Pitney Bowes Inc.

February 9, 2015
Revdex.com, Inc.Attn: [redacted]
RE: Revdex.com # [redacted]
 
[redacted]Dear [redacted]
 
Pitney Bowes is in receipt of Revdex.com complaint# [redacted] by the...

client [redacted]. Pitney Bowes understands the frustration of the client regarding invoice #[redacted] dated 08/20/2012 in the amount of $82.15. The complaint received is a dispute for the validity of this invoice.
 
This is for supplies that were ordered online from the client.  Although the client is not disputing the supplies were not received, they are stating they never received the invoice; therefore they are not going to pay it due to the age. The client logged in under their PB account, user ID “[redacted]” and ordered the supplies on 8/20/2012.  The supplies were shipped under [redacted] tracking # [redacted].
 
The client has the option on how to pay for the supplies when the order is submitted on line.  They can either pay with a credit card at the time of the order, or request to be invoiced for the shipment to be paid at a later time.  The client opted to be billed for item shipped on this order.
 
The client is correct that they did not receive a late statement regarding that invoice due to a potential Pitney Bowes system error. The client was called regarding the invoice and was sent several faxes (to fax#[redacted]) and emails (email address: [redacted]) with the invoice and notices that it was past due beginning on 10/12/2012.
 
Pitney Bowes did not receive any response from the client on this matter and as a result the client was advised of the potential for the invoice to be placed with a 3rd party collection agency.
 
The client further has two other invoices for supplies that remain unpaid as well:
Invoice [redacted] for $89.06 ordered on 01/24/2014 order shipped via [redacted] tracking # [redacted] remains unpaid.
Invoice # [redacted] for $89.06 ordered on 01/30/2015, order shipped via [redacted] tracking [redacted]
The invoices previously mentioned are valid invoices. The client ordered and received supplies from Pitney Bowes. Pitney Bowes in good faith shipped those supplies and invoiced them correctly; attempts were made to advise the client of the past due amount to no avail as the account remains unpaid. Pitney Bowes expects payment for goods provided.
 
Pitney Bowes appreciates all of your information and feedback.  This assists us in educating our staff to ensure we provide Excellent Customer Service.
 
Respectfully yours,
[redacted]

November 29, 2016 Revdex.com Serving Connecticut [redacted] Complaint and Inquiry Consultant [redacted]
* RE: Revdex.com 1[redacted]
[redacted]
[redacted]2 Dear Ms. S[redacted]   I am in receipt of Revdex.com [redacted]  I had...

called the client today and had the pleasure of speaking with [redacted].  Per our conversation I had explained to [redacted] that due to recent system upgrades, there has been a longer than normal hold time.  I advised until the system upgrades are completed, it would be best to send the payments by check via mail.  I explained the importance of writing the billing account number on the check and confirmed the address it is to be sent to.  Per the inconvenience I am crediting back the late fee and I have added $50.00 in free postage to [redacted]’s prepaid reserve account and is now readily available for a download onto his meter.  Thank you.   Invoice number being credited back is [redacted] in the amount of $34.24 Please allow 30-45 business days for the credit to be issued-Thank you.   My sincere apologies for the inconvenience.  Pitney Bowes strives to provide the best possible customer service.   Respectfully yours,  
[redacted] Customer Advocate

I have been with Pitney Bowes since October 2014. The first year or so were great but after my initial trial period I was encouraged to sign a contract which I was told would guarantee me lower rates. THAT WAS A MISTAKE! My rates stayed about the same but my fees increased dramatically. I would suggest doing your research with alternatives before signing anything with Pitney Bowes. Here are some of my other frustrations with them: long hold times, customer service reps often hard to understand, contract periods not clear, bills are confusing, payments not being applied on time.

November 28, 2016 [redacted]   RE: Revdex.com [redacted]   [redacted]
[redacted]
[redacted] Dear Ms. [redacted]   I am in receipt of Revdex.com...

