Pitney Bowes Inc.

I never had such terrible service or lack of service from another other company that I have worked with in my entire life. The total lack of responsiveness from their customer service reps all the way to Management this company is a good example of how not to do business with your customers. I have been waiting for weeks on end for call backs, asked to talk to a manager and was given double talk, my paperwork was mishandled and now I still sit after 3 months still with no machine. If I had another choice I'd never work with this company and I'd be sure never to recommend this company to any of my colleagues.

Complaint: 9913705
I am rejecting this response because: We cannot afford even the lower amount they are offering. We are respectfully asking to be let out of the lease all together.
I understand that they do not have a legal requirement to do so. However, they can decide to let us out of our lease if they choose.
Doing this would be a great help to us, as we are not seeing a benefit equal to the cost of the lease.
Sincerely,
Theresa Culbertson

December 15, 2016
[redacted]
**...

[redacted]   [redacted]   [redacted]
[redacted]
[redacted]   I am in receipt of Revdex.com 1[redacted].  [redacted] a manager here at Pitney Bowes is in contact with the client and working together towards a fair resolution.   My sincere apologies for the inconvenience.  Pitney Bowes strives to provide the best possible customer service.   Respectfully yours,   [redacted] Customer Advocate  Office of the President

[redacted]
Roman", serif;">Cromwell, CT 06416
[redacted]   [redacted]
[redacted]
[redacted]   I am in receipt of Revdex.com [redacted]  After researching the account I am showing the client added $501.27 in postage on December 14th 2016 and then downloaded $1000.00 in postage onto the meter.  In reviewing the postage account, I am showing the client currently has an available postage amount of $3501.27 that is readily available for a download onto their meter.   I left M[redacted] a voicemail to contact me back at [redacted] to inform her due to the inconvenience I can add $350.00 in free postage.  I am confident that together we can work together to resolve this.   My sincere apologies for the inconvenience.  Pitney Bowes strives to provide the best possible customer service.   Respectfully yours,  
[redacted] Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
It may not be the best resolution that I was hoping for especially since without the Revdex.com getting involved they would have never gotten back to me. As well as it taking over a month and a few days to get back to me and over 3 weeks to respond back to the Revdex.com. They definitely do not live by " Pitney
Bowes strives to provide the best customer experience to address your business
needs in a timely manner."
  
They provided terrible customer service and was definitely not in a timely manner. But nevertheless they did say they are refunding me my money and I am satisfied with that outcome. Wish things would have worked out better. Thank you Revdex.com.
Sincerely,
Vincent V[redacted]

November 21, 2016 Revdex.com Serving Connecticut
14pt; font-family: "Times New Roman", serif;">[redacted], Complaint and Inquiry Consultant 2[redacted].
[redacted]   RE: Revdex.com [redacted]   R[redacted] [redacted]
Dear M[redacted]   I am in receipt of Revdex.com 11[redacted] The client is looking to close the Purchase Power Credit Account with us and avoid additional charges.      Upon the review of the account, Pitney Bowes is crediting charges totaling $437.52 to reduce the out-of-pocket costs for the account.  The remaining balance due is $134.78 for outstanding postage paid by Pitney Bowes Inc. on the client’s behalf. These funds were borrowed to refill the meter between the dates of January 6, 2016 thru April 5, 2016.   Pitney Bowes strives to give the best customer service.  Once the payment has been received, the account will successfully close without additional charges.      Respectfully yours, [redacted]   3[redacted] Stamford CT 06926 [redacted]

July 22, 2015
 
Revdex.com of **
[redacted], Manager, Marketplace Operations
Revdex.com Serving [redacted]
[redacted]
[redacted]
 
In Regards To:  Revdex.com [redacted]
 
[redacted]
[redacted]  [redacted]...

[redacted]
[redacted]
 
Dear Ms. Betts,
 
I have received your Revdex.com Complaint #10718578 and reviewed your service records. These records indicate that you placed your original service call via our website on July 14th at 1:47 AM, and were provided Service Reference #3-4525393399. You were provided with an appointment time of July 16th, 8 AM to 1 PM.
 
On July 14th, at 10:15 AM you called into our Product Support center and requested an earlier appointment. After the agent reviewed the availability, you were given a new appointment date of July 15th, 8 AM to 1 PM.
Your call was rescheduled due to unforeseen circumstances, and was moved from July 15th, back to the original appointment on July 16th. According to our records, no one called you to notify you of this change.
 
I assume full responsibility for this lapse in communication, and will personally ensure that the matter has been addressed with all those involved.
I have also reviewed the last 6 months of your service history and found the following;
•              SR #3-4524912525 was created July 13th and cancelled on July 14th
•              SR #3-4517976536 was created on July 2nd and cancelled the same day
•              SR #3-4414877844 was created on February 25th and completed on February 27th
 
We have taken steps to assure this does not happen again by coaching our agents on proper call procedures as well as timely communication regarding appointment changes.
 
