for the oversight and talked to the agent who sent the settlement.
 
I have...

issued the cancelation on lease [redacted]. A box and label will be sent [redacted]. Once the equipment is back in stock the lease will be terminated without penalty.
 
Martha C[redacted]
Sales Administration Manager
 
[redacted]
[redacted]
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
It may not be the best resolution that I was hoping for especially since without the Revdex.com getting involved they would have never gotten back to me. As well as it taking over a month and a few days to get back to me and over 3 weeks to respond back to the Revdex.com. They definitely do not live by " Pitney
Bowes strives to provide the best customer experience to address your business
needs in a timely manner."
  
They provided terrible customer service and was definitely not in a timely manner. But nevertheless they did say they are refunding me my money and I am satisfied with that outcome. Wish things would have worked out better. Thank you Revdex.com.
Sincerely,
Vincent V[redacted]

I never had such terrible service or lack of service from another other company that I have worked with in my entire life. The total lack of responsiveness from their customer service reps all the way to Management this company is a good example of how not to do business with your customers. I have been waiting for weeks on end for call backs, asked to talk to a manager and was given double talk, my paperwork was mishandled and now I still sit after 3 months still with no machine. If I had another choice I'd never work with this company and I'd be sure never to recommend this company to any of my colleagues.

[redacted]
Roman", serif;">Cromwell, CT 06416
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[redacted]   I am in receipt of Revdex.com [redacted]  After researching the account I am showing the client added $501.27 in postage on December 14th 2016 and then downloaded $1000.00 in postage onto the meter.  In reviewing the postage account, I am showing the client currently has an available postage amount of $3501.27 that is readily available for a download onto their meter.   I left M[redacted] a voicemail to contact me back at [redacted] to inform her due to the inconvenience I can add $350.00 in free postage.  I am confident that together we can work together to resolve this.   My sincere apologies for the inconvenience.  Pitney Bowes strives to provide the best possible customer service.   Respectfully yours,  
[redacted] Office of the President