[redacted].  I have credited back the late fees.  [redacted] with Office of the President here at Pitney Bowes had spoken with [redacted] today (11/28/2016) and discussed how to ensure the credits are applied to the appropriate account in the future.  We had discussed the correct address where the payments are to be sent and what to include on the check to ensure the payments are sent and applied to the correct account.  We are making corrections within Pitney Bowes to have the payments applied accordingly.  Please note it can take 30-45 business days for these credits to post.   My sincere apologies for the inconvenience.  Pitney Bowes strives to provide the best possible customer service.   Respectfully yours,   Tanja [redacted] Customer Advocate  Office of the President

I have a lease contract with Pitney Bowes. Per the requirement in my contract I discontinued service 30 days prior to my lease expiring. Since this time, I have had two invoices sent to me. I am unable to talk with anyone on the phone to discuss the charges that have been assessed to my account. I was on hold 40+ minutes the 1st time I called, 47 the 2nd time and the 3rd time I was on hold an hour and then Pitney Bowes hung up. I would like someone to contact me and get these charges taken care of as am not continuing service.

December 28, 2016 Revdex.com Serving Connecticut [redacted]   [redacted]
[redacted] [redacted] [redacted]
* I am in receipt of [redacted]...

[redacted].  Per our records we had spoken with [redacted] and had waived the $29.99 late fee.  We ask that the client please allow 7-10 business days for the payment to process per UPS standards.  Thank you.   My sincere apologies for the inconvenience.  Pitney Bowes strives to provide the best possible customer service.   Respectfully yours,   [redacted] Customer Advocate  Office of the President

January 09, 2017 Revdex.com Serving Connecticut [redacted] Complaint and Inquiry Consultant [redacted] Cromwell, CT 06416   [redacted]
[redacted]
[redacted]
Dear [redacted]   I am in receipt of Revdex.com [redacted].  I had put in the request on January 3rd 2017 to have the account reflect a $0.00 balance due.  Please allow 30-45 business days from the date of the request for processing.    My sincere apologies for the inconvenience.  Pitney Bowes strives to provide the best possible customer service.   Respectfully yours,   [redacted] Customer Advocate  Office of the President

[redacted]
**...

[redacted] Crom[redacted]
[redacted]   [redacted]
[redacted]
[redacted]
* I am in receipt of Revdex.com 11[redacted].  I have requested the return materials be sent and the account to reflect a $0.00 balance due.  When the client receives the return materials within the next 10 business days, there will be instructions in the box on how to deactivate the meter and get a refund for any unused postage.  If the meter is not working, [redacted] can attach a note prior to returning the meter and state there are funds in the meter that need to be refunded.  That process can take up to 90 days to get any funds left in the meter refunded back to the client.    My sincere apologies for the inconvenience.  Pitney Bowes strives to provide the best possible customer service.   Respectfully yours,   [redacted] Customer Advocate  Office of the President

Just had an online "Live Agent" chat to resolve an issue with my account, started at 12:32PM and after taking over 10 minutes at times to respond, the agent ended the chat with no resolution or reason at 1:31PM. (It wasn't that I wasn't responding, he hadn't said anything about lack of activity) An hour with NO help. Kept asking me to confirm info and hold, confirm info and hold, asked to let him access my computer remotely, I agreed but it wouldn't work because of security settings on my work computer and then he logged me off, terrible service.

August 26, 2014
0in 0in 10pt;">Revdex.com of CT
[redacted]
[redacted]
[redacted]
RE: Revdex.com [redacted]
Dear [redacted],
I am in receipt of Revdex.com complaint [redacted] filed by [redacted].
 