Pitney Bowes strives to provide you, our client, with the best service experience possible. We value your feedback, and the information you have provided will help us to continue to improve our service processes. 
 
Thank you for bringing the situation to our attention, and allowing us the opportunity to rectify the matter. Do not hesitate to contact us if you have further questions or concerns.
 
Respectfully yours,
 
Mirza Alagic
1313 N. Atlantic
Spokane, WA 99223
1-888-444-0495 ext. 5331
[email protected]

December 20, 2016 Revdex.com Serving Connecticut [redacted]   RE: Revdex.com [redacted]   [redacted]
[redacted]
[redacted] Dear Ms. [redacted],   I am in receipt of Revdex.com [redacted].  The...

system automatically bills in advance.  I have credited back the purchase power account to reflect a 0 balance due.  Thank you.   My sincere apologies for the inconvenience.  Pitney Bowes strives to provide the best possible customer service.   Respectfully yours,   Tanja [redacted] Customer Advocate  Office of the President

July 17. 2015
[redacted] Manager, Marketplace Operations
Revdex.com Serving Connecticut
[redacted]
 
[redacted]...


                                        ...⇄
Re: Revdex.com [redacted]
      Lease Account: [redacted] 
           
Dear Valued Customer:
                       
Thank you for inquiring about settlement of your obligation on your Leased Equipment.  Please note that the Lease is a non-cancelable agreement.  However, your satisfaction is important to us, and accordingly, we make the following settlement offer.
The current settlement of $1,262.12 is valid until 08/17/2015. This settlement offer assumes that all of the Lease obligations will have been met at that time, including payment obligations, and your obligation to maintain the equipment in accordance with the terms of the lease.  Upon receipt of the Termination Amount:
•           You will receive an email notification within 3 business days regarding the method of equipment return if Pitney Bowes has your email on file.
•           Your Lease obligation will be satisfied.
           
The Leased equipment will remain the property of [redacted].  Please send your check to:
                        Attn:  Customer Service Department
                        [redacted]
                       [redacted]
If you do not wish to exercise this option, kindly continue to pay your account as invoiced.
For additional questions regarding your lease account, please call [redacted].
Sincerely,
 
[redacted]
Client Relations
[redacted]

Complaint: [redacted]
I am rejecting this response because:The concerns in my complaint were not addressed.  I feel the reply is an attempt to loud talk via a type written reply.  Please stick to the facts.  The facts are I returned the equipment  - it was delivered via [redacted] 12/7/2014 at 10am - and requested that my account be closed & that a final invoice be sent so that I could pay it.  To date I have an invoice reflecting an amount due of fee's accrued. That is not legal.  The Bible says you rep what you sow (see [redacted] chapter 6 verse 7 - do the right thing.  A specific request was made and ignored and now this company Pitney Bowes wants me to pay for the months that I didn't even want service with them.  That is not legal anywhere.  This is a form of bullying in an effort to meet a sales quota.All I want is an invoice that reflects the date the equipment was received because that is proof that the account is no longer desired.  Please adjust the invoice and forward it via email, my email address is [redacted]
Sincerely,
[redacted]

Hi Maureen,
This one was actually resolved on May 6;  I inadvertently forgot to post the response below.  Thank you, Suzette 
May 6, 2014
Revdex.com Dispute Resolution Department
Atten: Maureen Shea
94 South Turnpike...

Road
Wallingford, CT 06492
Company: HAMILTON CARDS
Rental: 2209-5802-868
Purchase Power: 8000-9090-0810-0674
Equip Location: 25 COLE ST, SWANSEA, MA [redacted]
Revdex.com File: 10036108
Dear Maureen,
Thank you for the opportunity to assist you regarding Hamilton Cards Rental Account.
Please let this letter confirm the Rental and the Purchase Power accounts have both been closed and all related finance fees and late fees have been waived as courtesy. The equipment is confirmed returned to our inventory.
Please let us know if there is anything further I can assist you with.
Respectfully,
Lorna Russell
[email protected]
Leasing Technical Support
Pitney Bowes Global Financial Services LLC

From: [redacted]Sent: Wednesday, July 23, 2014 1:47 PM
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To: [email protected]: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]
 
To whom it may concern:
I have contacted Pitney Bowes today and found that I reported the first visit's coverage in error. The second visit was the one that was covered. My complaint should read as follows:
 