In reviewing the account, Lease account [redacted] under [redacted] was placed with outside agency [redacted] for collections with a balance of $1010.26. [redacted] did pay an amount of $505.13 on 05/02/2014 to settle out that specific account.
That payment did not include settling lease account [redacted] under [redacted]. placed with outside agency [redacted] in the amount of $ 1021.53.
The two are totally separate accounts and lease [redacted] needs to be settled with [redacted].
Respectfully,
[redacted]
Accounting Admin / Agency Liaison
Pitney Bowes Recovery Services
[redacted]
[redacted]
[redacted]   [redacted]
[redacted]  [redacted]
[redacted]
Cc: Office of the President

Complaint: [redacted]
I am rejecting this response because:I am glad they were able to find the payment and that it is now applied against our old lease, but I am a little concerned about the date they have the lease terminating on. Their response show the lease terminated 3/18/2016. The lease technically should have been terminated at the latest back on 6/22/2015 when the check was received. If they cannot back date their system that is not a huge problem by me, but I would like written proof in the way of a letter that the lease is clear of any mistake charges and officially closed. The letter can be emailed in the form of a PDF attachment or something similar, but I would like something official to keep on file. Now I am kind of assuming the lease cannot be terminated if there is an open balance so the account is more than likely clear, but again I would like written proof of this. Especially since they cannot provide the title to the destroyed meter. If they can provide me with some sort of written proof that this has been cleared up we can close the complaint. 
Sincerely,
[redacted]

November 23, 2016 Revdex.com Serving Connecticut [redacted], Complaint and Inquiry Consultant [redacted]
RE: Revdex.com [redacted]   [redacted] [redacted] [redacted] Dear Ms. [redacted]   I am in receipt of Revdex.com...

[redacted]  The client is looking to cancel the lease agreement and receive their final invoice to return the meter.  The client is trying to get a box and label to return their meter. Upon the review of the account, Pitney Bowes has canceled the client’s agreement has been terminated and waived the $100 return fee. Pitney Bowes is processing the request for the box and label and the client should receive it within 15-20 business days.   Pitney Bowes strives to give the best customer service.  Once the agreement has fully canceled and terminated, a box and label will be received.     Respectfully yours, [redacted]   [redacted]

January 03, 2017 Revdex.com Serving Connecticut [redacted] Complaint and Inquiry Consultant[redacted]Cromwell, CT 06416 [redacted]
[redacted]
[redacted] Dear Ms. [redacted]  I am in receipt of Revdex.com [redacted].  I have requested the...

account reflect a $0.00 balance and confirmation the Pitney Bowes smart postage account has been cancelled.  Thank you. My sincere apologies for the inconvenience.  Pitney Bowes strives to provide the best possible customer service. Respectfully yours,  [redacted]Customer Advocate  Office of the President

Revdex.com:
Thank you for your assistance.  I was never able to get an answer about the amount they were charging or why. 
I have reviewed the response made by the business in reference to complaint ID [redacted]4, and find that this resolution is CONDITIONALLY satisfactory to me. IF they indeed to not contact me again.   I say this because I received another robot phone call today.
 
However
Sincerely,
[redacted]

March
31, 2016
Revdex.com Serving Connecticut
Attn:
[redacted]
29
Berlin Rd.
Cromwell,
CT 06416
RE: Revdex.com #[redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted]
Pitney
Bowes is in receipt of Revdex.com...

complaint #[redacted]. Pitney Bowes understands the
frustration of the client, [redacted], in regard to the status of the
account.
In
reviewing the account I do show the Lease Contract for the meter has been
fulfilled and the cancellation and meter return information has been sent.  I also see the Purchase Power account has a
zero balance and has been closed.
Pitney
Bowes appreciates all of your information and feedback. This assists us in
educating our staff to ensure we provide excellent Customer Service. Pitney
Bowes does apologize for the frustration the cancellation process has caused.
Respectfully
yours,
Robert P[redacted]
Case Manager, Client Experience
T + ###-###-####
[redacted]
pitneybowes.com
Pitney Bowes
2225 American Drive
Neenah, WI  54956

o:preferrelative="t" o:spt="75" coordsize="21600,21600">March 31, 2014
Revdex.com Dispute Resolution Department
Atten: Maureen Shea
94 South Turnpike Road
Wallingford,  CT  06492
Company:       Walstrom Marine Inc
Lease:             [redacted]
Equip Location:   [redacted]
Revdex.com Number:              9988257
Dear Ms. Shea,
This letter is to confirm that the above mentioned client does have 3 payments remaining on the lease agreement.  The lease agreement was signed by Ms. Brenda Andrews for 39 months.  The lease agreement commence date was September 30, 2011.  The lease end date is December 30, 2014.
Lease agreements are non-cancelable.  If the client would like to terminate the lease agreement, there would be a settlement owed in the amount of $1220.71.  This settlement amount is valid until April 30, 2014.
Respectfully,
Rebecca Rastall
Office of the President
 
cc: Pitney Bowes Office of the President Office

May 18th , 2015
Revdex.com Serving Connecticut
[redacted], Marketplace Operation
[redacted]
[redacted]
 
RE: Revdex.com [redacted]
[redacted]
[redacted]
[redacted]
Dear Ms. [redacted],
I am [redacted] Promises Director at Pitney Bowes. I am responding to the complaint ID [redacted] filed by [redacted] regarding signing a lease with [redacted] as their Account Manager at Pitney Bowes.
In the complaint it is outlined [redacted] was led by [redacted] to believe the company would be renewing a lease and after further review, did not have a copy of a lease.
[redacted] has been a valued client of Pitney Bowes since 2009. Pitney Bowes Account Manager [redacted] and Sales Manager [redacted] tried to make contact with the client today May 15th, 2015 to discuss the account and resolve the issue.  
Monday May 18th, 2015 10:30AM [redacted] Williams tried to contact the client, and the client was not available. [redacted] was informed the client will be calling him back at 12:30PM PST. Further follow up to follow the conversation with the client.
[redacted] is a valued client and Pitney Bowes is happy to address their business needs to client satisfaction.
Pitney Bowes strives to give the best customer service and adopts a Client win culture.
We will circle back with the outcome once we talk to the client.
Respectfully yours,
[redacted]
Inside Sales Director
 
T +[redacted]
M +[redacted]
[redacted]
[redacted]
 
Pitney Bowes
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Contact has been made between myself and Pitney Bowes.  We have come to a resolution per phone conversation on May 18th 2015.
Sincerely,
[redacted]

January 20, 2015 Revdex.com, Inc. Attn: [redacted]
[redacted]   [redacted]
[redacted]
[redacted]   RE: Revdex.com [redacted]
[redacted], On January 13, 2015 Pitney Bowes reached an amicable agreement with...

[redacted].to terminate their lease without penalty for client satisfaction.    Once the equipment is fully back in stock the accounts will be terminated.  [redacted] will owe Pitney Bowes nothing.    [redacted] will receive a letter and call to coordinate the pick-up.    Pitney Bowes fulfilled its duties per the agreement signed by [redacted] and continues to be committed to providing its clients with the finest products backed by the highest quality service and support.  Pitney Bowes values the longtime relationship with [redacted] and offers best wishes in their future endeavors.   Best regards,
[redacted]

February 19, 2015
 
Revdex.com, Inc.
Attn: [redacted]
 
RE: Revdex.com [redacted]
[redacted]
 
Dear [redacted]
 
Pitney Bowes is in receipt of the rejection to the Revdex.com complaint# [redacted] from [redacted]. Pitney Bowes understands the frustration of the client regarding invoice #[redacted] dated 08/20/2012 in the amount of $82.15 as well as invoice# [redacted] dated 02/02/2015 in the amount of $89.06. Per the client’s response, they are willing to pay for invoice# [redacted] dated 01/27/2014 in the amount of $89.06.
 
We do apologize for the frustration and would like to waive the two invoices from 2012 & 2015 for client Satisfaction.
 
We would hope in the future, if the client decided to come back to Pitney Bowes, we would be more than happy to have their business.
 
Sincerely,
 
[redacted]%3