My company purchased a Connect+ from a company that had gone out of business. When I first called for service, I explained the circumstances to the tech support team and asked if the service agreement would be transferred. He replied yes but sent me a service notification with the other company’s name on it. Upon the techs visit, I again explained my situation and asked if it would be covered under the agreement. After confirming with his manager, he again told me that it would. I called PB to switch the machine over again so that I could get access to their graphics program. They said that it would be updated in 24hrs and it was. On 05/21, another part of the machine required service. I called tech support and they told me that it would be covered and it was. I again told them that the info needs to be updated to the new company and they kept assuring me that it had been. The previous owner received a bill for auto-renewal of the service agreement. I called PB again to explain that the agreement could not be auto-renewed as the other company is out of business. The rep explained to me that the agreement expires 05/31 and that we could be charged for the auto-renewal. I explained that they would need a contract for this as it is a different company. I asked if I would be able to use the remainder of the agreement. She replied yes, that it was still active and that she was having difficult time transferring it over to our company. I told her that it was supposed to be done in March. She said she would send it over to another dept. to do it. Later on, we received a bill for $1821.98 (parts and labor for the 1st visit). I disputed the charges twice with references to my previous calls. Their reply is that they cannot transfer agreements, it is not a part of their policy and that the amount on the invoice is correct. Companies are liable for their employees’ actions. How would I know that their policy stated that it could not be done when several employees told me that it was taken care of?
 
Thanks,
Cassandra Carter
 
On Mon, Jul 21, 2014 at 12:21 PM, <[email protected]

November 28, 2016 Revdex.com Serving Connecticut
14pt; font-family: "Times New Roman", serif;">[redacted] Complaint and Inquiry Consultant [redacted]
[redacted]
[redacted]   [redacted]
[redacted]
* I am in receipt of [redacted] I had spoken with Julia Wallace and informed her that per the notes on the account under Pitney Bowes case number [redacted] the credit amount of $95.97 and $126.76 from the Rental Account has been transferred and successfully applied to her Purchase Power Account [redacted] This credit will be reflected in on her statement of the next month. I asked Julia if she had any other concerns; she had indicated to me that the hold time was high.  I educated her this is not typical; however, due to some recent system upgrades there is a much higher than normal hold time.  Moreover, due to the inconvenience for her time spent waiting on hold, I had informed her that I was applying $40.00 in free postage, courtesy of Pitney Bowes to her prepaid reserve account and is readily available for a download onto her meter.   My sincere apologies for the inconvenience.  Pitney Bowes strives to provide the best possible customer service.   Respectfully yours,   [redacted]
[redacted] Office of the President

May 18th , 2015
Revdex.com Serving Connecticut
[redacted], Marketplace Operation
[redacted]
[redacted]
 
RE: Revdex.com [redacted]
[redacted]
[redacted]
[redacted]
Dear Ms. [redacted],
I am [redacted] Promises Director at Pitney Bowes. I am...

responding to the complaint ID [redacted] filed by [redacted] regarding signing a lease with [redacted] as their Account Manager at Pitney Bowes.
In the complaint it is outlined [redacted] was led by [redacted] to believe the company would be renewing a lease and after further review, did not have a copy of a lease.
[redacted] has been a valued client of Pitney Bowes since 2009. Pitney Bowes Account Manager [redacted] and Sales Manager [redacted] tried to make contact with the client today May 15th, 2015 to discuss the account and resolve the issue.  
Monday May 18th, 2015 10:30AM [redacted] Williams tried to contact the client, and the client was not available. [redacted] was informed the client will be calling him back at 12:30PM PST. Further follow up to follow the conversation with the client.
[redacted] is a valued client and Pitney Bowes is happy to address their business needs to client satisfaction.
Pitney Bowes strives to give the best customer service and adopts a Client win culture.
We will circle back with the outcome once we talk to the client.
Respectfully yours,
[redacted]
Inside Sales Director
 
T +[redacted]
M +[redacted]
[redacted]
[redacted]
 
Pitney Bowes
[redacted] [redacted]
[redacted]

November 30, 2016 Revdex.com Serving Connecticut [redacted], Complaint and Inquiry Consultant 2[redacted] Cromwell, CT 06416   RE: Revdex.com 11798538   [redacted] Dear Ms. Sola,   I am in receipt of Revdex.com 11759597.  The client is looking to receive the return kit for the equipment. We show UPS confirmed delivery 1Z2E535VYW94726337 11/19/16 1:27p.m.  I have left a message for a return call from Matthew to verify receipt of package.     Upon the review of the account, Pitney Bowes is awaiting confirmation of delivery from Matthew Carmel.   Pitney Bowes strives to give the best customer service.  Once the equipment return is complete, the account cancellation will finalize.   Respectfully yours, Sandra Bunnell   3001 Summer Street Stamford CT 06926 800-622-2296 [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will get a check out today for the 208.99 to purchase power for the postage and wait the return of the 200.00 for the postage since the meter does not work and they will have to get it off the meter.
Thank you for your quick response.
 
Sincerely,
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I still have the meter and it's still in original package. Can I get a return label for it so I can send it back?
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]1, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Should this issue not be resolved within 45 days, as stated by the company, I will follow up with the Revdex.com.Thank you for your assistance in getting this issue resolved.
Sincerely,
[redacted]